Is Sainsburys.co.uk up or down today?

Admin    •    comment pinned    #
Possibly, redirect from different versions is configured incorrectly on sainsburys.co.uk. In this case, use the links below:

http://sainsburys.co.uk    https://sainsburys.co.uk    http://www.sainsburys.co.uk    https://www.sainsburys.co.uk

Guest    •    1 hour ago     #
Log-in

Guest    •    1 day ago     #
General Outage

Guest    •    2 days ago     #
Website

Guest    •    2 days ago     #
App

Elizabeth Clark    •    2 days ago     #
So frustrating not being able to log in. I will try Tesco.

Elizabeth Clark    •    2 days ago     #
Unable to log in

Anonymous    •    5 days ago     #
I can make a new order and amend the things in my basket from the original order but I can't add or remove anything else.

I've tried turning my phone off and reinstalling the app to no avail.

Tes    •    5 days ago     #
Please Sainsbury's sort this out. I need to amend my order for tomorrow. If this isn't fixed soon I'll cancel order and shop elsewhere.

Customer    •    5 days ago     #
Can you please let customers know when problem will be sorted as I need to make an order ASAP.

Anonymous    •    5 days ago     #
i can log in, and choose a delivery time, but cannot access the product list, so no items can be placed in the basket

Tes    •    5 days ago     #
None of the links below help with the issue. I am so tired of Sainsbury's website always having issues. Shopping online shouldn't be this problematic.

Archie    •    5 days ago     #
Can’t add items to my basket. Says having trouble showing your items right now. Very annoying!

Cassie    •    5 days ago     #
Can’t add items to my basket
Keeps saying something went wrong

Guest    •    6 days ago     #
Search

Guest    •    6 days ago     #
Sorry, we're having trouble showing your items right now. Try refreshing the page to see if that fixes the problem.

Guest    •    6 days ago     #
Items page won't load

Anon    •    6 days ago     #
Can't search or find items. Asks me to refresh page.

Anon    •    6 days ago     #
Can't add any items to my basket just keeps saying having trouble showing your items right now. I have tried refreshing the page

Charlotte    •    6 days ago     #
can't search any items just get the retry button, can't place an order

Guest    •    6 days ago     #
Type milk in search and get washing up liquid. No search is bringing up the usual results today.25th June

mama    •    9 days ago     #
amending order for tomorrow and on checking out it said... oops something went wrong...right at the end....but it went through ok..fingers crossed

Tina    •    9 days ago     #
Can't check out. Happened last week and today again.

Guesty McGuest    •    9 days ago     #
App won't checkout, again....????

Helena    •    11 days ago     #
The only thing I found worked was to turn off my wifi on my mobile then the error did not appear for the app and could log back in and amend/place an order etc..

Beverley Winch    •    12 days ago     #
Can’t log in to my account
Still waiting for Sainsbury to send me a code on my mobile Not Recieved

Ad    •    12 days ago     #
Have someone else's favourites on my account, app down

Guest    •    12 days ago     #
cannot update order and pay, or add coupons

Guest    •    12 days ago     #
it took forever to accept a coupon and now won't accept gift card at all. very frustrating.

Guest    •    12 days ago     #
check out not working. coupon issue apparently???

guest    •    12 days ago     #
check out not working, vouchers taken off

Samuel    •    12 days ago     #
Can't check out my order, it said there's an error with one of my coupons. Sainsbury's always has this problem! Annoying!

Guest    •    12 days ago     #
checkout not working

G H M    •    12 days ago     #
Can't check out

Shell T    •    12 days ago     #
Shelley T
Constant problems all day, checking out, trying to amend order etc. Tried uninstalling app on phone and reinstalling. Also tried on my chromebook....Still can't amend order!!

Alan Eales    •    12 days ago     #

Can’t amend order on the app yesterday or today!

leigh    •    13 days ago     #
error comes up when trying to register

Guest    •    13 days ago     #
Logging out. Persistent problem. ? Security risk

Grace    •    13 days ago     #
Not allowing me to amend my order

Alison    •    13 days ago     #
just managed to checkout after numerous error messaged when trying to check out. Eventually went to Log Out and could then check out when it said Changes to Basket will not be Saved. That was an evening I won't get back :-(

Guest    •    13 days ago     #
Just checked out with 4 minutes to spare. As below, removed coupon and faffed around on the login/account page a few times. May well be a fluke.

Martin L    •    13 days ago     #

unable to place order - receive "An unspecified error has occurred." error message. Over and over

Hazel    •    13 days ago     #
Just managed to check out after about an hour. Not sure if it was what I did or just random. But I relogged in on www.sainsburys.co.uk/groceries where I was able to go into my coupons and remove my coupon. It still had problems so I went to log out but at the page saying 'your order will be delivered unchanged if you log out' I clicked checkout and that time it finally worked. Nightmare! Seems to have been going on a few days from the comments below. Get a grip, Sainsbury's! Hope this helps someone.

Guest    •    13 days ago     #
Delivery Slot

Guest    •    13 days ago     #
Check out

Guest    •    13 days ago     #
Unable to amend

Guest    •    13 days ago     #
unable to place order - receive "An unspecified error has occurred." error message

Susan Bentley    •    13 days ago     #
My online shop for tomorrow won update!

Cher    •    13 days ago     #
Cannot amend order went to amend and my trolly is empty

Carol    •    13 days ago     #
Sainsburys app not letting me amend my order (for delivery in 5 days). Once pressed, it loads to say my basket is empty, although the order total is £120.

Guest    •    14 days ago     #
Can't log out groceries account. Get page 'something went wrong'

Jane    •    15 days ago     #
All your kinks give me error 403

Jane    •    15 days ago     #
Getting Error 403 since last night.

mama    •    15 days ago     #
what happens at and after 11pm is that they need time to pick and pack all our online grocery orders of course!!! with first deliveries at 6am....

Sorry    •    15 days ago     #
What will happen at 11pm?, absolutely nothing I’m afraid.

Mrs O    •    15 days ago     #
Fuming….11pm deadline passed so only half the order coming…no answer on helpline!

Diddy Dragger    •    15 days ago     #
Such a rubbish site. Imagine having a database which refuses customers wanting to spend money.

Mrs O    •    15 days ago     #
Still can’t check out….arrrhhh…wonder what will happen at 11pm!

Mr.G    •    15 days ago     #
Just gone through 11 O'clock deadline

Guest    •    15 days ago     #
Been trying for the last 2 hours to amend and checkout, can’t even remove items from basket! Customer service no help, I’m still in a queue

Alsu    •    15 days ago     #
mine has a coupon issue. can't deselect it damn

Very frustrating    •    15 days ago     #
Yeah, keep trying. Mine gone through also.

Guest    •    15 days ago     #
Just managed to update order after an hour of trying

steve    •    15 days ago     #
turned my vpn on and it went straight trough?

Mrs R    •    15 days ago     #
Has just let me checkout after an hour of waiting.. good luck everyone

Amy    •    15 days ago     #
Mines just literally let me update and pay!! Phew..

chodboy    •    15 days ago     #
Ah joy, another database problem. If it's not doing this, it's adding stuff to the order by itself. clown show.

Arveen    •    15 days ago     #
Go on the webpage and not the app. Just done mine and it worked!

Mrs R    •    15 days ago     #
I have 19 minutes to check out ...have been trying for over an hour !!

Disappointed    •    15 days ago     #
Lots of basket not getting checked out tonight. “You have 21mins to check out or your changes won’t be saved” message is really
, really helpful. I suppose it’s my fault is it?

Guest    •    15 days ago     #
Same problem as others to check out a full, updated basket. So very poor, now information from Sainsburys despite it appear to be a general issue. Will certainly consider swapping company so something more reliable, this is not the first time this has happened and their customer service does not even answer the phones.

Guest    •    15 days ago     #
Managed to speak to customer services after over an hour on hold. They manually checked out my order their side after trying all evening myself.

Arveen    •    15 days ago     #
Having same problem. Won’t let me checkout with card payment.
Giving me “error during checkout”. Got a delivery first slot in the morning and currently been holding for half hour right now

Pat Miller    •    15 days ago     #
Amended my order and get unknown error when I try to put payment through

Guest    •    15 days ago     #
Checkout fail

Mr G    •    15 days ago     #
Cant checkout keeps saying try again

Mrs O    •    15 days ago     #
Same as others…cannot checkout…have been trying all evening…and been on hold to help line for ages! Order also due in morning.

Guest    •    15 days ago     #
Not letting me book a slot for delivery

Mrs R    •    15 days ago     #
can't checkout.. no reply helpline.. order due in morning

Guest    •    15 days ago     #
unspecified error

k    •    15 days ago     #
Can't update order

V    •    15 days ago     #
Cannot check out. Order due tomorrow

Guest    •    15 days ago     #
Can’t update order

Guest    •    15 days ago     #
can't update order

Kat    •    15 days ago     #
Can’t amend my order says trolley empty everytime!

Guest    •    15 days ago     #
Also can't check out, been trying all evening. Red box round coupons on the checkout page which seems to be causing the problem..

kim    •    15 days ago     #
cannot check out order due tomorrow. Says unspecified error. Hopefully I can do it in less than the 2.5 hours stated below otherwise who knows what's coming in my shop!

Sarah    •    15 days ago     #
Cant check out my amended order, very unhelpful !!

Ann Oyed    •    15 days ago     #
Awful issues with the website and trying to report the issue on fb messenger.

Guest    •    15 days ago     #
Coupons

Trevor Jones    •    15 days ago     #
Keep trying to checkout in my usual way - nothing different on my part - keep getting ‘an unspecified error has occurred’. Sainsbury’s really having problems with their website in recent weeks

Talia    •    15 days ago     #
After 2.5 hours, I've finally managed to check out my amended order for tomorrow. Hopefully others will now be successful too. Great way to spend my Friday night!

Halcyon    •    15 days ago     #
Use Sainsburys every day for my business and cannot check out tonight or last night!

Guest    •    15 days ago     #
Can’t check out. Delivery tomorrrow. ‘Unspecified arror occured’
Been trying for around 2.5 hours

Emty    •    15 days ago     #
Cannot check out in app

Guest    •    15 days ago     #
checkout

Tamsin A    •    15 days ago     #
Eeek, I can’t check out my grocery order due for tomorrow…that’s a bit useless then!

L. Hewitt    •    15 days ago     #
Unable to book a delivery slot

Guest    •    15 days ago     #
3 hours and still cannot checkout amended order for deliver tomorrow regardless of device used. Now Error despite clearing cache.

403 ERROR

The request could not be satisfied.

Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.
If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.
Generated by cloudfront (CloudFront)
Request ID: 9i3iQ3Iu-VCINJs4b8nye0wkaNJCyn8sorpm69gtWLVkgcHme3Ht6g==

Guest    •    15 days ago     #
Cannot check out grocery order in app or online

San    •    15 days ago     #
Both website and App not allowing me to change my order. Useless when my delivery is due tomorrow.

Guest    •    15 days ago     #
Can’t check out

Guest    •    15 days ago     #
Just managed to checkout after 2 1/2 hours of trying.

Jessica Gasson    •    15 days ago     #
I cannot checkout my amended order

Guest    •    15 days ago     #
Can't check out order on app or online

DJS    •    15 days ago     #
Cannot check out amended order - hope it's back before 11 or we won't get our delivery tomorrow

Stephen Pipw    •    15 days ago     #
I have been trying to check out for over an hour!!

Kim    •    15 days ago     #
Finally the page refreshed without the error reappearing and managed to checkout.

Sylvia F    •    15 days ago     #
Cannot update order 20.48 16th June

John Turner    •    15 days ago     #
Sainsburys has problems not worked for an hour can’t checkout my amended order and tried other links on web and vi phone. They will be losing money tonight

Kim    •    15 days ago     #
'An unspecified error has occurred.' - not able to check out.

NICOLA    •    15 days ago     #
issue with error at checkout

Guest    •    15 days ago     #
Frozen on payment page

Jr    •    15 days ago     #
App not working website not working this is happening on a weekly basis - rubbish basically

Tony Swain    •    15 days ago     #
can't checkout today 16th june

Guest    •    15 days ago     #
checking out

Karen    •    15 days ago     #
Unspecified error at checkout

Talia    •    15 days ago     #
"An unspecified error has occurred.", during checkout.

Guest    •    15 days ago     #
An unspecified error has occurred at checkout

Guest    •    15 days ago     #
Something went wrong and error on both App and website

guest    •    15 days ago     #
unspecified error has occurred, during checkout

Guest    •    15 days ago     #
unspecified error has occurred, during checkout

Mark    •    15 days ago     #
"An unspecified error has occurred.", during checkout.

Guest    •    15 days ago     #
Unable to checkout 'Something went wrong' error message

hip    •    15 days ago     #
website was down for at least an hour and went past 11pm deadline, so unable to complete order, check out or cancel. tonight a very small delivery of original basket ( 8 items) being delivered with a delivery fee of £7 as original items only came to a few pounds. I have been advised that as the order is fixed now, I will have to reject whole delivery with driver for any refund , then I will need to go out to shop for food. No response from any phone line or messenger last evening to help

Guest    •    16 days ago     #
After an hour I eventually got someone to pick up my call ,they could however barely speak English ,Inhave been advised that my account has been suspended with no reason given.allegedly I will receive an email where I can appeal said suspension, but when pressed no time scale was given to receive said email
I’m done

Guest    •    16 days ago     #
Cannot log out of my groceries account

Guest    •    16 days ago     #
A clusterfuck end of

Eoin    •    16 days ago     #
Trying from Wednesday issues updating card,then it was update password ,now it’s you are unable to access your account please telephone 0800 blah blah blah been waiting on a pick up for 1 hour now
Absolute ???? show

Jan    •    16 days ago     #
Where is the apology? Who'd be a sainsburys delivery person today....

