Is Iceland.co.uk up or down today?

Admin    •    comment pinned    #
Possibly, redirect from different versions is configured incorrectly on iceland.co.uk. In this case, use the links below:

http://iceland.co.uk    https://iceland.co.uk    http://www.iceland.co.uk    https://www.iceland.co.uk

Guest    •    10 hours ago     #
Log-in

Guest    •    12 hours ago     #
App

Guest    •    1 day ago     #
Website

Bo    •    6 days ago     #
I have paid for my delivery and had to stop it as the delivery never turned up tried to cancell the delivery with customer service could do that due to web site been down so had to phone store to tell them not to deliver as they had power problems and a water leek. Tried phoning customer service but web still down...so cannot get my money back as you can only do this with customer service. Really !!

Guest    •    6 days ago     #
General Outage

Guest    •    7 days ago     #
Unable to complete card payment. I've tried numerous cards

John    •    8 days ago     #
I live abroad, have been doing my mums shopping every month for ages using Iceland's, recently, their website always says access denied......no other explanation

Garry    •    9 days ago     #
Web page is only half way and and the drop down page is the other half

Guest    •    11 days ago     #
My app isn't working

JS    •    12 days ago     #
None of the links work,plus I'm using the app too without success

Joyce Steed    •    12 days ago     #
Trying to order online. Having issues with the deals example 3 for £10 is only allowing to add 2 the saying order complete?

Marie    •    14 days ago     #
No grocery delivery on sat17 helpline not answering now Sunday still not answering have an order acknowledged and payed for and no food not happy

Guest    •    14 days ago     #
No delivery customer helpline not answering

Margaret Wroe    •    14 days ago     #
Cannot log in to Iceland food website says access denied

Christine    •    17 days ago     #
When on screen I can't see anything because it's half and half. Can't see shopping or even times of booking

Janet    •    18 days ago     #
Won't keep me signed in when I go to book delivery

W.Rodgers.    •    19 days ago     #
Try booking my order. I constantly get
Error.

Guest    •    19 days ago     #
payment

Guest    •    19 days ago     #
Card payment won't go through. Tried each card twice and keep getting error message.

Hannah    •    21 days ago     #
Unable to order as site not working.
When will this be resolved

Guest    •    23 days ago     #
Card payment not going through. Not a card issue

Jimmy    •    23 days ago     #
Cant setup debit card, says wrong detais,but is 100% corrcy

Amy    •    24 days ago     #
Can't book delivery slot or log in, been happening for weeks now so forced to shop elsewhere

Avis Lloyd -Dimmack    •    25 days ago     #
Lets me do shop - all payment details correct - always use same card - plenty of cash available - but it tells me it's not accepted !! tried 3 x times now cancelled order

David Beale    •    25 days ago     #
I can login and begin to order then the page drops out cannot order further items. On deals half the page is showing with the other half showing the wording of item but no picture. All I get is a pop up saying 'wait or leave page'. I have done all the normal things to solve with no success.
This problem started on my last order and if there in no improvement I will need to find another supplier or shop from the locale Lidel store.

Freda    •    28 days ago     #
Brings up login screen but then does nothing. No response. Have tried 3 different browsers with same results.

Guest    •    30 days ago     #
Payment processing.

Sandra Mckenna    •    30 days ago     #
Authorised payment, as soon as done this go back to iceland resubmission , done this 4 times , what is going on ??? Use same card continuously , never had issues before , so looks like im shopping elsewhere today !!!!.

Guest    •    30 days ago     #
Not letting me book a delivery slot

Guest    •    30 days ago     #
Constant issues with this website. Error when trying to book a delivery, continuously signing me out

Ann marie marsden    •    32 days ago     #
Same response is no good to me never mind will shop elsewhere

Ann marie marsden    •    32 days ago     #
All links are the same can't see the page's properly never had this before

Ann marie marsden    •    32 days ago     #
App not working properly can't see half the page

Guest    •    34 days ago     #
Unable to book delivery slotm

Guest    •    39 days ago     #
Trying to book a delivery and it says error try again later. Has been like this for at least 24 hour

Saz    •    39 days ago     #
Cannot book a delivery

Louise    •    40 days ago     #
Won't let me book a delivery slot

M    •    41 days ago     #
Cant log in changed password and still nothing....i needed a shop today and am fustrated.

Guest    •    46 days ago     #
Card details and PayPal not accepted

Guest    •    50 days ago     #
Can't book delivery slot

Angela    •    50 days ago     #
Won't let me pay yet again ???? sooooo very frustrating. At least say at the start it's not working would help ????

Julie Doran    •    50 days ago     #
Cannot book a delivery, been like this a few days ago as well

Leslie    •    51 days ago     #
Telling me card details incorrect (they're not) so won't let me pay

Caron    •    54 days ago     #
Iceland not loading only half page won't let me log in

David    •    55 days ago     #
Wont let me login

Julie    •    55 days ago     #
Unable to access my account
Won't accept password or the change of password

Jo    •    55 days ago     #
Can't pay.Saying card details incorrect on all cards used

Angela Burns    •    57 days ago     #
Won't let me pay again!!

susanrobbo1718@gmail.com    •    58 days ago     #
done a shop on line,done a delivery date, but cant pay the bill for some reason bank details all ok

Guest    •    58 days ago     #
Cant book a slot keep saying error

Guest    •    59 days ago     #
Can't sign in!!!

Angela    •    64 days ago     #
Can't make a payment yet again. So frustrating. Always happens

Guest    •    66 days ago     #
won't take payment

Guest    •    66 days ago     #
Can't pay for shopping with my usual payment method or debit card

joe    •    67 days ago     #
why wont Bing allow me access to Iceland Site

Ruth Hamilton    •    71 days ago     #
Have just registered with Iceland to download app but it won't let me sign in. Have gone through the process several times but still the same problem when I try to sign in

Guest    •    72 days ago     #
Can't check out after approval with my bank it goes back to payment page

Geoff Gilligan    •    75 days ago     #
No matter how many times i try i cannot log in to my account

Sam    •    77 days ago     #
Continuously unable to access my account and have tried forgot my password several times and still can’t get in

Guest    •    80 days ago     #
payment was refused as they said it wa not correct so I would like to know what was exactly wrong wi

Joyce    •    87 days ago     #
Cannot seem to complete checkout

Guest    •    93 days ago     #
My payment is not going threw

Guest    •    94 days ago     #
I am trying to pay for my order but I cant

Guest    •    95 days ago     #
Payment not processing

Guest    •    101 days ago     #
Will not accept my new credit card details

Guest    •    102 days ago     #
checkout

Liz Rayne    •    105 days ago     #
Cannot contact Iceland,
no info on the website, cannot log in again, 2 days.
Message 'reenter password' tried still not working, new password, not working.

Guest    •    107 days ago     #
Book delivery

bt    •    108 days ago     #
Can't pay card details are wrong ?, nope my details are fine.

Guest    •    117 days ago     #
Trying to pay for order but not able to process peyment

Guest    •    120 days ago     #
Card constantly declined - saying details are incorrect. Tried 2 cards now, details are definitely c

Peter Seddon    •    123 days ago     #
I cannot log into my bonus card account. I keep getting the message, somethings not right, please check and try again. I have had this problem for a while and have reported it, but never got a concrete reply to rectify. I have tried what I can think of and even tried re setting into a new account and changing my password. Nothing works, same message. Can I still use my bonus card?

guest    •    128 days ago     #
cannot log in

Guest    •    129 days ago     #
cant pay with card keeps saying error

Guest    •    130 days ago     #
Not letting me book delivery it says error and try again later

Martyn Sansom    •    137 days ago     #
I have emailed the Company regarding my basket of shopping as I was towards placing an order when, on my next login, the basket had disappeared. No reply from Iceland and no basket replaced. Somewhat annoyed having been a customer since they were Bejam's

Apollymi    •    140 days ago     #
What is going with the Iceland website!! It is constantly login me out. I'm trying to do an order tomorrow, and everytime i press Book a Slot it logs me out. If I click an item to add to my basket it's logging me out.... What is going on!?!?

Gem    •    143 days ago     #
Constantly having to sign in again. Error message when trying to book delivery slots. It's infuriating!

Mrs Susan Arthur    •    148 days ago     #
Having a problem checking out with a allpay prepaid card. Can you help please

Guest    •    150 days ago     #
Will not accept my bank card, telling me my details are wrong when i know they are correct.

KJ    •    154 days ago     #
Keep having to log in to my account every few seconds

Kinsey    •    157 days ago     #
Can't check out, keeps telling me my card details are incorrect but they aren't.

Emma    •    158 days ago     #
I can't book a delivery slot is it just me or is something wrong

Simone White    •    159 days ago     #
I have not been able to get through to order on line. Could you tell me if the site is down??

Susan    •    162 days ago     #
Come on iceland get your act together

Regular shopper    •    163 days ago     #
Going round in circles, trying to edit an order. I log in, then click on "Edit my order"; the screen then goes back to log-in, where I log in again, click on "Edit my order", and the screen goes back to log-in.... and so it goes on. Again and again. This is a constant problem with this website and is getting very tiresome. Please fix it, Iceland!

BS    •    165 days ago     #
Access Denied
You don't have permission to access "http://www.iceland.co.uk/" on this server.
Reference #18.e4247e68.1673991067.a89430b9

Jo    •    168 days ago     #
Can't book delivery at all
Saying there's a problem

Kaz    •    168 days ago     #
Website shows ALL delivery slots greyed out and unavailable, and has done for months in my area, yet it updates on a daily basis so something must be working............

B    •    168 days ago     #
Cant pay at check out, coming up error

Denise    •    176 days ago     #
Unable to check out / pay for my shopping !

Jo    •    181 days ago     #
Can't book a slot, saying there is an error.

Regular shopper    •    182 days ago     #
Trying to edit an order but keeps directing me back to log-in screen, again and again - going round in circles! This has happened numerous times before - really poor site!

kev    •    184 days ago     #
iceland website bot working again.

Julieann    •    184 days ago     #
Saying there’s not enough funds in my bank when there is

Guest    •    184 days ago     #
payments

S Sears    •    191 days ago     #
Like others trying to amend my Xmas order and I get a message which either says basket empty or everything unavailable. I need to adjust this order tomorrow as I am disabled and unable to go shopping.

Guest    •    191 days ago     #
CANT AMEND MY ORDER

Gavin Gallimore    •    192 days ago     #
Cannot amend an order nor edit it.
Items not what the recipient now wants, others are needed.
COMPLAINT PROCEDURE PLEASE…

Guest    •    192 days ago     #
None of the links posted work still the same problem. I would cancel but I'm disabled & rely on home delivery, I'm trying not to panic but this is an order for Xmas food HELP please!

