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Admin       comment pinned    #
Possibly, redirect from different versions is configured incorrectly on In this case, use the links below:

Guest       3 hours ago     #

Guest       11 hours ago     #
Payment not going through saying issue with card

Guest       21 hours ago     #

Guest       2 days ago     #
General Outage

Guest       4 days ago     #

Caroljedwards       6 days ago     #
Next you need to sort the payment app this has been going on for months everytime try to pay it buffering loads of complaints same problem when are you going to sort this out

Caroljedwards       6 days ago     #
Everytime I try to make a card payment it buffers mainly daytime but sometimes works at night but last 2 days just buffering

K       7 days ago     #
Can't log in

Guest       8 days ago     #

CAROLINE       8 days ago     #
online payment not working correctly - reported

Guest       9 days ago     #
Payment not working

Avril Laurie       10 days ago     #
Unable to select items and put into basket.When clicking onto items continually spinning experiencing

Guest       10 days ago     #
Cannot shop as items selected when clicking on continuous spinning

Guest       10 days ago     #
Having problems making payment online for last 4 months

Grace batey       10 days ago     #
My app is not working cant order anything from the app

Guest       11 days ago     #
Can’t login

Guest       11 days ago     #
Couldn't make a payment at first but now can't log in either

Amy       13 days ago     #
Can’t payment on app or website. Been not working for days. Do they not like money.

Guest       16 days ago     #
Can’t make oayment

Guest       17 days ago     #
Link to pay by paypal is not working when signed into my account

Margaret       19 days ago     #
Unable to make payment for last 2 days. Won’t let me submit amount and add card details!!!

Mary       19 days ago     #
something is wrong with payment amount...wont let me put money on it and pay...its been three weeks and i dont want late payment!!

John       20 days ago     #
Not going to payment page after clicking check out

Sarah       20 days ago     #
Unable to make a payment.

Jackie       22 days ago     #
Still can.t make a payment.useless.been trying for two days.better not charge me late payment charge

Guest       22 days ago     #
Trying to pay, once I select card it will not connect

S.Harrison       22 days ago     #
Took me ages to refind all the items in my basket again after getting kicked out of the site and telling me my basket was empty, finally paid for my items and had to verify my payment through my bank app only to be told by the next website my card does not match my address which is utter nonsense. I've given up and will go somewhere else for the sales, Your Loss Next!

Guest       23 days ago     #
Paid balance with Paypal option, seemed to go through. Just checked my email and Next have issued a

Sue Hull       23 days ago     #
Cant make a card payment yet again. Payment due tomorrow.

Nicola Hill       25 days ago     #
Trying to pay and yesterday, not good enough, Next you need to take off the intrest!!!!

Jackie       26 days ago     #
Can't make a payment again.same thing last month

Jon       26 days ago     #
Can't pay on the app or online. Not going into bnpl. I've tried but your site is considered " unsecured " with Chrome.

Guest       27 days ago     #
Having issues logging in and reseting password

ev       27 days ago     #
I can't log in into my account to pay

Cg       27 days ago     #
Done what the admin suggested still can’t make a payment. Still can’t order. What a waste of time this close to Christmas

Anon       27 days ago     #
Doesn't load any categories of sale once clicked. Does it on app, website, mobile device and laptop

Guest       27 days ago     #

Ruth       27 days ago     #
Cant checkout get a message saying the check out page is not found......

Ga       27 days ago     #
What is going off with next and their payment system. It’s stupid. I’m this day and age why can’t we use an app to pay. Come on next get this sorted

Alison       27 days ago     #
I’ve been trying to make a payment on my next account for 5 days all kinds of payment methods are rejected even though they shouldn’t be. This is getting ridiculous

Guest       27 days ago     #
Can’t make payment on next

Debbie       28 days ago     #
vip sale site not loads, was the same last time, waste of time getting a VIP slot when you can view or buy the items.