Chrissy    •    16 days ago     #
Website failed last night. Couldnt complete my order - and lost all the items I had added to my basket. Eventually site stated it was closed for "planned maintenance". If it was "planned" why wasnt I warned when I logged in?

MA.    •    16 days ago     #
Website and App are currently not working, had no warnings, App says sorry, try website, website just won’t load

Guest    •    16 days ago     #
They're fucking useless

Guest    •    16 days ago     #
Message now changed to:
"Our website is currently unavailable. We hope to be back up and running soon"

D    •    16 days ago     #
Now there down again lol

D    •    16 days ago     #
Site seemed fine until i pressed place order,then the page went blank took me over an hour to get back on to a message of maintenance work. Then half hour later seemed okay again until i tried placing order again,this after rebooking a new slot as my original had expired. Payment page error message then something about Barclays i don't even bank with them.
Site is well and truly screwed and if no better in the morning bud bye Sainsburys. Only just come back because asda are woeful in delivering anywhere near what you ordered subs galore.

Guest    •    16 days ago     #
What happens if I was unable to re check out my order will I still get my original order minus the items I attempted to basket

rs    •    16 days ago     #
Sainsbury’s you have been awful tonight! Site down so how am I meant to completed my order!?

Guest    •    16 days ago     #
Utterly useless. Would not let me check out; constant error messages and now tells me I have lost my order.

Ex-Sainsburys Customer    •    16 days ago     #
FFS Sainsburys, I've been trying to update an order as I need to take some items off and add others but the website has been sluggish for the evening and when I finally did get to the checkout page I had nothing but error messages.

I've Been on hold now for 25 minutes to the 0800 line that keeps suggesting I access the webpage for assistance but that won;t stop an unwanted order turning up tomorrow. If the order does turn up tomorrow then I am going to reject the whole lot.

Whoever works on the server needs giving his P45 and that's from somebody who works in IT!!

Guest    •    16 days ago     #
Working for me now. Was laggy but just logged on and checked out

J    •    16 days ago     #
Got my order processed. Get in their quick….

guest    •    16 days ago     #
unable to amended an order being delivered tomorrow. If it was planned maintenance, as per the message which shows online when trying to access the website, then why send an text this afternoon saying the order could be amended until 11pm tonight ?

Guest    •    16 days ago     #
Managed to get to the Payment Page. Clicked the button and got this response: Service Temporarily Unavailable
The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later. Additionally, a 403 Forbidden error was encountered while trying to use an Error Document to handle the request.

Rick    •    16 days ago     #
Back online!! :)

Guest    •    16 days ago     #
"Our website is currently unavailable because of some planned maintenance."
WTF, planned maintenance just before 11:00 pm and unable to staff the phones ???

J    •    16 days ago     #
finally i could checkout. refresh the page, looks like whatever was broken has been fixed

#    •    16 days ago     #
Web site down —shopping app down —part way through amending order and it’s gone down

Annoyed of Warwickshire    •    16 days ago     #
Oh boy, this is so annoying. Poor service Sainsbury’s. In the same situation as everyone wanting to amend an order. Alternative providers may have better service. We have items we don’t want and we are likely to be charged for the delivery now. Annoyed

GH    •    16 days ago     #
Can't update or cancel my order before 11pm tonight as unable to login - nightmare. Phones are not being answered either and being hanging on for 25 minutes. What a ridiculous time to do a site update, or at least ensure the phones are properly manned to cope with the calls.

J    •    16 days ago     #
Hi Admin. I suggest you try your suggestions before asking others to. Same error using all URL provided….

Guest    •    16 days ago     #
If you call, it says they have reached the call queue limit.... please call back later!!

Amanda    •    16 days ago     #
This is the message on there website, I can't update my shopping for tomorrow's delivery, and there app us down also.

Please try again later

Our website is currently unavailable because of some planned maintenance. We hope to be back up and running soon.

 

Got a query about an order being delivered today?

Please give us a call on 0800 328 1700.

J    •    16 days ago     #
Same as everyone else. Trying to complete an order and unable to check out…. That’s the weekend eating plans ruined… and we are going away for the weekend….. whoever decided to do this before the cutoff time needs to good talking to….

Tony    •    16 days ago     #
yep, can't update my order before 11pm

sally    •    16 days ago     #
saying now planned maintenance why have it at this time

Ju    •    16 days ago     #
So maintenance is being carried out before the pm cut off? Now I'm getting an order I needed to change. Ridiculous!

Guest    •    16 days ago     #
Anything. Need updated order to go through by 11pm. Can't check out. Not my bank as others have men

Jason    •    16 days ago     #
Having the same issue as everyone else. How stupid carrying out maintenance now couldn’t they wait until after 11pm ridiculous

E    •    16 days ago     #
Can't amend my order due for tomorrow and only have until 11pm.

Guest    •    16 days ago     #
OMG... trying to checkout!!!!!!!!!! Can't they do maintenance at 23:15?

Guest    •    16 days ago     #
Current Error message: "Please try again later. Our website is currently unavailable because of some planned maintenance. We hope to be back up and running soon." Planned maintenance? 30 minutes before the last chance to amend or place an order for tomorrow? Gee thanks...

Guest    •    16 days ago     #
“Planned maintenance” in middle of VERY SLOWLY entering my order. Clearly website crashed resulting in maintenance!

Bromley    •    16 days ago     #
Trying to change my order but can't check out so getting items tomorrow I don't want and items I no longer need!

Guest    •    16 days ago     #
payment for order update

Cos    •    16 days ago     #
Website. Impossible to log out. First of all an error from Barclays Bank (I don't bank with them). Now a message "Please try again later. Our website is currently unavailable because of some planned maintenance. We hope to be back up and running soon."

A.Hoff    •    16 days ago     #
The app and website are not allowing me to checkout or change my slot, time is ticking for making changes to my order!

sarena    •    16 days ago     #
website crashed - just lost my order and Click and Collect slot. Great...

Katherine    •    16 days ago     #
Have tried at least 20 times to check out, sometimes getting an error message from Barclays Bank (I’m with Monzo).

I think I’m going to lose my delivery slot, I have until 2300hrs to check out.

Jim    •    16 days ago     #
Never had so many issues with a supermarket website as Sainsbury’s. They need to get Simon to spend some of his remuneration on IT!

NA    •    16 days ago     #
Can't check out, error messages, tried app and website. Customer services are busy too and not answering

A Sad Sainsburys customer    •    16 days ago     #
Cant log out...delivery coming tomorrow...sad sad times. Boo Sainsburys Boo!

Ari    •    16 days ago     #
Issue checking out

Simon Bogdon    •    16 days ago     #
Issues with checkout, called contact centre they are inundated with calls....

Guest    •    16 days ago     #
Impossible to log out. Errors from Barclays Bank (I don't bank with them).

Guest    •    16 days ago     #
Issue with checking out

G    •    16 days ago     #
Can’t checkout

Guest    •    16 days ago     #
Can't checkout my order using website.

H    •    16 days ago     #
Checkout not working

Rob Kennedy    •    16 days ago     #
Online checkout not working via App or Website. I’ve been holding for 45mins waiting on customer service as I need to checkout before 11pm. Not looking good at the moment!

Saz    •    16 days ago     #
Website and app not working - can’t amend and check out my shop by 11pm for delivery tomorrow

Guest    •    16 days ago     #
can't check out

PD    •    16 days ago     #
website/Payment

Iwona    •    16 days ago     #
Can't finalise the order online.

Guest    •    16 days ago     #
Can't log out

Sue    •    16 days ago     #
Haven't been able to Log Out at all since Monday. Saw the same page - 'somethings not right, refresh'. Multiple phone calls, with operator checking an order out for me. That was OK, but when I tried to amend the order, same result - something not right.. Next call, was advised to delete cookies; this had no effect. Cancelled all pending orders and started again; still can't Log out. SAINSBURYS PLEASE FIX THIS

Guest    •    17 days ago     #
Tried using each of the links in the Admin 'comment' - all of them result in the same logout problem:

Something's not right

Sorry, it looks like something’s gone wrong.

Please refresh or go to the home page to try again.

Guest    •    17 days ago     #
I cannot log out of groceries account - get a message saying someting as gone wrong refresh/go back to home page and try again. Started on Monday (10 June) - contacted Sainsbury's and was told to switch computer/mobile off and that would sign me out. Same problem today. I cannot keep switching off my device to log out. See others are having the same problem - surely Sainsbury's can do something about this?

Linda    •    17 days ago     #
I cannot logout

Jeannie    •    17 days ago     #
Cannot log out of account

Guest    •    18 days ago     #
cannot log out of account

Mrs. W. Craig    •    18 days ago     #
No confirmation of my order (due 10-11am today) logged on to check, still there, unable log out. had to use CCleaner to wipe cookies to logged out. Sainsbury's emailed at 11.17 saying problem with payment to ring our bank then ring them. NOT the bank 100% SAINSBURY'S. Took 51 minuets to get through to number given, answered by VERY VERY RUDE INDIAN FEMALE who demanded order number, full address, my email address would not allow me to speak, totally blamed ME saying I'd used a card with no cash in the bank ~ clear credit card which probably has a limit higher than her next 10 years salary! She finally admitted Sainsbury's had an outage after I'd told her to try and be civil by not yelling at me and please listen. Asked if she contacted the store to find out if the driver was still in the area (now 12.15) rudely asked if she did that would I hold the line, politely said 'certainly.' Guess what, final insult SHE PUT THE PHONE DOWN!!!
Rang another 0800 number, got through (more polite Indian female) said she'd have to put to through to ones we'd already spoken to but would be a long hold. Told her to cancel order, drove to Saxmundham to shop at Waitrose!
Customer services now a call centre in India ~ backward step Sainsbury's. Will be rethinking where I shop.

Lulu    •    18 days ago     #
Delivery no show, Saisnbury's can take a hike, not dealing with customer service in form of a very very rude women in a call centre in India. NOT GOOD ENOUGH SAINSBURY'S when you move customer services back to UK after 40+ years, won't be shopping with you anymore.

Guest    •    18 days ago     #
Payment not gone thru and no customer service

johnthomas19    •    18 days ago     #
Cant log out !!

Judith Patricia Smith    •    18 days ago     #
del no show - said unpaid but bank said acc ok - seems i am not alone with no supplies - poor cust service and endless wait on phone - bad form....

SRED    •    18 days ago     #
Online payment problem today, order not delivered. Payment has gone through now but no delivery until tomorrow and now fear I may end up paying twice!

Guest    •    19 days ago     #
Problem with them taking care payment for online order which has not been delivered, all okay with .

Guest    •    19 days ago     #
Log out

Guest    •    20 days ago     #
Cannot get access to account

Guest    •    20 days ago     #
cant log out

brian simms    •    21 days ago     #
I have a problem when log out after amending order.I get a message saying someting as gone wrong,play refresh and try again .i have checked with sainsburies and my order as gone through ok

B    •    21 days ago     #
Can’t logout grocery website

H    •    21 days ago     #
I have now tried all suggested addresses & still can’t log out.

Hearn    •    21 days ago     #
I can’t log out

Guest    •    21 days ago     #
Cannot log out

Annoyed    •    22 days ago     #
Couldn't log in. Said I need to register, so did, then lost all details, so it's actually a new account, done an order, now can't log out. As for the stupid new nick name for account...seriously, who thinks this sh*te up !! Two hours wasted this morning on what should be a ten minute job.

Guest    •    22 days ago     #
Cant log in, had to make new account, now can't log out. Sh*t show!!

Guest    •    22 days ago     #
log-out

Diane    •    22 days ago     #
Unable to log out

Guest    •    22 days ago     #
it won't let me log off

M Lloyd    •    22 days ago     #
Links give the same result. No change. 9-6-2023 5pm.

M Lloyd    •    22 days ago     #
Can't log in 4.35pm 0-6-2023. website down. Same last night. Anyone know a solution?

Guest    •    22 days ago     #
Not allowed to log out

Guest    •    22 days ago     #
Unable to log-OUT

Guest    •    23 days ago     #
checkout page not loading so can't complete my order

Anon    •    23 days ago     #
Issues with the app. Cannot update trolley.

Dianne Gordon-Bassett    •    23 days ago     #
Unable to log in!

A    •    25 days ago     #
Made a complaint about a rude driver and now account prohibited absolutely disgusted he can be rude and I get punished sort your stuff out sainsburys

Alice    •    26 days ago     #
cancelled my order with no reason. My whole family were waiting for delivery all evening!

Alison    •    26 days ago     #
Says entered incorrect password too many times try to reset same thing

Guest Glasgow    •    27 days ago     #
Website all over the place!

jus    •    28 days ago     #
sites gone kaput , wont display lots of items

Guest    •    29 days ago     #
Keeps logging me out

pete    •    29 days ago     #
403 ERROR
The request could not be satisfied.
Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.
If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.
Generated by cloudfront (CloudFront)
Request ID: EuXhPfW8dJuUrMCuGH_aXrLD7M-ErjbD4qGXjKF6Qrrr-pjciA1rDg==

Lou    •    29 days ago     #
I can get into my account but the website is not loading the majority of pages

BRIAN ELLA    •    30 days ago     #
Always getting a 403 error. Can never get to Sainsbury site.

guest    •    30 days ago     #
is the delivery system still broken - not been able to book or amend a slot for two weeks

Karen BEASOR    •    30 days ago     #
I can’t login to update my irder

Terry Walker    •    31 days ago     #
Unable to log into my account to update my order

Guest    •    31 days ago     #
Delivery alot

Guest    •    32 days ago     #
Amend order.