A Laker    •    192 days ago     #
I have been trying to amend my Xmas order since last night! Like so many others I'm having the same problem basket empty or all items unavailable. Seriously what's going on Iceland!? I can't believe it's still not working nearly 24 hours later!!

Helen    •    192 days ago     #
I have just tried the links below, still showing an empty basker

Helen    •    192 days ago     #
I have the same problem as previous comments.
My order was placed 16/12/22, trying to add items today for delivery tomorrow. Basket shows nil items, unable to make additions.
I spoke to Customer Services this morning, they advised to keep checking, they are looking in to the fault.
Does not help if we do not receive our goods.
I have noticed however, that the payment is pending on my bank account for the goods ordered already.
Iceland will loose my custom if this is not sorted before the deadline tonight.

John    •    192 days ago     #
Won't let me amend my order,,says all my items are unavailable and basket is empty

Guest    •    192 days ago     #
Links below are still coming up with the same problem. Everything in basket unavailable when you try to edit. Iceland please sort.

Guest    •    193 days ago     #
Not letting me pay for my order, tried over 10 times, telling me I need to make sure I have enough f

Guest    •    193 days ago     #
Can’t edit order, saying everything is unavailable

G Kessell    •    193 days ago     #
Order confirmed, payment successful, but I can't go back and edit it and it says my basket is empty. Same as others.

DAVID ANTHONY KNOWLES    •    193 days ago     #
Same as others cannot make changes to my order for tomorrow says basket empty but email confirmation correct but when I click on basket all items unavailable and will be removed what is wrong

Stu from Wigan    •    193 days ago     #
Can't make changes to my order, says basket is empty, says i've spent 0.00, but all the items i ordered show up when i click on basket, but says product unavailable for everything.

Henry Turnbull    •    194 days ago     #
Connect to apply not working

L    •    195 days ago     #
Unable to
Change mobile number or name

Helen Lancaster    •    195 days ago     #
I'm trying to cancel my order but it isn't showing

Chris    •    195 days ago     #
Can't take payment

Michelle    •    197 days ago     #
Unable to book delivery

Guest    •    197 days ago     #
cant check out

Guest    •    197 days ago     #
Saying card details are incorrect when they're not,wouldn't take payment even though there's enough

Melvin B    •    198 days ago     #
cannot access Iceland foods website unless I turn off my VPN my internet security telling the site is not safe

John S.    •    198 days ago     #
App keeps closing and have to re open time and again, very annoying !

Fay    •    199 days ago     #
Saying card details don’t match

Denise    •    200 days ago     #
Unable to make payment for my shopping

Maz    •    200 days ago     #
Can’t checkout on the Iceland website

Rmcg    •    202 days ago     #
Telling me my password is wrong it's not trying all weekend to reset it still not working sort it out

t    •    202 days ago     #
Will not process payment.

Guest    •    204 days ago     #
Will not process payment. Says card details are incorrect, which they are not.

Dana    •    204 days ago     #
Unable to make payment

Grant    •    204 days ago     #
Tried paying online via website and the app but it forever says processing payment...

Jo    •    204 days ago     #
Been trying for hours, won't take online payment, I see others are having the same issue.... sort it out iceland !!

P Bodrog    •    204 days ago     #
Still no luck with online payment. I will probably cancel my order and they will lose a customer. Being over 80 years old I found the delivery service useful but I getting a bit fed up with online payment failure.

Guest    •    205 days ago     #
Iceland is not confirming order

P Bodrog    •    205 days ago     #
Cannot pay on line.

JUDITH SMITH    •    206 days ago     #
i keep getting error codes
Error
Unfortunately we were unable to process your request
Our systems automatically identified an issue with your browser or connection when you tried to access our website.

Please try refreshing or accessing our website from a different browser or another device. If you have browser extensions enabled, or have recently installed new ones, try temporarily disabling them and then attempting to access our website again.

If this issue persists, please e-mail our customer care team at customer.service@iceland.co.uk and include the error reference below.

Iceland Foods
Error Reference: 0.63847b5c.1670475810.2177f6dd

Client IP: 64.227.36.211

HTTP 403 - Forbidden

Guest    •    206 days ago     #
Error code when booking delivery ; "Sorry, your delivery could not be booked. Please try again later

Guest    •    208 days ago     #
It won’t take my payment

Thompson    •    208 days ago     #
Can not pay

Maxine    •    209 days ago     #
Can't book a delivery slot

Claire    •    211 days ago     #
Won’t let me pay lost my slot been on this all morning ????

Guest    •    211 days ago     #
Doesn't look like anyone is fixing this problem. I have spent hours trying to sort this. Im just goi

Dawn    •    211 days ago     #
Still won't let me check out and pay

Guest    •    211 days ago     #
Still won't let me pay

Guest    •    211 days ago     #
Won't let me checkout and pay

Guest    •    211 days ago     #
Not accepting payment card

Mel Taylor    •    211 days ago     #
Well, we cannot check either just wasted over an hour, both my card and my brother's card will not work, we give up will shop elsewhere

N Bradley    •    212 days ago     #
can't enter a new card on my account,tried 6 times and still doesnt work

Guest    •    216 days ago     #
Cant checkout

Kieran    •    217 days ago     #
Logs me out everytime I try to pay and I end up losing my booked time schedule

Guest    •    218 days ago     #
Can't pay online

Mark Wilkinson    •    218 days ago     #
Hi
Problems logging into app and website

BAZ    •    220 days ago     #
Won't take payment

Susan Simpson    •    220 days ago     #
It will not accept my bank details which are correct although it keeps saying it's no not
As nd now I've got ,2 addresses which are the dame

Lorriey1    •    221 days ago     #
Wont accept payments

Guest    •    221 days ago     #
Can't submit payment

Guest    •    222 days ago     #
Payment is not going through been trying since yesterday and informed customer services who said it

Silver Surfer    •    222 days ago     #
This is ridiculous! Unable to pay for my order.

Dave    •    222 days ago     #
Tried all these links, this does not work, I have tried everything possible and nothing works .

Dave    •    222 days ago     #
Tried all day to pay for my £60 order that I need in the morning. Used my Bonus card to pay yet it continually says 'Processing payment' for last 6 hours!! Tried different browsers and different links and different computer, to no avail

Guest    •    223 days ago     #
Supposed to have my delivery this morning but none of my orders are showing (even past ones) on the website, have no idea whats going on or if my delivery will arrive, going to give it another hour then ring the store. thankfully I've got my confirmation order number in my emails as it went through okay 2 days ago

Les    •    224 days ago     #
Can't make payment, ridiculous, sort it out

Emma    •    224 days ago     #
When I click on my Iceland app I just get a blank screen?

Yvonne    •    224 days ago     #
I log in it then logs out when try to book delivery or add any shopping

Barry    •    226 days ago     #
Won't allow me to book delivery slot

Patricia    •    226 days ago     #
Still can't pay! You must be losing so much to competition. Happens again and again. Sort it.

Patricia    •    226 days ago     #
Unable to make payment. Order placed with Sainsbury's instead

Guest    •    227 days ago     #
I cant pay online with my card

Guest    •    228 days ago     #
payment not working

Matthews    •    229 days ago     #
Not letting me click on button that says I've verified with my bank. Tried several times now

Russ    •    230 days ago     #
Can't book a delivery slot after making an order I've try 5 times on 4 different devices

Miriam    •    237 days ago     #
Can't pay nothing wrong with my card bank said it's ok what's happening

Kelly    •    237 days ago     #
Again trying to do an online shop. Signed me out repeatedly. Also couldn't book a slot so lost several slots. Been a nightmare for several weeks.

Guest    •    239 days ago     #
Payment options

E Wright    •    241 days ago     #
Can't use my usual card to pay for shopping

Guest    •    241 days ago     #
Can't pay for order with my usual card

Guest    •    241 days ago     #
no deliveries available

Mrtom    •    241 days ago     #
Can't sign into app

Guest    •    244 days ago     #
I have changed my password several times. My email address is the same. Still can't log in from 5 days ago

Kelly    •    244 days ago     #
Won't let me book a slot. Keeps saying error. Also it keeps signing me out.

Jill Read    •    245 days ago     #
I am trying to pay for my iceland order,i have checked my bank account there are enough funds in it to pay,but it keeps telling me there was a problem with the payment

Sam    •    245 days ago     #
Took payment but wouldn't accept my order today. Rang customer services yesterday who put the order through but didn't arrive and said I lost my delivery slot. Rang them and they said having issues so to ring back later today.

Zoe Norman    •    246 days ago     #
Been trying to sign in and make an order since last night. Still won't let me sign in this morning

Gina    •    247 days ago     #
Won't let me sign in.

Guest    •    248 days ago     #
Payment in progress has been spinning since 20.35

Guest    •    249 days ago     #
As others will not accept my cards. Said there is problem with my cards :((

Guest    •    249 days ago     #
As others have reported, been trying since last night to pay for an online order and the website does not seem to accept the CV number. Unfortunately, going to have to cancel the order as I need the shopping for tomorrow. Just wanted to make you aware there was a problem.

Guest    •    249 days ago     #
Unable to pay for my order

Yvonne    •    249 days ago     #
Didnt help me. Still cant put in the cv digits

Yvonne    •    249 days ago     #
Tried it through google chrome still couldnt get the cv digits entered

Caroline Ward    •    249 days ago     #
Tried for ages last night to pay for my order. Lost my delivery slot twice. Website was not allowing me to enter CV number for any of my cards. Have also lost the ROAR promotion! I needed some of this stuff today, haven't tried the website today as, even if it did go through, would then have to pay six pounds for same day delivery! I see lots of people have had the same problem!

angry elf    •    249 days ago     #
ok guys use google chrome if you are having problems putting in your card details .
after trying for 2 days and having multiple conversations with iceland who are no help whatsoever. i finally managed it with chrome
. hope this helps some of you

Tim    •    250 days ago     #
Been having the same problem as everyone else with the inability to put the 3 digit code into the card details page. I've been using Microsoft Edge browser. I downloaded Google Chrome browser and signed into Iceland Online and am now able to buy my shopping! Anyone else struggling to pay, try using Google Chrome!

