Chewy.com Current Status

*Current Status is based on reports from UpdownRadar users and social media activity data

Website: chewy.com

Shop Chewy for the best pet supplies ranging from pet food, toys and treats to litter, aquariums, and pet supplements plus so much more! If you have a pet-or soon will-you've come to the right place. Shop for all of your pet needs at Chewy's online pet store. FREE shipping on orders $49+, low prices and the BEST customer service!
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Forum & Comments (56)


How do you rate your experience with Chewy.com?

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 Chewy.com status: NO ISSUES  56 comments

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Forum & Comments

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Admin    •    comment pinned    #
Possibly, redirect from different versions is configured incorrectly on chewy.com. In this case, use the links below:

http://chewy.com    https://chewy.com    http://www.chewy.com    https://www.chewy.com


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J. A.    •   34 days ago  # 14 April 2024 + 0 -
Chewy website extremely slow. basically not usable.

Chewy website extremely slow. basically not usable. This has pretty much been the case for the last 6+ months. Why don't they hire some descent web developers? I've tried multiple browsers and I'm not having similar problems with other website! ????
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Linda Jo.    •   46 days ago  # 1 April 2024 + 2 -
FRUSTRATING!

It's really frustrating to have to call them because of sign in problems! All I get after I click the sign in is 2 icons one for google and the other apple logos! I've tried all the possible links to sign in and the same page comes up for each.
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Guest    •   47 days ago  # 1 April 2024 + 0 -
★ ☆ ☆ ☆ ☆

Literally cannot navigate, when i sign in it keeps asking me to sign in, will not show me what is in cart, will not let me select an item or enter any terms in the search field. Have wasted at least fifteen minutes so far today and pissed off
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Diana A    •   57 days ago  # 21 March 2024 + 0 -
Page Error: 400

I can get into my account to look around, but when I go into my autoship it's always "Page Error: 400." I've even tried a different browser. Same thing. This has been going on for weeks.
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John P.    •   70 days ago  # 8 March 2024 + 1 -

For several days now... Can't access orders or account and others. Get blank white pages with tiny american flags.
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Jessica    •   90 days ago  # + 1 -

I can sign in but it won't let me into my autoship or look at my cart. It says the page isn't redirecting properly
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A    •   92 days ago  # + 0 -

Haven't been able to access my account for a few days. Tried incognito, mobile app, desktop -- all end up showing the maintenance screen
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D    •   198 days ago  # + 0 -
Website issues

Site is having a lot is issues allowing me to login and place my order. Has been a few days with this issue and I need to order from another site.
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dog mob boss    •   204 days ago  # + 0 -
oops there seems to be a "banking" issue

I'm getting an "oops something went wrong" error. I cleared the cache and reset my password but got the same error so I spoke to customer service. They found a second account under my phone number with some other random item in the cart, which made us suspect the bank had gotten some questionable charges and declined any further transactions with Chewy. I am still looking into this, but it would be the second time this has happened with their website. The representative set the imposter account to "inactive" and asked me to contact my bank.
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Debbie    •   221 days ago  # + 2 -

I also can not do anything in the app. I 2 items in my cart. I hit the cart and I get a blank page. It's been 4 days.
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Sharon    •   223 days ago  # + 5 -

I haven't been able to get into Manage Autoship for over a week. I keep getting the "OOPS" message.
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Roscoe    •   225 days ago  # + 0 -

I can;t get to my account for the past 2 days.
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mariat753    •   225 days ago  # + 1 -
Site always going down.

So sick of going to the site and it works for a couple of minutes and then I get the "oops" page. They are about to lose a lot of revenue from me.
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Frustrated Chewy lover    •   259 days ago  # + -1 -

from Hudson, NH checkout function is going bonkers and it's impossible to complete an order
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Guest    •   276 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

I used to be an ardent supporter of Chewy.com, extolling its virtues to everyone. Now I am disppointed and disgusted that it is almost impossible to log in, and this has been going on for weeks. Chewy is doing nothing about it except to tell me to "clear the cache", and that doesn't work either. If you can't get your act together, I will be buying from WalMart. I can log in to their website.
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Debra Waugh    •   305 days ago  # + 1 -

Add to cart button not working when clicked on.
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Ruthless    •   339 days ago  # + 1 -
Same issues as everyone else

Same as other comments ... I cannot adjust my autoship and when I try, get booted onto an order screen that takes up about 1/4 of the screen and is too tiny to read besides doesn't work. It gets stuck and I have to log out, log back in, it takes forfreakin ever to upload only to have the same issues repeatedly happen.
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diane    •   345 days ago  # + 2 -

site is accessible, can pull up items by searching but can't add to cart. order history shows as zero.
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Louise    •   349 days ago  # + 0 -

cant add anything to cart
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Tony    •   354 days ago  # + 4 -

Can't add anything to cart at all
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R.S.    •   358 days ago  # + 2 -
Buggy website

I love the money I can save at Chewy, but their website is awful and super buggy. If one page isn't taking forever to load, then another page is saying, "Secure Connection Failed," then when I try to order something, the screen doesn't load, or when I try to pay, it says "Something went wrong, please try again." This company REALLY needs to update or fix their website. It's a nightmare to navigate and to even order something off of.
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Guest    •   438 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

