Sainsburys.co.uk Current Status

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Website: Sainsburys.co.uk

Shop online at Sainsbury's for everything from groceries and clothing to homewares, electricals and more. We also offer a great range of financial services. Live well for less.

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 Sainsburys.co.uk status: NO ISSUES  62 comments

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Admin    •    comment pinned    #
Possibly, redirect from different versions is configured incorrectly on Sainsburys.co.uk. In this case, use the links below:

http://Sainsburys.co.uk    https://Sainsburys.co.uk    http://www.Sainsburys.co.uk    https://www.Sainsburys.co.uk


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Website fault jc    •   2 days ago  # 17 April 2024 + 0 -

Cannot book a delivery slot, message goes to homepage, sorry something as gone wrong. When will this be repaired.
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MP    •   16 days ago  # 3 April 2024 + 0 -
Persistent "Something went wrong"... but only on Wndows computers.

For over 4 hours now, I've been unable to search for anything on the Sainsbury's website. The Home page is fine, but as soon as I search for any item to add to my order, either singly or via a list, I get the page, "Something went wrong". I'm using a Windows desktop PC. I've tried on my Windows laptop with the same result. I've tried with Google Chrome and Microsoft Edge browsers, no difference. However, I've asked a neighbour to try the same on her iPad - all works fine!
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HS    •   16 days ago  # 3 April 2024 + 0 -

Keep getting

Sorry, we're having trouble showing you this page right now. Please try again later
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mr minett    •   16 days ago  # 3 April 2024 + 0 -

hi, keep getting "something gone wrong" try again later. it let me book a slot but now cant order anything, thanks 13.37pm 03-04-2024
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Jan    •   27 days ago  # 23 March 2024 + 0 -

can't log in, can't order any shopping for delivery. Is the site down ? When will it be working again.
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Mrs E Florence    •   29 days ago  # + 0 -

As at 21/3 impossible to order weekly shop online still. Pages will not come up, links missing and trolley nowhere to be found.
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Tina    •   34 days ago  # + 0 -

Cannot pay at self-service til with Nectar as it shows 0 points when I have over £8
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Andrew Sorrell    •   34 days ago  # + 0 -

Cannot take cards today at any Sainsbury’s nationwide. Cash only.
That’s what we were told Alton Hampshire.
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Janice Garland    •   34 days ago  # + 1 -
No order

Ordered online last night all ok as usual. Not had receipt this morning and food not delivered. Order shows on account but no payment taken.
Carer for mum full time do cannot get to store to shop. Very annoyed no contact from Sainsbury’s
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Mrs E Florence    •   35 days ago  # + 1 -
Online groceries still failing

Still bugs in their site, trolley will not come up, selected items do not register addition though a total does show and impossible to check out. Seems many missing links in their programming.
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Stan Kay    •   61 days ago  # + 0 -

I cannot login because all of my normal credentials (all working until last week) are now rejected. Why is this happening?
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Anon    •   61 days ago  # + 1 -

Cannot amend order. On trying checkout, get "Something went wrong" and bounced back to home page. Recently and two hours ago.
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JD    •   61 days ago  # + 1 -

Cannot check out my amended order
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Alexia    •   61 days ago  # + 4 -

Cannot check out order
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Adrian    •   61 days ago  # + 0 -
Worse than usual, and it's usually pretty bad

It's always slow but truly awful today, multiple attempts at login just say "something went wrong". Going to change to Asda delivery because of the constant website grief at Sainsbury's
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Judy    •   62 days ago  # + 1 -

Ok till check out then won't actually let me check out.
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Marcia    •   62 days ago  # + 4 -

When I try to check out it tells me ‘Something is Wrong. Please try later’. I have been trying for hours. Had to go to Tesco.
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NadineTW    •   62 days ago  # + 0 -

Cannot check out order
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M    •   62 days ago  # + 10 -

Can't check out order.
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B.    •   63 days ago  # + 3 -

Cannot check out order.
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Karen    •   64 days ago  # + 0 -

Can’t check out my order
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Lesley    •   65 days ago  # + 1 -

Cannot checkout my amended order
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Guest    •   66 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Cannot checkout for delivery
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Phil    •   66 days ago  # + 0 -
Frustrating morning

unable to checkout this product cannot be purchased at this time order wouldn't update
very frustrating we do online. shopping for our selves and other elderly sainsbury fans
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pacofisher    •   73 days ago  # + 0 -

can't book delivery slot
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Vee    •   82 days ago  # + 0 -

Time slots for delivery not working, just keep getting error page
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thegreenpan    •   82 days ago  # + -1 -
Multiple issues apearing intermitintley but frequently havebeen trying to place order since 11.00 th

Every time I search a product I have to search it at least twice to get a result,
The website is constantly forgetting that I am logged in.
The website is giving secure connection failure messages.
Pages on the website are not displaying correctly.
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PR    •   86 days ago  # + 0 -

Not getting confirmation email of changes to order, despite ringing them twice and them saying they were sending one.
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Andrew Baker    •   96 days ago  # + 0 -
Sainsburys

cant add items to basket just a ring going round then fails. I tried both Edge and Chrome both the same. Safari same but Sainsbury's app works fine.
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Guest    •   97 days ago  # + 0 -
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Can't see my favourites.
Keeps on buffering
Can't check out
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Guest    •   121 days ago  # + 0 -
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been waiting on phone an hour listening to their stupid message.............grrrrrrrrrrrrrrrrrrrrrrrrrrr
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Guest    •   133 days ago  # + 0 -
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unhappy , can't check out grocery order been like it for weeks , message says card not verified yet customer services can using my details can you explain as to why that should be the case
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Louise    •   134 days ago  # + 0 -

search not working
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Sad Customer    •   134 days ago  # + 0 -

