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Admin       comment pinned    #
Possibly, redirect from different versions is configured incorrectly on In this case, use the links below:

Dave Pearse       1 day ago     #
Unable to make my monthly payment to Next by my usual means, have tried two other cards as way of payment for a few days. NEXT - WHY HAVEN'T YOU NOTIFIED YOUR CUSTOMERS OF THE "TECHNICAL ISSUE" I certainly "WILL NOT" BE PAYING ANY ANY ADDITIONAL FEES FOR LATE PAYMENT!! My cards work fine with other Vendors so the issue is definitely at your end. Orders going through fine, how ironic! Disgruntled!!!

Guest       2 days ago     #

Guest       3 days ago     #

Guest       3 days ago     #

Guest       3 days ago     #
Unable to make a monthly payment via debit card or paypal

Guest       3 days ago     #
General Outage

Guest       4 days ago     #

Guest       5 days ago     #
Payment not working

HJ       6 days ago     #
Unable to log in as password is not recognised despite it being correct. Unable to reset password either

Jane Field       6 days ago     #
I cannot login and pay my account and have received a threatening letter. Please sort it. Customer number XF529426

Guest       9 days ago     #
unable to make payment

Ann Wilson       10 days ago     #
Why can't Next UK at least let us know what's happening with our orders. Complete 'silence' is unacceptable       10 days ago     #
Won't let me log in

Guest       11 days ago     #
Can't log in keeps kicking me out

Guest       11 days ago     #
I have tried texting and phoning for a returns label to be emailed but by text it said wrong account

Gemma       11 days ago     #
Won’t add anything to the basket been like this for 3 days now says “ error on page “ tried using the app and the website

Cw       11 days ago     #
Can't log in. Message says incorrect details but they are right

Kim       12 days ago     #
Can't check out

tdb       15 days ago     #
Can't make payment

SB       16 days ago     #
Cant make payment on web or App

Trudy Lake       17 days ago     #
Unable to login to account saying password incorrect . Tried to reset but no email received ???

Guest       18 days ago     #
Can't make a card payment.

Jk       18 days ago     #
Can't make card payment

Jean       18 days ago     #
Can't login

Leigh       18 days ago     #
Can’t log into my account. Saying details are incorrect.
Tried using the links suggested by admin but this doesn’t work either.
Thought I’d been hacked until I saw comments on here!!!

Claire       18 days ago     #
Can’t login or reset password

Deb       18 days ago     #
Same problem here saying my details are incorrect can’t get on anything

Kim       18 days ago     #
Unable to log in

Neen       18 days ago     #
Phew! Started to panic that my account had been hacked when I couldn’t get on.

AnnaS       18 days ago     #
Cannot log in
Guess it’s not just me then. Saying incorrect password when I was only in my account earlier today so I know it’s correct. Then unable to reset the password. No email received to update it.

Kelly       18 days ago     #
Cannot login or reset account

Guest       18 days ago     #
cannot log in saying incorrect details and they are correct. It doesn't send me an email when i try

Sue       18 days ago     #
Can’t login says incorrect details and no email sent to reset

ZIZI       18 days ago     #
Can't login - saying wrong password even though it isn't and not sending reset password email

Chloe       18 days ago     #
Not letting me log in or reset

Kelly       18 days ago     #
Incorrect log in details

Sara       18 days ago     #
Glad it’s not just me, been trying to make a payment and saying incorrect details

Ccoop       18 days ago     #
Can’t log in saying wrong password. Also
Won’t let me reset password

Cheryl       18 days ago     #
Saying my login details are incorrect.

Kate       18 days ago     #
Can’t log in either no email to reset password

Kare       18 days ago     #
Not working. Can’t sign in to make a payment

Helen       18 days ago     #
Not recognising log in details also not getting email to reset password.

Sarah       18 days ago     #
Saying my login is incorrect and when I try to click forgot password no email
Is getting sent through to change it

Leah       18 days ago     #
Not recognising log In

Rachel       18 days ago     #
Can't log into account

Anon       18 days ago     #
Unable to login ??