Hazel       28 days ago     #
Keeps loading, can’t view anything for the sale? Can’t chat as too and no message to advise there are problems?

muggins       28 days ago     #
every time I go on this site, can't log in can't pay for items what is going on

Linda       28 days ago     #
Next not loading. Is anybody gonna sort this out

Guest       30 days ago     #
After getting on sale preview page can’t get into subsections like womenswear, home etc just seems t

Shell       31 days ago     #
I can log in OK, but I want to make a payment, click to use my usual card to make a payment but its just spinning, been trying for 5 hours now ☹

kkiel       31 days ago     #
unable to log in to my account

Rose       32 days ago     #
Unable to reset password… again. Not recognising email or password. Try to reset password but no email received to do this. Been having this problem since the summer!

Carmen       33 days ago     #
I can't make a payment it is not working

Guest       33 days ago     #
Can’t make a payment

No       33 days ago     #
Trying to make a payment online, not working.. sick of this with Next will be paying of balance soon. Can't be bothered with this every month. No other site seems to have this problem!!!

Alexander       34 days ago     #
Website general SNAFU, severe lag, not recognising password, not recognising e-mail address on contact form.

Guest       34 days ago     #
Online Payments

J worthy       34 days ago     #
I cant sign into my account its as if its frozen, this happens all the time

Lynn young       36 days ago     #
Hi, I keep trying to pay my bill but each time I try, the black circle just keeps going round when I get to payment amount, I am now late with my payments because of this. Can you please tell me why this is happening? I don't have this issue with other sites. I've even changed my password in case it wasn't secure. Many thanks, Lynn Young

Guest       37 days ago     #
Checkout - coming up as page not found

Guest       37 days ago     #
Payment wont let give me an option when i go to place an order to use next credit and also says erro

Jan Wood       40 days ago     #
Need to reset password, no email received

Guest       41 days ago     #
Can't log in or reset password.

Leigh       41 days ago     #
Can’t view my bag and checkout

Jallen       41 days ago     #
Can't checkout.

Guest       41 days ago     #
unable to make payment online

Guest       41 days ago     #
Unable to make payment. Tried for quite a few days now!

Guest       42 days ago     #
Can't checkout

Guest       43 days ago     #
Login and registering

Guest       45 days ago     #
PayPal log in

Gordon Yeomans       47 days ago     #
When I do finally get my payment accepted ,I am closing my account and will never deal with them again .I am not going through this trouble every month.

Guest       47 days ago     #
online payment

Gordon Yeomans       47 days ago     #
what a total farce ,unable to pay my balance, key in my payment amount press enter and it goes blank and then asks for card details which I fill in but then cannot enter the amount I wish to pay.

Guest       47 days ago     #
cannot pay my latest statement online site slow and not responding

Guest       48 days ago     #
cant pay my account it seems to delete the amount when get onto world pay screen

Alan       49 days ago     #
Can’t pay online amounts keep showing as £00.00

///       49 days ago     #
Please clear your cache and cookies, and try to pay on another device to get any issues resolved.

Guest       50 days ago     #
I can't pay circle of death! Every month is the same when I try to pay!!!

Ni       50 days ago     #
Can't log in to account

Dee       50 days ago     #
thats still not working admin. the problem is when you put the amount in, it keeps going blank.

Jill Wheeler       50 days ago     #
Cannot make a payment online. Just get the ' circle of death'!!

Lynn       51 days ago     #
Can’t checkout

J.jones       51 days ago     #
Not able to pay

MP       51 days ago     #
Can’t check out

Kk       51 days ago     #
Cant reset password neither on page or app

Guest       51 days ago     #
Unable to check out

Guest       52 days ago     #
Cannot place an order on line

Trevor Heron       52 days ago     #
Not able to pay

Guest       55 days ago     #
Meant Won't let me pay my bill. Just keeps on circling.

Claire       55 days ago     #
Don't let me pay my bill.

Guest       55 days ago     #
cant check out on Next get 404

Rachel       57 days ago     #
Cannot log into my account

Guest       58 days ago     #
Can't check out online... been like that for days !

Guest       58 days ago     #
Cant checkout online using the app

Guest       62 days ago     #
Payment page not working

DP       64 days ago     #
unable to sign in even using any of the links below

Guest       64 days ago     #
Payment screen not accepting payment from any cards, although cards are valid

MKH       65 days ago     #
Can get onto the site and order items to basket but cannot then log in or place the order

Guest       65 days ago     #
Can't make a payment page just keeps on buffering.

