Welcome to the Aldi website where you can find information about our fantastic weekly Specialbuys and groceries that are in store everyday. You can also find your local store and sign up to our newsletter.

Report an issue Comments (322)

Server status information has just been updated.

Is up or down today?

Find out if is working normally or is there a problem today status: OUTAGE problems for the last 24 hours not working?

Website is down, not accessible or buggy?

I have a problem with

Most reported problems: comments

Leave a comment:

Admin       comment pinned    #
Possibly, redirect from different versions is configured incorrectly on In this case, use the links below:

Guest       1 hour ago     #

Guest       7 hours ago     #
General Outage

Guest       10 hours ago     #

Guest       10 hours ago     #

Guest       4 days ago     #
Checkout process for online orders on both web and app

Tricia       5 days ago     #
Log-in not working. Asks for password reset but no email received. Contacted customer services. Still no email

jocookie999       7 days ago     #
Click and collect payments not working - tried various methods of paying and none work.

Guest       7 days ago     #
Have been unable to process my click and collect order for 2 days, tried different phones and a laptops but still have not been able to confirm or pay for my order.

Guest       7 days ago     #
Having a issue completing click and collect order, does. It give authorisation after payment, and no confirmation email

Guest       7 days ago     #
Payment system, not completing no authorisation and no email

Lea       11 days ago     #
Click and collect not working cant checkout

Sue       13 days ago     #
Can’t book a slot error in loading slots x3 weeks now click and collect when will it be fixed?

Guest       14 days ago     #
Click and Collect checkout

KPA       15 days ago     #
Been trying to place an order for three days, just won't work. I can see my old orders but can't reorder, can't search for products, can't view slots, then it came up with a message that I can't pay with Tesco Mastercard. I don't have one. Seems whatever update they've done has killed the whole site.

Guest       16 days ago     #
Debit card payment

Dave C       17 days ago     #
Both Site browsing and LOGIN fail with latest Firefox on latest win10.

(appears to work with the MS-edge though)

Sounds like a distinct lack of testing...!

RD       17 days ago     #
Looks like Aldi fixed their website when it wasn't broken. Now its broken.

Dave C       18 days ago     #
Unable to Login

Michelle       19 days ago     #
Website won’t let me login - sort it out Aldi! I reallty want to shop with you but if it is going to be this difficult every time I won’t bother!

Susan Finch       19 days ago     #

I'm unable to buy goods on the Aldi app today. The app appears to not be working.

Cindy       25 days ago     #
What have Aldi done to their website - if using mobile access, the top of the screen takes up too much room for product categories when it's on the menu top left 3 horizontal bars, or just search, if you click to turn on/off out of stock items it no longer loads the products available except for first 18, only way round is to load all items regardless whether they've sold out or only available in store.
The bottom of the screen where you now have to press a button to load more products keeps stating 18 of x loaded & doesn't change even when it does reload.
Come on Aldi, please fix your software glitches, I'm losing patience as its been happening for a few months now - I appreciate you're busy but so are your customers. Thank you. Cindy

Stuart       26 days ago     #
Keeps asking me to log in for click and collect I try and put items in my basket a new tab opens and it asks me to re-login, but then says my password or username is incorrect! This keeps happening !

Guest       28 days ago     #
Check out

Guest       29 days ago     #
I can’t check out

Guest       30 days ago     #
Keeps asking me to log in for click and collect I try and put items in my basket but then says my password or username is incorrect! This keeps happening every week!

Ant       32 days ago     #
Cannot pay securely click and collect are there problems ?

jan       32 days ago     #
have changed my password but still tells me its in correct! was going to change from Sainsburys but if its this difficult I won't bother

Guest       33 days ago     #

Guest       35 days ago     #

Helen       45 days ago     #
Online grocery ordering for click and collect not working for over a week

Nat       55 days ago     #
I cannot pay.
Keeps telling me to check with my bank but there is nothing wrong with the bank!!

Guest       57 days ago     #
cant check out, goes to payment page then just goes blank - OMG so frustrating!

AJ       60 days ago     #
Click and collect not working on my pc for last 8 days no updates or replies from emails

wanda ashby       60 days ago     #
Click and collect not working on my pc for last 2 days.

Guest       61 days ago     #
Not taking payments

Guest       64 days ago     #
Can’t shop online tonight?

Kooky       68 days ago     #
Tells me my log in details are incorrect. They aren’t!

Steve       71 days ago     #
none of those links working for me. Just access denied on this server for all

Guest       72 days ago     #
Click and Collect payment

Anon       73 days ago     #
Can't complete check out for click & collect, takes payment details and then I get a blank page with Aldi at the top, no payment taken, items are still in basket when I refresh and no email confirmation. This has been happening since November 2021, I can't use the service at all.