Craig       18 days ago     #
getting "incorrect details" when trying to log in - even though they are correct

Rachel       19 days ago     #
Unable to make payment to account for the past few days. Site comes up with buffering signal when you go into payment screen

Guest       22 days ago     #
Can't make online payment for 3 days

Guest       22 days ago     #
Cant make a payment. Just keep getting the blue cirlce

Anna M       25 days ago     #
Not able to actually buy anything. Goods go into basket but that's it. None of the buttons in that level menu work.

Lisa       27 days ago     #
New checkout is complicated. How do you pay for items in basket?

Alison       29 days ago     #
App never allows payment just spinning.
Normally website will but doing the same today and just spinning

Guest       29 days ago     #
Next sale not been working for the last four hours?? No point booking a slot!

Guest       29 days ago     #
VIP sale

A       30 days ago     #
Useless vip sale if you can’t get into your booked slot. Not working since 4.30pm yesterday

Gillian       30 days ago     #
Can log in ok but when I go on the sale site it won’t load the pages. I’ve tried the links posted by admin but I have the same trouble

Ceede       30 days ago     #
Next sale won’t load every time there is a sale this happens

Guest       30 days ago     #
Sale site hung

Michelle Canciani       30 days ago     #
Sales pages just crashed. Problems with the server apparently. This happened last time. Gave up in the end. ????

Laura       30 days ago     #
website opens but nothing works,cant order anything,or log in.About a week now.Admin post about trying different links equally hopeless.

Anita       31 days ago     #
Tried to make payment but saying can’t take payment. Tried two different cards and both have sufficient funds. Took payment and reversed it so no payment made

Kerry       31 days ago     #
Can't make payment

Ana       33 days ago     #
Cannot complete the payment. Tried the whole day without any luck. Is this issue going to be fixed soon?

Christine       34 days ago     #
Next website is down. I've tried paying over 3 days now. No response at all just a white background and a black line spinning around!!!

Amanda w       35 days ago     #
Trying to make a payment, but the screen just goes white a the black thing spins.

Marina       36 days ago     #
Can’t make payment with debit card on next app the tab isn’t working going on 3 days now!

Guest       36 days ago     #
Payment section.

Guest       38 days ago     #
Can't make a payment

Guest       38 days ago     #
Load products to basket, they then keep disappearing so cannot check out!

Lucy Pitkin-Woolls       39 days ago     #
Made order last week no enail received to confirm. Can't log in trying to change password and the link in reset email received does not work.
Want to buy more but can't - no option to check out as guest

Carol Winfield       40 days ago     #
Placed an order on website but not showing as ordered and no e mail received! Tried twice.

Sarah Hart       42 days ago     #
Can’t make payment with either debit card or via PayPal. No way to email and can’t spend all day trying to get through on the phone. Been trying to pay for 3 days and Payment will be late soon.

Adele       45 days ago     #
Can’t access my Order Tracking! I contacted Next Chat - useless ????

Mrs Eaves       46 days ago     #
Want to place an order but when I click to look at something in detail it never loads

Miss Dann       47 days ago     #
Been trying to make a payment all weekend, app won't let me add a new debit card or use paypal. Tried ringing and there's a problem with the phone line too
Please can you advise what to do.?
Thank you.

Guest       47 days ago     #
Can't add a debit card or pay via paypal. And the phone line is also not working. Please advise how

John Kinsella       47 days ago     #
i got to your website,it loads but when I click on any category or my account or anything on the page and it doesnt open.I have been on other websites and they all work fine,just yours.I even went on your chat,typed my message but that would not send either.Something must be up.I was looking to pay my account but can't do it

Guest       47 days ago     #
Just won't let me sign into account. Spoke to them Friday. Not even getting their email to reset password. Has to be there end as getting emails from everyone else. What a mess. Will try speaking to them again

Guest       49 days ago     #
Ordering clothes being emailed they are coming then they are out of stock when they visible are not,

Guest       50 days ago     #
Trying to make payment but radar just going round and nothing else happening. I'm concerned about no

Guest       51 days ago     #
can not check out on App...Won't let me accept terms & condition and complete pay !! so frustrating

IS       51 days ago     #
Can add items to my basket but unable to get to checkout; page just keeps returning me to my basket.

