Is Nationaltrust.org.uk up or down today?

Admin    •    comment pinned    #
Possibly, redirect from different versions is configured incorrectly on nationaltrust.org.uk. In this case, use the links below:

http://nationaltrust.org.uk    https://nationaltrust.org.uk    http://www.nationaltrust.org.uk    https://www.nationaltrust.org.uk

Guest    •    2 hours ago     #
Log-in

Guest    •    1 day ago     #
General Outage

Guest    •    1 day ago     #
App

Guest    •    1 day ago     #
Website

Edgar    •    3 days ago     #
This is what you see when you try to log in. Its been like this for several months now.
We’re making some essential changes to our website and IT systems which means that My National Trust is currently unavailable. Find out how you can continue to make changes to your account, including changing your details and ordering a new car sticker.
We're sorry that you're temporarily unable to update any information held in your My National Trust account, but our Supporter Services Centre can make changes for you. They can help update your personal details, amend or set up Direct Debits and more.
Please call 0344 800 1895 (local call rates apply) or email enquiries@nationaltrust.org.uk to make any changes.

cHRISTINE    •    26 days ago     #
I rang no 0344 800 1895 was holding on for 26mins before I hung up! tried to email but not able to do that either.
I can not log into my account dosent recognise my password, tried to reset but recieved no email to do so. I am a frustrated member of 30 YEARS PLUS

S    •    39 days ago     #
Website not up and showing as having moved or not available

Guest G    •    42 days ago     #
Can't login, Can't reset password.

Helendpeters@yahoo.com    •    47 days ago     #
Unable to connect at all....bit of a mess as I'm trying to plan a holiday

Eleanor    •    53 days ago     #
Trying to log in, password not working.Tried changing password,but "no account found" so cant do that.

Oh dear    •    61 days ago     #
NT website now has an update:

"Update from our Supporter Services Centre
Due to an ongoing backlog of enquiries it’s currently taking our Supporter Services Centre much longer to answer calls and emails. We're extremely sorry for the delay and we know our supporters are not receiving the service they expect and we want to deliver. We're continuing to do all we can to improve access to our Supporter Services Centre team and will respond to calls and emails as quickly as we can. The Supporter Services Centre is open from 9am to 5.30pm, Monday to Friday and 9am to 4pm weekends and bank holidays. We ask that if your query isn’t urgent please email us and we will respond as soon as we can. Thank you for your patience and understanding."

Long member    •    67 days ago     #
I have had a notification letter for membership renewal. I have tried to set up on line without success the screen will not allow entry of an email address. The membership phone line is just clogged up all day long. I have been to nearest site to renew at desk but they say the new system won’t allow. Doesn’t NT want any business.

Lin    •    75 days ago     #
Have been trying to renew my daughter's gift membership since January. Her circumstances have changed but the system could not change her status. Have spoken to various advisers and sent emails but the issue has not been resolved. Promised phone calls have not been received and I just don't know where to turn for an answer. No complaints contact on their website, everyone I have spoken to is very apologetic, but unable to progress my request. Not good enough.

Sarah    •    79 days ago     #
Website not working, won't let me log in or buy membership. Get a reoccurring error message.

Guest    •    81 days ago     #
Membership

Z    •    81 days ago     #
Trying to purchase a membership. I think they are purposely not letting anyone join whilst the easter events are on so we have to pay full price at the venue

Frustrated would-be member    •    81 days ago     #
Still a hopeless website and poor customer service, what is going on at NT?

Gill    •    81 days ago     #
I've been trying over the Easter weekend and again today to sign up for membership. I enter all information but message says I should check the information I've provided. I checked it all several times and used https:// address. Also waited 13 mins holding on the phone and gave up. What's going on?

Eleanor    •    82 days ago     #
Been trying to create another account to buy a family membership for a gift for three days now. Keeps saying "check information provided".Phoned,they took details,passed on to another department for payment,got cut off!

Emma    •    82 days ago     #
trying to create account to sign up for membership, cant get past 1st page keeps saying ''Please check the information you’ve provided''

adrian    •    83 days ago     #
just tried to create an account getting the same message as others "check all boxes " guessing the site has crashed

Winnie    •    83 days ago     #
NT do need to sort out their web IT. Easter weekend is possibly a key weekend for people to join but I am finding the web site really off-putting. Forced to create an online account to buy membership but unable to do that as all I get is a recurring error message even though all required boxes are completed. What a mess.

Guest    •    83 days ago     #
Setting up online account

ES    •    83 days ago     #
Tried to join online and keep seeing message to check all information provided. All mandatory boxes are filled out so I have no idea what the issue is. I have given up on NT.

G Turner    •    85 days ago     #
The login doesn’t work and after 22 mins waiting for our call to be answered we’ve given up trying to join

Jason Etheridge    •    86 days ago     #
Unable to sign-up for an account, just get an error saying:
'Please check the information you’ve provided'.

I phoned them up and they confirm their systems are down.

Stefan    •    86 days ago     #
I Joined yesterday, no confirmation email received. Today the login doesn't work. And I need the pass for tomorrow.

Guest    •    91 days ago     #
MyNT not working

Alison Marks    •    107 days ago     #
I can’t renew my membership

S. Tucker    •    131 days ago     #
Cannot get site to renew membership,

Guest    •    388 days ago     #
Keep getting HTTP error 503

Sue    •    524 days ago     #
Cannot get through to checkout from shop.

Laura    •    545 days ago     #
tried on 2 devices and 2 different browsers and can not proceed any further than selecting which membership is required

Amanda Patterson    •    570 days ago     #
Cannot get access to checkout from shop.

Guest    •    855 days ago     #
GeneralOutage