Sel    •    32 days ago     #
Unable to book a slot for delivery

Guest    •    32 days ago     #
Amend order

Colin Mac    •    33 days ago     #
Tuesday 30 May 2023. 1025hrs. Tried 5 times since 1020 to login to Sainsbury’s Groceries. Page is in a loop that refers back to enable login. Of course it the doesn’t!

Guest    •    33 days ago     #
Cannot amend order!!! Some have suggested cancelling and re-book but I don't want to lose slot plus

XX    •    33 days ago     #
Website down for days now and no information from Sainsburys about why. I'm not paying for delivery tomorrow!

Jacquelyn Ready    •    33 days ago     #
Informed by text, no delivery today, called customer service who were unable to contact Hedge End branch

Malcolm    •    33 days ago     #
I have been unable to amend orders since last week. A solution seems to be - Cancel the order then rebook it. The new order can be amended in the usual way. Customer service no help at all.

Guest    •    33 days ago     #
Unable to change orders online. A work around is to cancel the order then rebook it. It would appear

Jill    •    33 days ago     #
Can’t amend order HELP !

Guest    •    33 days ago     #
Payment verification

Guest    •    33 days ago     #
I cannot amend my order for 1st June

Jane    •    34 days ago     #
Unable to amend shopping list. Have phoned JS and reported it. Now becoming irritated.

Guest    •    34 days ago     #
Unable to amend order. 4days on both app and Website with different browsers. I'll be very annoyed i

Guest    •    35 days ago     #
Unable to amend order

Joy    •    35 days ago     #
Unable to amend orders since Thursday

Malcolm    •    35 days ago     #
Unable to amend orders since Thursday.

Unhappy customer    •    36 days ago     #
Can’t amend my order,if I can’t amend the day before then send it all back……there’re not the only online supermarket

Louise    •    37 days ago     #
I tried all the links listed. It says the same thing ' for technical reasons we cant connect to this page, try later.'

Louise    •    37 days ago     #
4th day running I cant amend my next delivery. Weirdly it let me amend one I booked after this one though. Please sort ot out sainsburys!

Dewsnip    •    37 days ago     #
Won't let me amend my order.
Says "oops something went wrong

SS    •    37 days ago     #
Trying to amend an order online and or app and says there is an error

Guest    •    37 days ago     #
Can't amend order

MR    •    37 days ago     #
Unable to book a slot for delivery

Barbara Smith    •    37 days ago     #
Trying to alter my order but cannot get access.

Claire    •    37 days ago     #
We have an order scheduled for tomorrow but when we click to amend it, it doesnt go through it says ' for technical reasons we have not been able to connect you to the page requested...'

Louise    •    37 days ago     #
Thord day now that although I can log onto my online account it wont let me change my order. Hetting really fed up woth sainsbirys now@

Guest    •    38 days ago     #
Sainsbury credit card nit accepted any more?

Louise    •    38 days ago     #
Though I can log in I cant change my order for the past 2 daus now!

Guest    •    38 days ago     #
Booking delivery slot

Guest    •    38 days ago     #
I'm trying to amend an order. When I search for items, it says there are five results but doesn't show them, so I can't click to add them.

Marg    •    38 days ago     #
Why can’t I log in

Guest    •    39 days ago     #
Final checkout page

Guest    •    40 days ago     #
General

Lin    •    41 days ago     #
If i search for an item or use the menu system to find it, the pages won't load. I see headings and a description of that shelf but no products. This means I can only add things to my basket from my favourites.

Guest    •    42 days ago     #
not receiving confirmation emails

Guest    •    43 days ago     #
403 error

B Scott    •    45 days ago     #
certain food pages will not show items for sale , this started approx 3 /4 weeks ago,

Catherine Gilbrook    •    46 days ago     #
What is going on with sainsburys bank I cannot use my new credit card for online purchases at all
HELP

Warren Gardner    •    48 days ago     #
Have tried all the alternative sites suggested, but still unable to amend order.

Warren Gardner    •    48 days ago     #
unable to amend an up-coming order

Linda Barrington-Smith    •    49 days ago     #
I am still having problems paying for my online groceries. Message pops up to say my payment has failed either due to me having refused it or something else. My bank says there isn't anything wrong with my Visa card. This has been going on for about 3 weeks now.

Kathleen and Steven Dodd    •    49 days ago     #
My sainsbury online account won’t let me log in. I have been unable to add or take away any groceries from last week.

R    •    51 days ago     #
Signing up for a new account does not work?

Guest    •    51 days ago     #
Unable to register for new account

Vicky    •    52 days ago     #
Been trying to amend an order, request denied due to technical problems.
Seems this problem has been ongoing for a few days by the amount of comments here !

Howard Mellett    •    52 days ago     #
Trying to update order Keep being told the Request body is not valid

Collette    •    53 days ago     #
I have the same problem. I can't amend my order on my pc or through the app. Thanks for all of the previous comments which have let me know that it isn't just me,
Sorry
For technical reasons, we have not been able to connect you to the page you requested and we hope to be able to do so soon. Please try again.

Rex    •    53 days ago     #
A work around.
I created a new order for a delivery slot before mine.
I filled my shopping basket.
I paid.
I went back and could amend the order.
I cancelled my original one.
Possibly if you cannot book an adjacent slot you could book the next available and then phone in and ask them to transfer the baskets?
Best of luck but I'm OK apart from having to get out of bet half hour earlier.

David    •    53 days ago     #
I need to amend my order, been trying since yesterday afternoon tried new links and clearing cache and different browser still same result.
Sorry
For technical reasons, we have not been able to connect you to the page you requested and we hope to be able to do so soon. Please try again.

Thank you.

C M    •    53 days ago     #
Unable to have access to book slot, order amendment, create a new order and problems with changing a delivery slot. Have told Sainsbury’s and they are looking into it but they haven’t resolved it yet. It’s a major problem as no one will be able to manage their orders and may or may not receive them via their delivery or click and collect.

Marilyn Cannon    •    53 days ago     #
I need to amend my order, been trying since yesterday afternoon. Still can’t do it! Tried the app and logging in through google.

Joanne    •    53 days ago     #
Cannot amend order which i desperately need to do! Tried using app and website with no luck. Never had any probs before. I give up!

Rex Waygood    •    53 days ago     #
Just reported it again and this time got an acknowledgement that there its a problem and they are working on it.
From the comments below they are are working on it, slowly.

Rex Waygood    •    53 days ago     #
Sorry, we can’t amend your order at the moment. Please try again.

I have tried all 4 URLs and it makes no difference.
I have reported by phone but the lady was quite nonchalant about it not working.

On the phone App I get
Service Error
Service temporarily unavailable. Please try again later.

6 hours is later isn't it?

Guest    •    53 days ago     #
Cannot amend an existing order. It says come back later, but not how much later

Diane Fogg    •    53 days ago     #
Two days I've been trying to amend my order.

rex waygood    •    53 days ago     #
I cannot amend my order on line or in the app.

Jenny    •    53 days ago     #
After logging into my Sainsburys account it says there are technical problems try again later. is the problem with Sainsburys website.

P. Rowe    •    53 days ago     #
cant amend order.

Guest    •    53 days ago     #
Can't amend my order

Irene    •    53 days ago     #
Have tried ALL the links below.....still can't access my order to amend it

Irene    •    53 days ago     #
Have been trying all day to amend my order, but cannot access my order. Says due to technical reasons they cannot complete my request. Same on web site and on App.

Rosie    •    53 days ago     #
Trying to amend order since Saturday with no success. Been on to customer services who suggested to try website instead of app - no success. Spoke to customer service again who said change password which I did - again no success. I give up!!!

Guest    •    54 days ago     #
Can log in see shopping list but when choosing item network closes

Guest    •    54 days ago     #
Still cannot amend order. For the past few days have been met with
'Sorry. For technical reasons, we have not been able to connect you to the page you requested and we hope to be able to do so soon. Please try again.'

Is someone actually going to fix this?!

Thank you.

SL    •    54 days ago     #
4 days later the same problem! Been trying since Saturday to amend my order. Each time it reverts to the hourglass and nothing else! Customer services useless and not accepting there is an issue with their website.

Guest    •    54 days ago     #
unable to retrieve the price ?

Nigel N    •    54 days ago     #
I can log on to the web site when I try to amend my order it goes into hourglass mode or says sorry i can't help you at the moment - Iussue reported but not resolved yet

Guest    •    54 days ago     #
Can’t amend an order

Terry    •    54 days ago     #
Can't log in, update order, checkout

Guest    •    54 days ago     #
cant amend or cancel order

Paul Tapley    •    54 days ago     #
Unable to amend existing order for the last 2 days

Jean    •    54 days ago     #
Tried yesterday and site keeps saying sorry cannot connect to the page.I am trying to amend an order. When will this problem be sorted out.

Guest    •    55 days ago     #
I cannot amend my order. Tried yesterday and today and tried the option you suggested in a previou c

Ann Knight    •    55 days ago     #
Tried yesterday all day and this morning. Site keeps saying sorry can’t amend your order. When will the site be up and running again

Mike    •    55 days ago     #
All I get is "Sorry, we can’t amend your order at the moment. Please try again." for last 2 days. Same on app and website. How do I fix?

S.l    •    55 days ago     #
I can’t amend order, been trying since Saturday, so 3 days now!

Guest    •    55 days ago     #
amend

guest    •    55 days ago     #
Same card used for previous purchases constantly rejected, and then blocked from adding new card. Can't register a new account either as password setup constantly failed. System issue?

Roger    •    56 days ago     #
Can't update order today or yesterday. Not in order "out finger pull"

Unhappy Customer.    •    56 days ago     #
Sainsbury. What is going on with your Website.??

Lynn A    •    56 days ago     #
I cannot amend my current order and couldn't yesterday either

Guest    •    56 days ago     #
Cannot amend current order.

Guest    •    56 days ago     #
Cannot amend current order

Unhappy Customer.    •    57 days ago     #
Admin. Have clicked on your suggested links. Still a problem adding groceries and checking out. Have now gone elsewhere to shop. Maybe will NOT renew for another 6 months and go to Tesco or Asda as there are NO problems with their ONLINE shopping.

Unhappy Customer.    •    57 days ago     #
Cannot add items to my online shopping trolley or check out. Have now lost 2 delivery slots because of this. i have paid for a 6 months delivery fee. This in now costing me money to shop elsewhere. Get your act together Sainsbury.

JaJ    •    58 days ago     #
No problem logging in via browser
BUT
Cant log into app
Message says
We encountered an issue while trying to log you do you want to try again

guest    •    59 days ago     #
frustrating -keep getting 403 error

Dingdong    •    59 days ago     #
Can log in and was able to book slot. Did half a shop and now website cannot search for items. Same when I tried on my mobile phone.

Guest    •    59 days ago     #
Grocery website down as can’t connect

Dixie    •    59 days ago     #
Will not search for items.

Guest    •    59 days ago     #
Outage

Linda Barrington-Smith    •    62 days ago     #
I have been trying for 2 days to get into my account so I an do an online grocery shop. The log-in comes up and seems to be working, but then when I try to book a slot it keeps reverting to the log-in page. Not happy as I pay monthly for my shopping slot and I cannot use it this week.

Guest    •    66 days ago     #
Seems to be a browser related problem. No product pages available after login with Firefox, was able to put an order through with Microsoft Edge...

Guest    •    67 days ago     #
Could log in, but no product pages are loading...

CAT    •    67 days ago     #
Impossible to checkout. Sainsburys saying can't retrieve slot on checkout before I've even got my additions added.

Frustrated Newcastle    •    67 days ago     #
Order placed yesterday, no usual confirmation email for order. Drove for click and collect wasting fossil fuel to find nothing to collect. Two weeks ago similar problem but at least had order to collect. Sainsbury helpline useless. Now will use Tesco and Lidl

Mari Minter    •    68 days ago     #
I booked my delivery slot, did my on-line grocery shopping, up to this point, all was well.
Check out, using a voucher and a 45p from Sainsburys from a previous rebate.
On placing the order, no verification, no order number. No verification e-Mail
I did contact my Bank, and they assured me that it was all OK with them. I tried a phone call to Sainsburys but without an ORDER NUMBER, end of call. I have now emptied MY TROLLEY and I have no use for my booked Slot. It took me an hour to do the Shopping, plus another hour till now ! Whole procedure to be repeated.

A T DAVIS    •    69 days ago     #
WHATS WRONG I CANNOT ORDER GROCERIES ON LINE

Guest    •    71 days ago     #
go to checkout and says it can't retrieve slot booked

Helen Fones    •    77 days ago     #
I have been unable to check out for the past 2 weeks and on one occasion had to wait 30 mins on the phone for someone to do this at the call centre. Sainsbury’s do not appear to have provided any information with regard to the difficulties and when they are to be resolved. I am very disappointed with this service.

tov21tov2@gmail.com    •    79 days ago     #
Replacement credit card.
Useless, could not use to complete shopping purchase.
...............could not use at dentist either
...............couldn't even buy a coffee at Macdonald's..they don't take cash

Very poor effort...only (commonly know) information attached to new card, is to use pin number.0, to proceed.

