Website: hobbycraft.co.uk

Buy all of your essential arts and crafts supplies. Shop for arts, crafts, making and baking online or in 95 UK stores. Free delivery over £20.

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Admin       comment pinned    #
Possibly, redirect from different versions is configured incorrectly on hobbycraft.co.uk. In this case, use the links below:

http://hobbycraft.co.uk    https://hobbycraft.co.uk    http://www.hobbycraft.co.uk    https://www.hobbycraft.co.uk

Guest       1 day ago     #

Guest       3 days ago     #
General Outage

Guest       3 days ago     #

Guest       3 days ago     #

Kaye       28 days ago     #
Cannot checkout online as won’t progress beyond insertion of payment details.

C Dune       38 days ago     #
Update: Tried again and still couldn't check out. Through trial and error got there:
1. I needed to put in 5 letters or more in "first name" and not initial
2. I needed to put in mobile number

(By choosing to "collect from store" - error messages came up on check out boxes but not when I was using "delivery") . A word to the programming gecks!! ;-)

C Dune       39 days ago     #
took ages to choose items (website really slow and info on items poor) and now can't check out. Save and Continue is greyed out - delivery details are correct. ... :-( saved items to wish list and given up for now.... 10.35pm 26/5/2022

j       62 days ago     #
cannot pay for items, despite having correct payment info. paypal popup wont load either.

Michelle       65 days ago     #
will not let me pay for my order, keeps trying to open a pop up that keeps closing. I have switched off pop up blocker, tried on desktop and on mobile versions, both the same outcome. Very frustrating

Samantha Pallett       68 days ago     #
Awful... I'm trying to pay for items but it just not happening. I also only wanted a small pot of paint at £5.50 but because I want to click and collect I have to spend at least £10!!! Thankfully I can't check out.... I will be using Amazon for the same product.

crafter       85 days ago     #
Can't get to payment stage - buttons greyed out. Can't even add items to basket on android.

Guest       111 days ago     #
Cannot get on website, keeps asking for log in.

You Arehaving-Alaugh       125 days ago     #
No matter how many times I click add to basket, the basket is always empty. The product is shown as in stock, I have tried other products and there is the same problem, I have tried adding it to wish list first and logging into my account again. Basically, the website is just rubbish and no one can buy anything. What is the actual point?

Guest       125 days ago     #
It loads but says whoops wrong page but the links for dept won’t load

Nat       129 days ago     #
Currently unable to add anything to my basket. Website also insisting that certain items are not in my wishlist when I selected those items from my wishlist where they've been for months

Labyrinth59       132 days ago     #
Items wouldn't add to basket using firefox, so reluctantly had to use edge :(

J       135 days ago     #
App and website

Jay       145 days ago     #
Access denied on Firefox, Chrome, Edge

Your name       168 days ago     #
I've just go onto Edge and was able to place my order. I was using Chrome before. Try another browser if checkout and basket aren't working

Your name       168 days ago     #
can't pay for items online. Pay by card is just an image and the PayPal button goes to a blank page. Page refreshes to say there was an issue with my payment method.

Jess       173 days ago     #
didn't let me pay for my stuff, now wont let me add anything to my basket at all.

Guest       177 days ago     #

Guest       197 days ago     #

Ron       197 days ago     #
Unable to place any vouchers in basket. No error shown. Seems to complete ok but basket remains empty.

Guest       199 days ago     #
Won't transfer purchases to basket

Guest       200 days ago     #
Checkout not working and items can't be added to basket from the item's page

Guest       200 days ago     #
Cannot pay / checkout items in my basket

Guest       203 days ago     #
Won't accept any form of payment

Kathleen Diane harley       208 days ago     #
Hi I am waiting for a childs easel from Hobbycraft in Stockton. I ordered it on the 26/11/21. the receipt number is 2100475293. I t cost £25 .00. I have been promised delivery. I live at 45, Baldwin lane, Darlington DL11QA. I am on 01325.260445
Mrs K D Harley

Guest       210 days ago     #
Website not loading at all

Daniel       214 days ago     #
Can'd add items to basket using Chrome - tried on both a Windows10 Laptop and a Macbook
Works under Safari

Lois       215 days ago     #
Can't proceed to payment, can't add items to basket this is only possible from the search page not an items own page. Autofill on search not working either.

Elena       216 days ago     #
The shopping basket is not working during online shopping.

HFJ       220 days ago     #
can't proceed to payment

Frustrated       220 days ago     #
Unable to checkout

anon       232 days ago     #
cannot pay for online order

Geraldine       233 days ago     #
Can't proceed to checkout

Guest       234 days ago     #
Cannot pay for my order online. PayPal or card.

Guest       244 days ago     #
cant proceed to pay by card

GuestR       252 days ago     #
Been trying to login to purchase some items but when I try with saved passwords I get the error "Sorry, we do not know that login." Tried forgotten password request and none sent so presume this is an error on Hobbycrafts server.

