Welcome to the Aldi website where you can find information about our fantastic weekly Specialbuys and groceries that are in store everyday. You can also find your local store and sign up to our newsletter.

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Admin       comment pinned    #
Possibly, redirect from different versions is configured incorrectly on In this case, use the links below:

Guest       15 hours ago     #

Guest       15 hours ago     #

Guest       15 hours ago     #
Unable to check out

Guest       22 hours ago     #

Vivian Carr       2 days ago     #
is everything " green" when I have contacted Customer Support and they couldn't help me as their IT system is down and has been for >24hrs - This is from your representative on the telephone. Extremely frustrating to make contact and to be told system outage is causing a terminal problem. Why no announcement here or on the Website which appears o be working normally. I will now have to make repeated calls to check when the system is working as you are not reporting on its status. This is the definition of poor customer support and a total disregard of customers

Guest       2 days ago     #
Customer Support Software/System

Guest       4 days ago     #
General Outage

Mark       4 days ago     #
Website bot taking payment, logs me out after trying to process payment

Mark       6 days ago     #
Stuck on pending wont let me cancel so dont know if order has gone through

Guest       8 days ago     #
Website and app not working not taking payment

Guest       8 days ago     #
Website and app won't let me pay securely

Guest       14 days ago     #
Website down

The Kurgan       14 days ago     #
Spent an hour adding items to my basket only for the site to go down. It's been ten mins now at least. I have a sneaky feeling that when it go back to my bastket it will all have gone.

sousan welland       14 days ago     #
cant access any aldi site

Cookie999       18 days ago     #
Aldi app is not working.

Mrs E Neaves       23 days ago     #
Selected time slot for collect at 19:30 site gave 21:55 for changes. Entered order and tried to make payment. Aldi site said incorrect details contact bank or try another card. Pager also showed time slot expired??? changed time slot, re entered same bank details and all was fine. Why would the slot suddenly expire and the error message is very poor.

Dale Thoennissen       23 days ago     #
I cannot put in my card number

Jack       26 days ago     #
Unable to check out. This happened yesterday, went on today to order and still unable to pay.

Guest       28 days ago     #
'Amend order' for click and collect grocery orders

Gill Hunter       28 days ago     #
Been trying to update my click and collect grocery order which is booked for collection tomorrow. I can access the order but when I click on amend order it is not loading so cannot amend.

Guest       30 days ago     #
503 error

Guest       31 days ago     #

Petrina       31 days ago     #
Been trying all day to re order on click and collect now won’t let me even log on saying email or password incorrect keep trying to change password multiple times and STILL not logging me in very frustrating

J Dobson       31 days ago     #
I regularly have problems scrolling down the page. I've taken advice from a previous comment and placed the order on my mobile phone. No problems scrolling or with payment

Dan       31 days ago     #
Access Denied
You don't have permission to access "" on this server.

Andrea Manning       33 days ago     #
Told couldn’t make payment, checked online banking and plenty of funds available. Also when pressing menu it keeps bringing up al fresco dining. Very annoying. Will have to go into the shop now which isn’t convenient.

Guest       33 days ago     #
Couldn’t make payment even though funds available

Martin Slocombe       33 days ago     #
Aldi online wine offers not accepting payment using LLoyds debit card even though i have plenty of funds .LLoyds say it is Aldi at fault .

Guest       33 days ago     #
payment system not working

John       35 days ago     #
Aldi website shite

Sally       38 days ago     #
Unable to check out, error reported on delivery page says contact customer services

Guest       41 days ago     #
Payment Problems

Guest       44 days ago     #
Payment page

Chris       44 days ago     #
Can’t login

Karen       45 days ago     #
As for previous poster 'Unable to scroll on the website, on all the Specialbuys pages. Annoying! Works fine on mobile though.'

Stephen Garner       46 days ago     #
I haven't been able to use the Aldi app for weeks now it just says I'm off line or the app is unavailable. Why

Jackie Hamer       49 days ago     #
Unable to amend click and collect order for last 3 hours

SAF       52 days ago     #
Unable to scroll on the website, on all the Specialbuys pages. Annoying! Works fine on mobile though.