Maybe time to look elsewhere!????

Guest    •    80 days ago     #
Payment fail

Guest    •    80 days ago     #
Payment failed

dino    •    80 days ago     #
Sainsburys payment not taken. My bank account is good. Now waiting on phone 20 mins plus to make payment by phone. Sainsburys will not even admit a mistake.

Guest    •    80 days ago     #
payment

Guest    •    80 days ago     #
Sat on hold for 4+ hours with no sign of anyone answering.

Guest    •    80 days ago     #
Payment and shortage

Guest    •    80 days ago     #
Order for yesterday arrived but no prior email of what missing or total cost. Email today saying they can't take payment for today's delivery (nothing ordered). Though there were some shortages, customer account shows full value of order. Bank account shows no payment yet taken. Not prepared to wait on phone. They can call me.

Guest    •    80 days ago     #
I am really getting fed up with Sainsbury’s. Second week of being unable to pay for shopping at chec

Guest    •    81 days ago     #
Delivery not arrived

Izzy D    •    81 days ago     #

Message from Sainsbury to say they can’t take payment from my account. Checked and there is no problem at all with my bank account. Sainsbury have given me a number to call to make the payment but I have been on hold for at least 20 minutes.

Guest    •    81 days ago     #
Delivery hasn't arrived, no receipt/substitutions email either

Guest    •    81 days ago     #
Cant checkout

Ronnie    •    81 days ago     #
Still unable to check out my order from yesterday! This is totally unacceptable especially with a major supermarket. It is inept!Tech support only tell me they don't know what problem is but they are working on it. Over 24 hours? They must be losing 00000's£!!

Guest    •    81 days ago     #
no receipt emailed, told that payment not taken - i had to contact help centre, otherwise i wouldn't

mike    •    82 days ago     #
My account for online grocery was locked Saturday. Spoke to support - it's a tech issue they will call you within 72 hrs. No, actually they won't. Currently they are "receiving an unusually high number of calls, so f%$k off and leave us alone".
Guys' you are a grocer, not giving away gold bricks, people can just go somewhere else!

Guest    •    82 days ago     #
Cannot get confirmation email for orders

Guest    •    82 days ago     #
still unable to checkout today. It would help if Sainsburys admitted there was a problem early on, so saving their hard suffering customers from having to go all through the checkout process only to get the message "payment failed" at the end.

Ronnie    •    82 days ago     #
Here I am, 12 hours on and still can not check out as website will not accept card. This now way beyond ridiculous. IT - get a grip!!

EMF    •    82 days ago     #
Second time in a month unable to check out saying problem with debit card - there’s no problem with the card just a problem with Sainsbury’s website. Very frustrating think I might shop elsewhere from now on

Guest    •    82 days ago     #
Not able to tske payment

Guest    •    82 days ago     #
It’s working now yay

Stephen    •    82 days ago     #
PS: What a way to run a business ... make it impossible for people to pay for the stuff they want to buy and run rings round customers, make it hard for anyone to speak to anyone etc ... this is the business model for our times I guess. Maybe Sainsbury's don't care if they lose customers.

Ronnie    •    82 days ago     #
Like many, card verification failed, about 6 times. Funds in bank and no problems with card. Phoned Sainsburys, got thru' within 3 or 4 mins. Checked out immediately. Operator said they had a blip in system. Had this same issue 3 or 4 months ago. Their IT dept. is useless!

Guest    •    82 days ago     #
Unable to pay

Fingerscrossed    •    82 days ago     #
Looks like it's working at long last !!

L S    •    82 days ago     #
Mine has just gone through… didn’t think it had… didn’t look successful and mentioned Barclays.. but I don’t use Barclays, but noticed my basket had emptied, then I had an email with a receipt. Woohoo… So have another go now peeps x

Do they care?    •    82 days ago     #
Not much point Sainsburys sending me email reminders that I'll lose my delivery slot if I don't check out !!! A chance would be a fine thing :(

Russell    •    82 days ago     #
Just tried again, re-booked lost slot and tried to check out - it thought about it for about 30 seconds then checked out.

Albert    •    82 days ago     #
my payment just gone thru (7:15pm) - so seems to be working. Lost my slot so had to rebook it but was still avail so OK

Heather C    •    82 days ago     #
Seems to be fixed now, thank godness

Anon    •    82 days ago     #
Checkout not working, refuses to accept card. Card issuer says all is OK. Perhaps if I wasn't getting notifications from Barclays when I don't have any accounts or cards with them it might just work! Waste of an afternoon.

Hadenough    •    82 days ago     #
6hrs out !!!! WTF is their IT doing (if anything)

Imaoff2asda    •    82 days ago     #
Still not working!? Aaaaaaaaaaaaaaaaaaaaaaaaaaaaaargh!?

Guest    •    82 days ago     #
Can't process my order as Can't take payment from bank. Have contacted bank says no problem with

Guest    •    82 days ago     #
Still not working will look to other providers simply not good enough

Guest    •    82 days ago     #
Credit cards not processing.

John    •    82 days ago     #
How many shoppers will sainsburys loose by this farce ? I will still try to complete this order only because I want to use my nectar points and my delivery slot is on Friday morning. I already use Asda or Tesco for shopping.

Guest    •    82 days ago     #
I saw the ‘it’s working’ messages so I tried again….
This time I got a fancier message saying payment failed……
So this week I shop with Morrisons.

Guest    •    82 days ago     #
My payment has finally gone through after many attempts! Keep trying folks. Good luck.

Sara    •    82 days ago     #
Yes, it's working at last!

Guest    •    82 days ago     #
Just refreshed page and took my payment only taken 2 hours of checking

charlie    •    82 days ago     #
Just checked out and printed order. Anyone else?

Gj    •    82 days ago     #
It’s working!!

Guest    •    82 days ago     #
It’s working for me now :-)

Terrence    •    82 days ago     #
Does nobody at Sainsbury care that their website is not functioning properly and that loyal customers are being treated in such a cavalier manner? No response on site or by phone. Just two fingers up to their customers! Well, customers will take note and kick Sainsbury where it hurts!

Guest    •    82 days ago     #
I can’t checkout like loads of people this afternoon. Nothing wrong with my payment. Went through th

Vic Oxford    •    82 days ago     #
Card has now been accepted for me at last

Lydia    •    82 days ago     #
Just spoke to technician service after a 26 min wait on hold and they checked me out in about 30 seconds !

Janet    •    82 days ago     #
Everyone, I've just tried again after 6 hours of trying, payment has just gone through and order amended.

Tony.    •    82 days ago     #
Now managed to get my order through with about 20 minutes to spare!!

Nina    •    82 days ago     #
Card has now been accepted for me! FINALLY! Only took my whole afternoon

Sarah    •    82 days ago     #
Given up and gone to Asda. Ordered pretty much the exact same shopping for about £2 less!

Guest    •    82 days ago     #
Card not being accepted.... REPEATEDLY.... ordered a shop from Tesco instead.... works perfectly.... sort it out Sainsburys

Guest    •    82 days ago     #
Payment is not working nothing wrong at bank

Tru    •    82 days ago     #
Issues with online payment. Grrrr

Guest    •    82 days ago     #
Payment not being accepted during checkout. Both VISA and Mastercard

Guest    •    82 days ago     #
cannot check out, IT IS NOT MY BANK, IVE WASTED TIME CHECKING!

Guest    •    82 days ago     #
Online payment

Guest    •    82 days ago     #
Can not checkout and pay

Sue    •    82 days ago     #
Ridiculous situation with online Sainsburys payments, I’ve amended my order for tomorrow but payment has failed all afternoon. No problems with bank and funds available…. have all computer staff had bank holiday off?
Sainsburys needs to get their house in order and provide a decent service, must also add that food quality greatly reduced with its Aldi price comparison, not as fresh as it used to be

Guest    •    82 days ago     #
Same as everyone else. Tried three different (all good) cards to no avail. No information from Sainsburys. Impossible to get through on phone. Useless Sainsburys. Off to Asda.

Guest    •    82 days ago     #
Payment keeps failing

Very angry former Sainsbury Shopper Newcastle    •    82 days ago     #
Payment system still down. And still nothing on the Sainsburys Online Shopping website about the problems. This is unacceptable.

Steve    •    82 days ago     #
4 hours on, and still no resolution.

Fred    •    82 days ago     #
Glad I'm not the only one - except I'm not glad, I am infuriated that i) the system is down & ii) nobody at Sainsbury's can be bothered or have the common courtesy to put a notice on their website to warn people. There are other supermarkets out there, I will be using them from now on!

Tony    •    82 days ago     #
Been trying for nearly 2 hours now to checkout !! I'm disabled and it's stressful enough considering the prices they charge now, but I'm going to lose my delivery slot within the next half and hour and it's infuriating. I thought it was mastercard secure by Nat West, but I've contacted them and they say not (both debit and credit card declined? Never happened before).

Sainsbury's should put something on their site about his. It's a lot of messing about, and like I said I'm going to lose my slot and have to reload the basket (more hassle) and try again later. If only I could keep the slot, but of course it won't let me!

Really pain tis!!!

Heather    •    82 days ago     #
Website and App both not accepting payments

Fed up    •    82 days ago     #
Online grocery payment issue, this has been going on since this morNing, please sort very annoying

Vic Oxford    •    82 days ago     #
Can not pay - keeps saying payment failed on 2 cards

Pat    •    82 days ago     #
Like everyone else, I've been trying to complete my online order via the internet and then tried calling, was on hold for ten minutes before getting cut off about half an hour ago and now still can't complete.

Guest    •    82 days ago     #
checkout for groceries is not working; it tells me my payment has failed, whichever card I try to us

Guest    •    82 days ago     #
Problem with payment, very irritating, shopping due tomorrow:-(

Guest    •    82 days ago     #
Online payment section failed

Guest    •    82 days ago     #
can’t checkout and pay online on Sainsbury’s website, 2 cards failed

Guest    •    82 days ago     #
Payments

Guest    •    82 days ago     #
payment section

Guest    •    82 days ago     #
Can not pay - keeps saying payment failed.

Caroline    •    82 days ago     #
I perservered and completed my order over the phone. I recommend trying it, it took about 15minutes on hold. I was told the tech team are trying to resolve the problem. I suggested that they put a message on the website to reassure customers. It's scary if you think your card's been declined.

Guest    •    82 days ago     #
What a pain, I really hope you get it sorted overnight, not good for your reputation at all. looks like we're all going to try different suppliers..........

Guest    •    82 days ago     #
secure payment saying - payment failed - cannot pay for next days shopping!

Annoyed Newcastle    •    82 days ago     #
Same problem as everyone else. Updated order at about 16.00, but payment with two different credit cards failed. Very annoyed that there is no mention of ongoing problems when one logs into the online website.

Timothy Johnson    •    82 days ago     #
Payment failed??? None of my cards work.
Definitely a Sainsbury's problem.
Pity they can't state this on their website instead of suggesting it's the customer's fault or the bank's.
Pity also they don't admit the problem as soon as you phone their 0800 number instead of wasting your time saying they can't take your call due to extremely high call demand.

Heather C    •    82 days ago     #
On Twitter Sainsburys is replying to the complaints with this “sorry for the issues with checking out! The teams are experiencing a major outage with one of the payment partners which is impacting customers trying to use Visa and Mastercard's. The teams are working hard to recover the situation.”

Jan    •    82 days ago     #
No luck with Sainsbury's so ordered at Tesco without any problems

Sarah    •    82 days ago     #
I can’t checkout and pay online on Sainsbury’s website

Marius    •    82 days ago     #
Keeps saying payment failed... forced to cancel and buy at Morrisons instead. Have to say Sainsburys online shopping is seldom a pleasant experience...

Guest    •    82 days ago     #
Cant check says payment failed delivery due tomorrow. an update would be nice

linda hobley    •    82 days ago     #
Unable to checkout and pay!!!?? Bloody useless Sainsburys.....

Guest    •    82 days ago     #
Making payment

Guest    •    82 days ago     #
Can't checkout, getting "Payment Failed"

Christina    •    82 days ago     #
I cannot make payment to amended order

worried    •    82 days ago     #
Same problem as others with checking out online - also tried 3 different cards but no joy.....would be helpful for Sainsbury to give info on problem rather than leave standard message .."..this page belongs to your bank...." as current issue is clearly nothing to do with the bank............

Angela    •    82 days ago     #
both website and app saying payment failed. Checked all reasonable explanations and tried both site and app. Both failed

Guest    •    82 days ago     #
wont accept payment

Caroline    •    82 days ago     #
I'm having the same problem as everyone else, I can't checkout and keep getting the payment failed message. My cards and funds are fine so the problem definitely lies with Sainsburys.
I'm on hold waiting for the phone helpline. Apparently their phones are busier than usual! No surprise there then!

Heather C    •    82 days ago     #
Yes I’ve been trying and failing to checkout for a few hours now. Glad it’s not just me. Hope they fix it soon - order due early tomorrow.

Mike    •    82 days ago     #
Obviously a great number of people having their Easter Monday "screwed". Biggest issue to me is communication - tell your customers to expect problems when they try to check out and what they are doing about it/when they expect to resolve it - not blame the banks when it is clearly not their problem. Someone in Sainsburys Communications/PR/Customer Services Dept. needs a rocket up their ******* !!!