Sarah       53 days ago     #
Cant add bits to basket from PC or ipad - tried for two hours - kept coming back to it.
Annoying for us - must be finanically crippling for Next as I have now found the prodcut on another web site.

Alison       53 days ago     #
unable to add goods to the basket

Gillian Beard       53 days ago     #
Basket had items in, now empty and can’t add more

Alison       53 days ago     #
Unable to add goods to basket

Guest       55 days ago     #
Showing items in stock and when added to basket saying sold out

Guest       55 days ago     #
Payment screen

Mary       57 days ago     #
I have been trying to get through payment for four days and still not working!!

Sarah       57 days ago     #
Used the pinned link and still doesn't work on payment

Sarah       57 days ago     #
Trying to make payment for 3 days but just buffering once I chose my card. Payment now late is thisxa twisted way to rack up late payment fees !!!!!

Mills       57 days ago     #
Trying to make online payment but timer just going round! Gave up & quit out - why does this keep happening Next?

Teresa       58 days ago     #
Tried app and website but unable to make a payment via debit card, timer is just going round still. Last time yhis happened I had to delete my card and re enter details but I can't do this every month! This has been a regular occurrence for months now

maria       60 days ago     #
wont let me checkout keeps saying declined

Z       60 days ago     #
Can’t order anything- just says “unable to add to basket”-even on random stuff that is unlikely to be in demand. Next Live chat unhelpful..

Mary Ross       60 days ago     #
Payment is not working today..can't get through

Cat       61 days ago     #
Can't make a card payment on the website

Angela       61 days ago     #
Cannot get order tracking on link in myaccount

Guest       61 days ago     #
Payments line

Fiona Johnson       61 days ago     #
I have been trying to make my usual card payment since last Wednesday, but all I get is a white screen and the timernthingiengoing round. I am using my.usual Samsng android....

Jaide       66 days ago     #
Those links don't help sorry! tried them with no change.

Jaide       66 days ago     #
Took ages to login! Also can't purchase items due to issues with the Website

Guest       66 days ago     #
Won't allow me to click on items

Hayley       66 days ago     #
Cannot make payment using Amex. Tried twice and both times it goes through and I get the order confirmation screen, but then next email me saying:
We are sorry to let you know that the order you placed on 17/08/2021 at 17:27 was not processed due to a technical issue.

Please be assured that we won't be taking the payment you made when you placed your order.

Sharon       66 days ago     #
Tried links below no good

Guest       66 days ago     #
Cannot check out why?

Geoffrey       68 days ago     #
Login not working .... ??

Guest       69 days ago     #
Payment not processing via app or website - unsure if has gone through or not!

Guest       70 days ago     #
Can not make a payment via PayPal.

Guest       72 days ago     #
Payments not working

L.Lees       73 days ago     #
Trying to make online payment which I always do. When you get to payment it just keeps going round and cannot make payment.

Tracey       73 days ago     #
Can't make a payment

Jade       74 days ago     #

Sarah       76 days ago     #
Cannot make a payment. No PayPal/debit card option.

Nina       76 days ago     #
Cant checkout

Jeanette       77 days ago     #
Web site access denied

Sarah Horne       79 days ago     #
I can’t log on

Guest       80 days ago     #
Payment service. Keeps buffering

Nicola       80 days ago     #
Can’t log in on the app or website

Nicola       80 days ago     #
Can log in on the app or website

Shirley       80 days ago     #
Can't log in just says error

Guest       80 days ago     #
Cannot log in anything

Guest       81 days ago     #
Cannot checl out on website or the app

Guest       82 days ago     #
Can't complete order

Guest       82 days ago     #
cant login

Joan       83 days ago     #
Can't log in

Guest       83 days ago     #
Can't log in keeps saying error.