Unable to search for/ click on grocery items, just tells you 'something went wrong!'
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Irene Rathbone    •   134 days ago  # + 1 -

Can't pick grocery items other that "favourites "
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Rose    •   140 days ago  # + 0 -

Cannot get past the payment stage.. done nothing different, never had problem before and now the reserved time is running out
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Cabi    •   149 days ago  # + 0 -
Nectar link not working yet again

Said Nectar link not working. Tried to reset but didn't work. Often have this problem, even though I know that my Nectar account is linked to my Sainsbury's account
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A customer now gone to Tesco’s online    •   151 days ago  # + 0 -

Can’t login , cannot book slot , my address has vanished with all previous order information.
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Busy Shopper    •   155 days ago  # + 0 -
Can't log in...

Can't log in to Sainsbury's groceries site. Doesn't recognise email or password. Can't change password. Reset code arrived after the 10-minute deadline. No return call from technical help. Might try Tesco...
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Lynne    •   176 days ago  # + 0 -

Unable to check out my amended online order. Have tried several times both on laptop and using Sainsbury’s app.
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R. Forbes    •   203 days ago  # + 0 -
On line problem in booking a time slot for delivery.

Tried on at least four occasions today to book a delivery slot but each time the system ceased to continue. Tried to establish by telephone if there is problem but no reply to a telephone call either. No problems with any previous online orders.
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Brian    •   206 days ago  # + 0 -

Keeps freezing. This week and last week. So frustrating. Multiple issues. Can't log out.
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Barbara    •   307 days ago  # + 0 -

Keep freezing and then asks me to reload.
Fed up of seeing the Aw Snap, page
It's happening all the time now
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Jess    •   308 days ago  # + -1 -

Unable to book a slot
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frustrated    •   308 days ago  # + 0 -

i cant check out either
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Unknown    •   308 days ago  # + 1 -

Unable to check out
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Alice    •   375 days ago  # + 0 -

Payments not working on line.
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Becbec    •   375 days ago  # + 0 -

Payment not working in app
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Smith    •   375 days ago  # + 0 -

Payments not working on line
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Claire    •   375 days ago  # + 0 -

Payments not working online
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Vaughan    •   467 days ago  # + 0 -

Cannot log in
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Guest    •   476 days ago  # + 0 -
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Software update has taken everything down
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Guest    •   478 days ago  # + 0 -
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Can’t log on ordered my shopping wanted to amend won’t let me in
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Ches    •   498 days ago  # + 0 -

I got on site ok, but I put one item in and it went to 2 items and wouldn’t deduct the second.
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Ches    •   518 days ago  # + 0 -

I have just amended my order but can’t log out.
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Guest    •   529 days ago  # + 0 -
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Sainsbury's don't seem to be able to leave their website alone and every time they make a change it screws the website up, in the last couple of weeks it has been down multiple times and even their delivery system as a whole was down at the end of October causing chaos for deliveries that day. Sainsbury's clearly having some serious IT issues.
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Guest    •   536 days ago  # + 0 -
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Day 3 of not being able to log on to my account...no help from customer service/ technical
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Christine    •   538 days ago  # + 0 -

I cannot log in to Sainsbury's groceries on my laptop using Chrome, but have discovered that I can on Edge. What can I do to solve the problem?
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Janice    •   595 days ago  # + 1 -

For the last Three weeks I have not been able to access my Sainsburys account on my laptop. My app on my iphone has played up since the beginning of covid??
Every time I go on my laptop it comes up with 403 ERROR
The request could not be satisfied.
Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.
If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.
Generated by cloudfront (CloudFront)

This cannot be any good for Sainsburys as they will lose customers??
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Patsy    •   616 days ago  # + 0 -

You clothing: click on an item and the page doesn't load - error comes up. Tried several times
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Josie    •   632 days ago  # + 0 -

For the past 2 weeks, I haven’t been able to log on to my account to order my grocery’s,, It’s coming back ,there is a error an my account has been closed down,Can’t count how many phone calls I have made. 5 forms have been put into their Technical department and had no answer back. I paid for a year for a midweek pass and have been told that because I have not ordered on line for 14 days it will be cancelled and I can’t get a refund. With great difficulty I have had to phone in my grocery order in to get a delivery for last week and this week. Every time I go on line it keeps telling me to reset my password, comes back my account has been locked down. Like the post of Susan, my circumstances are similar.So furious now, what the heck is going on, who do I complain to. Feel sure when I ring up it is going into a call center possibly in India, because its always a foreign person on the other end, sometimes I can hardly understand what they are saying.
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susan    •   722 days ago  # + 0 -

am reaglar shopper on your website sainsyburys and its been shut down now four weeks in row with a403 code saying it cant allow me access what in the hell is going i am disabled lady and rrelye on your on line website to get my groceries reaglarly why cant i get in on it with this error 403 coming up daily......................403 ERROR
The request could not be satisfied.
Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.
If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.
Generated by cloudfront (CloudFront)
Request ID: _WM10qf98KW4pBv-TwquaybpRU7I53dTa0-6htpCf9ieEpgHD3APhA==
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