Guest    •    82 days ago     #
having the same problem and tried different cards and got payment failed

Guest    •    82 days ago     #
Same message as the others tried three cards one credit, one debit and one with a different bank all failed! Tesco will get our weekly C£140 shopping this week......

Annnoyed    •    82 days ago     #
Cannot pay for order now annoying see it’s happening to others

Guest    •    82 days ago     #
Can’t make a payment for home delivery on line

Guest    •    82 days ago     #
Cant pay for order

Fiona    •    82 days ago     #
Very frustrating but glad to know that it's not just me!

Dee Willcox    •    82 days ago     #
Tried all afternoon but continues to say payment does not go through. Tried phoning, phone lines were too busy, My bank account is ok. Ruined my whole afternoon and I rely on this shopping as I’m disabled. Thanks Sainsbury’s not!!!

Charlie    •    82 days ago     #
Same here! Why don't Sainsbury's put a recorded message on their helpline acknowledging the problem and estimating how long the outage might be? That would help many of us poor customers out here perhaps?

Bleugh    •    82 days ago     #
Payment Failed

Your order has not been successfully processed because either...

a. You have cancelled your payment

b. Payment verification has failed

Please return to the checkout where you can add a new payment card or select a different one. Alternatively, please contact your bank to understand why the payment failed.

C    •    82 days ago     #
Can't checkout - reassuring that it's not just me!

N    •    82 days ago     #
Like so many others, I can’t checkout. Keeps saying problem with my bank card and to try another. Reassuring to know it’s not just me having this problem today.

Guest    •    82 days ago     #
Payment not working

Susan White    •    82 days ago     #
Trying to pay for my shopping tried for 3 hours and still getting payment failed try another card tried and same message!!!

Jan    •    82 days ago     #
Can't pay with all valid cards. Can't contact anyone about it. Checked banks and all ok. Keep being asked about cookies constantly. No information about what their problem is. They blame it on bank or account.

martin walker    •    82 days ago     #
Why won't sainsbury admit their current outage and make it public. Shower of a company

Stephen    •    82 days ago     #
I've used the same card online and in a shop today - no problems except on Sainsbury's website. I don't have endless string of cards to add as alternatives (and from what people are saying this doesn't help either). Perhaps Sainsburys can stop redirecting people to their bank on a bank holiday, be accountable for the glitch, tell customers about it and apologise for letting loyal customers down? I was counting on a delivery tomorrow - but that looks like it's a pipe dream now. Will do my shopping somewhere else.

Karen    •    82 days ago     #
I'm having the same problems as those just detailed - tried several cards (debit & credit) to checkout and website won't let me. Problem is definitely Sainsbury's, not my lack of funds!

LC    •    82 days ago     #
Like everyone else, I can’t checkout, payment failed, page suggests it a bank issue but we have plenty of funds and my card is working elsewhere. Highly suspect like others this is a Sainsburys issue!

Helen    •    82 days ago     #
Neither app or website accepting card payments. Tried 2 different cards visa and mastercard

Guest    •    82 days ago     #
Payment at checkout

Fed up    •    82 days ago     #
4hrs not accepting payments !!!!! What a disgrace !!!!!

Hayley    •    82 days ago     #
This is crap service, I have been trying all afternoon but payment just not being accepted. I need this shopping. Where are the apologies on the website??

NotAgain    •    82 days ago     #
Sainsburys are now saying its Mastercard and Visa's problem not theirs. Which is strange because I've used my card on another online grocery store ok!

Nina    •    82 days ago     #
Payment getting declined, hasn’t worked all day! HOW do they still not have a post up on twitter/ their shit app about this yet?!

Annoyed!    •    82 days ago     #
Those links below do NOT work! Please in future, if you are having problems put a huge sign on the front page to say NOT WORKING! instead of making people waste hours doing their darn shopping! I ain't rocket science!!!

Alan    •    82 days ago     #
Same as everyone else trying to amend an order: won't accept any card.

Guest    •    82 days ago     #
Three hours and still can’t update delivery due tomorrow .. get a move on Sainsburys!!!!

TK Gullett    •    82 days ago     #
Cannot use any cards right now to pay for shopping. Checked online banking both cards working and made payments elsewhere. Added another card. Still not working. Unimpressed. Tried to call customer services was in a queue for 29 mins with messages encouraging you to abandon the call for 20 mins before giving up.

1st Sea Lord    •    82 days ago     #
Same annoying problem here. Will not accept my payment card after I updated my order.

Guest    •    82 days ago     #
card verification for payment

Tim    •    82 days ago     #
Helpline is not answered due to high volume of calls, "please try again later"

Sc    •    82 days ago     #
Payment keeps failing when trying to check out. Same card as always. Happening on website and app

Mia    •    82 days ago     #
Sainsbury won’t accept payment

Guest    •    82 days ago     #
cannot checkout on line or reach help centre by phone - they hung up on me

Lydia    •    82 days ago     #
Phoneline just hung up on me saying call volume too high. Thanks Sainsburys

Guest    •    82 days ago     #
Payment declined message when there is no problem with my card

Tim    •    82 days ago     #
Tried all admin's links in the pinned comment, same result, Payment Failed

Guest    •    82 days ago     #
Keeps saying my payment has failed when there's nothing wrong with my card, so I cant amend my groce

Deb    •    82 days ago     #
Won’t authorise payment

Khadija    •    82 days ago     #
I can't checkout. Used multiple cards with same error message. Please fix the error quickly.

Tim    •    82 days ago     #
Won't accept payment

Liz Shum    •    82 days ago     #
Another payment failure surely Sainsbury’s should have put a warning notice on website by now.

Rae    •    82 days ago     #
Payment failed

Maureen Higgins    •    82 days ago     #
Same thing happened to me but I phoned their helpline and the operative continued my order successfully at their end and payment details are ok

Nell    •    82 days ago     #
payment not going through

Guest    •    82 days ago     #
Payment isnt going through

Guest    •    82 days ago     #
Will not accept payment

Lydia    •    82 days ago     #
Admin - I just tried the first of the links in your comment below - it didn;t work - same error message. Please help.

Mel    •    82 days ago     #
Checkout is not working, will not accept payment . Have tried different cards still not accepted. Used card on different site so nothing wrong with card.

Disgruntled    •    82 days ago     #
Unable to checkout, happening for about an hour now

Patricia    •    82 days ago     #
Tried using all suggested links by admin wit the same payment refused result.

Peter C    •    82 days ago     #
Can’t update order, all credit/debit cards being rejected for several hours now.

Julie    •    82 days ago     #
Admin. I tried your website below still not working

Lydia    •    82 days ago     #
Won't let me check out on-line shop. Have tried three different cards - all have same problem. Have then used one of cards successfully with a different (non sainsburys) site. So the error isn't what Sainsbury's web site is saying. Problem with Sainsburys web site I think.

Kate    •    82 days ago     #
Can't checkout, tried two different cards. Logged off and tried again, now the option to amend my order has gone - delivery due tomorrow morning.

Julie    •    82 days ago     #
Payment not working having read all messages how can it say there no problem

Albert    •    82 days ago     #
When I checkout , it says payment failed card not verified. VISA card was accepted in Sburys store today and used for Amazon online order today - confirmed OK so card is fine. Tried another card as suggested - Master card - but get same message, card not verified.

Jenny    •    82 days ago     #
unable to checkout

Russell    •    82 days ago     #
Food shop - not accepting payment card, tried a different card - won't accept that either. lost slot

AMI    •    82 days ago     #
Won't let me check out. Changed bank card, and phoned bank, who said the problem is not with them. I guess i will lose my slot.

Patricia    •    82 days ago     #
2 credit cards and 1debit card tried. All given Payment refused message although plenty of funds in the accounts. I made many amendments for tomorrow's delivery so it's very frustrating.

Nicola S    •    82 days ago     #
Unable to pay. Tried different cards! Lost delivery slot now!

H    •    82 days ago     #
Same here, been trying to pay for 2 hours and phoned bank who say its not them

Nessa    •    82 days ago     #
Not accepting bank card , been trying for 2 hours

Guest    •    82 days ago     #
Payment

Guest    •    82 days ago     #
payment cards all rejected

Guest    •    82 days ago     #
Can’t check out

Guest    •    82 days ago     #
card payment

Guest    •    82 days ago     #
tried to amend order payment failed over an hour on phone to bank who stated eventually not their end. Kept trying to phone sainsbury's on hold each time for 30 Mins before getting cut off. Cancelled order to try and reorder and lost my slot. Tried ordering again for another day and same thing. It would have been helpful if the message on the phone was an update to the problem instead of telling me to clear my cache and take out any offers/coupons

annoyed    •    82 days ago     #
This has been going on for about 3 hrs, cmon, put a message up

Guest    •    82 days ago     #
Payment card

Jeanette Eleftheriou    •    82 days ago     #
cant check out, checked with my bank and its sainsburys

Lynn A    •    82 days ago     #
Same as others cannot make payment

Mags B    •    82 days ago     #
Same issue as others payment declined and have tried other cards and same result

Crispin    •    82 days ago     #
Website and App the same... they obviously have a problem (fair enough, this happens) but why don't they post a generic message on their website saying so and to stop us from continually trying (and feeling like its our banks at fault!). Like others, 14 mins before I lose my slot for tomorrow... :(

mark B    •    82 days ago     #
Same as others, cannot make payment, just get a message stating 'payment failed'.

Guest    •    82 days ago     #
Now I've added three new payment cards, tried to pay with each one in turn, none have been accepted.
"Payment Failed"
Plenty funds in all three accounts.

CMR    •    82 days ago     #
Like many other folk, cannot checkout, keeps saying Payment Failed. Have tried 3 different cards but same problem!

TobyS    •    82 days ago     #
Cannot checkout, keeps saying Payment Failed, have even tried a different card but same problem.

Guest    •    82 days ago     #
Can't complete checkout because I can't add a new payment card. "Service Temporarily Unavailable
The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.
Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request."

KL    •    82 days ago     #
Says payment failed but no reason as funds in the bank.

Guest    •    82 days ago     #
Card verification not working. Been trying to checkout since 1pm. Annoying!!!

Sainsbury's customer    •    82 days ago     #
Not allowing payment, so can't checkout order or save what's in my trolley. Will have to start all over again later.

MC    •    82 days ago     #
Card cannot be verified p. Tried another card same problem.Did chat with bank who say nothing wrong with card so cannot place order. Very frustrating

s bali    •    82 days ago     #
not allowing payment

Alice    •    82 days ago     #
Tried several times to checkout but debit card refused and even cancelled order and started again. Also tried to phone customer service without success.
I checked with bank and it is not a problem with my card etc and so have cancelled order.

Emily    •    82 days ago     #
Payment failed on 3 differnt cards, funds available on all.

Gues    •    82 days ago     #
Cannot pay online to update order even though added new card

Steve    •    82 days ago     #
Same here; can't verify payment.

Guest    •    82 days ago     #
Payment down, won't accept any cards.

Guest    •    82 days ago     #
Cannot pay online. Asks for different card but that doesn't work either

Guest    •    82 days ago     #
Payment Verification Not Working

OScar    •    82 days ago     #
the payment failed every time

Ruth    •    82 days ago     #
Payment failed repeatedly

Bill    •    82 days ago     #
Won’t accept card payment even though card is ok …

Guest    •    82 days ago     #
No problem with bank, card not verified, links below don't make a difference.

PamT    •    82 days ago     #
Sainsburys on-line groceries will not accept any of my payment cards.

Guest    •    82 days ago     #
unable to check out as card not passing verification, although all details correct

Anne    •    82 days ago     #
My card keeps being declined, changed to another credit card: same thing. Phones are dodgy and keep cutting out when calling them. Awful, I've been trying for over 2 hours now but can't check out my changes. There will be a lot of stuff being returned on delivery tomorrow!

Guest    •    82 days ago     #
Been trying to check out all morning but my card keeps being declined. No problem with my bank end though. Spent 30 minutes on hold on sainsbury helpline but have now given up.....Grrrrrr!????

GJ    •    82 days ago     #
tried multiple cards, visa & mastercard, payment not going through to the verification page.

Guest    •    82 days ago     #
Payment - keeps showing as transaction declined. Bank contacted and no issues identified. Appears

Malc C    •    82 days ago     #
Unable to check out with 3 different cards both mastercard and visa

Guest    •    82 days ago     #
on line payment

Kay    •    82 days ago     #
Unable to check out with normal registered card for an online shop. No problems at the bank end.

Frustrated shopper    •    82 days ago     #
Unable to check out an online shop. Contacted my bank who said it was not a problem their end.

Guest    •    82 days ago     #
Checking out an order online

Ed    •    82 days ago     #
Debit card payment failed

Guest    •    82 days ago     #
credit card payment

Stephen Thompson    •    82 days ago     #
Payment failed whichever card I choose

Neil    •    82 days ago     #
Can't update order

Anne    •    82 days ago     #
Just rang sainsbury payment line. Glitch on the payment verification but they know
and are working on it. Said to try again later today

L Smith    •    82 days ago     #
Not taking card payments. Tried a different card. Same happened. ????

Guest    •    82 days ago     #
Have tried 3 payment cards but all refused

Guest    •    82 days ago     #
not taking payments. Have tried different cards

Guest    •    82 days ago     #
Not excepting any payment cards

Wendy    •    82 days ago     #
Checkout not working. Getting payment failed message with whatever card I use. Tried all the links below, and same result on all. Very disappointed!