Range rovertwenty       52 days ago     #
"access Denied" for the last two days. i havent changed anything, unless windows 10 has done an update that Aldi have not sorted

any help appreciated

Rob       53 days ago     #
Looks like the website is blocking anyone using a VPN. 403 Access Denied on the homepage, until I manually turn it off. Many people like myself set this up on their router for increased privacy or they are forced to use one on their work laptop, so it is a silly idea to block us all >:(

eva jessett       53 days ago     #
I am being denied access to Aldi uk

Robert Kane.       54 days ago     #
Cannot access Aldi UK and says that I don't have permission to access aldi on this server, the one that I always use??.

Guest       57 days ago     #
Cannot place online order. Site says payment details are wrong but they are the same I use every wee

Guest       58 days ago     #

IvanD       61 days ago     #
9 hours later, I've finally managed to put in my click and collect order.
If they carry on like this, they're going to lose a lot of business.

ZD       61 days ago     #
The website is finally working!????

Ecs       61 days ago     #
Can't access anything on click and collect

Guest       61 days ago     #
If you post on Facebook to ask why its not working, they delete the post unless its complimentary ! Marvellous

paul       61 days ago     #
do as im going to do. not shop with aldi anymore

paul       61 days ago     #
nothing working

SB       61 days ago     #
Cant see products when trying to select for Click and Collect.

Guest       61 days ago     #

the pages aren't loading any items, and I know it's not my internet because I'm watching youtube perfectly fine on my other screen. Very frustrating.

GM       61 days ago     #
So frustrating, I’ve been trying for hours to amend my order but it won’t go past the login screen.

Guest       61 days ago     #
Been trying since 9am and just can’t get it working! Beyond frustrated

Guest       61 days ago     #
Trying to log in to amend my order and keep getting thrown out, not displaying basket etc. How long will this be down for?

David       61 days ago     #
can we have some info from Aldi please!

D Burchett       61 days ago     #
unable to order all day !

Beth c       61 days ago     #
Website having serious issues… grumble ????

Guest       61 days ago     #
Nothing is Lodi g when choosing click and collect

Laura       61 days ago     #
Click and collect not working, not showing past orders, not allowing me to search for products, been like it all day.

Taruna       61 days ago     #
Trying to do a click and collect order and unable to add items to my basket as they are not visible when I search for them.

Catherine       61 days ago     #
Trying to do my click and collect order. I search for things and it says there are however many products but doesn't show me any. Same happens if I click from the menu 9f options. Decided to type website address into browser rather than using saved link. Appeared to work, I selected a product, it asked me to choose a slot which I tried but it didn't save it and needed me to log in with my password which I'd forgotten. Went through the rigmarole of updating my password only for it not to be accepted when I tried to sign in again. Very very frustrating! First time I've had a problem though. Usually very good.

William middleton       61 days ago     #
Site not working. Gives number of available items but no list to select. Do you want orders on click and collect?

Guest       61 days ago     #
Cannot book slot cannot add anything to basket, basically cannot do anything on the app

KM       61 days ago     #
Click and collect not working, need to add to my shop for tomorrow as I always do last minute, don’t want to end up paying £4.99 for click and collect with only one item on there at the moment!

Frustrated       61 days ago     #
Site not accessible at all, wont shift past log in page.
These outages are all too frequent, site not fit for purpose.

IvanD       61 days ago     #
Click and collect not working at all.
Unable to log in, or logs in and no items showing.
Search not working

Corinna       61 days ago     #
Not accepting my password, used one of the links from admin, logged in but can't see any items to add to order.
Not being able to log in happens regularly

Kate Lasky       61 days ago     #
when will this be put right please?

AS       61 days ago     #
unable to log in to click and collect. Multiple attempts between 11.00 am and now

ZD       61 days ago     #
Unable to amend my online order, website not responding to any clicks to menu.