Guest    •    250 days ago     #
Can't pap by my usual debit card

Guest    •    250 days ago     #
Won't let me enter payment details

Stacey    •    250 days ago     #
Can’t place order says card details wrong

B Soldatic    •    250 days ago     #
12 hours been trying to place order CV number input not working, now lost out on promotion ROAR4

Stevo1255    •    250 days ago     #
CVC input issue still not resolved on app or website....

K.Huzzarrd    •    250 days ago     #
Cannot put CV in.losty slot twice

Yvonne    •    250 days ago     #
Still not working

Guest    •    250 days ago     #
Won't except card details

Jayne weirs    •    250 days ago     #
Cant pay for my shopping won't let me put my 3 digit code In

Guest    •    250 days ago     #
Card details

Yvonnr    •    250 days ago     #
None of the links work the checkout

Guest    •    250 days ago     #
No links from pinned comment work either

Katie    •    250 days ago     #
Won't let me enter cvc also, trying for over an hour and lost my slot as well as the plot

Guest    •    250 days ago     #
Online payment failing have been trying to pay for over two hours tried different devices still same

Corrine    •    250 days ago     #
Cannot enter cvc number to complete online order

Julie McKibben    •    250 days ago     #
Can't input cv number. Never had this before. Was relieved to see it's not just me having this problem !

Kim    •    250 days ago     #
Am being trying fir 2 bloody hrs will not let me me put security cv number Driving me insane

guest    •    250 days ago     #
I tried all links still not working

Nahshon Richards    •    250 days ago     #
I could only pay pay using PayPal as it wouldn't let me type in my CV Number? Not had this problem before to be honest.

aimee    •    250 days ago     #
wont let you put bank details in

2 hours of madness    •    250 days ago     #
cant put in payment details only the name its driving me insane

Miss Attwooll    •    250 days ago     #
Not able to put payment through tried several times.

Yvonne    •    250 days ago     #
Cant put in cv number as it doesnt open the box when click on it...have tried several times

Liza    •    250 days ago     #
Cannot process payment

Guest    •    250 days ago     #
Can't type in card information at the checkout, as the text boxes won't work.

Guest    •    250 days ago     #
Not letting me type in boxes for credit information on laptop or phone

Guest    •    250 days ago     #
Booking a delivery slot

l Chell    •    250 days ago     #
unable to get iceland foods keeps saying use another browser

Karen    •    258 days ago     #
Not accepting payment

Customer    •    259 days ago     #
Another response to the pinned post. That worked once and no longer works.

Customer    •    259 days ago     #
Response to pinned admin post. That has fixed my issues. Thanks.

Guest    •    259 days ago     #
Won’t accept payment even though there are funds in my account.. I can’t even get through to custome

Customer    •    259 days ago     #
For over a week been unable to login. Instantly logs you out so you can't do anything!

Sil    •    259 days ago     #
Unable to log in

Mrs JP Haigh    •    260 days ago     #
Iceland not accepting my card payment, says there is an issue with my card, got funds so maybe it's iceland with the issue, not happy,

Cheryl hales    •    261 days ago     #
Can't book a delivery it keeps saying there is an error

Katie Flaherty    •    264 days ago     #
I have been trying for 2 weeks to place an online order and at checkout it won't accept my payment method. I had the relevant funds to pay yet it won't accept my payment.

Iceland Customer    •    265 days ago     #
Can't sign into my Iceland account. "Sign in securely" option doesn't open.

Jo    •    268 days ago     #
Keep trying to book delivery but says there's an error and can't book it. Tried since yesterday evening. Tried the online chat but nobody available.

Karen park    •    268 days ago     #
Is the iceland app down today

ELIZABETH WATFORD    •    271 days ago     #
TRYING TO PAY WAS NO GOOD AD TO KEEP SIGNING IN OVER AN OVER EVEN RANG UP WAS ON FONE FOR OVER A HOUR STILL NO GOOD SO GAVE UP AN DID MY SHOPPING WITH ASDA

Jo    •    272 days ago     #
Iceland website denying me access yet was fine a few hours ago

Chris    •    272 days ago     #
To admin
Links advised by you are not working either.

Chris    •    272 days ago     #
Says my new payment details are incorrect but they are not.

Guest    •    273 days ago     #
Payment isn’t working are you serious Iceland I’ll shop else where

Guest    •    274 days ago     #
Adding payment cards

Guest    •    274 days ago     #
Payment Error

Mark    •    274 days ago     #
Wont take online payment then says details incorrect ? cant order shopping

Laura    •    274 days ago     #
Trying to pay my shopping tried around 8 times not going through never had this problem before

Katie    •    276 days ago     #
Keeps saying payment nor accepted even though I have funds on my bank account.

Moyra O'Donnell    •    288 days ago     #
Impossible to get through to an agent for a fortnight now and even the information given automatically is impossible to hear.
Iceland used to be good as regards getting through to an agent for help and help was always given.

Kerry    •    289 days ago     #
Endless loop of trying to check out. Tried last night and today on different device. Very frustrating

Si    •    290 days ago     #
Not accepting card payments for online shopping

Guest    •    290 days ago     #
I can't use my visa card even after using the photo option

Deborah    •    290 days ago     #
Payment not being accepted although I have tried 2 different bank accounts to pay. Frustrating.

John    •    290 days ago     #
Saying my card details are wrong yet i have over 600 in bank

Melissa    •    291 days ago     #
cant sign in wont let me update my order for tomorrow and their customer services are closed!!!!

Dionne litchmore    •    292 days ago     #
Cant book today's delivery

Guest    •    293 days ago     #
Your App is too slow and absolutely rubbish to use. I reported another issue where a different shopp

Guest    •    293 days ago     #
Other unknown and unassociated apps seem to have taken over the food shopping app. When I sign in it

guest    •    296 days ago     #
iceland checkout not working

Guest    •    296 days ago     #
Checkout not working?

John Spalding    •    299 days ago     #
Keep getting access denied when trying to order

Fool    •    301 days ago     #
Been paying Iceland for years put my new bank details in still want let me pay after trying 11hrs

Mac    •    308 days ago     #
Not accepting on line payments. All my accounts check out ok with bank

Susan    •    308 days ago     #
Why are there no delivery slots?

Anja martin    •    309 days ago     #
Still no damn shopping no email no phonecall no cancellation nothing .

Guest    •    309 days ago     #
My shopping didn't turn up

Hector    •    310 days ago     #
Website, won't accept card details

Tasha    •    312 days ago     #
Can’t get past payment details! Tried website via safari and the app

fiona mumford    •    314 days ago     #
i can't book a delivery slot it is saying not available

Charlie    •    315 days ago     #
Can't book a delivery slot it isn't available

Guest    •    317 days ago     #
Can’t book delivery slot, week was fully booked yesterday so I tried first thing this morning but th

card payment    •    317 days ago     #
Saying Card details incorrect when they are correct.

Guest    •    317 days ago     #
Card payment

Guest    •    320 days ago     #
sayng my card detailes not corret when they are

Guest    •    320 days ago     #
Error f9r any type of delivery option so won't allow delivery

Deborah Hallworth    •    320 days ago     #
I have ordered online today, paid via PayPal its gone through my account but is showing as not being paid on Iceland website. I have now missed my delivery slot and can't get through to Iceland on the phone.

Lisa    •    321 days ago     #
Your shopping basket can currently not be ordered since one or more of the products in your basket have an invalid price or are not available in the requested quantity. If you have any questions, please contact Customer Service.

Lisa    •    321 days ago     #
Unable to checkout from online order - red error message states unable to complete order. Tried emptying my basket, and re-sekecting goods - same error appears. Very frustrating.

Chris.    •    325 days ago     #
Spent 3 hours shopping then trying to pay but keeps telling me cards not recognised (used NatWest and Nationwide), these are the same cards I use on the Tesco site and eBay with no problem ????. So many complaints with nothing done, Iceland must be losing a fortune.

Pat    •    326 days ago     #
Unable to make online payment .Going to give order to sainsburys.!!

Guest    •    326 days ago     #
My card,since i complained about an online shop i received my card has not worked,is this a punishme

Janet Fowell    •    326 days ago     #
I can't pay for my shopping just keeps processing payment

Guest    •    333 days ago     #
Payment system doesn't work with paypal or card. Keeps looping back to checkout. Have used paypal an

Guest    •    333 days ago     #
Online page overlapping carnt see what I’m buying

Del    •    334 days ago     #
Another one here can't pay.

Hungry    •    334 days ago     #
Website doesn't give any options to purchase. Wont show anything but a generated message that says my search doesnt mach anything and to try the words. Am unable to get a delivery and can not go out as home with covid.

Emily    •    335 days ago     #
Website is not letting me pay, keeps directing me to my bank then back to the website! Not an issue with my bank! Off to asda I have to go

Anon    •    335 days ago     #
Can’t pay! I had to go to asda!! So fustrating

Ruth    •    335 days ago     #
Still not working Tescos it is then

Ruth    •    336 days ago     #
Search not working.

Guest    •    337 days ago     #
I can not book a delivery slot I have try for the last few hours and it still not working

Mrs j.Smith    •    337 days ago     #
I have shopped at Iceland for a lot of years tried loads of times today can log in but it just keeps saying sorry we cant find any results no matter what I click on they need to get it sorted now or I will certainly be doing my shop elsewhere dont have time for messing about in fact I will be shopping elsewhere today !!!!

John Davies    •    337 days ago     #
Have tried many times yesterday (29/7/22) and again today to place an order and pay online. The payment page tells me that my debit card has expired, when it hasn't. When instead I try to pay via PayPal your page does not link with theirs. Very frustrating.

Barry Campbell    •    338 days ago     #
Cannot pay for shopping just now tried for about an hour now.

I Stevenson    •    343 days ago     #
payment failure

geekgirl101    •    348 days ago     #
Can't load the site today. "Unfortunately we were unable to process your request" is all I get with an error reference 0.4f421202.1658163270.2506e27c

pauline cole    •    349 days ago     #
cannot get on to Iceland shopping saying access unavailable

Guest    •    350 days ago     #
cannot pay for shopping

M Stanley    •    350 days ago     #
Cannot pay for shopping since Iceland had Website trouble, everything works apart from payment either with card or PayPal. Am out of patience and looking for another supplier.

Susan    •    352 days ago     #
Carnt log in to my account

Bev    •    353 days ago     #
Can't submit a payment for online shopping , keeps redirecting back to my bank to authorise payment which I've done a few times. Not an issue concerning my bank but iceland !

Phil.    •    355 days ago     #
Last week, when having the same issues checking out, I called Iceland - they claimed the website was all working fine and went on to say that it must be my computer or browser!
ICELAND - YOU CLEARLY HAVE ISSUES WITH YOUR SITE...SORT IT OUT OR LOOSE CUSTOMERS!