Guest       258 days ago     #
Ordering procedure is stuck.

Guest       266 days ago     #

Guest       279 days ago     #
payment by card

jdev       280 days ago     #
PayPal window doesn't load. Trying to pay by card I get this error:
Uncaught ReferenceError: ga is not defined
at Object.isGoogleAnalyticsAvailable
at Object.trackPayButtonClick
at Object.checkoutTracking
at HTMLInputElement.onclick (basket?pperror=true:4475)
at Object.trigger

Diana       290 days ago     #
Unable to put items into basket

ross       310 days ago     #

Guest       319 days ago     #
Placed an order but not going through

Sally       335 days ago     #
Can't get from basket to checkout. The basket pops up along the side but when I try and checkout it glitches and scrolls up to top of basket

Guest       335 days ago     #
check out

KC       349 days ago     #
Still unable to pay, I have tried all the links and all are the same. I’ve tried in various browsers. When will this be sorted out?

KC       349 days ago     #
When are they going to sort this out!!!

Bob       349 days ago     #
Website, basket kept emptying, unable to pay or complete order. It's been like it all day. Keep it up Hobbycraft....if you want to loose business.

jo       358 days ago     #
taken me hours to shop online and twice my basket emptied itself, you just lost a £200 order as never shopping on there again. a whole day wasted, not happy

Simon D       385 days ago     #
Unable to pay at checkout

Lilacwonderdog.       392 days ago     #
Won't let me click on any payment method.

kai       395 days ago     #
nevermind, worked in edge for whatever reason :/

kai       395 days ago     #
cant add any items to basket

Guest       396 days ago     #
not able to place online order

Maggie       402 days ago     #
Although I have signed in to the website , it is not possible to add more than one article to the basket AGAIN!! So frustrating

Ms.T       418 days ago     #
Success! Tried Edge this time and it worked straight away. Order placed. Happiness.

Ms.T       418 days ago     #
Been trying to check out for days but no luck. Tried to register and failed. Nothing will add to basket. Using Firefox, but its the same on Opera. Will try downloading Chrome (sigh!) but really can't understand why this website alone has so many problems with my usual browsers.

Ros       431 days ago     #
This does not sort problem
Been unable to check out for last 10 days
Will have to order from elsewhere

Ros       431 days ago     #
cant check out basket

S Lawrence       433 days ago     #
I called Hobbycraftand got the solution. If you can't pay or the contact form's not available, it's probably your browser. You can either clear your cache data or change browser - Chrome worked for me.

S Lawrence       434 days ago     #
Can't pay by any method for the last 3 days and contact form doesn't load.

Annoyed       436 days ago     #
Website does not let you check out. Seems silly to have a website that doesn’t function. I would have thought that the primary reason for having this site was to let customers buy their crafts supplies. I guess they don’t want my money.

Liz BeeVee       441 days ago     #
Stock outages eg all types cellophane and instore missing lines staff blame awaiting reorders ! Lots of sale signs too

Guest       445 days ago     #
"We need to know the card holders name" even though my name is already in there on the payment screen!

MB       447 days ago     #
2nd day not been able to pay for items in basket.
Sorry, there was a problem with your payment please try again.

Flossie       450 days ago     #
I had the same thing in march and I had a voucher but I bought from another site.

Guest       451 days ago     #
won't let me pay for what's in my basket

Paula       451 days ago     #
Will not let me pay for items in my basket been trying for 2 days now, and cannot get through on phone the number just clicks off no one answering or no message either very frustrating

Sisi       453 days ago     #
Not able to make a payment

Guest       455 days ago     #
Cannot make payments

Guest       462 days ago     #
Won't let me pay for what's in my basket

RL       462 days ago     #
not accepting payment of any type

L C       463 days ago     #
Same issue as others are having - cannot make payment.

Mo       463 days ago     #
items in basket but will not let me pay for them!!!!!!!!!

Suz       465 days ago     #
not accepting payment. Tried again using first of suggested links from Admin. Still nothing happening when I click on any of the three options given.

Guest       465 days ago     #
taking payment once basket ready

Gav       470 days ago     #
Unable to complete check out

Ibrahim       479 days ago     #
Can't pay

Rodneysgirl       481 days ago     #
Keeps asking for my card name - already entered with a green tick next to it!

Guest       482 days ago     #
Also unable to pay, not possible to proceed to checkout

Guest       482 days ago     #
Not able to make a payment

Maggie       483 days ago     #
same issue as others are having, I can login but not able to make a payment

Liz       483 days ago     #
Sign in OK but unable to pay .

Guest       483 days ago     #
can't check out

Jane       487 days ago     #
Website will allow me to sign in but nothing else

Guest       493 days ago     #

Elaine       498 days ago     #
Tried all the links - same problem. Can't pay for goods in basket

Barbara Kelley       499 days ago     #
Won’t let me pay for goods in my basket.

Guest       509 days ago     #
cant check out