Shop online at Iceland Groceries and explore award winning products and convenient delivery slots. Free Next Day Delivery on orders over £35

Report an issue Comments (500)

Server status information has just been updated.

Is up or down today?

Find out if is working normally or is there a problem today status: OUTAGE problems for the last 24 hours not working?

Website is down, not accessible or buggy?

I have a problem with

Most reported problems: comments

Leave a comment:

Admin       comment pinned    #
Possibly, redirect from different versions is configured incorrectly on In this case, use the links below:

Guest       3 hours ago     #

Guest       17 hours ago     #

Guest       21 hours ago     #

John Mitton       1 day ago     #
I have the message "Access denied from this server" when I try to log on to place an order. My ISP is BT. Iceland is doomed if they don't sort their web site out.

Guest       2 days ago     #
Cannot pay

Guest       4 days ago     #
General Outage

B       4 days ago     #
I've only just registered my details and everytime I try to log in on the app it just won't let me its a joke!

Guest       7 days ago     #
Trying to check out but won't move won't take payment

Guest       7 days ago     #
When you get to the payment part won't let me pay

Guest       16 days ago     #
PayPal payments

guest       18 days ago     #
cannot pay used 2 different cards just wont go through

Guest       18 days ago     #
Can’t book a delivery slot any day in the next week

Barbara Wilson       19 days ago     #
Why can I not pay for my shopping tonight saying g all my cards are I correct.

Guest       20 days ago     #
Card payment

Guest       25 days ago     #
Trying to checkout order just hangs forever

guest       28 days ago     #
Cannot log in

Chris       32 days ago     #
Am unable to book a delivery slot for tomorrow "coming up as error"

mr tibbs       32 days ago     #
can't book delivery slot or join bonus card

Angry Mom ????       33 days ago     #
Furious.. need to do my shop in order to feed kids before they wake up at 11am!! This is outrageous.. how did they miss to send a generic email to subscribed customers. Service is utterly atrocious

Anon       33 days ago     #
This is the last time I’m shopping at Iceland. Their is always issues, if the website isnt down, the staff are rude and half the stuff you want is never available. Not to mention my items being damaged or opened when they get delivered.

Anom       33 days ago     #
Iceland has been down since 12 why!!!! I have a food shop to do????????

      33 days ago     #
Well this is great I’ll just starve shall I. Morons

      33 days ago     #
Bet Iceland will have no issues taking our payments ????

Emma       33 days ago     #
Can you sort this out. This is absolutely ridiculous, I have work in the morning for god sake. !!

Percy       33 days ago     #
Remove the links please. They obviously don’t work

Pervy       33 days ago     #
Website is down ffs. Can’t do my food shop !!!

M       33 days ago     #
Your links do not work.

v smith       38 days ago     #
Your links do not work either

v smith       38 days ago     #
yet again,access denied,can't get onto iceland web site WHY?

Helen       46 days ago     #
I've tried over last 4 days to do a iceland shop and my card says not recognised yet its the same card on my account I use every week so I phoned them up today and she delete my card details as she says it could just need authorising again so I went back online put my card details again and still no go. I have tried asda sainsburys and morrisons and I phoned asda and they say they are having issues and to try the website not the app well guess what still no luck. All the online food places will not let me do a order. I have phoned my bank and they say my card is fine and I know it is as I went out yesterday and used my card and I paid a bill over phone yesterday aswell so ive no idea what is going on with the online food shops but it's very frustrating

Pam       48 days ago     #
Payment not going through at checkout. Have tried numerous times without success. Keep losing delivery slot!

Lorraine       49 days ago     #
Been trying to pay with visa card that I always pay with and told to call bank, nothing wrong with the bank, Iceland website saying incorrect bank details, lot of crap, still not admitting that there website is not working and told me to call bank again which I refused

S.Graham       49 days ago     #
Iceland has not been taking my card payments for the last two weeks! I’ve phoned numerous times and also phoned the bank. Bank says iceland is not putting in SCA code compliance way., I cannot get out to go to the store, please please ???????? sort this, craigavon

Guest       55 days ago     #
Cannot get past payments window. Given paypal details then card but still not going past payment win

Guest       56 days ago     #
Payment transaction not going through

D       56 days ago     #
Unable to complete payment transaction for delivery

Guest       58 days ago     #
Billing transaction

Eileen M Bowen       58 days ago     #
Unable to complete payment transaction for delivery even after using links given below, any more news on this Iceland please?

Bob in Billingham       60 days ago     #
Basket says cannot complete purchase as one or more items are priced incorrectly or are out of stock, does not matter what I put in basket, even just one item (but several of it, to get above min order) it still won't work. My heart is broken. I have covid, will I starve? Nope, got loads of other stuff to eat :-)

Maggie       61 days ago     #
Tried and tried for days but it wont let me add items to basket. Keeps saying Error 500

Carole Graham       61 days ago     #
Payment page just hangs and doesn't complete order. Lost delivery slot as well

Guest       61 days ago     #
payments page just hangs and doesn't complete transaction

Christine Turner       61 days ago     #
Can't make a payment and lost delivery slot as well

Tracey scott       61 days ago     #
Been trying to place my weekly order since Thursday. Still not able to book a delivery or add products

Guest       61 days ago     #

David Pe13ng       61 days ago     #
The app for iceland is now not working ggggrrrr

Guest       61 days ago     #
Not able to add item to my basket

Kim       62 days ago     #
I have tried several times over the last day to pay for shopping using my usual card and PayPal. The page just keeps refreshing and not submitting order.

Kim       62 days ago     #
I have tried several times over the last day to pay for shipping using my usual card and PayPal. The page just keeps refreshing

Cheryl rankine       62 days ago     #
My iceland app is not working properly is it down ?

Tracey scott       62 days ago     #
Can't pick a delivery, or add items to the basket.

Leah       62 days ago     #
Is anybody else having issues trying to book a delivery slot? It just won't let me for past 2 days. Done the old trick of turning phone off and on. Not changed anything.

Linda Moir       62 days ago     #
Online will not take payment using my usual bank card.