Phil.    •    355 days ago     #
Always having trouble with the check out page for some reason...Sainsburys & other website pages all working fine!

linda barnett    •    357 days ago     #
Booking a delivery slot

Guest    •    357 days ago     #
Accepting payment

Guest    •    357 days ago     #
Can’t pay

cheryl    •    360 days ago     #
can not log in , changed password says robot time after time , still no log on ...

Lilyjil    •    362 days ago     #
'Access denied' when I try to log in???

Ste    •    364 days ago     #
Cant log into my account , also wont let me pay for my shopping been using same password no problem

Dave    •    366 days ago     #
Cant log in to site at all, tried different web browsers and still no good

Kevin Lindsay    •    367 days ago     #
Unable to checkout from online order - red error message states unable to complete order. Tried emptying my basket, and re-sekecting goods - same error appears. Very frustrating.

Zoë    •    368 days ago     #
Can’t pay for shopping

Guest    •    368 days ago     #
Not able to pay for my order

Kaz    •    373 days ago     #
Been trying on and off all day but NO SLOTS showing at all except for today and tomorrow (Friday) WHICH ARE FULLY BOOKED.

Y. Munsterberg    •    373 days ago     #
Hey, I tried you guys 10 years ago, and you had some website issues.
It was too much, and I never became a customer then.

I now gave you a shut again, opened an acc, and now it is NOT letting me add my regular CC I use on any other website.
I tried about 35 times since yesterday.
In short, sorry I truly think the page is incredibly useless, gets my blood boiling.

Y. M

Linda    •    377 days ago     #
I put all my shopping in the basket and it emptied by it self.
Also it keeps logging out

Dave    •    378 days ago     #
Can't access Iceland website or app. Is there a problem?

Maggie Stanley    •    381 days ago     #
It is time Iceland sorted their Website, have been unable to place an order for 36 hours. Am close to running out of milk and food.

Guest    •    384 days ago     #
when you go to check out,and put in details.it says go to bank and check you have funds.its happened

Guest    •    386 days ago     #
Payment isn't working no matter what card I use

Rebecca L    •    387 days ago     #
Unable to proceed to payment

Wendy B    •    387 days ago     #
I keep getting “access denied” when trying to log in?
Happens in Google & Safari
Please help, thank you.

Wens    •    395 days ago     #
Error! When I want to top up my bonus card. I can't pay for my order..

Guest    •    399 days ago     #
Keeps saying access denied

John Mitton    •    401 days ago     #
I have the message "Access denied from this server" when I try to log on to place an order. My ISP is BT. Iceland is doomed if they don't sort their web site out.

Guest    •    402 days ago     #
Cannot pay

B    •    404 days ago     #
I've only just registered my details and everytime I try to log in on the app it just won't let me its a joke!

Guest    •    407 days ago     #
Trying to check out but won't move won't take payment

Guest    •    407 days ago     #
When you get to the payment part won't let me pay

Guest    •    417 days ago     #
PayPal payments

guest    •    418 days ago     #
cannot pay used 2 different cards just wont go through

Guest    •    418 days ago     #
Can’t book a delivery slot any day in the next week

Barbara Wilson    •    419 days ago     #
Why can I not pay for my shopping tonight saying g all my cards are I correct.

Guest    •    425 days ago     #
Trying to checkout order just hangs forever

guest    •    428 days ago     #
Cannot log in

Chris    •    432 days ago     #
Am unable to book a delivery slot for tomorrow "coming up as error"

mr tibbs    •    432 days ago     #
can't book delivery slot or join bonus card

Angry Mom ????    •    433 days ago     #
Furious.. need to do my shop in order to feed kids before they wake up at 11am!! This is outrageous.. how did they miss to send a generic email to subscribed customers. Service is utterly atrocious

Anon    •    433 days ago     #
This is the last time I’m shopping at Iceland. Their is always issues, if the website isnt down, the staff are rude and half the stuff you want is never available. Not to mention my items being damaged or opened when they get delivered.

Anom    •    433 days ago     #
Iceland has been down since 12 why!!!! I have a food shop to do????????

   •    433 days ago     #
Well this is great I’ll just starve shall I. Morons

   •    433 days ago     #
Bet Iceland will have no issues taking our payments ????

Emma    •    433 days ago     #
Can you sort this out. This is absolutely ridiculous, I have work in the morning for god sake. !!

Percy    •    433 days ago     #
Remove the links please. They obviously don’t work

Pervy    •    433 days ago     #
Website is down ffs. Can’t do my food shop !!!

M    •    433 days ago     #
Your links do not work.

v smith    •    438 days ago     #
Your links do not work either

v smith    •    438 days ago     #
yet again,access denied,can't get onto iceland web site WHY?

Helen    •    446 days ago     #
I've tried over last 4 days to do a iceland shop and my card says not recognised yet its the same card on my account I use every week so I phoned them up today and she delete my card details as she says it could just need authorising again so I went back online put my card details again and still no go. I have tried asda sainsburys and morrisons and I phoned asda and they say they are having issues and to try the website not the app well guess what still no luck. All the online food places will not let me do a order. I have phoned my bank and they say my card is fine and I know it is as I went out yesterday and used my card and I paid a bill over phone yesterday aswell so ive no idea what is going on with the online food shops but it's very frustrating

Pam    •    448 days ago     #
Payment not going through at checkout. Have tried numerous times without success. Keep losing delivery slot!

Lorraine    •    449 days ago     #
Been trying to pay with visa card that I always pay with and told to call bank, nothing wrong with the bank, Iceland website saying incorrect bank details, lot of crap, still not admitting that there website is not working and told me to call bank again which I refused

S.Graham    •    449 days ago     #
Iceland has not been taking my card payments for the last two weeks! I’ve phoned numerous times and also phoned the bank. Bank says iceland is not putting in SCA code compliance way., I cannot get out to go to the store, please please ???????? sort this, craigavon

Guest    •    455 days ago     #
Cannot get past payments window. Given paypal details then card but still not going past payment win

Guest    •    456 days ago     #
Payment transaction not going through

D    •    457 days ago     #
Unable to complete payment transaction for delivery

Guest    •    458 days ago     #
Billing transaction

Eileen M Bowen    •    458 days ago     #
Unable to complete payment transaction for delivery even after using links given below, any more news on this Iceland please?

Bob in Billingham    •    460 days ago     #
Basket says cannot complete purchase as one or more items are priced incorrectly or are out of stock, does not matter what I put in basket, even just one item (but several of it, to get above min order) it still won't work. My heart is broken. I have covid, will I starve? Nope, got loads of other stuff to eat :-)

Maggie    •    461 days ago     #
Tried and tried for days but it wont let me add items to basket. Keeps saying Error 500

Carole Graham    •    461 days ago     #
Payment page just hangs and doesn't complete order. Lost delivery slot as well

Guest    •    461 days ago     #
payments page just hangs and doesn't complete transaction

Christine Turner    •    461 days ago     #
Can't make a payment and lost delivery slot as well

Tracey scott    •    461 days ago     #
Been trying to place my weekly order since Thursday. Still not able to book a delivery or add products

David Pe13ng    •    461 days ago     #
The app for iceland is now not working ggggrrrr

Guest    •    461 days ago     #
Not able to add item to my basket

Kim    •    462 days ago     #
I have tried several times over the last day to pay for shopping using my usual card and PayPal. The page just keeps refreshing and not submitting order.

Kim    •    462 days ago     #
I have tried several times over the last day to pay for shipping using my usual card and PayPal. The page just keeps refreshing

Cheryl rankine    •    462 days ago     #
My iceland app is not working properly is it down ?

Tracey scott    •    462 days ago     #
Can't pick a delivery, or add items to the basket.

Leah    •    462 days ago     #
Is anybody else having issues trying to book a delivery slot? It just won't let me for past 2 days. Done the old trick of turning phone off and on. Not changed anything.

Linda Moir    •    463 days ago     #
Online will not take payment using my usual bank card.

Guest    •    463 days ago     #
Check out

David Roberts    •    463 days ago     #
App not working.. No Box at side of product to say how many to add to the basket. Click on product at click add to basket it too goes to error. Can't buy anything online at all. Tesco's here I come.

Sarah Dempsey    •    463 days ago     #
Seem to be having problems with payment

Srephen    •    464 days ago     #
Can't check out

Sarah    •    464 days ago     #
Absolutely ridiculous! Tried for 3 hours and changed password god knows how many times! Rubbish site!!

Guest    •    465 days ago     #
Checkout not working

Guest    •    466 days ago     #
GeneralOutage

Guest    •    466 days ago     #
Checkout down

Yvonne    •    467 days ago     #
Just ended a phone call with Iceland customer service. Very unsatisfactory. Problem taking my payment on website even when using a one time validation code from my bank. Iceland insisting the problem is with my bank. Time to change supermarket.

Pissed off    •    471 days ago     #
Used the links admin gave still wont except payment have now lost delivery slot shopping elsewhere

M Fowler    •    471 days ago     #
Payment processing for 10 min plus. Still not complete.

Dee    •    471 days ago     #
It's says card has wrong detail and check my funds

Wens    •    473 days ago     #
Cannot process online order

Guest    •    474 days ago     #
Card

Guest    •    476 days ago     #
Cannot process online order

B Mills    •    478 days ago     #
Tried again still not letting me pay for an order, whats wrong still going blank.

B Mills    •    478 days ago     #
Tried 4 times to make payment just goes blank, unable to make payment.

Guest    •    480 days ago     #
Android app login been failing for weeks with a technical error message that quickly disappears before there's time to read it. Website login says account suspended error 100. No contact from them to explain why. Reading the other comments here and finding there appears to have been a major security incident in 2018, it looks like this company's website and payment technology doesn't deserve to be trusted.

Wens    •    481 days ago     #
I can't top up my bonus card or pay for the order. It says something went wrong and they have problems to access to my account..

Guest    •    482 days ago     #
Can't pay for shopping,says wrong card details,so I have cancelled order going elsewhere.

Guest    •    484 days ago     #
Won’t accept payment from card or PayPal

Guest    •    489 days ago     #
Access denied

Guest    •    493 days ago     #
Iceland about time you solve all these issues about payments not getting taken past 3 weeks av tried

Keith Hughes    •    493 days ago     #
access to your website is being denied Reference #18.35421202.1645632218.20944626

guest    •    493 days ago     #
Keeps saying 'unexpected error when trying to take payment?