Daphne Tambling       66 days ago     #
I cannot get past the payment page - keeps declining payment - there is nothing wrong with any of the cards I tried

J       66 days ago     #
Payment section not working

Colette Bissett       69 days ago     #
I cannot make a payment on the website.

Guest       71 days ago     #
Not allowing payments

Addics       72 days ago     #
Had NO payment reminder. Also declined my card payment!

Guest       72 days ago     #
Having trouble making a payment keeps buffering

Emma       75 days ago     #
Unable to make payment

Guest       75 days ago     #
Unable to make payment

AMANDA       75 days ago     #
Cannot make a payment this has been going on for weeks

Lynne Banks       77 days ago     #
cant pay online app not accepting online payment

Guest       78 days ago     #
can't make payment just keeps buffering

georginameasures11@       80 days ago     #
I have only recently got a card and account first order delayed and messed around 2nd order late

Vicky Grainger       80 days ago     #
Can log in fine but cannot make a card payment!! How do I pay my bill?
Will try phoning I suppose ????

Karen       80 days ago     #
Next you have blocked my account but your APP, online and via telephone won’t let me pay!! You tell me card is declined but when I contact my bank they tell me you haven’t tried to attempt payment. This is un acceptable.

Claire       82 days ago     #
Can't pay grey out payment and spinning

Gill       82 days ago     #
Tried to pay, but when i press card payment the wheel goes round and round , nothing happens

Guest       82 days ago     #
Also unable to make payment via the website or the on saved card and just get a circle going round and round. Not the first time this has happened. Please sort this out Next...annoying!!!!

I connor       84 days ago     #
Unabe to make payment.

Gillian       84 days ago     #
Update. Following being unable to make payment, I was able to make payment online via laptop. Problem seemed to be making payment on android phone. Please note I was not using the app.

Gillian       84 days ago     #
Unable to make payment. Have tried several times over the last week. Just getting blue circle when I select pay by card. Card has not expired.

Guest       84 days ago     #
Managed to login but can't make a payment, even in store when returning items they wouldn't scan through, the lady looked at me like I had just stolen them and was very rude because she should have clocked off 5 minutes ago. Im going off next very quickly.

Guest       85 days ago     #
Payment not working

Dave Pearse       89 days ago     #
Unable to make my monthly payment to Next by my usual means, have tried two other cards as way of payment for a few days. NEXT - WHY HAVEN'T YOU NOTIFIED YOUR CUSTOMERS OF THE "TECHNICAL ISSUE" I certainly "WILL NOT" BE PAYING ANY ANY ADDITIONAL FEES FOR LATE PAYMENT!! My cards work fine with other Vendors so the issue is definitely at your end. Orders going through fine, how ironic! Disgruntled!!!

Guest       91 days ago     #
Unable to make a monthly payment via debit card or paypal

Guest       92 days ago     #
Payment not working

HJ       94 days ago     #
Unable to log in as password is not recognised despite it being correct. Unable to reset password either

Jane Field       94 days ago     #
I cannot login and pay my account and have received a threatening letter. Please sort it. Customer number XF529426

Ann Wilson       97 days ago     #
Why can't Next UK at least let us know what's happening with our orders. Complete 'silence' is unacceptable       98 days ago     #
Won't let me log in

Guest       98 days ago     #
Can't log in keeps kicking me out

Guest       99 days ago     #
I have tried texting and phoning for a returns label to be emailed but by text it said wrong account

Gemma       99 days ago     #
Won’t add anything to the basket been like this for 3 days now says “ error on page “ tried using the app and the website

Cw       99 days ago     #
Can't log in. Message says incorrect details but they are right

Kim       100 days ago     #
Can't check out

tdb       103 days ago     #
Can't make payment

SB       104 days ago     #
Cant make payment on web or App

Trudy Lake       105 days ago     #
Unable to login to account saying password incorrect . Tried to reset but no email received ???

Guest       106 days ago     #
Can't make a card payment.

Jk       106 days ago     #
Can't make card payment

Jean       106 days ago     #
Can't login

Leigh       106 days ago     #
Can’t log into my account. Saying details are incorrect.
Tried using the links suggested by admin but this doesn’t work either.
Thought I’d been hacked until I saw comments on here!!!