Guest       63 days ago     #
Check out

David Roberts       63 days ago     #
App not working.. No Box at side of product to say how many to add to the basket. Click on product at click add to basket it too goes to error. Can't buy anything online at all. Tesco's here I come.

Sarah Dempsey       63 days ago     #
Seem to be having problems with payment

Srephen       64 days ago     #
Can't check out

Sarah       64 days ago     #
Absolutely ridiculous! Tried for 3 hours and changed password god knows how many times! Rubbish site!!

Guest       65 days ago     #
Checkout not working

Guest       66 days ago     #

Guest       66 days ago     #
Checkout down

Yvonne       66 days ago     #
Just ended a phone call with Iceland customer service. Very unsatisfactory. Problem taking my payment on website even when using a one time validation code from my bank. Iceland insisting the problem is with my bank. Time to change supermarket.

Pissed off       71 days ago     #
Used the links admin gave still wont except payment have now lost delivery slot shopping elsewhere

M Fowler       71 days ago     #
Payment processing for 10 min plus. Still not complete.

Dee       71 days ago     #
It's says card has wrong detail and check my funds

Wens       73 days ago     #
Cannot process online order

Guest       74 days ago     #

Guest       76 days ago     #
Cannot process online order

B Mills       78 days ago     #
Tried again still not letting me pay for an order, whats wrong still going blank.

B Mills       78 days ago     #
Tried 4 times to make payment just goes blank, unable to make payment.

Guest       80 days ago     #
Android app login been failing for weeks with a technical error message that quickly disappears before there's time to read it. Website login says account suspended error 100. No contact from them to explain why. Reading the other comments here and finding there appears to have been a major security incident in 2018, it looks like this company's website and payment technology doesn't deserve to be trusted.

Wens       81 days ago     #
I can't top up my bonus card or pay for the order. It says something went wrong and they have problems to access to my account..

Guest       82 days ago     #
Can't pay for shopping,says wrong card details,so I have cancelled order going elsewhere.

Guest       83 days ago     #
Won’t accept payment from card or PayPal

Guest       89 days ago     #
Access denied

Guest       93 days ago     #
Iceland about time you solve all these issues about payments not getting taken past 3 weeks av tried

Keith Hughes       93 days ago     #
access to your website is being denied Reference #18.35421202.1645632218.20944626

guest       93 days ago     #
Keeps saying 'unexpected error when trying to take payment?

TJEllis       94 days ago     #
Payment issue...refused card with no reason why

MRS P Fleming       100 days ago     #
Unable to log into my iceland account

David       103 days ago     #
Why dont you take down your silly Admin post because none of the links work for online payment, people are telling you that none of them work but you don;t change it or say what you're doing about the matter instead.

Julie       103 days ago     #
How long are Iceland going to ignore their customers complaints? I am done trying with them now; another lost customer Iceland.

Paula       103 days ago     #
Could Iceland please solve the online issue of not allowing 3 of my perfectly good cards! it's been over two months now

Tina       103 days ago     #
I cant pay for my shopping which means I have to go out and get on a bus and around a busy store wth COVID. Looking back at all theses complaints that go back over months and seeing that Iceland still has not resolved the issue is disgraceful. Shame on you Iceland, your customer care is disgusting

l       103 days ago     #
Just been told that my payment wont go through because of my verification provider! I've checked my bank 3 times and still they say there is no problem and that it's an issue with Icelands system. Iceland keep telling me that I was wrong and to check my bank again, no help whatsoever! I don't have time for their ridiculous pingpong. I've just found out that friends and family have had exactly the same issues and have been simply dismissed in the same way. Iceland has been deteriorating rapidly in quality and service over the last few years, half the items you want are never n stock or they replace it with utter garbage, the people who pack the bags squash and break things or put fruit in with washing powder etc...and I've had to throw out their fruit and veg because it's been so rotten, whole bunches of bananas gone completely soft and fruit flies in other fruit , so I stopped buying fruit n veg there and just got my frozen and cupboard stuff and even then I usually spend over £400 a month and have been a customer for over 20 years... I accept that there are sometimes issues but to be in complete denial and tell all these customers (421 at last count) that THEY are in the wrong is unforgivable. They've now lost me and 4 members of my family and friends for good because youjust can't trust a company that simply doesn't care about its customers. They must be losing so much money over this, stupidity at it's worse.

Li       103 days ago     #
Tried every link that admin listed below amd it still won't take my payment! Time to go to Aldi, at least they have everything in stock that they advertise

Locket       103 days ago     #
Way too many things I want are out of stocj and I can't check out at the end

Gemma       104 days ago     #
Trouble checking out on payments page

v smith       105 days ago     #
None of your links make any difference

Guest       105 days ago     #
keep getting access denied,been like it for quite a while only ever had 1 shop from you.

Susan Gornell       106 days ago     #
Bonus card prices aren’t working online orders.. check your bill .. I’ve just been overcharged £16.00 still waiting for a call back or email

Alan R       109 days ago     #
Login not working with Edge after recent edge update....

Guest       109 days ago     #
my payment Orders checkout

Guest       109 days ago     #
Won’t accept payment

Lynn Brenard       110 days ago     #
Still not able to sign in, been like this for two days now, very annoying

Lynn Brenard       111 days ago     #
Can't log in to shop

Guest       113 days ago     #
It won't let me pay via PayPal, keeps coming out of it, then I end up on payment page tried lots

Paul       114 days ago     #
Login, can't pay

Tristan       114 days ago     #
Cannot login

Mad Max       114 days ago     #
Payment not authorised. Sufficient funds in my account.

Jennie       114 days ago     #
Payment not authorised although details are correct

Guest       114 days ago     #
Payments not being authorised even though card details are correct

Geoff       116 days ago     #
can't log into account

Guest       116 days ago     #
Can't checkout shopping

P.       116 days ago     #
Won't allow me to log in - on an account I've used for years.

Lauren       120 days ago     #
Keeps saying 'unexpected error when trying to take payment?

william matthews       120 days ago     #
i cant sign in to icelands

Guest       121 days ago     #
site very very very slow

Natalie.       122 days ago     #
Can't log in, says account suspended, contacted Iceland and that say its due to suspicious activity so therefore they can't discuss it or provided a time frame for it to be rectified. So frustrating, especially when I've started topping up my bonus card.