Chris       83 days ago     #
Payment almost complete then error message showed up - tried a 2nd time and gift card number now not valid despite no payment made.

Guest       83 days ago     #
Payscreen not loading.

Marvaret       83 days ago     #
Can't make a payment keeps buffering

Guest       86 days ago     #
payment online facility

Fiona cattell       87 days ago     #
Cannot make a payment been trying for over a week. Page just keeps buffering. What can I do?

Guest       87 days ago     #
Can't checkout

Mrs karen Ramsey       89 days ago     #
I can't make payment, been trying for over 2 weeks now, the page just keeps buffering.
What can I do please.

Lise Henriksen       90 days ago     #
Not able to make a payment

Leigh B       90 days ago     #
Unable to make a payment for for the second day

Karen       92 days ago     #
Been trying to make a payment for 2 days now. Hoping they don't add a late payment charge!

Kerry Gowans       92 days ago     #
Been trying to make a payment for over 2 week, just keeps buffering, I'm now behind with my payments and it's due again soon

Guest       92 days ago     #
Can't make payment

Guest       92 days ago     #
Payments stuck buffering

Becky       93 days ago     #
Cant place any orders

Christine Allon       93 days ago     #
Can't get on to make a payment, just keeps circling

Guest       95 days ago     #
Been trying to make payments for 4 days nothing. Next doing absolutely nothing . Wolfson needs to get a grip of his company

Elaine       95 days ago     #
Been trying 3 days to make a card payment

Virginia cutlan       95 days ago     #
Trying to make a payment for 2days

Guest       95 days ago     #
Next pay

Lisa jennings       97 days ago     #
I'm trying to make a payment have been for 2 days..why is it not working

Bernadette       97 days ago     #
Checkout not working, can’t complete order??

TM       99 days ago     #
Tried Pay Pal twice this morning, just buffering???
Don't feel confident using this site at the moment, potential security breaches for customer bank details.....sort it NEXT!!!

guest       100 days ago     #

guest       100 days ago     #
checkout not working

jane       100 days ago     #
unable to checkout for 2 days using credit debit card

Guest       100 days ago     #
Unable to checkout using debit or credit cards. Bank has said there nothing wrong their end.

Sharon       101 days ago     #
Can not make a payment....tried all evening. Just spins round and round. Sort this out please!

Guest       101 days ago     #
Can't checkout all day- Missed several items that are now sold out!

Rebecca       101 days ago     #

Guest       103 days ago     #
Checkout and pay

Lorraine pugh       108 days ago     #
Cannot pay other than PayPal. Wont let me use debit card

jonny       112 days ago     #
Payment by credit card doesn't work, had to use paypal instead

Sarah       116 days ago     #
Can not make a payment....tried all evening. Just spins round and round. Sort this out please!

Guest       116 days ago     #
Payment page

Sally       117 days ago     #
Can not make a payment!

Guest       117 days ago     #
Again cannot make a payment,just keeps going around and around

Guest       120 days ago     #
Making payment

Guest       122 days ago     #
Checkout not working

Lisa W       122 days ago     #
Items in basket but checkout goes to a page of adverts

Virginia       122 days ago     #
Cannot access account or do anything

Tracey E       122 days ago     #
Cannot access account or checkout on either the app or website!

Ian Hinchcliffe       122 days ago     #
Unable to log in to mobile app or website

Guest       122 days ago     #
Unable to checkout

Ivy Austin       123 days ago     #
Cannot access account, getting really a pain now !!

Jocelyn Foster       123 days ago     #
Unable to sign in to my account on the app. Cant checkout items in basket as wont go to customer login. Unable to make a payment on the app as cant sign in, tried going through the website instead but it freezes when I select car payment option. Have tried uninstalling the app and reinstalled again but makes no difference.