TJEllis    •    495 days ago     #
Payment issue...refused card with no reason why

MRS P Fleming    •    500 days ago     #
Unable to log into my iceland account

David    •    503 days ago     #
Why dont you take down your silly Admin post because none of the links work for online payment, people are telling you that none of them work but you don;t change it or say what you're doing about the matter instead.

Julie    •    503 days ago     #
How long are Iceland going to ignore their customers complaints? I am done trying with them now; another lost customer Iceland.

Paula    •    503 days ago     #
Could Iceland please solve the online issue of not allowing 3 of my perfectly good cards! it's been over two months now

Tina    •    503 days ago     #
I cant pay for my shopping which means I have to go out and get on a bus and around a busy store wth COVID. Looking back at all theses complaints that go back over months and seeing that Iceland still has not resolved the issue is disgraceful. Shame on you Iceland, your customer care is disgusting

l    •    503 days ago     #
Just been told that my payment wont go through because of my verification provider! I've checked my bank 3 times and still they say there is no problem and that it's an issue with Icelands system. Iceland keep telling me that I was wrong and to check my bank again, no help whatsoever! I don't have time for their ridiculous pingpong. I've just found out that friends and family have had exactly the same issues and have been simply dismissed in the same way. Iceland has been deteriorating rapidly in quality and service over the last few years, half the items you want are never n stock or they replace it with utter garbage, the people who pack the bags squash and break things or put fruit in with washing powder etc...and I've had to throw out their fruit and veg because it's been so rotten, whole bunches of bananas gone completely soft and fruit flies in other fruit , so I stopped buying fruit n veg there and just got my frozen and cupboard stuff and even then I usually spend over £400 a month and have been a customer for over 20 years... I accept that there are sometimes issues but to be in complete denial and tell all these customers (421 at last count) that THEY are in the wrong is unforgivable. They've now lost me and 4 members of my family and friends for good because youjust can't trust a company that simply doesn't care about its customers. They must be losing so much money over this, stupidity at it's worse.

Li    •    503 days ago     #
Tried every link that admin listed below amd it still won't take my payment! Time to go to Aldi, at least they have everything in stock that they advertise

Locket    •    503 days ago     #
Way too many things I want are out of stocj and I can't check out at the end

Gemma    •    504 days ago     #
Trouble checking out on payments page

v smith    •    505 days ago     #
None of your links make any difference

Guest    •    505 days ago     #
keep getting access denied,been like it for quite a while only ever had 1 shop from you.

Susan Gornell    •    506 days ago     #
Bonus card prices aren’t working online orders.. check your bill .. I’ve just been overcharged £16.00 still waiting for a call back or email

Alan R    •    509 days ago     #
Login not working with Edge after recent edge update....

Guest    •    509 days ago     #
my payment Orders checkout

Guest    •    509 days ago     #
Won’t accept payment

Lynn Brenard    •    510 days ago     #
Still not able to sign in, been like this for two days now, very annoying

Lynn Brenard    •    511 days ago     #
Can't log in to shop

Guest    •    513 days ago     #
It won't let me pay via PayPal, keeps coming out of it, then I end up on payment page tried lots

Paul    •    514 days ago     #
Login, can't pay

Tristan    •    514 days ago     #
Cannot login

Mad Max    •    514 days ago     #
Payment not authorised. Sufficient funds in my account.

Jennie    •    514 days ago     #
Payment not authorised although details are correct

Guest    •    514 days ago     #
Payments not being authorised even though card details are correct

Geoff    •    516 days ago     #
can't log into account

Guest    •    516 days ago     #
Can't checkout shopping

P.    •    516 days ago     #
Won't allow me to log in - on an account I've used for years.

Lauren    •    520 days ago     #
Keeps saying 'unexpected error when trying to take payment?

william matthews    •    520 days ago     #
i cant sign in to icelands

Guest    •    521 days ago     #
site very very very slow

Natalie.    •    522 days ago     #
Can't log in, says account suspended, contacted Iceland and that say its due to suspicious activity so therefore they can't discuss it or provided a time frame for it to be rectified. So frustrating, especially when I've started topping up my bonus card.

L*St    •    522 days ago     #
Sort your fucking systems out, how many times do you need to have complaints before it fucking sinks in? ????????????????????????????????????????????????????????????????

Lee    •    523 days ago     #
Unable to log in (Your account has been suspended (100)?

John    •    523 days ago     #
keep getting access denied on android

Ann    •    524 days ago     #
Can't log into app,says there been an error,tried logging in online that says account has been suspended,WHY

Guest    •    524 days ago     #
Unable to log in (Account suspended) since Tuesday morning.

Lyn    •    525 days ago     #
Iceland online booking not working system says error when trying to book a slot

Colin    •    525 days ago     #
Online booking not working can not book delivery slot keeps coming up with error try again later

Faye    •    525 days ago     #
Tried everything even the links below and still won't let me checkout

Faye    •    525 days ago     #
Won't let me checkout

Guest    •    526 days ago     #
Won't let you check outs says there is a problem with your shopping basket

Guest    •    526 days ago     #
won`t let me checkout. saying one or more items unavailable and can not check out until sorted, but

Lisa Carter    •    527 days ago     #
Problems paying for order

Guest    •    528 days ago     #
Account still suspended.

Mishin    •    528 days ago     #
Keeps saying account baned 100 they don't know when it will be fixed

Guest    •    529 days ago     #
Keeps telling me my card details are wrong, when they are not

Guest    •    530 days ago     #
Account suspended and no one knows how and when it will be fixed

Guest    •    530 days ago     #
Trying to make payment. System refers me to Bank and codes but wrong contact number for me. Changed personal details but still same problem
Need shopping so will shop elsewhere today.

Guest    •    532 days ago     #
Order not showing but oaypal have taken money

Guest    •    537 days ago     #
Not able to complete order but you still take the payment ????

v west    •    540 days ago     #
Cant pay

karren    •    541 days ago     #
Clicked on one of the links below & worked as been having issues paying but doing that has just worked......

Michelle    •    541 days ago     #
Tried for over an hour to pay for order ,will not accept my bank cards, now missed my delivery slot,tried to do live chat ,but (surprise)! No one available to chat!

Brian    •    541 days ago     #
them links below dont work

JUNE JARMAN    •    542 days ago     #
Won't let me pay for order!!

Guest    •    542 days ago     #
payment not being accepted

Wayne    •    542 days ago     #
I've been trying to pay for my order for the last two hours on the app and the website are your servers down

selina    •    542 days ago     #
can't pay by paypal

Guest    •    544 days ago     #
Checking out

Andrea    •    558 days ago     #
Access Denied
You don't have permission to access "http://www.iceland.co.uk/christmas/turkeys-and-joints" on this server.
Reference #18.2f4c7568.1640075429.72cb91ca
i have tried all the links suggested and all options suggested- wanted to see how to cook the turkey I bought rom Iceland and brought to Romania. Has Iceland blocked any access from outside UK? Wanted to shop online before I return too!

Mr Derick Colling Innes.    •    559 days ago     #
Iceland will NOT accept any of my cards. This is really very unprofessional and amateurish in which way they are going on, just blaming my bank which is NOT the case.

Mr Derick C. Innes    •    559 days ago     #
Will not let me use my card saying details are wrong. I checked 8 times all details correct.

MC    •    560 days ago     #
iceland.co.uk definitely not working

Tracy piper    •    562 days ago     #
Won't let me use my card tried 8 times

Kathryn Mcafee    •    562 days ago     #
Keeps saying access denied

Guest    •    571 days ago     #
Pop up to get phone code to verify payment has my wrong phone number on it. Have cancelled orders I

Guest    •    572 days ago     #
Payment . Approve on bank app. Not able to on the iceland website. Tried 4 times !

Mrs heaney    •    574 days ago     #
I have a problem making a payment online approved by my bank but not letting me order

Maureen    •    579 days ago     #
I can not log in to Iceland for a week now or link from email messages? Is the web down?

Amy    •    581 days ago     #
It won't let me log in.

Kitty    •    581 days ago     #
Been getting an oops message for the last few days when trying to order something

Doris    •    583 days ago     #
This has been like this a whole 3 weeks plus now it would serve them right if they lost all their customers.

Gary    •    585 days ago     #
Website and app dont seem to be working today and links on emails dont work. 23/11/21

Guest    •    586 days ago     #
Not appctem my card

Guest    •    587 days ago     #
processing the order

J    •    590 days ago     #
I cant get a slot at Iceland. What is wrong with the website?

Maz    •    590 days ago     #
No booking slots available - same everyday for at least the last week

Kay    •    591 days ago     #
Still down in Hinckley Leics. Come on guys I'm bedbound and severely disabled, but there is others like me struggling with this today please get off your arsed and get it repaired.

Joe    •    592 days ago     #
Bloody nightmare

Guest    •    599 days ago     #
Not accepting any card payment just now

Guest    •    600 days ago     #
Error

Neil Cox    •    603 days ago     #
I am unable to register for bonus card app. I follow every step then press register and then computer says NO! So frustrating.

A mcdaid    •    603 days ago     #
Having problems making payment for my online shopping tried numerous times without much luck ,my time has expired 4 times already please advise or will have to order from another company sorry I'm housebound and get out to dhop

geust    •    603 days ago     #
no slot to pick

mugs    •    605 days ago     #
cant complete order, won't checkout

Yzanne Good    •    612 days ago     #
I'm waiting for password reset info so I can sign in to Bonus Card app, absolutely useless customer care!

Jan Auget    •    614 days ago     #
Website won't complete my payment and wouldn't accept a code I had received for missing items on last order. Really angry as I needed the order for tomorrow.

Guest    •    617 days ago     #
wont except card payment white blank box

Guest    •    619 days ago     #
CHECKOUT WONT WORK CANNOT PAY

J. Probert    •    620 days ago     #
Tried four times to pay for my shopping this afternoon for delivery tomorrow, but Error message kept coming up: "There was an error processing your request." So I had to give up, what a waste of time. And no shopping ... so annoying.

Jacqueline Alligan    •    622 days ago     #
Can't access my account to place order.alliganrose@gmail.com

Claire Burgin    •    624 days ago     #
It won’t let me edit my order

Guest    •    625 days ago     #
Payments not going through getting annoyed now

Dardandec    •    626 days ago     #
Bonus card not letting me in, website not responding.
Been the same for more than 2 hrs now.
Confusing.