Guest       73 days ago     #
Can't book a slot for click and collect. Keeps saying error

BigChris       76 days ago     #
Ordering online but at checkout get message "The payment has not been accepted. Please try a different method"

M       77 days ago     #
Cannot make payment for click and collect

Guest       82 days ago     #

Cindy       82 days ago     #
I'm in a queue with 90095 in front of me

Penny       83 days ago     #
Nothing is coming up at all — seems only Aldi affected

#       83 days ago     #
Full website loss

Jacqui       83 days ago     #
General outage

li       84 days ago     #
cant login

Mick       90 days ago     #
I cannot access my basket

Guesty       95 days ago     #
Search not functioning online- unless they are really out of stock of 90% of products!

Guest       95 days ago     #
Lots of items not appearing in search. Common products such as chicken

Guest       95 days ago     #
Will not load anything.

Bex       95 days ago     #
Access denied to website.

Will       95 days ago     #
Access Denied
You don't have permission to access "" on this server.
Reference #18.af731102.1645440802.23be14c4

Guest       102 days ago     #
Ordering online but at checkout get message "The payment has not been accepted. Please try a differe

Chris Chaplin       107 days ago     #
Can't log into my account on website

Me       108 days ago     #
Stuck in checkout

Guest       112 days ago     #
Stuck in loading basket. Can’t progress to pay

Guest       112 days ago     #
Cant check out

Sam Hind       114 days ago     #
For the last two week the click and collect 09:00 to 10:00 box appea split in two boxes, when you click on the slot it says 'An error occurred while reserving this time slot, please try another one.' Logged out and back in again, then tried logging in on my phone, but it's still the same?

Mike       117 days ago     #
App not working, even after deleting and reinstalling it

Jean Barratt       119 days ago     #
When I try to access the shop on the website the page will not scroll up so I am unable to see whats on offer

Sarah       124 days ago     #
Wont let me pay

Julie       130 days ago     #
I've just been placing an online click and collect order, had time slot booked, had several items in the basket, then it all just disappeared! Will I have to start all over again? This message appeared: "503
We are just taking delivery of some fresh content. Won’t be long!"????

Guest       130 days ago     #
click and collect online order

Jackie       133 days ago     #
I have constant issues with the website not recognising my user name and password. I get fed up and cancel the orders. The only way to get in is to follow the link in an Aldi email. The reset password emails don’t come through. It’s a nightmare. To be honest I usually end up going to my preferred supermarket website the delivery is cheaper than Aldi collect. I am trying again.

Chloe       135 days ago     #
Tried to get some groceries for my disabled father as he loved going to aldi , won’t let me log in to check out , useless website and app
Should just take it down and stop advertising that we can order online
Because you simply can’t

Mike       136 days ago     #
Can't Log in

Guest       136 days ago     #
Can't log in.

Guest       139 days ago     #
Checkout not working

Beth       143 days ago     #
Cannot login. Keeps saying error with username or password but my laptop remembers my login info so it’s correct. Also requested to change password and reset email never comes through

joie       143 days ago     #
wont let me pay says error check bank card and try again i have enough funds

Mark       147 days ago     #
Not working at all here. Constantly getting an "access denied" error.

Access Denied
You don't have permission to access "" on this server.

claire hickie       151 days ago     #
I'm unable to book and order shopping for collection can you please let me know when this will be up and running please

Guest       160 days ago     #
Online card payments

mdk       168 days ago     #
the moment you go to christmas groceries you have to login again and gives you an error

An error occured while logging in, please check your username or password.


Louise Ferguson       169 days ago     #
Unable to book a click and collect slot and place an order. Tried yesterday 9th and today 10th December

John       175 days ago     #
Every attempt to log in results in:

An error occured while logging in, please check your username or password.

Guest       178 days ago     #
Payment checkout

Martin       186 days ago     #
Is anyone having any trouble using the 'Order Again' feature? I'm clicking the button (from multiple pages) but nothing happens

Rachael       189 days ago     #
Justine is right, been horrendous. I finally managed to secure a slot for this week, but having big issues booking the Christmas week. Tried at least 20 times with a few cards and on different devices and recommended links!!! I just hope I don't get charged for every single one I have tried! What is annoying is that whilst this is happening, the Christmas slots are getting booked, so some people's payments are going through!! This is very frustrating, we are going to miss out on our click and collect slots! Come on Aldi. Your staff are lovely and friendly. Food and prices are great, but your website is absalutley terrible!!!