Claire       106 days ago     #
Can’t login or reset password

Deb       106 days ago     #
Same problem here saying my details are incorrect can’t get on anything

Kim       106 days ago     #
Unable to log in

Neen       106 days ago     #
Phew! Started to panic that my account had been hacked when I couldn’t get on.

AnnaS       106 days ago     #
Cannot log in
Guess it’s not just me then. Saying incorrect password when I was only in my account earlier today so I know it’s correct. Then unable to reset the password. No email received to update it.

Kelly       106 days ago     #
Cannot login or reset account

Guest       106 days ago     #
cannot log in saying incorrect details and they are correct. It doesn't send me an email when i try

Sue       106 days ago     #
Can’t login says incorrect details and no email sent to reset

ZIZI       106 days ago     #
Can't login - saying wrong password even though it isn't and not sending reset password email

Chloe       106 days ago     #
Not letting me log in or reset

Kelly       106 days ago     #
Incorrect log in details

Sara       106 days ago     #
Glad it’s not just me, been trying to make a payment and saying incorrect details

Ccoop       106 days ago     #
Can’t log in saying wrong password. Also
Won’t let me reset password

Cheryl       106 days ago     #
Saying my login details are incorrect.

Kate       106 days ago     #
Can’t log in either no email to reset password

Kare       106 days ago     #
Not working. Can’t sign in to make a payment

Helen       106 days ago     #
Not recognising log in details also not getting email to reset password.

Sarah       106 days ago     #
Saying my login is incorrect and when I try to click forgot password no email
Is getting sent through to change it

Leah       106 days ago     #
Not recognising log In

Rachel       106 days ago     #
Can't log into account

Anon       106 days ago     #
Unable to login ??

Craig       106 days ago     #
getting "incorrect details" when trying to log in - even though they are correct

Rachel       107 days ago     #
Unable to make payment to account for the past few days. Site comes up with buffering signal when you go into payment screen

Guest       110 days ago     #
Can't make online payment for 3 days

Guest       110 days ago     #
Cant make a payment. Just keep getting the blue cirlce

Anna M       113 days ago     #
Not able to actually buy anything. Goods go into basket but that's it. None of the buttons in that level menu work.

Lisa       114 days ago     #
New checkout is complicated. How do you pay for items in basket?

Alison       117 days ago     #
App never allows payment just spinning.
Normally website will but doing the same today and just spinning

Guest       117 days ago     #
Next sale not been working for the last four hours?? No point booking a slot!

Guest       117 days ago     #
VIP sale

A       118 days ago     #
Useless vip sale if you can’t get into your booked slot. Not working since 4.30pm yesterday

Gillian       118 days ago     #
Can log in ok but when I go on the sale site it won’t load the pages. I’ve tried the links posted by admin but I have the same trouble

Ceede       118 days ago     #
Next sale won’t load every time there is a sale this happens

Guest       118 days ago     #
Sale site hung

Michelle Canciani       118 days ago     #
Sales pages just crashed. Problems with the server apparently. This happened last time. Gave up in the end. ????

Laura       118 days ago     #
website opens but nothing works,cant order anything,or log in.About a week now.Admin post about trying different links equally hopeless.

Anita       119 days ago     #
Tried to make payment but saying can’t take payment. Tried two different cards and both have sufficient funds. Took payment and reversed it so no payment made

Kerry       119 days ago     #
Can't make payment

Ana       120 days ago     #
Cannot complete the payment. Tried the whole day without any luck. Is this issue going to be fixed soon?

Christine       122 days ago     #
Next website is down. I've tried paying over 3 days now. No response at all just a white background and a black line spinning around!!!

Amanda w       123 days ago     #
Trying to make a payment, but the screen just goes white a the black thing spins.

Marina       124 days ago     #
Can’t make payment with debit card on next app the tab isn’t working going on 3 days now!

Guest       124 days ago     #
Payment section.

Guest       126 days ago     #
Can't make a payment

Guest       126 days ago     #
Load products to basket, they then keep disappearing so cannot check out!

Lucy Pitkin-Woolls       127 days ago     #
Made order last week no enail received to confirm. Can't log in trying to change password and the link in reset email received does not work.
Want to buy more but can't - no option to check out as guest

Carol Winfield       128 days ago     #
Placed an order on website but not showing as ordered and no e mail received! Tried twice.