Margaret    •    628 days ago     #
I can't log in to my account it keeps closing down

Vera Mack    •    628 days ago     #
I can't pay for my order it keeps saying N/A for balance. Tried a different device on a different network but it's still the same. It won't let me pay

Mark    •    628 days ago     #
Can’t complete a shop, most items selected come up with a ‘500’ error.

Debbie    •    628 days ago     #
I can't login into my account!!????

Kim    •    630 days ago     #
Unable to log into the account. Able to shop and book a delivery slot but not log in and confirm shopping or pay.

Morgan    •    631 days ago     #
Payment not working just goes blank

Suzanne    •    632 days ago     #
No pictures for items and when you click on them can’t order

Guest    •    632 days ago     #
Payment system down message showing on app to use PayPal or try later

katrina    •    632 days ago     #
circle of doom for ages

O Thomas    •    632 days ago     #
Payment just keep processing but not going through

Thomas    •    632 days ago     #
Payment not working, not recognizing cards.

Lindsey    •    632 days ago     #
payment Process Not Working

Cory    •    632 days ago     #
Payment processing

Ed    •    632 days ago     #
Payment not working

cherie    •    632 days ago     #
payment not working, just keeps processing

Fiona    •    632 days ago     #
Payment notxworking. Not recognising my card

Guest    •    632 days ago     #
Not processing payment

Rae    •    632 days ago     #
Payment not working

Rose    •    632 days ago     #
Payment not working

J R    •    632 days ago     #
Payment

Wendy    •    634 days ago     #
Payment not working

Ian    •    635 days ago     #
Online payment system not working

Laurie    •    636 days ago     #
Usual cookie issues but I am unable to clear them.

Guest    •    637 days ago     #
payment system

Guest    •    637 days ago     #
online payment

Gail    •    637 days ago     #
Won't accept payment online

David Morris    •    638 days ago     #
Unable to get iceland.co.uk on either of my labtops

Guest    •    638 days ago     #
Payment not working

Josie Taylor    •    639 days ago     #
Verification code not being sent to phone or email ? Have been trying to complete a shop for 3 days. Issue is Iceland's !

Guest    •    639 days ago     #
Not receiving One time verification code

Pj    •    640 days ago     #
Payment not working

Guest    •    641 days ago     #
Paypal payment

jane burbery    •    642 days ago     #
mine just says access denied

Guest    •    645 days ago     #
Issues with accepting payment

Guest    •    648 days ago     #
Captcha keeps coming up and not being accepted

Jimm    •    649 days ago     #
The website worked ok for the choosing items part, but would not allow any payment details to be entered, I have tried three different computers and two phones, on one phone we got a message " you do not have permission to access this site" I suspect that Iceland are making the same mistake that all of the recently closed down shops made, and that is to value your data more than your custom, and so clog up their sites trying to steal your privacy

Simon    •    649 days ago     #
None of the links below are working all have the same error message. The desired resource was not found. Reference: 0.ae997a5c.1632160586.1bd6ea63 / 89.34.96.87

Guest    •    650 days ago     #
billing

Guest    •    652 days ago     #
Payment not going through

Bill    •    652 days ago     #
Tried all the linksbelow the admin post and they are all the same site will not load or work

Bill    •    652 days ago     #
Will this problem with your website be sorted very shortly this is going to cost you a lot of money thanks

D    •    652 days ago     #
Website won't load keeps buffering

K Harper    •    652 days ago     #
Website won’t load at all

laura    •    652 days ago     #
your site is not up loading or very slow and buffering

Michael    •    652 days ago     #
site is very slow to load up (if at all) and when trying to checkout it keeps failing to load next screens :-(

dean    •    652 days ago     #
site not working

stephen    •    653 days ago     #
I have tried to get to pay Iceland on my bank card, with no money trouble's with it or date's. and the authorization part will not work why?... can anyone tell me why this not working!.

Guest    •    653 days ago     #
my iceland card payment authorization does not work. no bank issuse

Meg    •    654 days ago     #
can't amend my order.

Guest    •    655 days ago     #
Will not accept payment on website or app,all details are correct and money in account. Have used iceland online for three months and no trouble. Its stops and will not load processing payment. It comes up blank screen on website and bad request on phone. I now have 74 items in my basket just sitting there. Please fix as extremely annoying as i use iceland to buy food for my mother also.You guys are losing so much money and customers.

Guest    •    656 days ago     #
Not accepting payment. Why?

Guest    •    656 days ago     #
Sentvmy payment but not gone through in a panic

Maz    •    656 days ago     #
Can't select address for delivery

Guest    •    659 days ago     #
Payment acceptance

Guest    •    660 days ago     #
Payment isn't going through. Have tried several times. No problem with bank account.

bobo    •    660 days ago     #
refused my bank card 3 times today.

Jamie    •    660 days ago     #
My tablet keeps saying "Desired resource not found" with every attempt to get onto the iceland website

Brenda    •    661 days ago     #
access denied WHY? I usually use Iceland at least monthly with no problem

Mrs Patricia mccomas    •    661 days ago     #
Acsess denied yet again whats wrong with iceland online shopping very frustrating

Shirley Milsom    •    661 days ago     #
Unable to make payment for groceries. Click on payment and nothing happens

Sandra    •    662 days ago     #
I try to get online shopping but i got error i can't order

Guest    •    663 days ago     #
Back working OK today. TUESDAY 11.OO AM

Guest    •    663 days ago     #
Back working OK today

Christopher    •    664 days ago     #
Turned off VPN now I can access their website.

Guest    •    666 days ago     #
Tried again yesterday and today.
Still won't take payment.Waste of time

Guest    •    666 days ago     #
Website is crap,card been declined numerous times although details are correct and money is in account.

Guest    •    666 days ago     #
Bank card keeps getting declined although details are correct and money is in my account

Guest    •    666 days ago     #
Card payment on website

Guest    •    666 days ago     #
not taking payment

Guest    •    671 days ago     #
not able to pay for shopping

Guest    •    674 days ago     #
I was blocked and now can't get back in

Chris    •    676 days ago     #
Won't accept payments

Guest    •    676 days ago     #
Not able to pay

Allan Phillips    •    677 days ago     #
The desired resource was not found. Reference: 0.4f421202.1629728677.318236a4 / 178.239.166.219 for the last 1 hour multiple attempts, with and without vpn, different Internet providers ?

Guest    •    679 days ago     #
Payment will not go through at checkout. Made 4 attempts using cards known to have enough funds. Giving up now :-(

Guest    •    680 days ago     #
Payment process.Absolutely no reason!Such a waste of time.Took ages to do my first order online,then

BJ Weymouth    •    681 days ago     #
I had the problem of 'Not being able to find the resource *********' But, when i logged the VPN from GB to the US i could log in to Iceland.co.uk. I then ran the diagnostic tool of Nord VPN, signed in again, now am able to lod in to Iceland from UK settings. Hope this helps others as it is an annoying fault with VPNs when they take it unto themselves to stop some sites from running.

Mark    •    682 days ago     #
When I try to login I said can’t find the recourses

Whalley    •    682 days ago     #
Had the payment declined message for a few days although card are fine. Called Iceland, they looked into it and agreed it was their end at fault. Said to try again in a few minutes and hey presto!! Order went through.

Whalley    •    683 days ago     #
Payment keeps declining, bank says no transaction received

Tony    •    683 days ago     #
The desired resource was not found. Reference: 0.ae997a5c.1629206302.276c458e / 194.110.13.155B
Been getting this for days !!!

Liz    •    683 days ago     #
Been trying for over 3 weeks to place various orders to be alerted at the end in red that my order can not be placed due to price differences, iamend the order still the same. Sort it out iceland you've lost 6 deliveries so far from my household

Patmccomas48@gmail.com    •    684 days ago     #
Why can't I log in again denied access again very frustrating

George H Scott    •    684 days ago     #
Fixed this by switching off VPN

George Hepburne Scott    •    684 days ago     #
I can’t access and keep getting this message
The desired resource was not found. Reference: 0.4f421202.1628925646.4c40337d / 77.74.198.251

Tony    •    684 days ago     #
No it's not people's banks that's the problem as if you use the same card instore it's fine

George Hepburne Scott    •    684 days ago     #
Website not working

Guest    •    685 days ago     #
Won't process payments from card

Tony    •    686 days ago     #
Declined card payment on 2 cards...then blame bank...asda it is

James macready    •    687 days ago     #
When I try to access the Iceland website on my windows 10 PC the following message appears-
The desired resource was not found. Reference: 0.4f421202.1628925646.4c40337d / 77.74.198.251

Malice    •    687 days ago     #
Tried to pay for shopping and it declined. Website down?

Guest    •    688 days ago     #
Tried again to make payment,no luck.Are Iceland aware of this problem.They must be losing thousands in sales.

Guest    •    689 days ago     #
3 days trying to make payment.Giving up.A total waste of my time.

Sheena spittal    •    690 days ago     #
It does not take my password river city 13 I use it all the time

person    •    690 days ago     #
Site doesn't open at all for me, with non of those admin links

Guest    •    690 days ago     #
Been trying to make payment for the last hour.will not except any of my cards

Barbara Evans    •    690 days ago     #
The site is a disgrace , runs sooooo slow it takes me 1 full hour to do my order.
This issue definitely needs to be addressed., because you are definitely going to loose my custom.

Rachel    •    691 days ago     #
Payment system down. None of my cards work.... again!

Patmccomas48@gmail.com    •    692 days ago     #
Cannot Acsess iceland shopping again today

Guest    •    693 days ago     #
Won't accept any form of payment.

Victoria Shaw    •    693 days ago     #
Won’t let my card payment go through says card declined when there’s funds there and nothing wrong with my card

Guest    •    694 days ago     #
Shocking

Helen    •    694 days ago     #
So bloody annoying, tried all different cards no joy contacted food warehouse in port glasgow as their part of iceland to be told i cant help you you need to phone customer service i said can you give me the number no i dont have it just google it looks like asda for me also !

Steve B    •    695 days ago     #
Failed payment on all my cards. Looks like this has been going on for over a week so £100 is going to Asda instead.

Jackie    •    695 days ago     #
Can’t access from my server - denied .

Guest    •    695 days ago     #
Payment point on website

Teresa    •    695 days ago     #
The desired resource was not found. Reference: 0.1ea71002.1628180803.38998ce3 / 154.51.162.18 get this every time I try to go to website

Guest    •    695 days ago     #
First time using Iceland online couldn't make payments any of my cards. Highlights in Red my problem? After reading comments found out not the only one. Shopped elsewhere!

Rolans    •    696 days ago     #
Can’t access Iceland website to order some food.

