We are one of the UK's largest parcel delivery companies, with Hermes ParcelShops and Courier Collections from only £1.89 Ex VAT. Find out more about Hermes here

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Admin       comment pinned    #
Possibly, redirect from different versions is configured incorrectly on In this case, use the links below:

Guest       5 hours ago     #
Parcels not moving for 2 days

Guest       12 hours ago     #

Cheryl Franklin       1 day ago     #
Not accepting my usual debit card this evening.
Tried a different card and it won’t accept that either

Ian       2 days ago     #
Payment not going through

Guest       3 days ago     #

Guest       3 days ago     #
General Outage

Guest       3 days ago     #

Guest       42 days ago     #

Mike Thompson       44 days ago     #
Hermes Parcelshops in Trowbridge Wiltshire not accepting drop offs as their systems are down.

Guest       44 days ago     #
parcelshop system down

Frances Martin       90 days ago     #
Absolute shambles - tracking not being updated and telephone svce automated

Guest       96 days ago     #
trying to send parcel payment section not taking payment

Trish micklethwaite       110 days ago     #
Unable to make payment

Hayley       144 days ago     #
keeps saying tracking not working

Unhappy       186 days ago     #
Unable to make payment once at checkout. No way of contacting Hermes that works.

Tina       205 days ago     #
1/4/21 Couldn’t complete my request due to screen going blank at login?
Also unable to convey/ querie my initial problem due to no person available on phoneline also virtual assistant can’t compute my querie; only has, limited programming which is inadequate for customer service. Very frustrating.

Guest       238 days ago     #

David Andrews       244 days ago     #
My Tracking number 9935601861439673, order says my delivery will be Monday 22nd Feb . However on tracking it says it was delivered previous Thursday, but I haven't had it. What's going on.

Linda       313 days ago     #
What’s up with the website today. Seems to be working until you try to pay and then it just doesn’t work any more. Need to get this parcel off today. What am I supposed to do now?

Peterbromley       321 days ago     #
I Managed to pay for a parcel with paypal Then the web site froze and I could not log back in. So I cannot send the parcel. an someone let me know what is going on, you cannot speak to a human on the phone, I guess I will have to use Royalmail!

Mary Bowyer       324 days ago     #
3/12/20 Myhermes login NOT working for the last day....WHY Mary

Alex       327 days ago     #
Website not working for last two weeks, unable to log in at all.

Marek       604 days ago     # website is not working for me, and I don't know where to go to get them back. The 2 tutorials I have so far were very short and didn't teach me much at all. Why not just put the videos online? I get a lot of questions like this regarding Blender as well, as people really need the information to be able to make animations. The ones I have found on the internet are either outdated, or too complex. After a couple of videos on youtube, I feel like Blender isn't something that will be used in the real world. I have an idea where people are going to get the answers they need, so they can use it in the real world.