Sarah Hart       130 days ago     #
Can’t make payment with either debit card or via PayPal. No way to email and can’t spend all day trying to get through on the phone. Been trying to pay for 3 days and Payment will be late soon.

Adele       133 days ago     #
Can’t access my Order Tracking! I contacted Next Chat - useless ????

Mrs Eaves       134 days ago     #
Want to place an order but when I click to look at something in detail it never loads

Miss Dann       134 days ago     #
Been trying to make a payment all weekend, app won't let me add a new debit card or use paypal. Tried ringing and there's a problem with the phone line too
Please can you advise what to do.?
Thank you.

Guest       134 days ago     #
Can't add a debit card or pay via paypal. And the phone line is also not working. Please advise how

John Kinsella       135 days ago     #
i got to your website,it loads but when I click on any category or my account or anything on the page and it doesnt open.I have been on other websites and they all work fine,just yours.I even went on your chat,typed my message but that would not send either.Something must be up.I was looking to pay my account but can't do it

Guest       135 days ago     #
Just won't let me sign into account. Spoke to them Friday. Not even getting their email to reset password. Has to be there end as getting emails from everyone else. What a mess. Will try speaking to them again

Guest       137 days ago     #
Ordering clothes being emailed they are coming then they are out of stock when they visible are not,

Guest       138 days ago     #
Trying to make payment but radar just going round and nothing else happening. I'm concerned about no

Guest       138 days ago     #
can not check out on App...Won't let me accept terms & condition and complete pay !! so frustrating

IS       139 days ago     #
Can add items to my basket but unable to get to checkout; page just keeps returning me to my basket.

Sarah       140 days ago     #
Cant add bits to basket from PC or ipad - tried for two hours - kept coming back to it.
Annoying for us - must be finanically crippling for Next as I have now found the prodcut on another web site.

Alison       140 days ago     #
unable to add goods to the basket

Gillian Beard       140 days ago     #
Basket had items in, now empty and can’t add more

Alison       140 days ago     #
Unable to add goods to basket

Guest       143 days ago     #
Showing items in stock and when added to basket saying sold out

Guest       143 days ago     #
Payment screen

Mary       144 days ago     #
I have been trying to get through payment for four days and still not working!!

Sarah       145 days ago     #
Used the pinned link and still doesn't work on payment

Sarah       145 days ago     #
Trying to make payment for 3 days but just buffering once I chose my card. Payment now late is thisxa twisted way to rack up late payment fees !!!!!

Mills       145 days ago     #
Trying to make online payment but timer just going round! Gave up & quit out - why does this keep happening Next?

Teresa       145 days ago     #
Tried app and website but unable to make a payment via debit card, timer is just going round still. Last time yhis happened I had to delete my card and re enter details but I can't do this every month! This has been a regular occurrence for months now

maria       148 days ago     #
wont let me checkout keeps saying declined

Z       148 days ago     #
Can’t order anything- just says “unable to add to basket”-even on random stuff that is unlikely to be in demand. Next Live chat unhelpful..

Mary Ross       148 days ago     #
Payment is not working today..can't get through

Cat       148 days ago     #
Can't make a card payment on the website

Angela       149 days ago     #
Cannot get order tracking on link in myaccount

Guest       149 days ago     #
Payments line

Fiona Johnson       149 days ago     #
I have been trying to make my usual card payment since last Wednesday, but all I get is a white screen and the timernthingiengoing round. I am using my.usual Samsng android....

Jaide       153 days ago     #
Those links don't help sorry! tried them with no change.

Jaide       153 days ago     #
Took ages to login! Also can't purchase items due to issues with the Website

Guest       153 days ago     #
Won't allow me to click on items

Hayley       154 days ago     #
Cannot make payment using Amex. Tried twice and both times it goes through and I get the order confirmation screen, but then next email me saying:
We are sorry to let you know that the order you placed on 17/08/2021 at 17:27 was not processed due to a technical issue.

Please be assured that we won't be taking the payment you made when you placed your order.

Sharon       154 days ago     #
Tried links below no good

Guest       154 days ago     #
Cannot check out why?