HK       61 days ago     #
Unable to log in or book a slot... or even change my password. Customer services have no idea whats going on either and IT don't accept calls … shock.

Mrs M       61 days ago     #
Finally logged in after 10 attempts. Got half through order when search function stopped working, order vanished and website logged me out. Now can't log in. I'm giving up!

Mr B       61 days ago     #
10 attempts to login, when it eventually let me I can’t see my order

Housewife       61 days ago     #
When I log in there is no ‘book a slot option’ the pages aren’t loading correctly and there is no ‘past orders’ content.

john       61 days ago     #
unable to scroll down on the web pages of aldoi

Becca       63 days ago     #
Not processing payment. tried multiple cards, logged in and as guest. Just not budging.

Steve Wilson       64 days ago     #
trying to order wine online but no order mechanism?

Sue kent       69 days ago     #
Trying to amend click/collect order but website not responding. Loads of things on my order I don’t want and loads that I want to add!

william loose       70 days ago     #
i keep getting access denied

Arghhh       71 days ago     #
Access Denied

You don't have permission to access "" on this server.
Reference #18.e6f5668.1622040278.475a4c68

Hans       71 days ago     #
This is what I get:
Access Denied
You don't have permission to access "" on this server.

Reference #18.2d2b3517.1622020642.1d7a3eca

Guest       71 days ago     #
2 Days -

Access Denied

You don't have permission to access "" on this server.

Guest       75 days ago     #
Access Denied

Sarah       76 days ago     #
Access denied. Tried all versions of address.

R Parton       78 days ago     #
Could not order online. Tried several times over past 3 days but website does not respond / complete the order.

Paul       80 days ago     #
I have been trying to view website and email Aldi for 2 days and.....nothing, access denied!

Ged       85 days ago     #
Unable to log in, and online shopping does not create a shopping basket to finalise purchases

J. hurley       85 days ago     #
Unable to log in. I’ve changed my password but still no access. Can you advise if there is a problem.

Guest       85 days ago     #
access denied is all i am getting and i dont know why

Guest       86 days ago     #
Checkout not complete

Guest       86 days ago     #

Floss       87 days ago     #
Have been unable to get on website for two days - "access denied" message. What's the problem?

User       87 days ago     #
Website down

123       88 days ago     #
Log in down

L Dufresne       88 days ago     #
really fed up with patronising this store when the way they run things on a Sunday (when new products are released for purchase) is so amateurish.

Aldi you are one of the biggest and most successful retail companies in the world and you deserve it. Please sort out the incredibly amateurish management in the UK of your website particularly on a Sunday. This is actually stopping me going into the stores and buying any more I get so sick of it.... serious recurring problems for more than a year now.

Guest       89 days ago     #
Payment authorisation declined. No reason for this whatsoever following check on Bank Account

Wright       93 days ago     #
Ah, what a shame. Aldi's website had improved, but tonight I was just finishing my shopping and it states service unavailable. Can not access the account online or on the app to complete. Due to pick up the shopping tomorrow and will not have half the items I have asked for as not saved before the outage :( Just wasted a lot of time! Tried using the links below, all says the same.

Robert Taylor       100 days ago     #
I've been trying to log in on and of since last night to order wine but when I click on what I want the 'add' button greys out but no basket symbol appears.

Anna MacCurrach       102 days ago     #
My payment can’t be completed

Guest       103 days ago     #
basket not visible

Guest       103 days ago     #
404 Error

Guest       109 days ago     #
Unable to check out

Geoff       111 days ago     #
Not able to edit order for tomorrow

Fred       112 days ago     #
Unable to check out.

Daz       113 days ago     #
Why can’t I log in to my account...been trying for the last 2 days to place a click and Collect with no joy been using click and collect for about 5/6 weeks know with no problems until the last few days...even tied reset password don’t even get the email to reset it....?

Guest       116 days ago     #
I've been trying to log in to aldi GROCERIES page for nearly a week. Tried at least 8 "password rese

customer       116 days ago     #
cannot login or reset password!!! email sent offers no option to reset password.....I haven't changed my password so I cant understand why it wont work

Paula       119 days ago     #
Cant get the aldi app to to work iv never had a problem with any apps before?