Mel       123 days ago     #
Won’t go to ‘checkout’ item is showing in stock

Angels       123 days ago     #
Cannot check our with items on my basket

n       123 days ago     #
unable to log in

LD       124 days ago     #
App - unable to make monthly payment

Jem M       124 days ago     #
Have had issues with the app closing whilst I’m browsing for a while. Then a week ago was unable to make payment through app. Last two days can’t complete my order, log in, access account without going all round the houses. No error message no info from Next by email or text to inform they are having issues and to apologise. What a joke. Last time I tried to report separate issue by email customer service were rude and unhelpful. Only reason I shop with Next is convenience as I pay off bill every month. Without that not sure why I bother! Rant over!

Guest       124 days ago     #
Payment via telephone

Sara       124 days ago     #
Won't allow me to check out so annoying as I pay yearly for next day delivery and I can't get to checkout!!

Denise       125 days ago     #
Unable to checkout

Donna       125 days ago     #
Unable to log Into my account.

Val       125 days ago     #
Won’t let me checkout. Have been trying numerous times in the last 24 hours. Also can’t access “my account” just returns to home page ????

Katarína       126 days ago     #
Bit ridiculous as for few days I am trying to pay for what is in my cart in but with out luck....

Sue       126 days ago     #
Can’t get on account page or checkout my order

Louise Franks       126 days ago     #
Won’t let me checkout or check my account and I need to pay my statement

Guest       126 days ago     #
Phoned Next yesterday to report the fault - was told nobody had reported anything! Not been able to place an order for 2 days now.

Amanda       126 days ago     #
Will not let me check out keeps taking me to another page

Gill       126 days ago     #
Won’t allow me to check out.

Claire Smethurst       127 days ago     #
Can’t get on account page

sIAN HARRIS       127 days ago     #
Cant get to account page either, just takes me to home page, I've been trying to return a parcel for 1 week!

Guest       127 days ago     #
Secure payment

Lynn Williams       127 days ago     #
I’m trying to get to the checkout and I cant

Catherine Arthur       127 days ago     #
Trying to get into my account keeps taking me to home page also when trying to confirm an order takes me back to home
Page. Next app

Guest       127 days ago     #
Can't get to payment page and most items appearing as 'not available'

Guest       127 days ago     #
Unable to make a payment in the last 48 hours

Guest       127 days ago     #
payment on website

Guest       128 days ago     #
Every item on the site unavailable in every size ?

Lynne       134 days ago     #
Cannot make a payment last week or today,just a circle going around and around

guest       134 days ago     #
tried all the links still nothing

guest       134 days ago     #
ive tried all afternoon to place an order

Guest       135 days ago     #
Can’t get to payment page

Kyle       136 days ago     #
Cannot add items to shopping cart, cannot check out

Guest       139 days ago     #
Payment system not working

Angie       139 days ago     #
Access denied on my server

Angie       139 days ago     #
Unable to access site

Jen       139 days ago     #
Unable to pay at the end using my saved card

Kim       140 days ago     #
Problem trying login all day. Always has been. Should be straight forward

Guest       142 days ago     #
Cannot make a payment stopped working

Djs       144 days ago     #
Can’t order from web site

Linda       145 days ago     #
Won’t let me pay extra payments ! Come on next ! I rang you , reply try later it will be fixed . You should let us know what’s going on !!!! Most of the time it works well ,,, But it’s not , so just let us know .. thankyou

Lisa       145 days ago     #
I can't access my account, add anything to my basket and then the site just times out. This has been happening all weekend.

Jamesmc       146 days ago     #
I cant go to check out page. Says it doesnt exist

Guest       147 days ago     #
Can't make payment.