AH    •    82 days ago     #
Cannot update order and it's for tomorrow.

ep    •    82 days ago     #
Tried laptop and app, checkout not working on both

ep    •    82 days ago     #
Card not working at checkout but fine with other retailers so it's a sainsburys issue.

RB    •    82 days ago     #
Checkout not working

Lisa    •    82 days ago     #
Just added extra items to my order and payment keeps failing tried two cards now and funds are available getting frustrated as my delivery is for Thursday.

King Gary    •    82 days ago     #
Can't get payment to go through, rang bank who blamed Visa and then someone else said Sainsburys are not taking any payment when I place an online order which is why it won't go through.

Afua    •    82 days ago     #
Not working, submitted two cards for payment and even updated old ones. Logged in and out 2 times already! Thank you to everyone on here for confirming

Mark    •    82 days ago     #
Payment verification not working, tried 2 different cards. Come on sainsburys!!

Guest    •    82 days ago     #
payment fails

Janice Todd    •    82 days ago     #
Can not place my ordered payment failed spent 15 minutes on too bank nothing wrong with my card tried different card still not working annoying me

a    •    82 days ago     #
Payment system not working - says verification failed - no issue with card.

Nibs2lou    •    82 days ago     #
Checkout repeatedly refuses to take payment from my card. My bank says no probs with the card or my bank account, but they’ve got a bunch of clients with the same problem.

Guest    •    82 days ago     #
Payment verification not working on 2 different cards

PeterH    •    82 days ago     #
Two different cards not being accepted. Bank says no problem their end.

NicPic    •    82 days ago     #
Payment issues on both website AND app. Sort it out Sainsburys.

LB    •    82 days ago     #
Payment verification not working

guest    •    82 days ago     #
payment failing

Anne    •    82 days ago     #
Payment verification keeps failing despite funds available

R    •    82 days ago     #
Can’t make payment. Funds available and regular shopper

Fred    •    82 days ago     #
Cannot make payment - funds are available -tried two differant cards with the same message.

Regular plumstead shopper    •    82 days ago     #
Cannot make a payment despite trying several times and funds available???

GUest    •    87 days ago     #
Can't checkout - continous glitch / tech error.

Guest    •    88 days ago     #
Placed an order. Got to checkout and received the confirm this transaction with your bank. Payment b

Em    •    90 days ago     #
Payment failed repeatedly despite funds being available. Disappointing.

Guest    •    92 days ago     #
Cannot make payment

Guest    •    92 days ago     #
Can’t exit or update my shopping list so can’t confirm or pay for order

Michelle P    •    93 days ago     #
Can’t check out online order although approved by my bank.

mammaham    •    93 days ago     #
I haven't been able to make an online order for 7 months -T"here might be too much traffic or a configuration error. Try again later, or contact the app or website owner. If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation"

In the last 3 years I have had to change my email address as this message would appear; now after 4th email address this is now happening.

My app doesn't work either.

Guest    •    94 days ago     #
Cannot access payment for shopping, system stalls then blanks

Guest    •    95 days ago     #
Can not make payment

Guest    •    96 days ago     #
Payment method

Guest    •    97 days ago     #
Completing payment

Guest    •    97 days ago     #
No email or e-receipt about order due today 27.03.23

Guest    •    100 days ago     #
503 Request blocked. We can't connect to the server for this app or website at this time. There migh

Dom    •    100 days ago     #
403 error on more than one device.

Ros Guest    •    104 days ago     #
The site just isn't functioning ie ALL products are showing as out of stock - Really!

Lesley    •    108 days ago     #
Won’t process payment for online order, tried yesterday and again this morning

Guest    •    108 days ago     #
Payment not processing

Faffy    •    108 days ago     #
Can’t pay.

Joe Blogs    •    109 days ago     #
15 March. Slot apparently booked, order placed, but Sainsbury’s won’t let me pay and properly book slot.

Guest    •    113 days ago     #
Payment failure on line

Jane    •    113 days ago     #
Sainsburys are experiencing issues with taking online payments from some payment cards. Advice I received from my bank was there wasn't an issue with my card it's Sainsburys they haven't carried out the latest new payment regulation checks which helps keep your money safer when shopping online. Tried several times to contact Sainsburys afer my shopping arrived but it was flagged as none payment, I'm starting to loose patience I'm trying to pay but cannot get through to speak to anyone!!!

Guest    •    115 days ago     #
Placed on line grocery order for delivery yesterday which was accepted and just notified by text tha

Angela Woodford    •    122 days ago     #
Still can't log in to book a slot/place an order since 18th February. Reported twice by phone , told on second occasion "you'll just have to wait" and no timescale could be estimated for fault repair. I don't want to start shopping elsewhere but am going to have to.

Jane Hamilton    •    122 days ago     #
The driver's are great but the customer service is dreadful. I have spoken to 2 operators today who told me completely different stories. I can't amend my order which is due to be delivered in the morning. Apparently, it's a technical problem of which they are aware and trying to fix.

Guest    •    122 days ago     #
I can't amend my order. Spoke to them today and they say they are having technical problems. I hav

Angela Woodford    •    122 days ago     #
11 days now without being able to Log in to my Account to book and place an order for home delivery. First reported by telephone next day, 19h February, and again on the 23rd. See previous comments on this site also

David    •    124 days ago     #
Login site repeatedly fails to load, or if rarely it loads, fails to log in, or even if it gets that far, fails to send number by text. Tried different laptops / browsers / clear history etc - useless. Abandoning Sainsbury permanently - hello Morrisons

Guest    •    125 days ago     #
Booking slot time - says error pleaser try later

Angela Woodford    •    125 days ago     #
Still unable to Log in since 18th February. Can receive and open Sainsburys emails but the Log in section won't open to enable a delivery slot to be booked and an order placed.

Guest    •    125 days ago     #
No receipt for my online order

Guest    •    126 days ago     #
Not getting a receipt for my. Order

Guest    •    126 days ago     #
Not getting messages

Guest    •    126 days ago     #
Where is my receipt for my order

Guest    •    126 days ago     #
No receipt for my order

Mrs Adams    •    128 days ago     #
Cannot update my order

Angela. Woodford    •    128 days ago     #
Unable to log in since Saturday 18th February. First reported issue on Sunday 19th, and again this afternoon,23rd. On first occasion told technical team would sort and email me within 72 hours. They haven't. Now told Iissue still marked as outstanding/being investigated and I will just "have to wait" for technical team. Have tried all the links and suggestions to troubleshoot. Nothing works.

Helena Huguenin    •    128 days ago     #
Still doesn't work from any of these links

Helena Huguenin    •    129 days ago     #
I can log in to the website but the book a slot page keeps disappearing when you click on it

Guest    •    129 days ago     #
selecting a delivery slot or click and collect - page goes blank in Chrome

Guest    •    131 days ago     #
£15.05 taken from my account which I don’t recognize

Jeanette King    •    131 days ago     #
Replying to Admin.
Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.
If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.

Jeanette King    •    131 days ago     #
I have deserted Tescos due to so many out of stock items but now I cannot log in. How am I supposed to shop? I’m thinking maybe I should go back to Tescos.

Guest    •    131 days ago     #
Sainsbury's went down UK wide you couldn't check out at the tills

Dave    •    136 days ago     #
Order page keeps going blank

Guest    •    136 days ago     #
Order page keeps going blank

S Munro    •    137 days ago     #
When on when will you get your website and ordering system back to normal. I cannot place an order and will not renew my Pass as the service is getting worse. You have been so good in the past so what is going on. Please reply and comment. Dont say it is my computer because it is not it is your website!!

MissusM    •    143 days ago     #
Error message …. The Request body is not valid when updating my order ….. can’t update

Sylvia Black    •    144 days ago     #
No confirmation emails on orders or amendments

Pete    •    148 days ago     #
403 error recurs despite attempting various links

Jenny    •    148 days ago     #
keep getting 403 error. have tried various links as given below, same result each time

Guest    •    153 days ago     #
Cannot update my order

Guest    •    153 days ago     #
Cant checkout online

K    •    156 days ago     #
Can’t change my delivery slot, tried several times today!

A Guest    •    156 days ago     #
Will not check out

Guest    •    156 days ago     #
Will not check out.

Guest    •    156 days ago     #
Not checking out.

Guest    •    157 days ago     #
It will not checkout

Susan Mortin    •    157 days ago     #
Cant checkout my online order

f    •    158 days ago     #
SyntaxError: Unexpected token '<', "<!DOCTYPE "... is not valid JSON

John fletcher    •    165 days ago     #
403 ERROR
The request could not be satisfied.
Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.
If you provide content to customers through CloudFront, you can find steps to troubleshoot and help

Dempo    •    167 days ago     #
"Request body not valid" error when trying to check out after amending an upcoming order. So frustrating.

Guest    •    170 days ago     #
Payment failing

Sharath    •    172 days ago     #
403 ERROR
The request could not be satisfied.
Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.
If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.
Generated by cloudfront (CloudFront)

Guest    •    174 days ago     #
Card payment duting check out reports 'generic system error' and I cannot proceed

Guest23    •    177 days ago     #
Generic system error when paying for an order

Guest    •    183 days ago     #
I had an order placed online for delivery this morning.I received a text this morning saying that p

Trevor    •    183 days ago     #
Cleared DNS cache. Tried each of the options below. Always returns a 403 error.

Peter Banner    •    183 days ago     #
cannot update order

Guest    •    189 days ago     #
Not waiting giving enough time for authorisation code to be issued from bank before it says not airh

Carol    •    190 days ago     #
Says no account registered to my email which is ridiculous-had delivery yesterday and next booked etc! Just can’t access account

Guest    •    191 days ago     #
Those links that the admin added do nothing but take you to a broken website!

Angry Bird    •    191 days ago     #
What a joke! The website and app are not the best most of the year, and the one day I need to amend my xmas shopping the website and app don't work. The tech people should be smart enough to know that there's going to be high volume usage at this time of the year so they should plan accordingly! I won't be shopping here in 2023 that's for sure!

Guest    •    191 days ago     #
Update order

Anja    •    191 days ago     #
Can’t update my order

L Simmonds    •    192 days ago     #
Every time I try to amend order or app or website it says service temporarily unavailable - I have tried all day

Guest    •    195 days ago     #
payment error

Guest    •    196 days ago     #
My order is missing cant update order

Guest    •    197 days ago     #
Cloudfront 403 error

Philip Bennett    •    198 days ago     #
Sorted my order for delivery on Thursday 22 Nd Dec when I try to checkout it won't let me and keeps saying product cannot be ordered yet but won't tell you what the product is so in the end cancelled everything but 4 bottles of vodka,what is the point of trying to sort your order early as now I have to go through it all again or probably spend the £300 somewhere else, complete waste of my time

ann    •    198 days ago     #
not able to amend order

Guest    •    198 days ago     #
Not possible to amend order

guest    •    200 days ago     #
I've not been able to get back on to web site since yesterday afternoon about 2 hours after id done online ordering ? as wanted to add to the list yet couldn't be such a pain!

kenny    •    201 days ago     #
when going to check out and it goes to before you go screen it goes blank screen all the time there is nothing i do that fixes it. tried using it another browzer and still nothing. fix it please sainsburys

Kurt    •    202 days ago     #
Been trying to make a nectar account for months, tried doing it on multiple different devices, on different wifi, with mobile data, etc and I get an error every time, I'm a student I'm trying to save money and your god awful website won't let me

Guest    •    205 days ago     #
Delivery

Gill Nixon    •    205 days ago     #
Why can I no longer log onto the Sainsburys Website. Also why are Sainsburys sending codes to a phone number I no longer have, they have been informed of this on a number of occasions. As a result can no longer order groceries from Sainsburys even though have been using them for years. Very very poor show expect better from one of the big 4 supermarkets.for

guest    •    206 days ago     #
website is down

Guest    •    209 days ago     #
can't pay

Michelle Perry-Brooker    •    214 days ago     #
I'm only getting this with Sainsbury's so I'll have to shop from Tesco or Asda.
403 ERROR
The request could not be satisfied.
Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.
If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.
Generated by cloudfront (CloudFront)
Request ID: 6xzqls9eoQgpiYyjul1g4z3XhMgumopxaJjCc94sBCJeD1HtXu4jpQ==

Lee    •    215 days ago     #
Won't let me amend Christmas order on both website and app

Guest    •    217 days ago     #
No order confirmation email

James Beamer    •    217 days ago     #
I get this when trying to access Sainsburys website :

Your connection is not private
Attackers might be trying to steal your information from www.sainsburys.co.uk (for example, passwords, messages, or credit cards). Learn more
NET::ERR_CERT_INVALID
Subject: www.sainsburys.co.uk
Issuer: Avast Web/Mail Shield Root
Expires on: May 25, 2023
Current date: Nov 26, 2022

Unity MacManus    •    220 days ago     #
Generic system error keeps coming up and I can't place my order

Denise Josephine Harvey    •    222 days ago     #
impossible to finalise payment which I have been reporting since 5th N November.

Lesley Hallissey    •    226 days ago     #
Trying to move money and have waited half an hour with many retry to get code to phone. It's my money and I want to move it. Get it sorted!!

