Aldi.co.uk

Website: aldi.co.uk

Welcome to the Aldi website where you can find information about our fantastic weekly Specialbuys and groceries that are in store everyday. You can also find your local store and sign up to our newsletter.

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Admin       comment pinned    #
Possibly, redirect from different versions is configured incorrectly on aldi.co.uk. In this case, use the links below:

http://aldi.co.uk    https://aldi.co.uk    http://www.aldi.co.uk    https://www.aldi.co.uk

Guest       6 hours ago     #
Website

Guest       1 day ago     #
Log-in

Ged       1 day ago     #
Unable to log in, and online shopping does not create a shopping basket to finalise purchases

J. hurley       1 day ago     #
Unable to log in. I’ve changed my password but still no access. Can you advise if there is a problem.

Guest       1 day ago     #
access denied is all i am getting and i dont know why

Guest       2 days ago     #
Checkout not complete

Guest       2 days ago     #
Checkout

Guest       3 days ago     #
General Outage

Floss       3 days ago     #
Have been unable to get on website for two days - "access denied" message. What's the problem?

User       4 days ago     #
Website down

123       4 days ago     #
Log in down

L Dufresne       4 days ago     #
really fed up with patronising this store when the way they run things on a Sunday (when new products are released for purchase) is so amateurish.

Aldi you are one of the biggest and most successful retail companies in the world and you deserve it. Please sort out the incredibly amateurish management in the UK of your website particularly on a Sunday. This is actually stopping me going into the stores and buying any more I get so sick of it.... serious recurring problems for more than a year now.

Guest       4 days ago     #
App

Guest       6 days ago     #
Payment authorisation declined. No reason for this whatsoever following check on Bank Account

Guest       7 days ago     #
Payment

Wright       9 days ago     #
Ah, what a shame. Aldi's website had improved, but tonight I was just finishing my shopping and it states service unavailable. Can not access the account online or on the app to complete. Due to pick up the shopping tomorrow and will not have half the items I have asked for as not saved before the outage :( Just wasted a lot of time! Tried using the links below, all says the same.

Robert Taylor       16 days ago     #
I've been trying to log in on and of since last night to order wine but when I click on what I want the 'add' button greys out but no basket symbol appears.

Anna MacCurrach       19 days ago     #
My payment can’t be completed

Guest       19 days ago     #
basket not visible

Guest       19 days ago     #
404 Error

Guest       25 days ago     #
Unable to check out

Geoff       27 days ago     #
Not able to edit order for tomorrow

Fred       28 days ago     #
Unable to check out.

Daz       29 days ago     #
Why can’t I log in to my account...been trying for the last 2 days to place a click and Collect with no joy been using click and collect for about 5/6 weeks know with no problems until the last few days...even tied reset password don’t even get the email to reset it....?

Guest       32 days ago     #
I've been trying to log in to aldi GROCERIES page for nearly a week. Tried at least 8 "password rese

customer       33 days ago     #
cannot login or reset password!!! email sent offers no option to reset password.....I haven't changed my password so I cant understand why it wont work

Paula       35 days ago     #
Cant get the aldi app to to work iv never had a problem with any apps before?

Guest       37 days ago     #
Can’t add Specialbuy to basket even though it is available (grey cushion set, garden)

Marilyn Smith       37 days ago     #
I tried placing an order on 30th April for click and collect Ferry Road Cardiff on 31st but when it came to confirming there was a problem. I went right through the system a number of times but was not getting confirmation. I tried CS but after being on the phone for 25 minutes I was cut off before I could speak. I decided to put in another order but could not re-order the previous order as there was nothing showing, so quickly put in an order of things I could remember off the top of my head. This time the order went straight through. There was clearly a problem with the system. The following morning my Husband printed off the order which had been confirmed by email. Checked for any 'out of stock' or 'substituted' items. Thought no more about it and went to the store to pick up the order, as he does every week. When he got there the store assistant brought out two orders. My Husband said we only wanted one order and was told to take the two orders. We would only be charged for the one order. Unfortunately we were charged for two orders. If I had been with my Husband I wouldn't have accepted two orders but he didn't think about it. I tried to contact CS but was again waiting in a queue for so long I gave up.The reason we have been using Click and Collect is because we are self isolating. Today I decided before placing my order, to pick up tomorrow, I wanted to sort out the situation of double order and double payments. The only way I could do this was to go into the store and speak with the manager which I did. I tried to explain to the manager the whole situation but whilst he was polite he didn't understand the situation at all. he refunded the things on the order that were duplicated and perishable which came to £9. When I said that it wasn't our fault and I didn't really want double the items that we had received he said we could have returned them (We are self isolating because we are vulnerable). When I asked him why he thought I would be placing two orders to be picked up on the same day and paid two charges of £4.99 for click and collect, he said that I might have been ordering for someone else. This really doesn't make sense to me as there is no way that I would pay for two click and collects. Money isn't an issue for me but I just think that if someone who shopped with budget had the same problem it could have been a difficult situation for them. I really felt that his manager had very poor customer understanding and service. He was very unprofessional and was very quick to tell me that the previous manager shouldn't have handled the situation as he did and that he would be 'spoken to'. We have always found that manager to be very good. I have been a very good customer of Aldi up to now but I certainly won't be shopping with you again. I have a Tesco delivery every weekend and have done for many years without a single problem. In fact if you place an order for delivery you can't place another for the same day which makes sense because why would you!!!