Tess    •    696 days ago     #
Outrage/app and website extremely unreliable

Chris    •    696 days ago     #
Payments still not working!!! Shopping at Lidls from now on we are done with Iceland

John D    •    697 days ago     #
App and website not processing payments, to much frustration and time wasted this is not the 1st or 2nd time, and the problems are becoming more frequent, i now identify the Iceland brand as frustration and annoying, my family and I are shopping elsewhere for the rest of our lives going forward. Huge loss to you.

Guest    •    697 days ago     #
This is ridiculous still no card payments

Guest    •    697 days ago     #
Card payments still down after hours

Ashley adoor    •    697 days ago     #
Second time I can't use icelandapp to order food shopping won't allow any of my cards

Victoria    •    697 days ago     #
Card payments not being accepted. So annoying this is the second time in less than a month that there is an issue ordering on Iceland. Seriously considering taking my business elsewhere

Guest    •    697 days ago     #
Card payment not being accepted

Helen B    •    699 days ago     #
Alecia Adams same here I have tried all my cards. Did you give up?

Alecia Adams    •    699 days ago     #
Site is sluggish but the main problem is the payment. Says there's a problem with my card and I've used different ones (credit and debit) and still no joy. I know there is no problem with my cards or accounts.

S smith    •    699 days ago     #
I have tried all the links below and still cannot get up a website

Guest    •    700 days ago     #
Payment it's saying their is a problem with my card ,but called the bank and everything is fine

Shaggy    •    700 days ago     #
I cant check out no matter what card I use the details are always wrong apparently I've tried three different cards over the last week

mr. william burns    •    700 days ago     #
hard to sign in, very slow response to pages. keeps jumping back& forward to pages. this has been happening for the last 3/4 weeks. it not the fault of my laptop as other sites are working perfectly. please sort out asap, if not i will have to resort to using another supplier.

Guest    •    702 days ago     #
Still no access to website just says “nothing here”

andy g    •    703 days ago     #
Cant make any payments online

Deborah    •    703 days ago     #
I can't even get the option to pay by PayPal. Useless.

Norma williamson    •    703 days ago     #
I have had problems paying with my credit card, timed out 5 times but now paying through paypal using my credit card , the payment has sailed through.. No problem

Sharron    •    703 days ago     #
Times out at payment

ursula    •    703 days ago     #
managed to pay via PayPal after 6 failed attempts to pay with debit card, Hope that helps:)

Guest    •    703 days ago     #
Booked delivery time and date but times out on payment showing secure acceptance cybersource etc

Liz    •    703 days ago     #
Error code and payment not working. Tried 3 times

Paul    •    703 days ago     #
Payment not working. Site seems ok until you want to pay. maybe Iceland no longer want paying and we can expect a free shop? ;)

Guest    •    703 days ago     #
payment isn't working - the message i get is that "YOU iceland" The most likely cause is that someth

Tina    •    703 days ago     #
Can’t pay online can someone explain what’s going on

Maria    •    703 days ago     #
Can't pay online. Error code. Looks like I'm shopping else where

Guest    •    703 days ago     #
problem with payment

Guest    •    703 days ago     #
Showing secure acceptance.cybersource.com host error when paying online

Ridiculous    •    704 days ago     #
Can't access the website for 3 days now... What's going on

Em    •    704 days ago     #
Website - regardless of which URL I use (from the suggestions below), it returns..

"Nothing here..." for all of them.

Been like it all day. Placed regular weekly order elsewhere.

Manslayer    •    704 days ago     #
Payment

P    •    705 days ago     #
5 days now and iceland still won't take payment. When is this going to be fixed. Its holidays, kids are so demanding! I need deliveries (annoyed)

Guest    •    706 days ago     #
Authorisation of payment. Card won't accept

Graham    •    706 days ago     #
Won't take payment:(

H    •    707 days ago     #
Payment declined

Annon    •    707 days ago     #
“ There was a problem with your payment...

Guest    •    708 days ago     #
Trying to place an order and keep getting the message, “ There was a problem with your payment.....

Guest    •    708 days ago     #
Will not take card payment. Says check funds

Guest    •    709 days ago     #
Not accepting payments, bank have confirmed the issue is Iceland have not updated their security and

M    •    709 days ago     #
Msn.com is also down and not working.. haha lots sites are .. something is going on ..

guest    •    709 days ago     #
_
| |
| |===( ) //////
|_| ||| | o o|
||| ( c ) ____
||| \= / || \_
|||||| || |
|||||| ...||__/|-"
|||||| __|________|__
||| |______________|
||| || || || ||
||| || || || ||
------------------------|||-------------||-||------||-||-------
|__> || || || ||


hit any key to continue

Lynne    •    709 days ago     #
website down

M    •    709 days ago     #
I was half way through my shopping when the site went off half hour ago it's still not up again ..

M    •    709 days ago     #
To the Admin all them links you put out are saying: Hmmm… can't reach this pageCheck if there is a typo in www.iceland.co.uk. The website is completely down there is no typo it's down

Vicky    •    709 days ago     #
Halfway through mine too

lisa    •    709 days ago     #
website is down

M    •    709 days ago     #
The page is outage it will not even load

Marc    •    709 days ago     #
Looks like the site is down or overloaded with panic buyers due to press reports of possible food shortages.

Lynne Barber    •    709 days ago     #
cannot connect to website

Guest    •    709 days ago     #
The webpage for Iceland won't load at all.

Angel.    •    709 days ago     #
Not one of the links posted works.

Guest    •    709 days ago     #
Half way threw my order an whole website gone down

Angel    •    709 days ago     #
DNS address could not be found. Diagnosing the problem.

Guest    •    709 days ago     #
This site can’t be reachedCheck if there is a typo in www.iceland.co.uk. If spelling is correct, try

Katie.icland customer.    •    709 days ago     #
In middle of my order site went down can't reconnect .

Heather    •    709 days ago     #
Site not working, need to change my delivery

Alessia    •    709 days ago     #
This site can’t be reached
Check if there is a typo in www.iceland.co.uk.
DNS_PROBE_FINISHED_NXDOMAIN

P h Bradley    •    709 days ago     #
Need to change time of delivery as won’t be anyone home now at time I chose, can’t get on the website

Alan berresford    •    709 days ago     #
cant load anything, nil connection at all?

Emma    •    709 days ago     #
None of the links worked for me

Melissa    •    709 days ago     #
Can't connect to server halfway through my shopping :(

S heritage    •    709 days ago     #
In the middle of an order and website down will not load at all

Helen    •    709 days ago     #
None of these working either

greypride    •    709 days ago     #
address not available - tried all links but none work

Emma    •    709 days ago     #
Was in the middle of doing an order and it went down,won’t even load the website now!

Mark    •    709 days ago     #
Links below dont work and site unavailable

Marj    •    709 days ago     #
Can’t access web site was doing an order

Mandy hayes    •    709 days ago     #
Half way through order site went down

Guest    •    709 days ago     #
Saying cannot connect to server

Webby    •    709 days ago     #
Cannot load website

Lisa    •    709 days ago     #
Was in doing an order and it just went down, now cannot access the site.

Ann    •    709 days ago     #
Site can't be reached

Guest    •    709 days ago     #
Links Admin provide do not load up, website not found

Eddie    •    709 days ago     #
Will not load website

Guest    •    709 days ago     #
Website not loading

jen 68    •    709 days ago     #
no links working either

Guest    •    710 days ago     #
Payment declined, tried numerous times and no luck.

Guest    •    710 days ago     #
Online payment declined

Miss c    •    710 days ago     #
Can’t make a payment tried two credit cards and a normal card… what a bloody joke. States there are no funds… we have funds

Guest    •    711 days ago     #
Declined my card payment my card is working elsewhere. Never happened before.

Guest    •    711 days ago     #
Won’t let payment go through, self isolating so I can’t go shopping!

Guest    •    711 days ago     #
Online payments can't make payment thru my card there is money in bank and my card works everywhere

Guest    •    712 days ago     #
Won't let me pay for edited order. Took original payment but will not accept same card! Tried a diff

Guest    •    712 days ago     #
Access denied error when navigate to site

Patmccomas48@gmail.com    •    714 days ago     #
Denied Access for my shopping again really frustrating when you can't get out

Guest    •    714 days ago     #
pay

Guest    •    716 days ago     #
denied access to icealnd shopping

Dave    •    716 days ago     #
Access denied by server called them and told them the problem still no joy

Guest    •    716 days ago     #
will not accept card payment

Dardandec    •    718 days ago     #
All I get from app and website is access denied

Guest    •    718 days ago     #
I cant pay for my online shopping it says N/A in basket when I have shopping in there

Roberta    •    718 days ago     #
Won't let me pay for edited order, took original payment, but will not accept same card, will not be using again! Useless!!!!

Guest    •    718 days ago     #
Payment on editing order

Guest    •    721 days ago     #
Cannot make payment tried 6 times over 3 days

Sarah    •    721 days ago     #
Why can’t I pay for shopping? It’s stressing my a*se off!!

Mrs Hewitt    •    721 days ago     #
Is payment site down can not pay for order

Guest    •    722 days ago     #
Been trying to pay for shopping all day. Won't accept mine or my husbands cards. Is there a problem with payment site.Self isolating so no chance of going to store. Thanks

Guest    •    723 days ago     #
Won’t let me pay for my shopping

Guest    •    723 days ago     #
Cant pay for online delivery

RonnieW    •    723 days ago     #
I cannot pay for my edited order. Everything is fine until I go to pay and it doesn't accept the same card I paid with earlier. I was only adding on 2 small items that came to less than 2 pound.

Guest    •    724 days ago     #
The payment part

Vicky    •    727 days ago     #
Iceland says takes payment on day of delivery, I get paid tomorrow so tried to book delivery for tomorrow but its declining my card

Patmccomas48@gmail.com    •    728 days ago     #
Unable to login again for my shopping denying Access yet again have checked my phone why is this please and why.thankyou.

Guest    •    729 days ago     #
Payment checkout

linda Wendy markwell    •    729 days ago     #
and the links you have put on here are not working

linda Wendy markwell    •    729 days ago     #
i can not get on to the online delivery keeps saying access denied why is this happening

Guest    •    730 days ago     #
Wont accept either me or my boyfriends cards ive tried multiple times just keeps saying problem with

guest    •    731 days ago     #
card been charged but order didn't go through? scam. getting to the bottom of it ASAP

Guest    •    733 days ago     #
Will not take any card payments

Guest    •    734 days ago     #
Keeps saying there is something wrong with my card

Hannah stocks    •    736 days ago     #
Won’t let me pay for shopping last night

Peter budd    •    736 days ago     #
Can't make a payment to Iceland is app down

Guest    •    737 days ago     #
Wont let me pay

AMANDA    •    737 days ago     #
Wont bring up delivery dates

Guest    •    737 days ago     #
Can't give payment

Guest    •    738 days ago     #
not processing payments, tried multiple cards.