I love using chewy but the website is a nightmare - it takes me forever to try to order one item........it never seems to be working properly.......soooo frustrating - as much as I would hate to - I may have to stop using Chewy. And I order a ton from them!!
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Jessica    •   560 days ago  # + 6 -

cannot use website. says I am logged in (has my name) but won't allow adjust autoship or cart without shooting me back to the login screen. Been this way for 3 weeks. Very frustrating
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ofannod    •   574 days ago  # + 0 -

Unable to log out of one account.
So, Also unable to log on with another account.
NEVER AGAIN I'M DONE
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Guest    •   576 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

i am logged on to the site, but it is asking for me to log on again to check out and it does not recognize my password. Changed password and still can not check out
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KC    •   582 days ago  # + 2 -

I can log in on website and app but can not adjust autoship orders. It will not let me add or subtract anything.
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Adi    •   592 days ago  # + 0 -

Same problem as Kat5. Can’t log in using app, but able to thought the website. Tried since 10/2. Please fix!
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Kat5    •   596 days ago  # + 0 -

Can’t log into account using the app but I can through the website on Safari. Oddly enough I can log in on the app using my ancient iPad. WTF!
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LEM    •   605 days ago  # + 1 -

Won't update cart and won't accept any credit card. Keeps saying "something went wrong" with more than one credit card. How does a company survive if you can't place an order?
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Guest    •   606 days ago  # + 0 -
★ ★ ☆ ☆ ☆

I can never sign in!! My password never works!!
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Phed Upp    •   617 days ago  # + 1 -

Unable to access account or cart site does not load. Others like eBay, CBS news operating without problems. Refusing to accept PayPal payment despite many prior orders.
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Donna    •   619 days ago  # + 1 -

I keep trying to log into my account and it keeps saying oops something went wrong it will not let me check out my items. Over and over.
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Guest    •   622 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Website is terribly slow
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SM    •   634 days ago  # + 1 -

Been trying to add things to cart for weeks... w/ no success. Needed to switch to other sources to ba able to order ????‍♀️
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Maureen    •   637 days ago  # + 0 -

The add to cart button on the website though Google is not working and has not been working for days I left messages over and over still not fixed
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Ugh    •   649 days ago  # + 0 -

Everything works except I cannot “sort” or “filter” nor can I add to my cart
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Linnea    •   653 days ago  # + 0 -

Can't add anything to my cart ...so frustrating ...happened a week ago as well ☹️
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Guest    •   656 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

It will not let me add anything to my cart on the chewy website.
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katlady    •   659 days ago  # + 0 -

Can't log in to website or app. Getting "transport error"?
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no    •   659 days ago  # + 0 -

Cant log in through app or website. why is it so glitchy???
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Where’s my password?    •   686 days ago  # + 0 -

I can’t log in. I don’t know what my password is and tried resetting it but Chewy never emailed me the password reset. Tried getting password reset email a dozen times and checked my spam folder but I never got the email. I’m very frustrated at this point. ;(
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Something I said? :-(    •   688 days ago  # + 0 -

June 25th I put in an order & got email order acknowledgement. I can log into my Chewy account and see my order showing "preparing for shipment" (which it still shows today June 29) but can not access tracking. I tried CHAT but it won't connect. I tried calling their customer service number but the call doesn't go thru (doesn't even ring). What's going on?
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dogoneit    •   691 days ago  # + 0 -

Chewy site is not working on my computer. It does work if I use my iphone as a hotspot. However, all my other tech works on my home wifi. Why is this happening?
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Cy    •   701 days ago  # + 0 -

Chewy seems to be down today. I’ve tried loading their site numerous times today! It will not load. All other sites are loading fine.
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Jim    •   707 days ago  # + 0 -

Seems to be down more than up! Error message says maintenance. Can not get in to change auto ship order! Maybe find another seller.
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Joe    •   713 days ago  # + 0 -

Site No long user friendly technical issues, black shopping cart, claims they are doing maintenance dog with a head in a chewy box displays.
Their technical people are costing them because they don’t fix what is broken.
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Dona    •   756 days ago  # + 0 -

App is not working. It won’t let me see anything
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Sally    •   791 days ago  # + 0 -

I having issuing editing my autoship. Does allow me to search to add items.
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Guest    •   791 days ago  # + 0 -
★ ★ ★ ☆ ☆

Website is buggy but good service nonetheless
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Brent    •   820 days ago  # + 0 -

Currently getting "Web site cannot be reached"
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Char    •   821 days ago  # + 0 -

no problem accessing/opening the Chewy site, but any selections go to default shopping cart page - a picture of a large black shopping cart
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PMac    •   829 days ago  # + 0 -

Can’t even open the website. I get an error code 18.bd7c4217.1644331736.42f80d2.
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See    •   841 days ago  # + 0 -

no problem accessing/opening Chewy site, but any selections go to a default shopping cart page that is distorted.
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Guest    •   859 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Always glitching and won’t open
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willdon    •   981 days ago  # + 0 -

Can add items to cart but can't check out. Phone support message says to call back later. Chat support never connects...
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Robert H    •   1014 days ago  # + 0 -

Can't add items to cart. Called c/s and they said they are having issues.
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