L*St       122 days ago     #
Sort your fucking systems out, how many times do you need to have complaints before it fucking sinks in? ????????????????????????????????????????????????????????????????

Lee       123 days ago     #
Unable to log in (Your account has been suspended (100)?

John       123 days ago     #
keep getting access denied on android

Ann       123 days ago     #
Can't log into app,says there been an error,tried logging in online that says account has been suspended,WHY

Guest       124 days ago     #
Unable to log in (Account suspended) since Tuesday morning.

Lyn       125 days ago     #
Iceland online booking not working system says error when trying to book a slot

Colin       125 days ago     #
Online booking not working can not book delivery slot keeps coming up with error try again later

Faye       125 days ago     #
Tried everything even the links below and still won't let me checkout

Faye       125 days ago     #
Won't let me checkout

Guest       126 days ago     #
Won't let you check outs says there is a problem with your shopping basket

Guest       126 days ago     #
Cant check out

Guest       126 days ago     #
won`t let me checkout. saying one or more items unavailable and can not check out until sorted, but

Lisa Carter       127 days ago     #
Problems paying for order

Guest       128 days ago     #
Account still suspended.

Mishin       128 days ago     #
Keeps saying account baned 100 they don't know when it will be fixed

Guest       129 days ago     #
Keeps telling me my card details are wrong, when they are not

Guest       130 days ago     #
Account suspended and no one knows how and when it will be fixed

Guest       130 days ago     #
Trying to make payment. System refers me to Bank and codes but wrong contact number for me. Changed personal details but still same problem
Need shopping so will shop elsewhere today.

Guest       132 days ago     #
Order not showing but oaypal have taken money

Guest       137 days ago     #
Not able to complete order but you still take the payment ????

v west       140 days ago     #
Cant pay

karren       141 days ago     #
Clicked on one of the links below & worked as been having issues paying but doing that has just worked......

Michelle       141 days ago     #
Tried for over an hour to pay for order ,will not accept my bank cards, now missed my delivery slot,tried to do live chat ,but (surprise)! No one available to chat!

Brian       141 days ago     #
them links below dont work

JUNE JARMAN       141 days ago     #
Won't let me pay for order!!

Guest       141 days ago     #
payment not being accepted

Wayne       141 days ago     #
I've been trying to pay for my order for the last two hours on the app and the website are your servers down

selina       141 days ago     #
can't pay by paypal

Guest       144 days ago     #
Checking out

Andrea       158 days ago     #
Access Denied
You don't have permission to access "" on this server.
Reference #18.2f4c7568.1640075429.72cb91ca
i have tried all the links suggested and all options suggested- wanted to see how to cook the turkey I bought rom Iceland and brought to Romania. Has Iceland blocked any access from outside UK? Wanted to shop online before I return too!

Mr Derick Colling Innes.       158 days ago     #
Iceland will NOT accept any of my cards. This is really very unprofessional and amateurish in which way they are going on, just blaming my bank which is NOT the case.

Mr Derick C. Innes       159 days ago     #
Will not let me use my card saying details are wrong. I checked 8 times all details correct.

MC       159 days ago     # definitely not working

Tracy piper       162 days ago     #
Won't let me use my card tried 8 times

Kathryn Mcafee       162 days ago     #
Keeps saying access denied

Guest       171 days ago     #
Pop up to get phone code to verify payment has my wrong phone number on it. Have cancelled orders I

Guest       171 days ago     #
Payment . Approve on bank app. Not able to on the iceland website. Tried 4 times !

Mrs heaney       174 days ago     #
I have a problem making a payment online approved by my bank but not letting me order

Maureen       179 days ago     #
I can not log in to Iceland for a week now or link from email messages? Is the web down?

Amy       181 days ago     #
It won't let me log in.

Kitty       181 days ago     #
Been getting an oops message for the last few days when trying to order something

Doris       183 days ago     #
This has been like this a whole 3 weeks plus now it would serve them right if they lost all their customers.

Gary       185 days ago     #
Website and app dont seem to be working today and links on emails dont work. 23/11/21

Guest       186 days ago     #
Not appctem my card

Guest       187 days ago     #
processing the order

J       190 days ago     #
I cant get a slot at Iceland. What is wrong with the website?

Maz       190 days ago     #
No booking slots available - same everyday for at least the last week

Kay       191 days ago     #
Still down in Hinckley Leics. Come on guys I'm bedbound and severely disabled, but there is others like me struggling with this today please get off your arsed and get it repaired.

Joe       192 days ago     #
Bloody nightmare

Guest       199 days ago     #
Not accepting any card payment just now

Guest       200 days ago     #

Neil Cox       203 days ago     #
I am unable to register for bonus card app. I follow every step then press register and then computer says NO! So frustrating.

A mcdaid       203 days ago     #
Having problems making payment for my online shopping tried numerous times without much luck ,my time has expired 4 times already please advise or will have to order from another company sorry I'm housebound and get out to dhop

geust       203 days ago     #
no slot to pick

mugs       205 days ago     #
cant complete order, won't checkout

Yzanne Good       212 days ago     #
I'm waiting for password reset info so I can sign in to Bonus Card app, absolutely useless customer care!

Jan Auget       214 days ago     #
Website won't complete my payment and wouldn't accept a code I had received for missing items on last order. Really angry as I needed the order for tomorrow.

Guest       215 days ago     #

Guest       217 days ago     #
wont except card payment white blank box

Guest       219 days ago     #

J. Probert       220 days ago     #
Tried four times to pay for my shopping this afternoon for delivery tomorrow, but Error message kept coming up: "There was an error processing your request." So I had to give up, what a waste of time. And no shopping ... so annoying.