Karen       38 days ago     #
Online payments being declined so losing slot. My bank says Aldi is not sending required code back to them

Jon Richards       41 days ago     #
Click and collect hanging when I try to edit tomorrow's order. Logged out and back in twice - still the same problem.

Guest       41 days ago     #
not getting any emails from Aldi Click

KEN ALLSTAFF       42 days ago     #
I AM NOT ABLE TO ORDER ANY WINE!!

Angela Lumsdon       42 days ago     #
Click and collect site down? Trying to edit my order for tomorrow - looks like Easter is scuppered

Beth       42 days ago     #
Lost my slot for tomorrow due to website going down half way through an order

kim Irvin       42 days ago     #
Trying to edit our click and collect list at 3pm today. Added about quarter of what we wanted and site stopped working. Can not get back onto it and should be picking our order up tomorrow. Not able to go shopping as disabled so not sure we will get anything for Easter.

e white       42 days ago     #
click and collect

Guest       42 days ago     #
1 hour into a shop, kicked out and slot time lost, just a page showing - 'The resource you are looking for has been removed, had its name changed, or is temporarily unavailable.'
Can't load up a click and collect page at all now, so frustrating plus now no shopping arriving tomorrow

Guest       48 days ago     #
I can't access secure checkout

D Benger       48 days ago     #
Tried all the links. They don’t work.

Mrs D Benger       48 days ago     #
Last week my local store Shultern Road was closed for refurbishment in the middle of a pandemic. It is now open but I cannot put any items in my basket on the online click and collect. There are no items in any category except one fresh item, a bag of bananas!!!!!!!

frequent customer.       49 days ago     #
cannot log in .............very frustrating......

Tim J       49 days ago     #
I have set up an account and all fine but when selecting click and collect it asks me to log in on a seperate window but won't accept my log in details which I know are correct so can't proceed.

GB       50 days ago     #
Can't get any payment cards to complete and have lost order after computer sat 'processing order' for an age with the bar not moving. 2 hours wasted!!

Guest       50 days ago     #
payment page. Have tried 3 cards. All fine. None accepted on here

Clare Hodgson       50 days ago     #
The site keeps rejecting my payment card, I've put alternatives in and same issue

Shaun       51 days ago     #
Click and collect is down

RachaelW       51 days ago     #
New to Aldi's click and collect. Not a user-friendly way to navigate the website. Very slow updating and keeps changing my adjustments in the basket. A real shame as great affordable quality food and staff at the collection point. Taken me an hour and a half so far and still not completed my shop! Hope this site improves :(

Elaine Rowlands       53 days ago     #
Can log in but it won’t go to my basket to amend it. Just constantly buffering.

Emmagerman@btinternet.com       54 days ago     #
I have tried to re set password 3 times and it still won't let me log in.

M       56 days ago     #
I could not edit my order last night. It just buffered on edit order line. This morning I cannot get into my account as it will not accept my password and has not sent an email to change it. When I tried to contact someone, it buffered over the contact line.

Melissa       58 days ago     #
Can't get onto my order! Continuous error codes! Now can't even get onto click and collect page as now not recognising my password. I'm meant to be collecting tomorrow and one item in basket!!!

Arbtree       66 days ago     #
Cant view my past orders to re-order them again, keeps coming up with [error], second week in a row. Phoned them up last week - they suggested clearing browser cache - but that doesn't work. Even tried a different browser. Think this is a problem at their end - especially as others seem to have similar problems!

Karl S       67 days ago     #
Went through the whole order process fine. Went to check out and using two cards both with plenty funds in accounts still unable to process payment. Checked bank just in case. Not a problem.

scott m       67 days ago     #
Cant view my past orders to re-order them again, keeps coming up with [error], second week in a row, not going through the hassle again to put every item into basket again. Sort it out Aldi...schoolboy stuff this!!

Patricia Kelly       67 days ago     #
Can’t log in password keeps blanking out need to add to my order

Jane Willis       68 days ago     #
I can't reorder or edit my order on click and collect

Marguerite jones       68 days ago     #
The white chocolate and raspberry ice cream was missing order number541525

JT       68 days ago     #
Cant reorder on the click and collect site. Been like this for over a week now. All it says is error when trying to reorder an older order.

Chino       69 days ago     #
Been trying to edit my order for the last 2 days. Just get the swirly thing. Viewing the order gives [Error] I've had this before but it eventually cleared.
Come on Aldi, get your act together!

B       70 days ago     #
Cannot re Oder my last order. Code Error keeps on coming up

J       70 days ago     #
Cant edit order for tomorrow collection

claire       70 days ago     #
i can not edit my orders for my click and collect slot for tomorrow. says error.

Ryan       72 days ago     #
Cannot re-oorder groceries on website simply displays [error] any adivce?

Guest       72 days ago     #
click and click past orders comes up "error" for the last 10 days of trying

Guest       75 days ago     #
The website

Guest       75 days ago     #
Can't login!

Guest       76 days ago     #
GeneralOutage

Dick       78 days ago     #
payments not working most of today

Natalie       83 days ago     #
Unable to book a slot, can’t put anything in the basket as it says error on everything you search for. Was unable to cancel/amend last over e we I think time allowed!

Roger Knight       89 days ago     #
I've created an account, done one click & collect successfully but now cannot sign in and the password reset is not working. This has been four days now.

E king       92 days ago     #
Cannot log in to account. Can't reset password.

Michael       93 days ago     #
problem with click and collect faringdon

Linda Rector       95 days ago     #
Cannot log in despite re setting password

Guest       97 days ago     #
Can't continue to payment

Guest       135 days ago     #
Can’t see any products