Geoffrey       155 days ago     #
Login not working .... ??

Guest       157 days ago     #
Payment not processing via app or website - unsure if has gone through or not!

Guest       158 days ago     #
Can not make a payment via PayPal.

Guest       160 days ago     #
Payments not working

L.Lees       161 days ago     #
Trying to make online payment which I always do. When you get to payment it just keeps going round and cannot make payment.

Tracey       161 days ago     #
Can't make a payment

Jade       162 days ago     #

Sarah       163 days ago     #
Cannot make a payment. No PayPal/debit card option.

Nina       164 days ago     #
Cant checkout

Jeanette       165 days ago     #
Web site access denied

Sarah Horne       167 days ago     #
I can’t log on

Guest       167 days ago     #
Payment service. Keeps buffering

Nicola       167 days ago     #
Can’t log in on the app or website

Nicola       167 days ago     #
Can log in on the app or website

Shirley       167 days ago     #
Can't log in just says error

Guest       168 days ago     #
Cannot log in anything

Guest       169 days ago     #
Cannot checl out on website or the app

Guest       169 days ago     #
Can't complete order

Guest       170 days ago     #
cant login

Joan       170 days ago     #
Can't log in

Guest       170 days ago     #
Can't log in keeps saying error.

Chris       171 days ago     #
Payment almost complete then error message showed up - tried a 2nd time and gift card number now not valid despite no payment made.

Guest       171 days ago     #
Payscreen not loading.

Marvaret       171 days ago     #
Can't make a payment keeps buffering

Guest       173 days ago     #
payment online facility

Fiona cattell       175 days ago     #
Cannot make a payment been trying for over a week. Page just keeps buffering. What can I do?

Mrs karen Ramsey       177 days ago     #
I can't make payment, been trying for over 2 weeks now, the page just keeps buffering.
What can I do please.

Lise Henriksen       178 days ago     #
Not able to make a payment

Leigh B       178 days ago     #
Unable to make a payment for for the second day

Karen       179 days ago     #
Been trying to make a payment for 2 days now. Hoping they don't add a late payment charge!

Kerry Gowans       179 days ago     #
Been trying to make a payment for over 2 week, just keeps buffering, I'm now behind with my payments and it's due again soon

Guest       179 days ago     #
Can't make payment

Guest       180 days ago     #
Payments stuck buffering

Becky       181 days ago     #
Cant place any orders

Christine Allon       181 days ago     #
Can't get on to make a payment, just keeps circling

Guest       183 days ago     #
Been trying to make payments for 4 days nothing. Next doing absolutely nothing . Wolfson needs to get a grip of his company

Elaine       183 days ago     #
Been trying 3 days to make a card payment

Virginia cutlan       183 days ago     #
Trying to make a payment for 2days

Guest       183 days ago     #
Next pay

Lisa jennings       184 days ago     #
I'm trying to make a payment have been for 2 days..why is it not working

Bernadette       184 days ago     #
Checkout not working, can’t complete order??

TM       187 days ago     #
Tried Pay Pal twice this morning, just buffering???
Don't feel confident using this site at the moment, potential security breaches for customer bank details.....sort it NEXT!!!

guest       188 days ago     #

guest       188 days ago     #
checkout not working

jane       188 days ago     #
unable to checkout for 2 days using credit debit card

Guest       188 days ago     #
Unable to checkout using debit or credit cards. Bank has said there nothing wrong their end.

Sharon       189 days ago     #
Can not make a payment....tried all evening. Just spins round and round. Sort this out please!

Guest       189 days ago     #
Can't checkout all day- Missed several items that are now sold out!

Rebecca       189 days ago     #

Guest       191 days ago     #
Checkout and pay

Lorraine pugh       196 days ago     #
Cannot pay other than PayPal. Wont let me use debit card

jonny       199 days ago     #
Payment by credit card doesn't work, had to use paypal instead

Sarah       204 days ago     #
Can not make a payment....tried all evening. Just spins round and round. Sort this out please!

Guest       204 days ago     #
Payment page

Sally       204 days ago     #
Can not make a payment!