Jacqueline Alligan       222 days ago     #
Can't access my account to place

Claire Burgin       224 days ago     #
It won’t let me edit my order

Guest       225 days ago     #
Payments not going through getting annoyed now

Dardandec       226 days ago     #
Bonus card not letting me in, website not responding.
Been the same for more than 2 hrs now.

Margaret       228 days ago     #
I can't log in to my account it keeps closing down

Vera Mack       228 days ago     #
I can't pay for my order it keeps saying N/A for balance. Tried a different device on a different network but it's still the same. It won't let me pay

Mark       228 days ago     #
Can’t complete a shop, most items selected come up with a ‘500’ error.

Debbie       228 days ago     #
I can't login into my account!!????

Kim       230 days ago     #
Unable to log into the account. Able to shop and book a delivery slot but not log in and confirm shopping or pay.

Morgan       231 days ago     #
Payment not working just goes blank

Suzanne       232 days ago     #
No pictures for items and when you click on them can’t order

Guest       232 days ago     #
Payment system down message showing on app to use PayPal or try later

katrina       232 days ago     #
circle of doom for ages

O Thomas       232 days ago     #
Payment just keep processing but not going through

Thomas       232 days ago     #
Payment not working, not recognizing cards.

Lindsey       232 days ago     #
payment Process Not Working

Cory       232 days ago     #
Payment processing

Ed       232 days ago     #
Payment not working

cherie       232 days ago     #
payment not working, just keeps processing

Fiona       232 days ago     #
Payment notxworking. Not recognising my card

Guest       232 days ago     #
Not processing payment

Rae       232 days ago     #
Payment not working

Guest       232 days ago     #
Payment not working

Rose       232 days ago     #
Payment not working

J R       232 days ago     #

Wendy       234 days ago     #
Payment not working

Ian       235 days ago     #
Online payment system not working

Laurie       236 days ago     #
Usual cookie issues but I am unable to clear them.

Guest       237 days ago     #
payment system

Guest       237 days ago     #
online payment

Gail       237 days ago     #
Won't accept payment online

David Morris       238 days ago     #
Unable to get on either of my labtops

Guest       238 days ago     #
Payment not working

Josie Taylor       239 days ago     #
Verification code not being sent to phone or email ? Have been trying to complete a shop for 3 days. Issue is Iceland's !

Guest       239 days ago     #
Not receiving One time verification code

Pj       240 days ago     #
Payment not working

Guest       241 days ago     #
Paypal payment

jane burbery       242 days ago     #
mine just says access denied

Guest       245 days ago     #
Issues with accepting payment

Guest       247 days ago     #

Guest       248 days ago     #
Captcha keeps coming up and not being accepted

Jimm       249 days ago     #
The website worked ok for the choosing items part, but would not allow any payment details to be entered, I have tried three different computers and two phones, on one phone we got a message " you do not have permission to access this site" I suspect that Iceland are making the same mistake that all of the recently closed down shops made, and that is to value your data more than your custom, and so clog up their sites trying to steal your privacy

Simon       249 days ago     #
None of the links below are working all have the same error message. The desired resource was not found. Reference: 0.ae997a5c.1632160586.1bd6ea63 /

Guest       250 days ago     #

Guest       252 days ago     #
Payment not going through

Bill       252 days ago     #
Tried all the linksbelow the admin post and they are all the same site will not load or work

Bill       252 days ago     #
Will this problem with your website be sorted very shortly this is going to cost you a lot of money thanks

D       252 days ago     #
Website won't load keeps buffering

K Harper       252 days ago     #
Website won’t load at all

laura       252 days ago     #
your site is not up loading or very slow and buffering

Michael       252 days ago     #
site is very slow to load up (if at all) and when trying to checkout it keeps failing to load next screens :-(

dean       252 days ago     #
site not working

stephen       253 days ago     #
I have tried to get to pay Iceland on my bank card, with no money trouble's with it or date's. and the authorization part will not work why?... can anyone tell me why this not working!.

Guest       253 days ago     #
my iceland card payment authorization does not work. no bank issuse

Meg       254 days ago     #
can't amend my order.

Guest       255 days ago     #
Will not accept payment on website or app,all details are correct and money in account. Have used iceland online for three months and no trouble. Its stops and will not load processing payment. It comes up blank screen on website and bad request on phone. I now have 74 items in my basket just sitting there. Please fix as extremely annoying as i use iceland to buy food for my mother also.You guys are losing so much money and customers.

Guest       256 days ago     #
Not accepting payment. Why?

Guest       256 days ago     #
Sentvmy payment but not gone through in a panic

Maz       256 days ago     #
Can't select address for delivery

Guest       259 days ago     #
Payment acceptance

Guest       260 days ago     #
Payment isn't going through. Have tried several times. No problem with bank account.

bobo       260 days ago     #
refused my bank card 3 times today.

Jamie       260 days ago     #
My tablet keeps saying "Desired resource not found" with every attempt to get onto the iceland website

Brenda       261 days ago     #
access denied WHY? I usually use Iceland at least monthly with no problem

Mrs Patricia mccomas       261 days ago     #
Acsess denied yet again whats wrong with iceland online shopping very frustrating

Shirley Milsom       261 days ago     #
Unable to make payment for groceries. Click on payment and nothing happens

Sandra       262 days ago     #
I try to get online shopping but i got error i can't order

Guest       263 days ago     #
Back working OK today. TUESDAY 11.OO AM

Guest       263 days ago     #
Back working OK today

Christopher       264 days ago     #
Turned off VPN now I can access their website.

Guest       265 days ago     #
Tried again yesterday and today.
Still won't take payment.Waste of time

Guest       266 days ago     #
Website is crap,card been declined numerous times although details are correct and money is in account.

Guest       266 days ago     #
Bank card keeps getting declined although details are correct and money is in my account

Guest       266 days ago     #
Card payment on website

Guest       266 days ago     #
not taking payment

Guest       271 days ago     #
not able to pay for shopping

Guest       274 days ago     #
I was blocked and now can't get back in

Chris       276 days ago     #
Won't accept payments

Guest       276 days ago     #
Not able to pay

Allan Phillips       277 days ago     #
The desired resource was not found. Reference: 0.4f421202.1629728677.318236a4 / for the last 1 hour multiple attempts, with and without vpn, different Internet providers ?