Angela Revell    •    226 days ago     #
Using the admin links (www.Sainsbury’s.co.uk) still get the error 403 code

Angela Revell    •    226 days ago     #
Can’t get onto website via app or via browser. App message states problem is Sainsbury’s end and to call them (did that, not helpful) and browser comes up with 403 error! There’s no information online or when you call them. Not sure what to do now

becky    •    228 days ago     #
Sainsbury's app and website check out error "payment failed" even though card /payment method is up to date

Mrs Jill Hassall    •    228 days ago     #
cannot log on at all keeps coming up error

FUCK SAINSBURYS    •    230 days ago     #
cant login on app for past week on online

Guest    •    230 days ago     #
cant check out says pp.ephapay.net’s server IP address could not be found.

Louise    •    230 days ago     #
Unable to book an online slot.. it cancelled slot for next week then s3aid could not retrieve online slots!!! Fuming

Guest    •    231 days ago     #
Couldn’t book a delivery slot last night for today and now can’t log in

Guest    •    231 days ago     #
System Error when trying to pay for online shopping order

christine scannell    •    234 days ago     #
My delivery for online shopping didn't arrive yesterday between 2 and 3
Or today between 10 and 2
Where is it? Will it be delivered?

Guest    •    234 days ago     #
Online payment for internet shopping

Guest    •    234 days ago     #
Can't update basket

Bea Kealey    •    235 days ago     #
Changed delivery slot but cannot checkout

kerry    •    236 days ago     #
website down again

Bob    •    236 days ago     #
Had the same problem last week when I phoned and delayed delivery by a day as I couldn't update an order.

John M    •    236 days ago     #
About to check out and system failed.
They have a problem!

Guest    •    236 days ago     #
online order and check out

mel    •    236 days ago     #
ca n access mine on my tablet . android . but as you cant view the ingrediants on that its no good for me as i have allergies but might be a help for some .

mel    •    236 days ago     #
keeps going down reset cookies etc or go incognito works for about 10 minutes until cookies build up agian . keep using different devices and going in and out of different browsers . 5 hours to do my normal 1 hour shop . get a grip with this known issue on your site . im off to waitrose next week

Paul Smyth    •    236 days ago     #
Website and App not working

Simon SEarle    •    236 days ago     #
no access to the grocery's pages - went down just as our order was nearly complete - ;ets all go to Tesco's

Becky    •    236 days ago     #
Grocceries account not working again, twice in 1 week same day. Can't make my online food order.

Guest    •    236 days ago     #
website down again, like it was this time last week, can't complete pnline shopping order.

A.Holmes    •    239 days ago     #
Successfully reset password but sign in keeps failing so I can’t order a new nectar card

Susie    •    240 days ago     #
Can't amend order!!! Need to for tomorrow delivery. Not the first time

NickyH    •    240 days ago     #
I have just downloaded the Sainsbury's app on my iPhone- tried to amend - my order. On search engine typed in chicken breast and only 12 products showing - 3 of them cat food!!

NickyH    •    240 days ago     #
I have tried all the links you sent me with no success - I have been looki - ng on various sites and it seems you do have an issue with your ad blocking or similar - it needs sorting out sooner than later as I will be unable to order exactely what I need - I have just taken out a 6 months pass and not happy

NickyH    •    240 days ago     #
I can access my account but when placing an order many items I am getting message -We couldn't find any results for chicken thighs, please try another term. Please try again using a slightly different search, or go directly to the section you need. However when entering whole milk I get a small choice of chocolate or similar items with milk but not actually any milk. It's driving me mad - have been on FB messages with JS and they said technical team will be looking into it over next few days

Guest    •    241 days ago     #
Did anyone else get a £5 voucher for the inconvenience?

Guest    •    241 days ago     #
Seems to be working again. There have been recent replies to customer comments on their Facebook page - "We’re very sorry for the inconvenience. This is a known issue with an ad blocker tool that some of our customers use. A fix will be in place shortly to resolve this."

Sally Hussey    •    242 days ago     #
Keep getting 403 error message and being unable to log into my Sainsburys Bank Account
sally.grainger2@btinternet.com

guest    •    242 days ago     #
Issues appear to have been resolved since yesterday evening.
Both Sainsbury's & Nectar now logging on using various browsers.

humphreys    •    242 days ago     #
Seems to be up and running again

davidseven    •    242 days ago     #
Further info.Also logged in successfully using Edge, Ublock Origin disabled on the 'Log In' page. They now send you a one time pass code to your cell phone to input to gain access each time.
The only other change I made was to change password as I got locked out trying to log in over the past few days. My old password didn't have any special characters, which is now a requirement.
I've no idea if that may of also have made a difference.

davidseven    •    242 days ago     #
I'm in, and placed order. Using Firefox with Ublock Origin disabled, and duck duck privacy essentials turned off, on the main web site, but also make sure you do the same on the pop up log in page as well. Hope that helps.

Mrs B Patton    •    242 days ago     #
same here can't log in done all the other things still no luck just sent them a message via face book about it, as customer service can't help

guest    •    242 days ago     #
Still unable to log in to account regardless of which browser used or whether or not ad-blocker is on or off.

Had an e-mail today from Sainsbury's helpdesk confirming there is a problem & that they hope to rectify it "within the next 48 hours"

Guest    •    242 days ago     #
Unable to check in, allmorning, and still the same at14:50

M    •    242 days ago     #
I had to disable ublock origin on accounts.sainsburys.co.uk and allow cdn-ukwest.onetrust.com in privacy badger for cookies.

They've done something dodgy.

Kathleen Hall    •    242 days ago     #
none of those links work still cannot log in still same message -account not available right now. Not working 7 days.

Kathleen Hall    •    242 days ago     #
Cannot log in to my Sainsburys online grocery account for the last 7 days. Have rung Sainsburys help line several times but they tried to pretend this was a surprise to them. It was only when I pressed them on the issue that they agreed that there was a problem. But my account of many years with Sainsburys is still not working and I cannot place an order. I am supposed to take my custom elsewhere. Is that what Sainsburys prefer. You have no notice on your website that there is a problem and just sticking your head in the sand and hoping it will all go away is not helping.

st    •    242 days ago     #
The tip from mp sorted it for me. Ensure nothing is being blocked on the account.sainsburys.co.uk site, not the main site. I had previously ensured nothing was blocked on the main site but had failed to notice the login page goes to a different subdomain/site. Clearly they have changed the account site recently with more required dependencies from third party sites.

Alan Miles    •    242 days ago     #
Can't log in since Thursday. Help line said it had been down since last Tuesday. The next day, said it had been down since Thursday, then again had only been down since yesterday, but had a promise from the engineers that it would definitely be fixed that day. It wasn't. Now you get kicked off the help line because it is too busy. Small wonder! I usually use Edge, but have tried going through Firefox and Google - no luck. No-one admitting to exactly what the problem is. This isn't the first time it has happened.

Kevin Duffy    •    242 days ago     #
Same issues as everyone else.. website tells you to call customer services who then say they cant do anything and it 'might get fixed later'. Totally pathetic care for customers.
Turning off Ad blocking did nothing for me in chrome. I hate using Edge, but I dug it out for this as I had no issues placing an order via Edge....

Pat    •    243 days ago     #
Couldn't login from Edge. Tried Chrome and it worked.

Guest    •    243 days ago     #
Some posters say turning of ad-blockers and/or using a particular browser resolves the issue.
Having tried several different PCs running different browsers, none of them make any difference - I still can't log into my account on either the Sainsbury's grocery site or the related Nectar site.
Turning off HTTPS also makes no difference.
The only common factor with all the PCs I've tried is that they all use the same version of Windows, but that shouldn't be causing the issue.

The only way I've been able to access my accounts is using a tablet (android)

Ivan    •    243 days ago     #
Posted comment a couple down from here.

Firefox now works fine for me (had message "Your Sainsbury's Groceries account is not available right now" before). This seems to be due to having both Ublock Origin and HTPPS Everywhere addons running.

Having either of these running (tested individually) seems to be blocking access to logging in.

Ivan    •    243 days ago     #
Get the message when attempting to log in "Your Sainsbury's Groceries account is not available right now". That was using my normal browser of Firefox.

Tried with Edge and had no problem logging in.

Mark    •    243 days ago     #
Turn off any ad-blockers you have running. It worked for me in Firefox.

Guest    •    243 days ago     #
Suddenly multiple essential products no longer available. No veg! What's going on?

Guest    •    243 days ago     #
Frustrating to have been getting this for past 4 days- Customer Services NO HELP AT ALL, just saying they are experiencing technical difficulties.

Your Sainsbury's Groceries account is not available right now

To access your account please call customer service on 0800 328 1700

FooBar    •    243 days ago     #
Had to white-list below domains to make it work:
js-agent.newrelic.com
mpsnare.iesnare.com
tags.tiqcdn.com

Me    •    243 days ago     #
As per advice here it worked for me when switching to MS Edge

Pete    •    243 days ago     #
Disable ad blocker on Malwarebytes , ok to log in on the app.
Not a problem before!

Radar Rosie    •    243 days ago     #
Not impressed that a company like Sainsbury cannot sort out their IT issues.

bla    •    243 days ago     #
try in a private window

mp    •    243 days ago     #
Whitelisting "mpsnare.iesnare.com" on my Pi-Hole and disabling Ublock Origin on account.sainsburys.co.uk allowed me to log in. Absolutely not an ideal solution since iesnare has its own issues but it at least let me log in.

Guest    •    243 days ago     #
Log-in with Firefox not working, but Edge OK. Could be adblocker, since none on Edge...

Guest    •    243 days ago     #
Hi everyone, turn off your adblocker. I was able to log in after turning it off.

TeeWee    •    243 days ago     #
Log-in with Firefox not working but Chrome was OK

Yogi    •    243 days ago     #
Cannot log in ( keeps saying contact customer services )
All day I have tried.

Harry Vederci    •    243 days ago     #
It works with Microsoft Edge. Didn't work when I tried several other browsers on two different PCs/Mac

Friend help    •    243 days ago     #
Turned off ad block - now it's working - Mac/Chrome

Scrutt    •    243 days ago     #
Just tested the comment that says edge works and can confirm it does unfortunately. Hope they fix this soon as I hate microsoft

Frederick Ward    •    243 days ago     #
I have tried for the last 24 hours .Cannot get into my account to put in an order.I have rung 3 times but do not understand what is wrong.

chris blackshaw    •    243 days ago     #
It has been down for four days now.

Scrutt    •    243 days ago     #
3 days of login broken, never seen this with any large company, I guess they hire idiots.

Carrie    •    243 days ago     #
I managed to get through on their help line at 12.30 and was informed that there have been 'technical issues' with the website since the weekend and that technical services are working on fixing the problem. No information was available on how long this was expected to take.

GS    •    244 days ago     #
been down since friday and still same error - account not available. Tried different browsers and no luck. App doesn't work either and fails with same 'account not available'.
Tried creating a new account and that fails.
Off to Tesco then.

Phil    •    244 days ago     #
Thanks for the heads up on adblocker. I was getting 'Your Sainsbury's Groceries account is not available right now' on Firefox with adblocker but was able to amend my order on Edge without Adblocker

Me..    •    244 days ago     #
Your Sainsbury's Groceries account is not available right now

AB    •    244 days ago     #
'Your Sainsbury's Groceries account is not available right now'

Me    •    244 days ago     #
Your Sainsbury's Groceries account is not available right now

Their website has always been a rickety piece of botched coding. Oh well, off to another supermarket it is then!

Lee    •    244 days ago     #
Tried on 2 different browsers on PC plus Mac and getting the same message on all

Adam    •    244 days ago     #
Unable to log in using my usual browser (Opera) for 3 days, tried it on Chrome and i can log in. Maybe they have an issue with some browsers.

Pirate    •    244 days ago     #
So I had a similar issue to others here where loggin into the website produced a "Your Sainsbury's Groceries account is not available right now" error...

I turned off ad-blockers on my browser and all of a sudden it started working again. Big corpo really hates you having a choice in how your web browsing experience is delivered to you don't they.

Guest    •    244 days ago     #
"Your Sainsbury's Groceries account is not available right now", using Chrome browser - tried switching off ad blocker but it didn't work. Can access account using Microsoft Edge, but I don't like that browser so using Tesco on Chrome looks like my best solution.

Jen Gillibrand    •    244 days ago     #
I haven't been able to log on to my account to make an order for 3 days now. I've called them numerous times only to be told they are working on it ....

ian creed    •    244 days ago     #
a full day wasted trying to log into my account to book a Tuesday delivery....i'll try again tomorrow

Clara    •    244 days ago     #
(In Chrome, on Windows)

Clara    •    244 days ago     #
I was getting a "Your Sainsbury's Groceries account is not available right now" message when I logged in, which isn't a very helpful message... turning off my adblocker fixed it right away.

Ex Shopper    •    244 days ago     #
did it to me today usual "Your Sainsbury's Groceries account is not available right now" message.
Tesco was available so no problem

Shopper    •    244 days ago     #
Account not accessible on chrome, works fine on edge for me. Windows 11 w 22H2 update. Suggest everyone try another browser, altho for some clearly that doesn't work.

Gerry Lynch    •    244 days ago     #
Shopping website not working, customer services just say to try later. DOS?

Alan Harding    •    244 days ago     #
I ended up shopping at Ocado

Mick    •    244 days ago     #
What the .... is happening. Have not been able to logon to the website for three days now....

Chris    •    244 days ago     #
Safari allowed me to log in when Chrome wouldn't, so it you're using a Mac, give that a try.