A Dolan    •    741 days ago     #
I received an email with a voucher for £8 off when you spend £40. To spend today
Went to use the app today but is says my email isn’t recognised ???? even though they sent me the voucher. Took it to store and they honoured the voucher and said they had not received any online orders over night. Which is unheard of apparently.
Definitely a problem somewhere

Sue    •    743 days ago     #
Iceland won’t let me sign in

Kat    •    743 days ago     #
Tried those

Kat    •    743 days ago     #
Won’t take payment anyone know when he sorted?

linda    •    744 days ago     #
Cant pay with paypal. Cant get through to head office. all they say is U are in a long queue. terrible customer service

LOL    •    745 days ago     #
Website is still not working.

Guest1    •    746 days ago     #
Payment not working

Ian Sandeman    •    748 days ago     #
Payment not working

Andy    •    748 days ago     #
Access denied message for all the URL's quoted by Admin

Guest    •    751 days ago     #
Payments, tried many different methods all declined but money is there

Emma    •    754 days ago     #
I'm trying to login but I only get an access denied comment

Laura    •    760 days ago     #
I can't login at all I've changed my password 3 times and it still keeps saying there is something wrong

Hayley Sinclair    •    760 days ago     #
Try to pay by my bank card . wouldn't let me saying there is a something wrong with my details or was insufficient funds,which there wasn't. Managed then to pay via PayPal . Please can you let me know that nothing will go out my bank account from trying to order via bank account.

Mrs Angry    •    761 days ago     #
Can't process order even though I have enough money in the bank to pay!!

Ryan    •    762 days ago     #
Can't make a payment same as other people with same message

N    •    764 days ago     #
There was a problem with your payment which means your order has NOT been completed. Please check your card details and ensure you have the full funds available in your account...driving me crazy

Nicola    •    764 days ago     #
Trying from last night to pay for my stuff it will not take payment

Guest    •    764 days ago     #
Says they don’t deliver to my area yet I order every month

Guest    •    764 days ago     #
Won't take payment

MANDY    •    765 days ago     #
NO ITEMS AVAILABLE???

Karen    •    765 days ago     #
Everything you search for it can't find even chicken pizza chocolate

Jb    •    768 days ago     #
Website issues won’t log in.

Guest    •    768 days ago     #
Worn take payment

Sally    •    771 days ago     #
For the past week every time I go to checkout it tells me that an item is either wrongly priced or unavailable. Does not tell me what it is? Tried removing items but still there! Really frustrating.

T    •    774 days ago     #
Unable to amend order

Lisa pavitt    •    777 days ago     #
Not taking payment

Guest    •    779 days ago     #
Payment issue

Alan Mitcham    •    780 days ago     #
Not processing payments

Guest    •    781 days ago     #
Post Code delivery check

J Rose    •    781 days ago     #
Saying they do not deliver to my address, never had any issues before with a delivery.

Sambam    •    781 days ago     #
Seems like I'm having the same problem as everyone else , says they dont deliver to my postcode , hopefully this is resolved soon , I need my mini fish fillets ????????

Guest    •    781 days ago     #
Delivery saying they don't deliver to my address when they have lots of times

Caren    •    781 days ago     #
Your links pinned from Admin give the same problem's don't deliver etc...

Sj    •    781 days ago     #
Cant deliver to my area apparently, I order monthly! what an earth is going on? I wanted to place an order b4 midnight to get next day delivery. Not going to happen now is it!

Chukwu Jatta    •    781 days ago     #
keep saying do not deliver to my area, been delivering for years, whats up???

Caren wells    •    781 days ago     #
Not able to book delivery slot or look on site. Keeps saying they don't deliver to my address check and change my postcode? Not even able to browse the site?

Kenneth Baker    •    781 days ago     #
You links are not working either

mr walker    •    781 days ago     #
keep saying do not deliver to my area, been delivering for the last 15 plus years, whats up???

Kenneth Baker    •    781 days ago     #
Keeps saying they can't deliver to my area iv been with them years

Sharon    •    781 days ago     #
Keeps saying they can't deliver to my area iv been with them years

Guest    •    781 days ago     #
home delivery not working

Guest    •    781 days ago     #
will not accept home deliveries

guest    •    781 days ago     #
Keeps telling me they dont deliver to my area, and I have had an account for over a year.

Guest    •    788 days ago     #
Is the site back up now?

Guest    •    788 days ago     #
Can't place order

Guest    •    789 days ago     #
Anybody having problems trying to update an order

Guest    •    792 days ago     #
Won't accept card details

Guest    •    794 days ago     #
wont accept my visa debit- funds in account

Daniel    •    794 days ago     #
Ok so, this is now easy to sort, I have just done it and my order went through fine, 1. Go to checkout securely, 2 select the PayPal option, pay with your visa/MasterCard through PayPal and it will place your order.

Guest1    •    794 days ago     #
can not process my order. Error IF10002 keeps appearing. soooooo annoying..........!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Daniel    •    794 days ago     #
Iceland.co.uk not working offers error code IF10002

Margaret murphy    •    795 days ago     #
Can not pay for my groceries I have order them on line but can not pay for them has page will not pop up

Joanne Emsley    •    795 days ago     #
Tried the links they don’t resolve it - first time this has happened to me

Joanne Emsley    •    795 days ago     #
Checkout page is locked and won’t load

S wells    •    795 days ago     #
Been trying to check out and pay since yesterday and still not working

Maria    •    795 days ago     #
Can't check out been trying since yesterday

Guest    •    795 days ago     #
Can't check out. Been trying since last night. Payment page won't load

Guest    •    795 days ago     #
Can’t checkout... I have booked delivery completed shopping but can’t pay for my order ????

Guest    •    795 days ago     #
Pay for shopping is not loading

Guest    •    795 days ago     #
Been trying half the day to pay for my shopping and the page is freezing and will not let me checkout.At least notify your customers if there is a problem.

Laura    •    795 days ago     #
Been trying all day to checkout page won’t load on payment stage

Guest    •    795 days ago     #
Can’t checkout

Eileen    •    795 days ago     #
Cannot get to payment page to pay for my order so I’ve lost my slot. I’ve been trying since 6pm and it’s now 8.45 pm. I give up.

Guest    •    795 days ago     #
Can’t pay for my shopping online

Guest    •    795 days ago     #
Won’t let me check out ...

Guest    •    795 days ago     #
Can't checkout order

Guest    •    795 days ago     #
trying to pay for my shopping saying not right person and not taking payment its stupid they wont ha

David    •    795 days ago     #
The Iceland website is a joke, it’s always got problems, you’d think that they would be on top of it. I guess like their food they got it cheap.

Doug    •    795 days ago     #
can't pay for order.

Guest    •    795 days ago     #
Cannot get payment section up keeps it flashes up and disappears trying to pay for delivery on Monda

S wells    •    795 days ago     #
Payment page

Guest    •    796 days ago     #
Payment page

Guest    •    796 days ago     #
Will not load the payment screen at checkout.

Guest    •    799 days ago     #
Cant pay for my order

Guest    •    800 days ago     #
Cannot log in on the web site. I am self isolating and find this absolutely amazing. Extremely disappointed with Iceland at the moment and STILL getting the odd text now and again after specifically requesting that I was not sent any more :)

Guest    •    803 days ago     #
payment section

Peter    •    803 days ago     #
I can't get to the Iceland website, useless.

Donna    •    808 days ago     #
Been trying all day to get a delivery constantly telling me payment has failed check funds in account or use PayPal

Stupid site    •    811 days ago     #
Did my entire order and got down to the button to add payment details and now it's continual errors, saying the link is not working..do you not want my money??

Guest    •    814 days ago     #
Awful user experience - trying to edit order with 1 hour to go til deadline. Keeps saying card failed, check funds, don’t try again or authority again (message doesn’t even make sense it’s not authorized at all so how can it authorize again) and try PayPal - even though no PayPal option in drop down box plus I don’t have a PayPal account. Now I’m stuck with products I no longer need and can’t add some last minute essentials. Iceland need to get these basics right, they’re also missing out on extra revenue.

Trev    •    817 days ago     #
Is the server down it not expecting my PayPal payment

Carole    •    818 days ago     #
I can’t change my order.

Guest    •    818 days ago     #
I can’t change my order

Guest    •    823 days ago     #
Payment keep failing even though. Card details are correct Funds. Are available keeps telling me to use paypal errors code if10002

Turan    •    834 days ago     #
Iv done a whole £75 pound order with £150 on my bonus card so there's more then enough, I booked the delivery day but when it came to the payment it said there's an issue due to insufficient funds but its took the money off my bonus card and my order hasn't been placed so I'm now down £75 pound and no food/drinks

Guest    •    834 days ago     #
Payment came out my bonus card but my order hasn't been placed I'm now down 75 pound

Margaret Lugger    •    834 days ago     #
Unable to edit my order due tomorrow 20/3/21

Debby    •    855 days ago     #
Payment keeps sailing. Saying invalid funds.
Tried twice this week with same outcome.
In a Pandemic this is disgraceful for those who are self isolating or are housebound. Will be going elsewhere

Tracey    •    856 days ago     #
Is payment section down

Guest    •    863 days ago     #
Booking a delivery

Guest    •    867 days ago     #
The link to amend/cancel my order for tomorrow is not working on the website, this just goes in a lo

Guest    •    868 days ago     #
I keep getting your basket cannot be completed as you have invalid costs or product is not available in the requested quantity. I have deleted everything and did items one by one and same error message comes up on every product. Called customer service yesterday but it’s still happening today

Guest    •    868 days ago     #
Payment keeps failing

David Baker    •    870 days ago     #
Cannot make alterations to my order although the website says I can. The green clock is ticking but I can’t even cancel the order. I’ve emailed Iceland.

Guest    •    870 days ago     #
still wont let me place order as warning keeps coming up

D Townsend    •    880 days ago     #
Never had so many problems as with Iceland website.spent all weekend trying online shop, would not accept my previously used password tried changing password so many times then it locked me out

Carole Latham    •    909 days ago     #
Not working for me do all order then it freezes at payment

Davies    •    913 days ago     #
Unable to add to order.order wont load