Guest       279 days ago     #
Payment will not go through at checkout. Made 4 attempts using cards known to have enough funds. Giving up now :-(

Guest       280 days ago     #
Payment process.Absolutely no reason!Such a waste of time.Took ages to do my first order online,then

BJ Weymouth       281 days ago     #
I had the problem of 'Not being able to find the resource *********' But, when i logged the VPN from GB to the US i could log in to I then ran the diagnostic tool of Nord VPN, signed in again, now am able to lod in to Iceland from UK settings. Hope this helps others as it is an annoying fault with VPNs when they take it unto themselves to stop some sites from running.

Mark       281 days ago     #
When I try to login I said can’t find the recourses

Whalley       282 days ago     #
Had the payment declined message for a few days although card are fine. Called Iceland, they looked into it and agreed it was their end at fault. Said to try again in a few minutes and hey presto!! Order went through.

Whalley       283 days ago     #
Payment keeps declining, bank says no transaction received

Tony       283 days ago     #
The desired resource was not found. Reference: 0.ae997a5c.1629206302.276c458e /
Been getting this for days !!!

Liz       283 days ago     #
Been trying for over 3 weeks to place various orders to be alerted at the end in red that my order can not be placed due to price differences, iamend the order still the same. Sort it out iceland you've lost 6 deliveries so far from my household       283 days ago     #
Why can't I log in again denied access again very frustrating

George H Scott       284 days ago     #
Fixed this by switching off VPN

George Hepburne Scott       284 days ago     #
I can’t access and keep getting this message
The desired resource was not found. Reference: 0.4f421202.1628925646.4c40337d /

Tony       284 days ago     #
No it's not people's banks that's the problem as if you use the same card instore it's fine

George Hepburne Scott       284 days ago     #
Website not working

Guest       285 days ago     #
Won't process payments from card

Tony       286 days ago     #
Declined card payment on 2 cards...then blame it is

James macready       287 days ago     #
When I try to access the Iceland website on my windows 10 PC the following message appears-
The desired resource was not found. Reference: 0.4f421202.1628925646.4c40337d /

Malice       287 days ago     #
Tried to pay for shopping and it declined. Website down?

Guest       288 days ago     #
Tried again to make payment,no luck.Are Iceland aware of this problem.They must be losing thousands in sales.

Guest       289 days ago     #
3 days trying to make payment.Giving up.A total waste of my time.

Sheena spittal       290 days ago     #
It does not take my password river city 13 I use it all the time

person       290 days ago     #
Site doesn't open at all for me, with non of those admin links

Guest       290 days ago     #
Been trying to make payment for the last hour.will not except any of my cards

Barbara Evans       290 days ago     #
The site is a disgrace , runs sooooo slow it takes me 1 full hour to do my order.
This issue definitely needs to be addressed., because you are definitely going to loose my custom.

Rachel       291 days ago     #
Payment system down. None of my cards work.... again!       292 days ago     #
Cannot Acsess iceland shopping again today

Guest       293 days ago     #
Won't accept any form of payment.

Victoria Shaw       293 days ago     #
Won’t let my card payment go through says card declined when there’s funds there and nothing wrong with my card

Guest       294 days ago     #

Helen       294 days ago     #
So bloody annoying, tried all different cards no joy contacted food warehouse in port glasgow as their part of iceland to be told i cant help you you need to phone customer service i said can you give me the number no i dont have it just google it looks like asda for me also !

Steve B       295 days ago     #
Failed payment on all my cards. Looks like this has been going on for over a week so £100 is going to Asda instead.

Jackie       295 days ago     #
Can’t access from my server - denied .

Guest       295 days ago     #
Payment point on website

Teresa       295 days ago     #
The desired resource was not found. Reference: 0.1ea71002.1628180803.38998ce3 / get this every time I try to go to website

Guest       295 days ago     #
First time using Iceland online couldn't make payments any of my cards. Highlights in Red my problem? After reading comments found out not the only one. Shopped elsewhere!

Rolans       296 days ago     #
Can’t access Iceland website to order some food.

Tess       296 days ago     #
Outrage/app and website extremely unreliable

Chris       296 days ago     #
Payments still not working!!! Shopping at Lidls from now on we are done with Iceland

John D       297 days ago     #
App and website not processing payments, to much frustration and time wasted this is not the 1st or 2nd time, and the problems are becoming more frequent, i now identify the Iceland brand as frustration and annoying, my family and I are shopping elsewhere for the rest of our lives going forward. Huge loss to you.

Guest       297 days ago     #
This is ridiculous still no card payments

Guest       297 days ago     #
Card payments still down after hours

Ashley adoor       297 days ago     #
Second time I can't use icelandapp to order food shopping won't allow any of my cards

Victoria       297 days ago     #
Card payments not being accepted. So annoying this is the second time in less than a month that there is an issue ordering on Iceland. Seriously considering taking my business elsewhere

Guest       297 days ago     #
Card payment not being accepted

Helen B       299 days ago     #
Alecia Adams same here I have tried all my cards. Did you give up?

Alecia Adams       299 days ago     #
Site is sluggish but the main problem is the payment. Says there's a problem with my card and I've used different ones (credit and debit) and still no joy. I know there is no problem with my cards or accounts.

S smith       299 days ago     #
I have tried all the links below and still cannot get up a website

Guest       300 days ago     #
Payment it's saying their is a problem with my card ,but called the bank and everything is fine

Shaggy       300 days ago     #
I cant check out no matter what card I use the details are always wrong apparently I've tried three different cards over the last week

mr. william burns       300 days ago     #
hard to sign in, very slow response to pages. keeps jumping back& forward to pages. this has been happening for the last 3/4 weeks. it not the fault of my laptop as other sites are working perfectly. please sort out asap, if not i will have to resort to using another supplier.