Alan Simmons    •    244 days ago     #
2 days not receiving verification cod until hours later

gerry    •    244 days ago     #
firefox works, chrome doesn't. - win10 home

mama    •    244 days ago     #
booking slots ahead all back to normal on app...hooray

Guest    •    244 days ago     #
Still getting "Your Sainsbury's Groceries account is not available right now" message. Phoned again, no further forward. Technical department still working on it apparently.

guest    •    245 days ago     #
Been down since friday ,
no help from support

Martin    •    245 days ago     #
If I try
http://sainsburys.co.uk
it just replaces it with
https://sainsburys.co.uk
which is what I've been using.

Please get a living person to deal with your website problem.

Martin    •    245 days ago     #
The website showing these messages is
https://www.sainsburys.co.uk/gol-ui/SearchResults/sausages

Martin    •    245 days ago     #
It used to work but, for over a week now, I go to Sainsburys Groceries online, search for an item (e.g. "Sugar"), it says "586 results for ‘Sugar’", but no products are displayed, no pictures, no prices, nothing to click on. Same with "bread" ("351 results" but none displayed), "sausages" ("259 results" but none displayed), etc etc etc.
Please fix this so that I can do my shopping. Or should I change to another supermarket?

Judith    •    245 days ago     #
Your Sainsbury's Groceries account is not available right now when using PC. but works with the app on my phone

Guest    •    245 days ago     #
Tried on 3 different PCs, log in fails on all of them although main website displays OK.
Tried on Firefox, Chrome & IE-11, all fail - so not a browser compatability issue.
Tried with Ad-blocker & u-Block enabled, bisabled & even uninstalled - all fail, so presumably not the problem.
Tried a couple of Android tablets using different browsers ( not the Sainsburys app ) all logged in successfully.

Penny48    •    245 days ago     #
Why can't I open my Sainsbury on line Grocery account. Keep getting message - "Your Sainsbury's Groceries account is not available right now". This has been down since yesterday, Saturday 29th October. Very frustrating!!

mama    •    245 days ago     #
cant book slots ...on app all UNAVAILABLE

cb    •    245 days ago     #
Unable to log in using Firefox (the browser I normally use). Fine with Chrome. Also fine on FF with Ublock Origin disabled. An ad-blocker should not break the site functionality!

Dave    •    245 days ago     #
Turning off Ads/Trackers blocking on Malwarebytes has allowed me to login. Certainly seems to be a patter evolving here!

Guest    •    245 days ago     #
I have Malwarebytes on Edge, turning off ad blocker for the sainsbury's website allowed me to log in

Dave    •    245 days ago     #
Unable to login to my online Sainsburys account since yesterday. Getting message "Your Sainsbury's Groceries account is not available right now". Using Microsoft Edge. tried deleting all cookies but made no difference. Found today that I am able to login both using Safari and using Chrome. Tried the suggested links in the pinned admin post but got the same result.

GS    •    246 days ago     #
Been getting 'Your Sainsbury's Groceries account is not available right now' & contacted customer services @ 12:00 to be told that it's an internal issue with the website and to try again later. Not been able to access the site since Friday evening.

Guest    •    246 days ago     #
Turned off UBlock extension on Edge and now works

Guest    •    246 days ago     #
( Still ) getting "Your Sainsbury's Groceries account is not available right now" message when attempting to log in using all Windows-based browsers ( Firefox, IE & Google Chrome )....logs in OK using browser apps on Android.
Turning off ad-blocking apps on Windows-based browsers has no effect - log-in still fails

W    •    246 days ago     #
App is still working

W    •    246 days ago     #
Unable to log in

brett johnson    •    246 days ago     #
getting the same message about accessing account - not good as disabled and rely on deliveries - been like it since early yesterday - guess asda will be getting my custom

S.    •    246 days ago     #
I disabled Adblock and now it lets me login.

Guest    •    246 days ago     #
Still getting "Your Sainsbury's Groceries account is not available right now". I phoned again today before lunch and was told someone from IT would phone me back. Nobody has bothered yet and it's early evening now.

Mr M    •    246 days ago     #
TEMPORARY POSSIBLE SOLUTION UNTIL SAINSBURYS RESOLVE

Download and use another another web browser - my default browser is Microsoft Edge, from which I am unable to log in. I have downloaded another browser (Firefox by Mozilla) and log in works fine on another browser.

I've just updated my order and checked out successfully (on Firefox) at 17:35, 28/10/22

Stephen    •    246 days ago     #
Not working on Chrome but working OK on MS Edge browser.

Stephen    •    246 days ago     #
Unable to login

miss p j    •    246 days ago     #
Your Sainsbury's Groceries account is not available right now
To access your account please call customer service on 0800 328 1700

This is when you click log in to your account. There are no details on sainsburys homepage alerting to an I.T. problem. I last reported it on here 7hrs ago.

Pat Miller    •    246 days ago     #
Couldn't get in using Firefox however got in using Microsoft Edge.

Mr M    •    246 days ago     #
"Your Sainsbury's Groceries account is not available right now
To access your account please call customer service on 0800 328 1700" ????

Pat Miller    •    246 days ago     #
Desperate to update my Saturday online delivery. Can't log in just get message to ring helpline. That's a joke, no sense whatsoever. Both elderly and we're dependant on home delivery.

Roger    •    246 days ago     #
"Your Sainsbury's Groceries account is not available right now" with an invitation to call a phone number - no thanks! If there is an IT problem, put up a message on the website.

Guest    •    246 days ago     #
works using Edge but not Chrome!

CJT    •    246 days ago     #
Can't access grocery. Log in not working

Chris    •    246 days ago     #
Ok folks: if you're using an ad blocker, turn it off for this site (ads & trackers) then it should work!

S Vass    •    246 days ago     #
Your Sainsbury's Groceries account is not available right now
To access your account please call customer service on 0800 328 1700

I phoned up and was told there is a technical issue. They have no idea when it will be fixed. I just have to keep "trying, and trying, and trying".

Guest    •    247 days ago     #
Can't log in, website not working. Ridiculous. No mention of issue on website. Not going to call a number to speak to useless customer services.

Chris    •    247 days ago     #
Dear admin: none of these links in your pinned comment works: any other suggestions? Cheers

C Dyett    •    247 days ago     #
this been down for nearly 24 hours- unacceptable >>>>>Your Sainsbury's Groceries account is not available right now

Chris    •    247 days ago     #
Can't access account - "not available right now" - why not exactly, because there's no indication, just an invitation to phone a number, which I'm not going to do! I only want to buy some bl**dy groceries, fgs: if this is another security portal, I'm switching to another shop :(

Maverick    •    247 days ago     #
'Your Sainsbury's Groceries account is not available right now'

Absolutely NO mention of this on homepage.

Yet another totally useless bunch of IT 'experts' - have you tried shutting down and restarting!!??

Nigel P.    •    247 days ago     #
"Your Sainsbury's Groceries account is not available right now." Have contacted "technical help" three times over the last 12 hours...absolutely useless...same message each time: "Try again in a couple of hours". Unable to amend my order. What's going on at Sainsbury's?

myfavorkan    •    247 days ago     #
Also getting the 'Your Sainsbury's Groceries account is not available right now'

S.    •    247 days ago     #
Also getting the 'Your Sainsbury's Groceries account is not available right now' but only one device...

miss p j    •    247 days ago     #
Your Sainsbury's Groceries account is not available right now

Jane    •    247 days ago     #
Your Sainsbury's Groceries account is not available right now

Celia    •    247 days ago     #
Your Sainsbury's Groceries account is not available right now

Caroline    •    247 days ago     #
Am getting message 'Your Sainsbury's Groceries account is not available right now' when I try to log on via website. No issues with the App.

Guest    •    247 days ago     #
"Your Sainsbury's Groceries account is not available right now..." Have just phoned, they're aware of the issue and are working on it. No estimate of when it'll be solved as yet.

Guest    •    247 days ago     #
"Your Sainsbury's Groceries account is not available right now"

guest    •    247 days ago     #
403 error

WEBSITE NOT WORKING    •    248 days ago     #
403 ERROR
The request could not be satisfied.
Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.
If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.
Generated by cloudfront (CloudFront)
Request ID: yp7S1aBnkpmtHbGuE_ETzklxV_yYYzEt2gCqS6lZQoAyYcndxdydXg==

Guest    •    249 days ago     #
Can login, but cannot amend order, was just about to pay for order, all items left my trolley and ca

Shearminator    •    249 days ago     #
You make WhatsApp look silly

SJ    •    249 days ago     #
Cannot amend order. Yet more technical problems from Sainsburys. My mother hasn’t received her receipts from them for months and no one can resolve it. We are now both thinking of shopping elsewhere.

Shearminator    •    249 days ago     #
Website up and running but you can't book or amend orders. Big company like Sainsbury's you have to be A shamed of yourselves. Even weeks now my good lady can't even use her nectar points even when in credit

Guest    •    249 days ago     #
Terrible service for weeks now my good lady can't even use her nectar points. Sort it out!!

Jeremy Burton    •    249 days ago     #
Cannot amend order, it says "Something went wrong
Sorry, we're having trouble showing you this page right now. Try refreshing the page to see if that fixes the problem." and will not show the trolley for checkout. WILL show the trolley on the front page but still cannot checkout.

Christine Richold    •    249 days ago     #
can log in and book collection or delivery BUT cannot add items to basket it is not adding anything !!! and milli second box appearing to update quantity sometimes appears then disappears - major glitsch somewhere

Mx Hardwick    •    249 days ago     #
I cant pay for my shopping or see whats in my trolley and my booked slot runs out soon

Deborah Penny    •    249 days ago     #
Problems loading items message. Can’t access trolley. Been trying for over an hour.

Guest    •    249 days ago     #
Unable to amend order or checkout

Peter J    •    249 days ago     #
Cannot amend order

Sally    •    249 days ago     #
Can't checkout - checkout box greyed out

Gary M    •    249 days ago     #
The issue with online shopping has been going on for weeks now. Really needs sorting or we are shopping elsewhere.

Marilyn    •    249 days ago     #
Trying to amend order - you don't think it has added items but actually it seems it has - I had four joints of gammon added!! Can't amend or checkout to sort out my extra items.

Judy    •    249 days ago     #
Error Message received "Sorry, we can’t amend your order at the moment. Please try again."

Rodger    •    249 days ago     #
In have been able to reserve a slot for delivery but I cannot add items to the trolly

Michele Hickmott    •    249 days ago     #
I have been able to reserve a delivery slot but cannot add any items to my trolley.

Clara    •    249 days ago     #
As per other users’ comments, you click to add items and they don’t add. Try to change delivery slot and it comes up with an error message.

M    •    249 days ago     #
When you press the button to add to your basket the website doesnt load properly so it doesnt get added to your basket

elaine trethewey    •    249 days ago     #
delivery over due. booked 10-11am today .no e mail or phone call. nobody taking calls at customer service!! tried links still nothing!!

michele brown    •    250 days ago     #
order due for delivery between 11-12:00 hasn't arrived - customer service not taking calls!

Elaine    •    250 days ago     #
No e receipt for this morning’s delivery in Seaford. Sainsburys telephone lines not taking any more calls.

Linda Farmer    •    250 days ago     #
No e receipt received in advance of todays scheduled delivery and unable to get any response from any phone numbers Winchester Hants

Suzanne    •    254 days ago     #
I've been trying to get the website up for 10 hours and just keep getting the error code 403. Have tried clearing cache and logging off and starting chrome again but nothing!!

jim Rand    •    254 days ago     #
can't get the website up....have tried all day, and it just says error 403.
Trouble is, I don't know if it's my computer or their website that could be down.

Pauline    •    255 days ago     #
I get error code 403.

Stuart Clift    •    255 days ago     #
can't even get on the website - just get the following
403 ERROR
The request could not be satisfied.

chris    •    255 days ago     #
can't amend order "amend" button takes me to a blank page

Rose Lee    •    258 days ago     #
Web site search routine not working. Searching for item X say displays the number found but no items are shown from which to pick an item for the basket.
Nothing on the web site to indicate problem.
Tried on two devices laptop and phone- same on both.
Conclusion is that there is a fault in the database search routine.
Elsewhere site works OK, just impossible to find things

Guest    •    260 days ago     #
Get a 403 error notification

mama    •    262 days ago     #
back and working fine...think it was to set up xmas slots..but off for 2 days and customer service and us poor saps not having a clue whats going on...

mama    •    262 days ago     #
app still not working..rng customer service tech help...got some fool who apart from line keep cutting out said someone would ring back...but did agree several people had same problem..so I said well the problem isyour end and you need to fix it no need to ring me at all

mama    •    263 days ago     #
app not working at all...cant connect to it since yesterday morning

Alison Amer    •    263 days ago     #
Tried to amend my order and then the payment went down and I lost my nectar points that I was going to use on the shopping

Guest    •    265 days ago     #
No amend shopping option for tomorrow's delivery.

sarah    •    265 days ago     #
when i click on amend my order it takes me to a blank page with the feedback button on- rest of the website works normally

Guest    •    265 days ago     #
Keep getting error when updating trolley when beginning to make my list

alicwe grey    •    268 days ago     #
Unable to add items. E.g. request bread informed 287 results over 5 pages but none displayed. all items are like this. Phone line advising to call back later!

A    •    270 days ago     #
My favourites

Denise Canning    •    272 days ago     #
403 error message

Guest    •    276 days ago     #
can't find any relevant products when I search

Guest    •    279 days ago     #
No option to checkout

Guest    •    281 days ago     #
Pinned comment from admin is not helpful

Frustrated    •    281 days ago     #
A long time for the website to be down when you need to amend an order.