Julie Webb       147 days ago     #
I cant seem to make a payment. I selected card saved to pay but just shows loading circle turning and wont allow mw to go further on payment

Stacey       148 days ago     #
Been trying to make a payment for the past 2 months and each time I've had to ring customer services to make a payment. Tried again every day this week, even removed and added my card again. Sort it out Next. Customer services tell me all is OK with the system but when I tried to pay over the phone it still didn't work and they had to ring me back.

AG       148 days ago     #
Can’t make a payment through my card or PayPal never had this problem before been trying from early morning through to this evening

Tr       149 days ago     #
Still unable to make a pay either with card or PayPal

Mrs Robinson       150 days ago     #
I can't make a payment. Its just buffering and my Internet is working.

Nicola       150 days ago     #
I cant order from the next website

Dawn       151 days ago     #
Unable to make a payment,been like this for 3 days now

Charles       152 days ago     #
Unable to make payments phoned and computer issues at next! Web site not linking to payments incl PayPal!

Guest       153 days ago     #
Can’t checkout

Guest       155 days ago     #
my collext in an hour order

Guest       155 days ago     #
Cannot pay bill online

Kim Connah       157 days ago     #
Can’t get online to make a payment

Guest       157 days ago     #
Can’t make a payment

Ruth Nidd       158 days ago     #
Can't make a payment

Dhumble       161 days ago     #
Unable to access onlime payment for account

Guest       163 days ago     #
Can’t log in

Guest       163 days ago     #
Website not working.
Unable to log in or buy

J1980       163 days ago     #
Unable to pay and purchase items screen not working

Krissy       164 days ago     #
Card payment screen just continues to load. Carnt pay bill online

Guest       164 days ago     #

Guest       166 days ago     #
Can't access the card payment screen

Cb       169 days ago     #
Cannot checkout at Next been trying to purchase items for hours

Jo Leigh       169 days ago     #
Redirects don’t work. Website been down for over an hour

Geraldine       169 days ago     #
All links below not responding!

Victoria       169 days ago     #
Website and app not working

MichaColl       169 days ago     #
Can’t access site or app

Guest       169 days ago     #
Payment wont go through

Julie       175 days ago     #
Payment issue via App fed up with it now almost happens every time ????????

Lucie       177 days ago     #
I cannot get onto my account at all and have been trying for weeks

Guest       177 days ago     #
Unable to check out. All items in stock. I have been trying for the last two hours.

Tabitha       179 days ago     #
Basket not working keeps saying error and their working on it

Leanne       179 days ago     #
Payment issue via app

Guest       181 days ago     #

Alex       188 days ago     #
cannot pay - world pay saved card option just sits there spinning

Teresa       197 days ago     #
Cannot pay. Keeps saying cardholder authentication

Guest       206 days ago     #
Check out not working

Guest       209 days ago     #
Payment page not working

Guest       211 days ago     #
Ain't receiving my order confirmation and there tracking system isnt coming up with my orders

Arran Hardy       212 days ago     #

Guest       222 days ago     #
Adding items

Guest       230 days ago     #
Check out

Guest       236 days ago     #
Cannot pay for a gift card

Guest       238 days ago     #

Lynne       269 days ago     #
Every time I try to checkout it dies!

Guest       297 days ago     #
Unable to proceed to check out

Guest       300 days ago     #

Jean Totham       321 days ago     #
Have tried for 2 days to buy gift cards , can’t get to authorisation of payment , error message comes up with try again later we may not b3 able to process your order

Guest       321 days ago     #
Cannot pay for gift cards , error message keeps coming up

Guest       331 days ago     #
Cannot checkout or add items to basket!

Marques       603 days ago     # website is not working for me. This is not a domain I own, so how does one request a URL to unblock my account? It's my email address. The email address in question does not belong to me, which is why the emails sent in were unproblematic and easy to accept. A few days ago a very generous friend sent me a sum of money and they really wanted me to attend his wedding with them, so I obliged and clicked the link. When I entered my details my account was reset and my email address changed. On my first attempts to login the system timed out and I was transferred back to the page you're currently viewing. What should I do?