Guest       302 days ago     #
Still no access to website just says “nothing here”

andy g       303 days ago     #
Cant make any payments online

Deborah       303 days ago     #
I can't even get the option to pay by PayPal. Useless.

Norma williamson       303 days ago     #
I have had problems paying with my credit card, timed out 5 times but now paying through paypal using my credit card , the payment has sailed through.. No problem

Sharron       303 days ago     #
Times out at payment

ursula       303 days ago     #
managed to pay via PayPal after 6 failed attempts to pay with debit card, Hope that helps:)

Guest       303 days ago     #
Booked delivery time and date but times out on payment showing secure acceptance cybersource etc

Liz       303 days ago     #
Error code and payment not working. Tried 3 times

Paul       303 days ago     #
Payment not working. Site seems ok until you want to pay. maybe Iceland no longer want paying and we can expect a free shop? ;)

Guest       303 days ago     #
payment isn't working - the message i get is that "YOU iceland" The most likely cause is that someth

Tina       303 days ago     #
Can’t pay online can someone explain what’s going on

Maria       303 days ago     #
Can't pay online. Error code. Looks like I'm shopping else where

Guest       303 days ago     #
problem with payment

Guest       303 days ago     #
Showing secure host error when paying online

Ridiculous       304 days ago     #
Can't access the website for 3 days now... What's going on

Em       304 days ago     #
Website - regardless of which URL I use (from the suggestions below), it returns..

"Nothing here..." for all of them.

Been like it all day. Placed regular weekly order elsewhere.

Manslayer       304 days ago     #

P       305 days ago     #
5 days now and iceland still won't take payment. When is this going to be fixed. Its holidays, kids are so demanding! I need deliveries (annoyed)

Guest       306 days ago     #
Authorisation of payment. Card won't accept

Graham       306 days ago     #
Won't take payment:(

H       307 days ago     #
Payment declined

Annon       307 days ago     #
“ There was a problem with your payment...

Guest       308 days ago     #
Trying to place an order and keep getting the message, “ There was a problem with your payment.....

Guest       308 days ago     #
Will not take card payment. Says check funds

Guest       309 days ago     #
Not accepting payments, bank have confirmed the issue is Iceland have not updated their security and

M       309 days ago     # is also down and not working.. haha lots sites are .. something is going on ..

guest       309 days ago     #
| |
| |===( ) //////
|_| ||| | o o|
||| ( c ) ____
||| \= / || \_
|||||| || |
|||||| ...||__/|-"
|||||| __|________|__
||| |______________|
||| || || || ||
||| || || || ||
|__> || || || ||

hit any key to continue

Lynne       309 days ago     #
website down

M       309 days ago     #
I was half way through my shopping when the site went off half hour ago it's still not up again ..

M       309 days ago     #
To the Admin all them links you put out are saying: Hmmm… can't reach this pageCheck if there is a typo in The website is completely down there is no typo it's down

Vicky       309 days ago     #
Halfway through mine too

lisa       309 days ago     #
website is down

M       309 days ago     #
The page is outage it will not even load

Marc       309 days ago     #
Looks like the site is down or overloaded with panic buyers due to press reports of possible food shortages.

Lynne Barber       309 days ago     #
cannot connect to website

Guest       309 days ago     #
The webpage for Iceland won't load at all.

Angel.       309 days ago     #
Not one of the links posted works.

Guest       309 days ago     #
Half way threw my order an whole website gone down

Angel       309 days ago     #
DNS address could not be found. Diagnosing the problem.

Guest       309 days ago     #
This site can’t be reachedCheck if there is a typo in If spelling is correct, try

Katie.icland customer.       309 days ago     #
In middle of my order site went down can't reconnect .

Heather       309 days ago     #
Site not working, need to change my delivery

Alessia       309 days ago     #
This site can’t be reached
Check if there is a typo in

P h Bradley       309 days ago     #
Need to change time of delivery as won’t be anyone home now at time I chose, can’t get on the website

Alan berresford       309 days ago     #
cant load anything, nil connection at all?

Emma       309 days ago     #
None of the links worked for me

Melissa       309 days ago     #
Can't connect to server halfway through my shopping :(

S heritage       309 days ago     #
In the middle of an order and website down will not load at all

Helen       309 days ago     #
None of these working either

greypride       309 days ago     #
address not available - tried all links but none work

Emma       309 days ago     #
Was in the middle of doing an order and it went down,won’t even load the website now!

Mark       309 days ago     #
Links below dont work and site unavailable

Marj       309 days ago     #
Can’t access web site was doing an order

Mandy hayes       309 days ago     #
Half way through order site went down

Guest       309 days ago     #
Saying cannot connect to server

Webby       309 days ago     #
Cannot load website

Lisa       309 days ago     #
Was in doing an order and it just went down, now cannot access the site.

Ann       309 days ago     #
Site can't be reached

Guest       309 days ago     #
Links Admin provide do not load up, website not found

Eddie       309 days ago     #
Will not load website

Guest       309 days ago     #
Website not loading

jen 68       309 days ago     #
no links working either

Guest       310 days ago     #
Payment declined, tried numerous times and no luck.

Guest       310 days ago     #
Online payment declined

Miss c       310 days ago     #
Can’t make a payment tried two credit cards and a normal card… what a bloody joke. States there are no funds… we have funds

Guest       311 days ago     #
Declined my card payment my card is working elsewhere. Never happened before.

Guest       311 days ago     #
Won’t let payment go through, self isolating so I can’t go shopping!

Guest       311 days ago     #
Online payments can't make payment thru my card there is money in bank and my card works everywhere

Guest       312 days ago     #
Won't let me pay for edited order. Took original payment but will not accept same card! Tried a diff

Guest       312 days ago     #
Access denied error when navigate to site       313 days ago     #
Denied Access for my shopping again really frustrating when you can't get out

Guest       314 days ago     #

Guest       315 days ago     #
denied access to icealnd shopping

Dave       315 days ago     #
Access denied by server called them and told them the problem still no joy

Guest       316 days ago     #
will not accept card payment

Dardandec       317 days ago     #
All I get from app and website is access denied

Guest       318 days ago     #
I cant pay for my online shopping it says N/A in basket when I have shopping in there

Roberta       318 days ago     #
Won't let me pay for edited order, took original payment, but will not accept same card, will not be using again! Useless!!!!