Guest       120 days ago     #
Can’t add Specialbuy to basket even though it is available (grey cushion set, garden)

Marilyn Smith       120 days ago     #
I tried placing an order on 30th April for click and collect Ferry Road Cardiff on 31st but when it came to confirming there was a problem. I went right through the system a number of times but was not getting confirmation. I tried CS but after being on the phone for 25 minutes I was cut off before I could speak. I decided to put in another order but could not re-order the previous order as there was nothing showing, so quickly put in an order of things I could remember off the top of my head. This time the order went straight through. There was clearly a problem with the system. The following morning my Husband printed off the order which had been confirmed by email. Checked for any 'out of stock' or 'substituted' items. Thought no more about it and went to the store to pick up the order, as he does every week. When he got there the store assistant brought out two orders. My Husband said we only wanted one order and was told to take the two orders. We would only be charged for the one order. Unfortunately we were charged for two orders. If I had been with my Husband I wouldn't have accepted two orders but he didn't think about it. I tried to contact CS but was again waiting in a queue for so long I gave up.The reason we have been using Click and Collect is because we are self isolating. Today I decided before placing my order, to pick up tomorrow, I wanted to sort out the situation of double order and double payments. The only way I could do this was to go into the store and speak with the manager which I did. I tried to explain to the manager the whole situation but whilst he was polite he didn't understand the situation at all. he refunded the things on the order that were duplicated and perishable which came to £9. When I said that it wasn't our fault and I didn't really want double the items that we had received he said we could have returned them (We are self isolating because we are vulnerable). When I asked him why he thought I would be placing two orders to be picked up on the same day and paid two charges of £4.99 for click and collect, he said that I might have been ordering for someone else. This really doesn't make sense to me as there is no way that I would pay for two click and collects. Money isn't an issue for me but I just think that if someone who shopped with budget had the same problem it could have been a difficult situation for them. I really felt that his manager had very poor customer understanding and service. He was very unprofessional and was very quick to tell me that the previous manager shouldn't have handled the situation as he did and that he would be 'spoken to'. We have always found that manager to be very good. I have been a very good customer of Aldi up to now but I certainly won't be shopping with you again. I have a Tesco delivery every weekend and have done for many years without a single problem. In fact if you place an order for delivery you can't place another for the same day which makes sense because why would you!!!

Karen       122 days ago     #
Online payments being declined so losing slot. My bank says Aldi is not sending required code back to them

Jon Richards       125 days ago     #
Click and collect hanging when I try to edit tomorrow's order. Logged out and back in twice - still the same problem.

Guest       125 days ago     #
not getting any emails from Aldi Click

KEN ALLSTAFF       125 days ago     #

Angela Lumsdon       126 days ago     #
Click and collect site down? Trying to edit my order for tomorrow - looks like Easter is scuppered

Beth       126 days ago     #
Lost my slot for tomorrow due to website going down half way through an order

kim Irvin       126 days ago     #
Trying to edit our click and collect list at 3pm today. Added about quarter of what we wanted and site stopped working. Can not get back onto it and should be picking our order up tomorrow. Not able to go shopping as disabled so not sure we will get anything for Easter.

e white       126 days ago     #
click and collect

Guest       126 days ago     #
1 hour into a shop, kicked out and slot time lost, just a page showing - 'The resource you are looking for has been removed, had its name changed, or is temporarily unavailable.'
Can't load up a click and collect page at all now, so frustrating plus now no shopping arriving tomorrow

Guest       132 days ago     #
I can't access secure checkout

D Benger       132 days ago     #
Tried all the links. They don’t work.

Mrs D Benger       132 days ago     #
Last week my local store Shultern Road was closed for refurbishment in the middle of a pandemic. It is now open but I cannot put any items in my basket on the online click and collect. There are no items in any category except one fresh item, a bag of bananas!!!!!!!

frequent customer.       133 days ago     #
cannot log in .............very frustrating......