Justine       189 days ago     #
Admin. None of those website allow me to log in to my account to pay for groceries in my basket. Still unable to pay. Ongoing issue for last 2 days. Tried different devices, different payment cards even tried registering for a 2nd account

Justine       189 days ago     #
Click and collection not taking payments for 2-days now ... very frustrating

Guest       193 days ago     #
Click and collect - 503 error message

Me       194 days ago     #
Tried to checkout, put payment details in, clicked pay and just went straight you're basket is empty page ?? No idea if they've taken money off me but I've got no confirmation email

Cindy       194 days ago     #
Unable to check out on Aldi online for 6 weeks now, various error ie small pick of unhappy face on blank background but no message; you only need £0.02 for free del but I wanted named day but wouldn't let me continue; several 500 errors with message "oops looks like we're refreshing ..." Tried again different days checkout empty but when I've re-added items & got to final secure checkout it's trebled all the items, which I go back & delete duplicates only to get 500 error again. Also can no longer read reviews it takes you to the bottom of the screen to unsubscribe. Are Aldi trying to tell me they don't want me to buy from them?

Guest       198 days ago     #
Payment not working on click and collect section

Karen       201 days ago     #
so sick of getting 'looks like you are offline..' message when i try to use app. Absolute garbage!

Guest       201 days ago     #
Payment page

J Bowles       204 days ago     #
Haven't been able to look up, check anything on website, or login as keep getting access denied

Guest       206 days ago     #
Can't pay for items as cannot view basket issue ongoing since Sunday

D Farrell       207 days ago     #
Can't view basket or checkout to pay for items

Denise       207 days ago     #
Been trying since 9.30 pm monday night to order shopping online, won't let me use click & collect option, brings a page up saying "503 we are taking delivery of new content, please refresh in a few minutes ", which I've doing & time is now 00.12 ????????

Addy       207 days ago     #
Can't view basket to pay for items

Guest       208 days ago     #
Basket does not appear on app or website so unable to purchase goods. Tried different browsers, dele

Guest       208 days ago     #
Can't view basket to pay for items

Guest       209 days ago     #
cannot check out wine order

Anty       209 days ago     #
Cant access basket or checkout, tried various times today.

Guest       209 days ago     #
Cannot check out on wine today

Guest       209 days ago     #

Laura       211 days ago     #
wont accept my payment card / s

Jess       211 days ago     #
Won’t accept payment from any of my cards

Guest       211 days ago     #
Payment not being recognised, keeps asking me to retry or contact my bank. Tried three different car

Jen       211 days ago     #
Hi, I can’t get my payment through for my click and collect order?

GR       211 days ago     #
On some website pages - especially the wine sections - it's impossible to scroll down the page. Only have this problem with Aldi!

Al       211 days ago     #
Issues with items in checkout basket not being visible on website

Guest       212 days ago     #
Can not access basket or check out

Anonynous       212 days ago     #
Cannot check out or view basket

Guest       212 days ago     #
Checkout Basket

David Smith       212 days ago     #
Cannot view or checkout on line today

Guest       214 days ago     #
Cannot view basket or go to checkout online

Guest       216 days ago     #
Unable to access basket and pay

Guest       216 days ago     #
Cannot check out after adding items, basket disappears when trying to pay

Munki       217 days ago     #
None of these options work. :(

Kay       217 days ago     #
Can’t checkout!

Guest       217 days ago     #
can't get to checkout

GillR       217 days ago     #
Can't get to checkout page

kim Irvin       217 days ago     #
Finally got on to update order to be picked up tomorrow. Spent half an hour on ordering but won't let us update, says there is an error and try again later but been trying since 10am. Have had problems all week and still says we can make changes to last weeks order which we picked up on the 16th.

Guest       217 days ago     #
spent more than half an hour ordering for click and collect but says an error has occurred and to tr

Lucy       218 days ago     #
Won’t list any available click and collect slots for this week or next been like since 9am

kim Irvin       219 days ago     #
Managed to finally order on app for Saturday click and collect, today is Thursday but won't let me add to order. Will not bother to pick up for a few items as is a 40 minute round trip.

Guest       219 days ago     #
Why is the store in Hemel Hempstead we normally do our click and collect at not on the app?

kim Irvin       219 days ago     #
I am unable to book a date for click and collect. My husband and I are unable to walk far so this is ideal for us. Looks like no shopping for us this week.

Guest       219 days ago     #
The app is working OK - just done my order using that!