Guest       205 days ago     #
Again cannot make a payment,just keeps going around and around

Guest       207 days ago     #
Making payment

Guest       209 days ago     #
Checkout not working

Lisa W       209 days ago     #
Items in basket but checkout goes to a page of adverts

Virginia       210 days ago     #
Cannot access account or do anything

Tracey E       210 days ago     #
Cannot access account or checkout on either the app or website!

Ian Hinchcliffe       210 days ago     #
Unable to log in to mobile app or website

Guest       210 days ago     #
Unable to checkout

Ivy Austin       210 days ago     #
Cannot access account, getting really a pain now !!

Jocelyn Foster       210 days ago     #
Unable to sign in to my account on the app. Cant checkout items in basket as wont go to customer login. Unable to make a payment on the app as cant sign in, tried going through the website instead but it freezes when I select car payment option. Have tried uninstalling the app and reinstalled again but makes no difference.

Mel       211 days ago     #
Won’t go to ‘checkout’ item is showing in stock

Angels       211 days ago     #
Cannot check our with items on my basket

n       211 days ago     #
unable to log in

LD       211 days ago     #
App - unable to make monthly payment

Jem M       212 days ago     #
Have had issues with the app closing whilst I’m browsing for a while. Then a week ago was unable to make payment through app. Last two days can’t complete my order, log in, access account without going all round the houses. No error message no info from Next by email or text to inform they are having issues and to apologise. What a joke. Last time I tried to report separate issue by email customer service were rude and unhelpful. Only reason I shop with Next is convenience as I pay off bill every month. Without that not sure why I bother! Rant over!

Guest       212 days ago     #
Payment via telephone

Sara       212 days ago     #
Won't allow me to check out so annoying as I pay yearly for next day delivery and I can't get to checkout!!

Denise       213 days ago     #
Unable to checkout

Donna       213 days ago     #
Unable to log Into my account.

Val       213 days ago     #
Won’t let me checkout. Have been trying numerous times in the last 24 hours. Also can’t access “my account” just returns to home page ????

Katarína       213 days ago     #
Bit ridiculous as for few days I am trying to pay for what is in my cart in but with out luck....

Sue       214 days ago     #
Can’t get on account page or checkout my order

Louise Franks       214 days ago     #
Won’t let me checkout or check my account and I need to pay my statement

Guest       214 days ago     #
Phoned Next yesterday to report the fault - was told nobody had reported anything! Not been able to place an order for 2 days now.

Amanda       214 days ago     #
Will not let me check out keeps taking me to another page

Gill       214 days ago     #
Won’t allow me to check out.

Claire Smethurst       214 days ago     #
Can’t get on account page

sIAN HARRIS       214 days ago     #
Cant get to account page either, just takes me to home page, I've been trying to return a parcel for 1 week!

Guest       215 days ago     #
Secure payment

Lynn Williams       215 days ago     #
I’m trying to get to the checkout and I cant

Catherine Arthur       215 days ago     #
Trying to get into my account keeps taking me to home page also when trying to confirm an order takes me back to home
Page. Next app

Guest       215 days ago     #
Can't get to payment page and most items appearing as 'not available'

Guest       215 days ago     #
Unable to make a payment in the last 48 hours

Guest       215 days ago     #
payment on website

Guest       216 days ago     #
Every item on the site unavailable in every size ?

Lynne       222 days ago     #
Cannot make a payment last week or today,just a circle going around and around

guest       222 days ago     #
tried all the links still nothing

guest       222 days ago     #
ive tried all afternoon to place an order

Guest       223 days ago     #
Can’t get to payment page

Kyle       224 days ago     #
Cannot add items to shopping cart, cannot check out

Guest       226 days ago     #
Payment system not working

Angie       227 days ago     #
Access denied on my server

Angie       227 days ago     #
Unable to access site

Jen       227 days ago     #
Unable to pay at the end using my saved card

Kim       228 days ago     #
Problem trying login all day. Always has been. Should be straight forward

Guest       230 days ago     #
Cannot make a payment stopped working

Djs       232 days ago     #
Can’t order from web site

Linda       233 days ago     #
Won’t let me pay extra payments ! Come on next ! I rang you , reply try later it will be fixed . You should let us know what’s going on !!!! Most of the time it works well ,,, But it’s not , so just let us know .. thankyou

Lisa       233 days ago     #
I can't access my account, add anything to my basket and then the site just times out. This has been happening all weekend.