Guest       318 days ago     #
Payment on editing order

Guest       321 days ago     #
Cannot make payment tried 6 times over 3 days

Sarah       321 days ago     #
Why can’t I pay for shopping? It’s stressing my a*se off!!

Mrs Hewitt       321 days ago     #
Is payment site down can not pay for order

Guest       322 days ago     #
Been trying to pay for shopping all day. Won't accept mine or my husbands cards. Is there a problem with payment site.Self isolating so no chance of going to store. Thanks

Guest       323 days ago     #
Won’t let me pay for my shopping

Guest       323 days ago     #
Cant pay for online delivery

RonnieW       323 days ago     #
I cannot pay for my edited order. Everything is fine until I go to pay and it doesn't accept the same card I paid with earlier. I was only adding on 2 small items that came to less than 2 pound.

Guest       324 days ago     #
The payment part

Vicky       327 days ago     #
Iceland says takes payment on day of delivery, I get paid tomorrow so tried to book delivery for tomorrow but its declining my card       328 days ago     #
Unable to login again for my shopping denying Access yet again have checked my phone why is this please and why.thankyou.

Guest       329 days ago     #
Payment checkout

linda Wendy markwell       329 days ago     #
and the links you have put on here are not working

linda Wendy markwell       329 days ago     #
i can not get on to the online delivery keeps saying access denied why is this happening

Guest       330 days ago     #
Wont accept either me or my boyfriends cards ive tried multiple times just keeps saying problem with

guest       331 days ago     #
card been charged but order didn't go through? scam. getting to the bottom of it ASAP

Guest       333 days ago     #
Will not take any card payments

Guest       333 days ago     #
Won't take payment

Guest       334 days ago     #
Keeps saying there is something wrong with my card

Hannah stocks       336 days ago     #
Won’t let me pay for shopping last night

Peter budd       336 days ago     #
Can't make a payment to Iceland is app down

Guest       337 days ago     #
Wont let me pay

AMANDA       337 days ago     #
Wont bring up delivery dates

Guest       337 days ago     #
Can't give payment

Guest       338 days ago     #
not processing payments, tried multiple cards.

A Dolan       341 days ago     #
I received an email with a voucher for £8 off when you spend £40. To spend today
Went to use the app today but is says my email isn’t recognised ???? even though they sent me the voucher. Took it to store and they honoured the voucher and said they had not received any online orders over night. Which is unheard of apparently.
Definitely a problem somewhere

Sue       343 days ago     #
Iceland won’t let me sign in

Kat       343 days ago     #
Tried those

Kat       343 days ago     #
Won’t take payment anyone know when he sorted?

linda       344 days ago     #
Cant pay with paypal. Cant get through to head office. all they say is U are in a long queue. terrible customer service

LOL       344 days ago     #
Website is still not working.

Guest1       346 days ago     #
Payment not working

Ian Sandeman       348 days ago     #
Payment not working

Andy       348 days ago     #
Access denied message for all the URL's quoted by Admin

Guest       350 days ago     #
Payments, tried many different methods all declined but money is there

Emma       354 days ago     #
I'm trying to login but I only get an access denied comment

Laura       360 days ago     #
I can't login at all I've changed my password 3 times and it still keeps saying there is something wrong

Hayley Sinclair       360 days ago     #
Try to pay by my bank card . wouldn't let me saying there is a something wrong with my details or was insufficient funds,which there wasn't. Managed then to pay via PayPal . Please can you let me know that nothing will go out my bank account from trying to order via bank account.

Mrs Angry       361 days ago     #
Can't process order even though I have enough money in the bank to pay!!

Ryan       362 days ago     #
Can't make a payment same as other people with same message

N       364 days ago     #
There was a problem with your payment which means your order has NOT been completed. Please check your card details and ensure you have the full funds available in your account...driving me crazy

Nicola       364 days ago     #
Trying from last night to pay for my stuff it will not take payment

Guest       364 days ago     #
Says they don’t deliver to my area yet I order every month

Guest       364 days ago     #
Won't take payment

MANDY       365 days ago     #

Karen       365 days ago     #
Everything you search for it can't find even chicken pizza chocolate

Jb       368 days ago     #
Website issues won’t log in.

Guest       368 days ago     #
Worn take payment

Sally       371 days ago     #
For the past week every time I go to checkout it tells me that an item is either wrongly priced or unavailable. Does not tell me what it is? Tried removing items but still there! Really frustrating.

T       374 days ago     #
Unable to amend order

Lisa pavitt       377 days ago     #
Not taking payment

Guest       379 days ago     #
Payment issue

Alan Mitcham       380 days ago     #
Not processing payments

Guest       381 days ago     #
Post Code delivery check

J Rose       381 days ago     #
Saying they do not deliver to my address, never had any issues before with a delivery.

Sambam       381 days ago     #
Seems like I'm having the same problem as everyone else , says they dont deliver to my postcode , hopefully this is resolved soon , I need my mini fish fillets ????????

Guest       381 days ago     #
Delivery saying they don't deliver to my address when they have lots of times

Caren       381 days ago     #
Your links pinned from Admin give the same problem's don't deliver etc...

Sj       381 days ago     #
Cant deliver to my area apparently, I order monthly! what an earth is going on? I wanted to place an order b4 midnight to get next day delivery. Not going to happen now is it!

Chukwu Jatta       381 days ago     #
keep saying do not deliver to my area, been delivering for years, whats up???

Caren wells       381 days ago     #
Not able to book delivery slot or look on site. Keeps saying they don't deliver to my address check and change my postcode? Not even able to browse the site?

Kenneth Baker       381 days ago     #
You links are not working either

mr walker       381 days ago     #
keep saying do not deliver to my area, been delivering for the last 15 plus years, whats up???