Marisa       219 days ago     #
check out not working. can't pay for items

Guest       220 days ago     #
Can't Check Out on order

Guest       220 days ago     #
online purchases. the check out not working, the link to my shopping cart page isn't working, it is not a redirect problem

Girlwiththedrogontattoo       222 days ago     #
Says access denied. This is the 2nd time this has happened to me recently

Guest       223 days ago     #
online purchases. the check out not working

Guest       223 days ago     #
Keeps saying error on every page

Guest       223 days ago     #
Aldi checkout page

Kim Foxall       228 days ago     #
Tried to place an order for the second week in a row. Log on fine, load basket fine checkout fine. Payment won’t it just get a blue screen . Log off and repeat same problem. Have now given up and booked a click and collect at another supermarket.

tw       229 days ago     #
Have reported this issue to customer services who were not aware of it. Has been referred to Aldi IT but will take a week for them to get back to me (from 9 October). Need to reset my account password but the programme has not been correctly configured. When you click to reset your password, no facility is provided for you to password reset. I cannot buy the products i want. From other comments seems Aldi have issues with their buy on line facility

Guest       234 days ago     #
Checkout on Aldi click and collect

Guest       235 days ago     #
all week keep getting Access Denied u dont have permission to access server. deleting cookies fixes

Harky       241 days ago     #
Kicked me off when trying to submit payment

Guest       248 days ago     #
Doubled my items in basket then when I sorted that it would not checkout!
Tried a couple of times!

Cookie999       252 days ago     #
Now site completely down

Cookie999       252 days ago     #
Problem logging in, eventually logged in and then can't edit my click and collect order.

Jessica       258 days ago     #
First I had issues resetting my password. I finally managed to reset it. Only to find that none of the images for the products were loading. Nightmare. Unable to do my shopping.

Mp       259 days ago     #
Cannot pay for click and collect keep saying 'bad request '

Kerry       262 days ago     #
I can’t add anything to my basket, half way through my click and collect order!

Laura bignell       262 days ago     #
I am not able to add anything to my basket! As it is just asking me for log in details again which when I add in it says that they are incorrect!

Customer       263 days ago     #
Looks like the payment gateway has been hacked, it is redirecting to a hacker site

Guest       263 days ago     #
Won’t accept payment

Guest       263 days ago     #
Not accepting my bank details; tried several cards

Josh       267 days ago     #
Unable to check out or add items

G Corby       267 days ago     #
Website not loading tonight, to admend shop. Can't doing it PC or phone. Need to request refund for click and collect as we reserve our slot and then amended the night before. Wife has been trying for nearly 4hrs.

Guest       267 days ago     #
Click and collect slow, unresponsive, not adding items to basket

Bruce Rutherford       268 days ago     #
Keeps putting back items i have deleted from my basket and altering the numbers of things i have chosen!

Guest       268 days ago     #
Keeps changing number of items i order and putting back stuff i have deleted

Sally Latham       269 days ago     #
Was adding things to my clock and collect order but now cannot access website as 503 error .

Pat Barlow       269 days ago     #
Cannot check out, either with password or as guest. Telephone call to customer services but unable to resolve.

Betty Donaldson       270 days ago     #
On trying to log in (which I did successfully earlier this morning) I received the following message
Reference #119.d7447b68.1630405146.2a2a0434. I've tried several times to log in with no success. Website appears to be OK

Guest       273 days ago     #
Can’t checkout

Keo       274 days ago     #
Website not working, doesnt check out basket when using mastercard. And now says selected time slot expired.

Steve       276 days ago     # Is broken. Can login but can't see orders or update any of the orders. The Pinned comment from the admin is incorrect if you are trying to access click and collect.

Heza       276 days ago     #
Click and collect glitched half way through ordering, then again at checkout all items lost now and can’t search anything to add them back to trolley.

tyska       279 days ago     #
cant check out

L       279 days ago     #
unable to check out

Sharon harter       280 days ago     #
Trying to order a special buy. Can't get any further than putting it in my basket!

Guest       280 days ago     #
Website payment problem

AM       288 days ago     #
Started experiencing errors when searching for items half way through amending my click and collect order. Logged out and now can't log back in. Only have til 11 pm to amend my order!

Guest       288 days ago     #
Website is glitching can't book click and collect slots

fed up shopper       288 days ago     #
unable to update basket, or access the order at all, now login has failed

Guest       288 days ago     #
cannot access orders

guest       288 days ago     #
Says not valid payment at checkout, details are correct

Guest       290 days ago     #
Rejects valid payment , despite authorisation code submitted

John aiken       290 days ago     #
Tried a different version now allowed to login but rejects payment , despite authorisation code submitted

John Aiken       290 days ago     #
Trying to order choose items then when going to pay login and site crashes

Cheryl Powell       290 days ago     #
Trying to order 3 item online. At point of check out site states "We're experiencing difficulty completing your order at the moment. Please contact customer services on 0800 042 0800" called CS operative who stated he wouldn't be ale to help as he's not a techie! I've tried refreshing the page and a different browser....nothing. Will take my business elsewhere.