Tim J       133 days ago     #
I have set up an account and all fine but when selecting click and collect it asks me to log in on a seperate window but won't accept my log in details which I know are correct so can't proceed.

GB       134 days ago     #
Can't get any payment cards to complete and have lost order after computer sat 'processing order' for an age with the bar not moving. 2 hours wasted!!

Guest       134 days ago     #
payment page. Have tried 3 cards. All fine. None accepted on here

Clare Hodgson       134 days ago     #
The site keeps rejecting my payment card, I've put alternatives in and same issue

Shaun       135 days ago     #
Click and collect is down

RachaelW       135 days ago     #
New to Aldi's click and collect. Not a user-friendly way to navigate the website. Very slow updating and keeps changing my adjustments in the basket. A real shame as great affordable quality food and staff at the collection point. Taken me an hour and a half so far and still not completed my shop! Hope this site improves :(

Elaine Rowlands       136 days ago     #
Can log in but it won’t go to my basket to amend it. Just constantly buffering.       138 days ago     #
I have tried to re set password 3 times and it still won't let me log in.

M       140 days ago     #
I could not edit my order last night. It just buffered on edit order line. This morning I cannot get into my account as it will not accept my password and has not sent an email to change it. When I tried to contact someone, it buffered over the contact line.

Melissa       142 days ago     #
Can't get onto my order! Continuous error codes! Now can't even get onto click and collect page as now not recognising my password. I'm meant to be collecting tomorrow and one item in basket!!!

Arbtree       150 days ago     #
Cant view my past orders to re-order them again, keeps coming up with [error], second week in a row. Phoned them up last week - they suggested clearing browser cache - but that doesn't work. Even tried a different browser. Think this is a problem at their end - especially as others seem to have similar problems!

Karl S       150 days ago     #
Went through the whole order process fine. Went to check out and using two cards both with plenty funds in accounts still unable to process payment. Checked bank just in case. Not a problem.

scott m       151 days ago     #
Cant view my past orders to re-order them again, keeps coming up with [error], second week in a row, not going through the hassle again to put every item into basket again. Sort it out Aldi...schoolboy stuff this!!

Patricia Kelly       151 days ago     #
Can’t log in password keeps blanking out need to add to my order

Jane Willis       151 days ago     #
I can't reorder or edit my order on click and collect

Marguerite jones       152 days ago     #
The white chocolate and raspberry ice cream was missing order number541525

JT       152 days ago     #
Cant reorder on the click and collect site. Been like this for over a week now. All it says is error when trying to reorder an older order.

Chino       153 days ago     #
Been trying to edit my order for the last 2 days. Just get the swirly thing. Viewing the order gives [Error] I've had this before but it eventually cleared.
Come on Aldi, get your act together!

B       154 days ago     #
Cannot re Oder my last order. Code Error keeps on coming up

J       154 days ago     #
Cant edit order for tomorrow collection

claire       154 days ago     #
i can not edit my orders for my click and collect slot for tomorrow. says error.

Ryan       156 days ago     #
Cannot re-oorder groceries on website simply displays [error] any adivce?

Guest       156 days ago     #
click and click past orders comes up "error" for the last 10 days of trying

Guest       158 days ago     #
The website

Guest       159 days ago     #
Can't login!

Guest       160 days ago     #

Dick       162 days ago     #
payments not working most of today

Natalie       166 days ago     #
Unable to book a slot, can’t put anything in the basket as it says error on everything you search for. Was unable to cancel/amend last over e we I think time allowed!

Roger Knight       172 days ago     #
I've created an account, done one click & collect successfully but now cannot sign in and the password reset is not working. This has been four days now.

E king       176 days ago     #
Cannot log in to account. Can't reset password.

Michael       177 days ago     #
problem with click and collect faringdon

Linda Rector       179 days ago     #
Cannot log in despite re setting password

Guest       181 days ago     #
Can't continue to payment

Guest       218 days ago     #
Can’t see any products