Kenneth Baker       381 days ago     #
Keeps saying they can't deliver to my area iv been with them years

Sharon       381 days ago     #
Keeps saying they can't deliver to my area iv been with them years

Guest       381 days ago     #
home delivery not working

Guest       381 days ago     #
will not accept home deliveries

guest       381 days ago     #
Keeps telling me they dont deliver to my area, and I have had an account for over a year.

Guest       388 days ago     #
Is the site back up now?

Guest       388 days ago     #
Can't place order

Guest       388 days ago     #
Anybody having problems trying to update an order

Guest       392 days ago     #
Won't accept card details

Guest       394 days ago     #
wont accept my visa debit- funds in account

Daniel       394 days ago     #
Ok so, this is now easy to sort, I have just done it and my order went through fine, 1. Go to checkout securely, 2 select the PayPal option, pay with your visa/MasterCard through PayPal and it will place your order.

Guest1       394 days ago     #
can not process my order. Error IF10002 keeps appearing. soooooo annoying..........!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Daniel       394 days ago     # not working offers error code IF10002

Margaret murphy       395 days ago     #
Can not pay for my groceries I have order them on line but can not pay for them has page will not pop up

Joanne Emsley       395 days ago     #
Tried the links they don’t resolve it - first time this has happened to me

Joanne Emsley       395 days ago     #
Checkout page is locked and won’t load

S wells       395 days ago     #
Been trying to check out and pay since yesterday and still not working

Maria       395 days ago     #
Can't check out been trying since yesterday

Guest       395 days ago     #
Can't check out. Been trying since last night. Payment page won't load

Guest       395 days ago     #
Can’t checkout... I have booked delivery completed shopping but can’t pay for my order ????

Guest       395 days ago     #
Pay for shopping is not loading

Guest       395 days ago     #
Been trying half the day to pay for my shopping and the page is freezing and will not let me checkout.At least notify your customers if there is a problem.

Laura       395 days ago     #
Been trying all day to checkout page won’t load on payment stage

Guest       395 days ago     #
Can’t checkout

Eileen       395 days ago     #
Cannot get to payment page to pay for my order so I’ve lost my slot. I’ve been trying since 6pm and it’s now 8.45 pm. I give up.

Guest       395 days ago     #
Can’t pay for my shopping online

Guest       395 days ago     #
Won’t let me check out ...

Guest       395 days ago     #
Can't checkout order

Guest       395 days ago     #
trying to pay for my shopping saying not right person and not taking payment its stupid they wont ha

David       395 days ago     #
The Iceland website is a joke, it’s always got problems, you’d think that they would be on top of it. I guess like their food they got it cheap.

Doug       395 days ago     #
can't pay for order.

Guest       395 days ago     #
Cannot get payment section up keeps it flashes up and disappears trying to pay for delivery on Monda

S wells       395 days ago     #
Payment page

Guest       396 days ago     #
Payment page

Guest       396 days ago     #
Will not load the payment screen at checkout.

Guest       399 days ago     #
Cant pay for my order

Guest       400 days ago     #
Cannot log in on the web site. I am self isolating and find this absolutely amazing. Extremely disappointed with Iceland at the moment and STILL getting the odd text now and again after specifically requesting that I was not sent any more :)

Guest       402 days ago     #
payment section

Peter       403 days ago     #
I can't get to the Iceland website, useless.

Donna       408 days ago     #
Been trying all day to get a delivery constantly telling me payment has failed check funds in account or use PayPal

Stupid site       411 days ago     #
Did my entire order and got down to the button to add payment details and now it's continual errors, saying the link is not you not want my money??

Guest       414 days ago     #
Awful user experience - trying to edit order with 1 hour to go til deadline. Keeps saying card failed, check funds, don’t try again or authority again (message doesn’t even make sense it’s not authorized at all so how can it authorize again) and try PayPal - even though no PayPal option in drop down box plus I don’t have a PayPal account. Now I’m stuck with products I no longer need and can’t add some last minute essentials. Iceland need to get these basics right, they’re also missing out on extra revenue.

Trev       417 days ago     #
Is the server down it not expecting my PayPal payment

Carole       418 days ago     #
I can’t change my order.

Guest       418 days ago     #
I can’t change my order

Guest       423 days ago     #
Payment keep failing even though. Card details are correct Funds. Are available keeps telling me to use paypal errors code if10002

Turan       434 days ago     #
Iv done a whole £75 pound order with £150 on my bonus card so there's more then enough, I booked the delivery day but when it came to the payment it said there's an issue due to insufficient funds but its took the money off my bonus card and my order hasn't been placed so I'm now down £75 pound and no food/drinks

Guest       434 days ago     #
Payment came out my bonus card but my order hasn't been placed I'm now down 75 pound

Margaret Lugger       434 days ago     #
Unable to edit my order due tomorrow 20/3/21

Debby       455 days ago     #
Payment keeps sailing. Saying invalid funds.
Tried twice this week with same outcome.
In a Pandemic this is disgraceful for those who are self isolating or are housebound. Will be going elsewhere

Tracey       456 days ago     #
Is payment section down

Guest       463 days ago     #
Booking a delivery

Guest       467 days ago     #
The link to amend/cancel my order for tomorrow is not working on the website, this just goes in a lo

Guest       468 days ago     #
I keep getting your basket cannot be completed as you have invalid costs or product is not available in the requested quantity. I have deleted everything and did items one by one and same error message comes up on every product. Called customer service yesterday but it’s still happening today

Guest       468 days ago     #
Payment keeps failing

David Baker       470 days ago     #
Cannot make alterations to my order although the website says I can. The green clock is ticking but I can’t even cancel the order. I’ve emailed Iceland.

Guest       470 days ago     #
still wont let me place order as warning keeps coming up

D Townsend       480 days ago     #
Never had so many problems as with Iceland website.spent all weekend trying online shop, would not accept my previously used password tried changing password so many times then it locked me out

Carole Latham       509 days ago     #
Not working for me do all order then it freezes at payment

Davies       513 days ago     #
Unable to add to order.order wont load