Guest       296 days ago     #
Unable to check out

Vivian Carr       298 days ago     #
is everything " green" when I have contacted Customer Support and they couldn't help me as their IT system is down and has been for >24hrs - This is from your representative on the telephone. Extremely frustrating to make contact and to be told system outage is causing a terminal problem. Why no announcement here or on the Website which appears o be working normally. I will now have to make repeated calls to check when the system is working as you are not reporting on its status. This is the definition of poor customer support and a total disregard of customers

Guest       298 days ago     #
Customer Support Software/System

Mark       300 days ago     #
Website bot taking payment, logs me out after trying to process payment

Mark       301 days ago     #
Stuck on pending wont let me cancel so dont know if order has gone through

Guest       303 days ago     #
Website and app not working not taking payment

Guest       303 days ago     #
Website and app won't let me pay securely

Guest       309 days ago     #
Website down

The Kurgan       309 days ago     #
Spent an hour adding items to my basket only for the site to go down. It's been ten mins now at least. I have a sneaky feeling that when it go back to my bastket it will all have gone.

sousan welland       309 days ago     #
cant access any aldi site

Cookie999       314 days ago     #
Aldi app is not working.

Mrs E Neaves       318 days ago     #
Selected time slot for collect at 19:30 site gave 21:55 for changes. Entered order and tried to make payment. Aldi site said incorrect details contact bank or try another card. Pager also showed time slot expired??? changed time slot, re entered same bank details and all was fine. Why would the slot suddenly expire and the error message is very poor.

Dale Thoennissen       318 days ago     #
I cannot put in my card number

Jack       321 days ago     #
Unable to check out. This happened yesterday, went on today to order and still unable to pay.

Guest       323 days ago     #
'Amend order' for click and collect grocery orders

Gill Hunter       323 days ago     #
Been trying to update my click and collect grocery order which is booked for collection tomorrow. I can access the order but when I click on amend order it is not loading so cannot amend.

Guest       326 days ago     #
503 error

Petrina       326 days ago     #
Been trying all day to re order on click and collect now won’t let me even log on saying email or password incorrect keep trying to change password multiple times and STILL not logging me in very frustrating

J Dobson       326 days ago     #
I regularly have problems scrolling down the page. I've taken advice from a previous comment and placed the order on my mobile phone. No problems scrolling or with payment

Dan       326 days ago     #
Access Denied
You don't have permission to access "" on this server.

Andrea Manning       328 days ago     #
Told couldn’t make payment, checked online banking and plenty of funds available. Also when pressing menu it keeps bringing up al fresco dining. Very annoying. Will have to go into the shop now which isn’t convenient.

Guest       328 days ago     #
Couldn’t make payment even though funds available

Martin Slocombe       328 days ago     #
Aldi online wine offers not accepting payment using LLoyds debit card even though i have plenty of funds .LLoyds say it is Aldi at fault .

Guest       328 days ago     #
payment system not working

John       331 days ago     #
Aldi website shite

Sally       334 days ago     #
Unable to check out, error reported on delivery page says contact customer services

Guest       337 days ago     #
Payment Problems

Chris       339 days ago     #
Can’t login

Karen       340 days ago     #
As for previous poster 'Unable to scroll on the website, on all the Specialbuys pages. Annoying! Works fine on mobile though.'

Stephen Garner       342 days ago     #
I haven't been able to use the Aldi app for weeks now it just says I'm off line or the app is unavailable. Why

Jackie Hamer       344 days ago     #
Unable to amend click and collect order for last 3 hours

SAF       347 days ago     #
Unable to scroll on the website, on all the Specialbuys pages. Annoying! Works fine on mobile though.

Range rovertwenty       347 days ago     #
"access Denied" for the last two days. i havent changed anything, unless windows 10 has done an update that Aldi have not sorted

any help appreciated

Rob       348 days ago     #
Looks like the website is blocking anyone using a VPN. 403 Access Denied on the homepage, until I manually turn it off. Many people like myself set this up on their router for increased privacy or they are forced to use one on their work laptop, so it is a silly idea to block us all >:(

eva jessett       348 days ago     #
I am being denied access to Aldi uk

Robert Kane.       349 days ago     #
Cannot access Aldi UK and says that I don't have permission to access aldi on this server, the one that I always use??.

Guest       353 days ago     #
Cannot place online order. Site says payment details are wrong but they are the same I use every wee

Guest       353 days ago     #

IvanD       356 days ago     #
9 hours later, I've finally managed to put in my click and collect order.
If they carry on like this, they're going to lose a lot of business.

ZD       356 days ago     #
The website is finally working!????

Ecs       356 days ago     #
Can't access anything on click and collect

Guest       356 days ago     #
If you post on Facebook to ask why its not working, they delete the post unless its complimentary ! Marvellous

paul       356 days ago     #
do as im going to do. not shop with aldi anymore

paul       356 days ago     #
nothing working

SB       356 days ago     #
Cant see products when trying to select for Click and Collect.

Guest       356 days ago     #

the pages aren't loading any items, and I know it's not my internet because I'm watching youtube perfectly fine on my other screen. Very frustrating.