Jamesmc       234 days ago     #
I cant go to check out page. Says it doesnt exist

Guest       234 days ago     #
Can't make payment.

Julie Webb       235 days ago     #
I cant seem to make a payment. I selected card saved to pay but just shows loading circle turning and wont allow mw to go further on payment

Stacey       236 days ago     #
Been trying to make a payment for the past 2 months and each time I've had to ring customer services to make a payment. Tried again every day this week, even removed and added my card again. Sort it out Next. Customer services tell me all is OK with the system but when I tried to pay over the phone it still didn't work and they had to ring me back.

AG       236 days ago     #
Can’t make a payment through my card or PayPal never had this problem before been trying from early morning through to this evening

Tr       237 days ago     #
Still unable to make a pay either with card or PayPal

Mrs Robinson       238 days ago     #
I can't make a payment. Its just buffering and my Internet is working.

Nicola       238 days ago     #
I cant order from the next website

Dawn       238 days ago     #
Unable to make a payment,been like this for 3 days now

Charles       240 days ago     #
Unable to make payments phoned and computer issues at next! Web site not linking to payments incl PayPal!

Guest       240 days ago     #
Can’t checkout

Guest       243 days ago     #
my collext in an hour order

Guest       243 days ago     #
Cannot pay bill online

Kim Connah       245 days ago     #
Can’t get online to make a payment

Guest       245 days ago     #
Can’t make a payment

Ruth Nidd       246 days ago     #
Can't make a payment

Dhumble       249 days ago     #
Unable to access onlime payment for account

Guest       250 days ago     #
Can’t log in

Guest       250 days ago     #
Website not working.
Unable to log in or buy

J1980       250 days ago     #
Unable to pay and purchase items screen not working

Krissy       252 days ago     #
Card payment screen just continues to load. Carnt pay bill online

Guest       252 days ago     #

Guest       254 days ago     #
Can't access the card payment screen

Cb       257 days ago     #
Cannot checkout at Next been trying to purchase items for hours

Jo Leigh       257 days ago     #
Redirects don’t work. Website been down for over an hour

Geraldine       257 days ago     #
All links below not responding!

Victoria       257 days ago     #
Website and app not working

MichaColl       257 days ago     #
Can’t access site or app

Guest       257 days ago     #
Payment wont go through

Julie       263 days ago     #
Payment issue via App fed up with it now almost happens every time ????????

Lucie       264 days ago     #
I cannot get onto my account at all and have been trying for weeks

Guest       265 days ago     #
Unable to check out. All items in stock. I have been trying for the last two hours.

Tabitha       267 days ago     #
Basket not working keeps saying error and their working on it

Leanne       267 days ago     #
Payment issue via app

Alex       276 days ago     #
cannot pay - world pay saved card option just sits there spinning

Teresa       285 days ago     #
Cannot pay. Keeps saying cardholder authentication

Guest       294 days ago     #
Check out not working

Guest       299 days ago     #
Ain't receiving my order confirmation and there tracking system isnt coming up with my orders

Arran Hardy       299 days ago     #

Guest       310 days ago     #
Adding items

Guest       318 days ago     #
Check out

Guest       324 days ago     #
Cannot pay for a gift card

Guest       326 days ago     #

Lynne       357 days ago     #
Every time I try to checkout it dies!

Guest       384 days ago     #
Unable to proceed to check out

Guest       388 days ago     #

Jean Totham       409 days ago     #
Have tried for 2 days to buy gift cards , can’t get to authorisation of payment , error message comes up with try again later we may not b3 able to process your order

Guest       409 days ago     #
Cannot pay for gift cards , error message keeps coming up

Guest       419 days ago     #
Cannot checkout or add items to basket!

Marques       691 days ago     # website is not working for me. This is not a domain I own, so how does one request a URL to unblock my account? It's my email address. The email address in question does not belong to me, which is why the emails sent in were unproblematic and easy to accept. A few days ago a very generous friend sent me a sum of money and they really wanted me to attend his wedding with them, so I obliged and clicked the link. When I entered my details my account was reset and my email address changed. On my first attempts to login the system timed out and I was transferred back to the page you're currently viewing. What should I do?