We are one of the UK's largest parcel delivery companies, with Hermes ParcelShops and Courier Collections from only £1.89 Ex VAT. Find out more about Hermes here

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Admin       comment pinned    #
Possibly, redirect from different versions is configured incorrectly on In this case, use the links below:

Joanna       8 hours ago     #
Will not allow me to enter card number to make payment

Guest       8 hours ago     #

Guest       7 days ago     #

Guest       7 days ago     #
General Outage

Guest       9 days ago     #

Guest       10 days ago     #

Kathryn       16 days ago     #
Can't pay for my parcels at checkout. Chat line useless. Surely Hermes don't want to lose income?!

Guest       19 days ago     #

Guest       19 days ago     #

Guest       28 days ago     #
payment not accepted at checkout

Guest       28 days ago     #
Not accepting payment.

Guest       29 days ago     #
Won’t take payment.Tried last night and this morning.

Guest       30 days ago     #
website not accepting payments

Robbie Holst       31 days ago     #
Tried to pay to send parcel, could not make payment, chat line if F.....G useless to resolve a real problem.

Guest       37 days ago     #
I can't get past the "what is in your parcel", the "circle" goes round but nothing happens

Guest       42 days ago     #
Payment method for parcels not working

Guest       44 days ago     #
Check out

Belinda Kirk       48 days ago     #
Sorry but reiterating a standard automated reply does not help.

Belinda Kirk       48 days ago     #
I am already using the secure website ""

Belinda Kirk       48 days ago     #
Hermes won't accept payment. Clicking "pay now" show "no entry" sign and then displays Pay Now again.

Guest       51 days ago     #
Checkout not working when payment made

Mr. T       55 days ago     #
I cannot complete my order, won't take Paypal or Bank Card.

Cherry       56 days ago     #
cannot get past the add address stage to place a return. awful site

P       58 days ago     #
First QR code not accepted by parcel shop, said that this could not be dropped off at parcel shop. So I got another QR code from Hermes and the same thing has happened. That is two trips to a parcel shop with a heavy parcel and I’ve still not been able to drop it off.

Guest       62 days ago     #

Guest       65 days ago     #
Hi Admin, I have tried those links and still an issue with orders not going into the basket and won't take card payments. The website as it is cannot be used so I am having to use alternative companies instead, is there any update?

Alan       66 days ago     #
Can t pay for delivery won’t accept card

C Kelly       67 days ago     #
Cannot make payment on website. Really poor help service.

Sylvia Fothergill       71 days ago     #
I enter postcode and weight details but when I go to 'get a price' the page is not loading. I have tried the links admin posted but still the same problem

Tom Cahill       74 days ago     #
cannot complete shipment transaction

Andrew Johnson       76 days ago     #
Cant pay to send a parcel. What going on

Guest       79 days ago     #
Hermes website not working, past week a parcel goes into the basket and then when go into basket it disappears. Been taking about four attempts before it stops disappearing out the basket. Tonight the website won't take card payments.

Guest       88 days ago     #
Parcels not moving for 2 days

Cheryl Franklin       89 days ago     #
Not accepting my usual debit card this evening.
Tried a different card and it won’t accept that either

Ian       90 days ago     #
Payment not going through

Mike Thompson       132 days ago     #
Hermes Parcelshops in Trowbridge Wiltshire not accepting drop offs as their systems are down.

Guest       132 days ago     #
parcelshop system down

Frances Martin       178 days ago     #
Absolute shambles - tracking not being updated and telephone svce automated

Guest       184 days ago     #
trying to send parcel payment section not taking payment

Trish micklethwaite       197 days ago     #
Unable to make payment

Hayley       231 days ago     #
keeps saying tracking not working

Unhappy       274 days ago     #
Unable to make payment once at checkout. No way of contacting Hermes that works.

Tina       292 days ago     #
1/4/21 Couldn’t complete my request due to screen going blank at login?
Also unable to convey/ querie my initial problem due to no person available on phoneline also virtual assistant can’t compute my querie; only has, limited programming which is inadequate for customer service. Very frustrating.

Guest       326 days ago     #

David Andrews       332 days ago     #
My Tracking number 9935601861439673, order says my delivery will be Monday 22nd Feb . However on tracking it says it was delivered previous Thursday, but I haven't had it. What's going on.

Linda       401 days ago     #
What’s up with the website today. Seems to be working until you try to pay and then it just doesn’t work any more. Need to get this parcel off today. What am I supposed to do now?

Peterbromley       409 days ago     #
I Managed to pay for a parcel with paypal Then the web site froze and I could not log back in. So I cannot send the parcel. an someone let me know what is going on, you cannot speak to a human on the phone, I guess I will have to use Royalmail!

Mary Bowyer       411 days ago     #
3/12/20 Myhermes login NOT working for the last day....WHY Mary

Alex       415 days ago     #
Website not working for last two weeks, unable to log in at all.

Marek       691 days ago     # website is not working for me, and I don't know where to go to get them back. The 2 tutorials I have so far were very short and didn't teach me much at all. Why not just put the videos online? I get a lot of questions like this regarding Blender as well, as people really need the information to be able to make animations. The ones I have found on the internet are either outdated, or too complex. After a couple of videos on youtube, I feel like Blender isn't something that will be used in the real world. I have an idea where people are going to get the answers they need, so they can use it in the real world.