GM       356 days ago     #
So frustrating, I’ve been trying for hours to amend my order but it won’t go past the login screen.

Guest       356 days ago     #
Been trying since 9am and just can’t get it working! Beyond frustrated

Guest       356 days ago     #
Trying to log in to amend my order and keep getting thrown out, not displaying basket etc. How long will this be down for?

David       356 days ago     #
can we have some info from Aldi please!

D Burchett       356 days ago     #
unable to order all day !

Beth c       356 days ago     #
Website having serious issues… grumble ????

Guest       356 days ago     #
Nothing is Lodi g when choosing click and collect

Laura       356 days ago     #
Click and collect not working, not showing past orders, not allowing me to search for products, been like it all day.

Taruna       356 days ago     #
Trying to do a click and collect order and unable to add items to my basket as they are not visible when I search for them.

Catherine       356 days ago     #
Trying to do my click and collect order. I search for things and it says there are however many products but doesn't show me any. Same happens if I click from the menu 9f options. Decided to type website address into browser rather than using saved link. Appeared to work, I selected a product, it asked me to choose a slot which I tried but it didn't save it and needed me to log in with my password which I'd forgotten. Went through the rigmarole of updating my password only for it not to be accepted when I tried to sign in again. Very very frustrating! First time I've had a problem though. Usually very good.

William middleton       356 days ago     #
Site not working. Gives number of available items but no list to select. Do you want orders on click and collect?

Guest       356 days ago     #
Cannot book slot cannot add anything to basket, basically cannot do anything on the app

KM       356 days ago     #
Click and collect not working, need to add to my shop for tomorrow as I always do last minute, don’t want to end up paying £4.99 for click and collect with only one item on there at the moment!

Frustrated       356 days ago     #
Site not accessible at all, wont shift past log in page.
These outages are all too frequent, site not fit for purpose.

IvanD       356 days ago     #
Click and collect not working at all.
Unable to log in, or logs in and no items showing.
Search not working

Corinna       356 days ago     #
Not accepting my password, used one of the links from admin, logged in but can't see any items to add to order.
Not being able to log in happens regularly

Kate Lasky       356 days ago     #
when will this be put right please?

AS       356 days ago     #
unable to log in to click and collect. Multiple attempts between 11.00 am and now

ZD       356 days ago     #
Unable to amend my online order, website not responding to any clicks to menu.

HK       356 days ago     #
Unable to log in or book a slot... or even change my password. Customer services have no idea whats going on either and IT don't accept calls … shock.

Mrs M       357 days ago     #
Finally logged in after 10 attempts. Got half through order when search function stopped working, order vanished and website logged me out. Now can't log in. I'm giving up!

Mr B       357 days ago     #
10 attempts to login, when it eventually let me I can’t see my order

Housewife       357 days ago     #
When I log in there is no ‘book a slot option’ the pages aren’t loading correctly and there is no ‘past orders’ content.

john       357 days ago     #
unable to scroll down on the web pages of aldoi

Becca       358 days ago     #
Not processing payment. tried multiple cards, logged in and as guest. Just not budging.

Steve Wilson       359 days ago     #
trying to order wine online but no order mechanism?

Sue kent       364 days ago     #
Trying to amend click/collect order but website not responding. Loads of things on my order I don’t want and loads that I want to add!

william loose       365 days ago     #
i keep getting access denied

Arghhh       366 days ago     #
Access Denied

You don't have permission to access "" on this server.
Reference #18.e6f5668.1622040278.475a4c68

Hans       367 days ago     #
This is what I get:
Access Denied
You don't have permission to access "" on this server.

Reference #18.2d2b3517.1622020642.1d7a3eca

Guest       367 days ago     #
2 Days -

Access Denied

You don't have permission to access "" on this server.

Guest       370 days ago     #
Access Denied

Sarah       371 days ago     #
Access denied. Tried all versions of address.

R Parton       373 days ago     #
Could not order online. Tried several times over past 3 days but website does not respond / complete the order.

Paul       375 days ago     #
I have been trying to view website and email Aldi for 2 days and.....nothing, access denied!

Ged       380 days ago     #
Unable to log in, and online shopping does not create a shopping basket to finalise purchases

J. hurley       380 days ago     #
Unable to log in. I’ve changed my password but still no access. Can you advise if there is a problem.

Guest       380 days ago     #
access denied is all i am getting and i dont know why

Guest       381 days ago     #
Checkout not complete

Floss       382 days ago     #
Have been unable to get on website for two days - "access denied" message. What's the problem?

User       383 days ago     #
Website down

123       383 days ago     #
Log in down

L Dufresne       383 days ago     #
really fed up with patronising this store when the way they run things on a Sunday (when new products are released for purchase) is so amateurish.

Aldi you are one of the biggest and most successful retail companies in the world and you deserve it. Please sort out the incredibly amateurish management in the UK of your website particularly on a Sunday. This is actually stopping me going into the stores and buying any more I get so sick of it.... serious recurring problems for more than a year now.

Guest       385 days ago     #
Payment authorisation declined. No reason for this whatsoever following check on Bank Account

Wright       388 days ago     #
Ah, what a shame. Aldi's website had improved, but tonight I was just finishing my shopping and it states service unavailable. Can not access the account online or on the app to complete. Due to pick up the shopping tomorrow and will not have half the items I have asked for as not saved before the outage :( Just wasted a lot of time! Tried using the links below, all says the same.

Robert Taylor       395 days ago     #
I've been trying to log in on and of since last night to order wine but when I click on what I want the 'add' button greys out but no basket symbol appears.

Anna MacCurrach       398 days ago     #
My payment can’t be completed

Guest       398 days ago     #
basket not visible

Guest       398 days ago     #
404 Error

Guest       404 days ago     #
Unable to check out

Geoff       406 days ago     #
Not able to edit order for tomorrow

Fred       407 days ago     #
Unable to check out.

Daz       408 days ago     #
Why can’t I log in to my account...been trying for the last 2 days to place a click and Collect with no joy been using click and collect for about 5/6 weeks know with no problems until the last few days...even tied reset password don’t even get the email to reset it....?

Guest       411 days ago     #
I've been trying to log in to aldi GROCERIES page for nearly a week. Tried at least 8 "password rese

customer       412 days ago     #
cannot login or reset password!!! email sent offers no option to reset password.....I haven't changed my password so I cant understand why it wont work

Paula       414 days ago     #
Cant get the aldi app to to work iv never had a problem with any apps before?

Guest       416 days ago     #
Can’t add Specialbuy to basket even though it is available (grey cushion set, garden)

Marilyn Smith       416 days ago     #
I tried placing an order on 30th April for click and collect Ferry Road Cardiff on 31st but when it came to confirming there was a problem. I went right through the system a number of times but was not getting confirmation. I tried CS but after being on the phone for 25 minutes I was cut off before I could speak. I decided to put in another order but could not re-order the previous order as there was nothing showing, so quickly put in an order of things I could remember off the top of my head. This time the order went straight through. There was clearly a problem with the system. The following morning my Husband printed off the order which had been confirmed by email. Checked for any 'out of stock' or 'substituted' items. Thought no more about it and went to the store to pick up the order, as he does every week. When he got there the store assistant brought out two orders. My Husband said we only wanted one order and was told to take the two orders. We would only be charged for the one order. Unfortunately we were charged for two orders. If I had been with my Husband I wouldn't have accepted two orders but he didn't think about it. I tried to contact CS but was again waiting in a queue for so long I gave up.The reason we have been using Click and Collect is because we are self isolating. Today I decided before placing my order, to pick up tomorrow, I wanted to sort out the situation of double order and double payments. The only way I could do this was to go into the store and speak with the manager which I did. I tried to explain to the manager the whole situation but whilst he was polite he didn't understand the situation at all. he refunded the things on the order that were duplicated and perishable which came to £9. When I said that it wasn't our fault and I didn't really want double the items that we had received he said we could have returned them (We are self isolating because we are vulnerable). When I asked him why he thought I would be placing two orders to be picked up on the same day and paid two charges of £4.99 for click and collect, he said that I might have been ordering for someone else. This really doesn't make sense to me as there is no way that I would pay for two click and collects. Money isn't an issue for me but I just think that if someone who shopped with budget had the same problem it could have been a difficult situation for them. I really felt that his manager had very poor customer understanding and service. He was very unprofessional and was very quick to tell me that the previous manager shouldn't have handled the situation as he did and that he would be 'spoken to'. We have always found that manager to be very good. I have been a very good customer of Aldi up to now but I certainly won't be shopping with you again. I have a Tesco delivery every weekend and have done for many years without a single problem. In fact if you place an order for delivery you can't place another for the same day which makes sense because why would you!!!

Karen       417 days ago     #
Online payments being declined so losing slot. My bank says Aldi is not sending required code back to them

Jon Richards       420 days ago     #
Click and collect hanging when I try to edit tomorrow's order. Logged out and back in twice - still the same problem.

Guest       420 days ago     #
not getting any emails from Aldi Click

KEN ALLSTAFF       421 days ago     #

Angela Lumsdon       421 days ago     #
Click and collect site down? Trying to edit my order for tomorrow - looks like Easter is scuppered

Beth       421 days ago     #
Lost my slot for tomorrow due to website going down half way through an order

kim Irvin       421 days ago     #
Trying to edit our click and collect list at 3pm today. Added about quarter of what we wanted and site stopped working. Can not get back onto it and should be picking our order up tomorrow. Not able to go shopping as disabled so not sure we will get anything for Easter.

e white       421 days ago     #
click and collect

Guest       421 days ago     #
1 hour into a shop, kicked out and slot time lost, just a page showing - 'The resource you are looking for has been removed, had its name changed, or is temporarily unavailable.'
Can't load up a click and collect page at all now, so frustrating plus now no shopping arriving tomorrow

Guest       427 days ago     #
I can't access secure checkout

D Benger       427 days ago     #
Tried all the links. They don’t work.

Mrs D Benger       427 days ago     #
Last week my local store Shultern Road was closed for refurbishment in the middle of a pandemic. It is now open but I cannot put any items in my basket on the online click and collect. There are no items in any category except one fresh item, a bag of bananas!!!!!!!

frequent customer.       428 days ago     #
cannot log in .............very frustrating......

Tim J       428 days ago     #
I have set up an account and all fine but when selecting click and collect it asks me to log in on a seperate window but won't accept my log in details which I know are correct so can't proceed.

GB       429 days ago     #
Can't get any payment cards to complete and have lost order after computer sat 'processing order' for an age with the bar not moving. 2 hours wasted!!

Guest       429 days ago     #
payment page. Have tried 3 cards. All fine. None accepted on here

Clare Hodgson       429 days ago     #
The site keeps rejecting my payment card, I've put alternatives in and same issue

Shaun       430 days ago     #
Click and collect is down

RachaelW       430 days ago     #
New to Aldi's click and collect. Not a user-friendly way to navigate the website. Very slow updating and keeps changing my adjustments in the basket. A real shame as great affordable quality food and staff at the collection point. Taken me an hour and a half so far and still not completed my shop! Hope this site improves :(

Elaine Rowlands       432 days ago     #
Can log in but it won’t go to my basket to amend it. Just constantly buffering.       433 days ago     #
I have tried to re set password 3 times and it still won't let me log in.

M       435 days ago     #
I could not edit my order last night. It just buffered on edit order line. This morning I cannot get into my account as it will not accept my password and has not sent an email to change it. When I tried to contact someone, it buffered over the contact line.

Melissa       437 days ago     #
Can't get onto my order! Continuous error codes! Now can't even get onto click and collect page as now not recognising my password. I'm meant to be collecting tomorrow and one item in basket!!!

Arbtree       445 days ago     #
Cant view my past orders to re-order them again, keeps coming up with [error], second week in a row. Phoned them up last week - they suggested clearing browser cache - but that doesn't work. Even tried a different browser. Think this is a problem at their end - especially as others seem to have similar problems!

Karl S       446 days ago     #
Went through the whole order process fine. Went to check out and using two cards both with plenty funds in accounts still unable to process payment. Checked bank just in case. Not a problem.

scott m       446 days ago     #
Cant view my past orders to re-order them again, keeps coming up with [error], second week in a row, not going through the hassle again to put every item into basket again. Sort it out Aldi...schoolboy stuff this!!

Patricia Kelly       446 days ago     #
Can’t log in password keeps blanking out need to add to my order

Jane Willis       447 days ago     #
I can't reorder or edit my order on click and collect

Marguerite jones       447 days ago     #
The white chocolate and raspberry ice cream was missing order number541525

JT       447 days ago     #
Cant reorder on the click and collect site. Been like this for over a week now. All it says is error when trying to reorder an older order.

Chino       448 days ago     #
Been trying to edit my order for the last 2 days. Just get the swirly thing. Viewing the order gives [Error] I've had this before but it eventually cleared.
Come on Aldi, get your act together!

B       449 days ago     #
Cannot re Oder my last order. Code Error keeps on coming up

J       449 days ago     #
Cant edit order for tomorrow collection

claire       449 days ago     #
i can not edit my orders for my click and collect slot for tomorrow. says error.

Ryan       451 days ago     #
Cannot re-oorder groceries on website simply displays [error] any adivce?

Guest       451 days ago     #
click and click past orders comes up "error" for the last 10 days of trying

Guest       454 days ago     #
The website

Guest       454 days ago     #
Can't login!

Dick       457 days ago     #
payments not working most of today

Natalie       462 days ago     #
Unable to book a slot, can’t put anything in the basket as it says error on everything you search for. Was unable to cancel/amend last over e we I think time allowed!

Roger Knight       468 days ago     #
I've created an account, done one click & collect successfully but now cannot sign in and the password reset is not working. This has been four days now.

E king       471 days ago     #
Cannot log in to account. Can't reset password.

Michael       472 days ago     #
problem with click and collect faringdon

Linda Rector       474 days ago     #
Cannot log in despite re setting password

Guest       476 days ago     #
Can't continue to payment

Guest       514 days ago     #
Can’t see any products