Is Sainsburys.co.uk up or down today?

Admin    •    comment pinned    #
Possibly, redirect from different versions is configured incorrectly on sainsburys.co.uk. In this case, use the links below:

http://sainsburys.co.uk    https://sainsburys.co.uk    http://www.sainsburys.co.uk    https://www.sainsburys.co.uk

Guest    •    2 hours ago     #
Log-in

Guest    •    19 hours ago     #
Website

Ken Wright    •    1 day ago     #
as below, been unable to progress beyond first checkout screen. No option to amend order or finalise checkout. Been like this all weekend and today. Tried all login options. Useless! Surely a note on the Sainsburys online shopping site to say the system is down would be useful.

Peter    •    2 days ago     #
No option to continue after clicking checkout.

Guest    •    2 days ago     #
keep getting 403 error

john staton    •    3 days ago     #
tried all the suggested links - still blank screen when i ask to log in

john staton    •    3 days ago     #
when i try to log in the screen goes blank - have tried many times last evening and now

Jan    •    3 days ago     #
Got logged out of app and now I can’t log back in. It sent a code and I entered it but still nothing. Now when I try I’m not getting sent a verification code. Just enter login details and goes straight back to login screen.

Mrs a    •    4 days ago     #
Your account is not available right now

For security reasons, your account is currently blocked. To access your account again, please contact our team on Nectar Live Chat.

Error code: 7135JSO

DAVID ROWLAND    •    4 days ago     #
Why is it with vpn connected I cannot get into sainsburys web site and get 403 error but can with vpn disconnected

Guest    •    4 days ago     #
General Outage

Guest    •    4 days ago     #
App

lds    •    5 days ago     #
Last 2/3 days error 403 keeps appearing........most annoying

GRAHAM PURSER    •    5 days ago     #
UNABLE AGAIN TO GET INTO THE WEB SITE HAPPENS EVERY DAY

Guest    •    5 days ago     #
It won't let me check out. No continue button

Guest    •    6 days ago     #
have to turn off vpn to get access to sainsburys

Charlotte Gregory    •    7 days ago     #
For some reason I can't get through online. Is there a problem? I need to book a delivery.

maggie    •    7 days ago     #
403 error code via my desktop, but managed to access the website via my i-pad. doesn't make sense.

Guest    •    9 days ago     #
403 error so can't access Sainsburys online groceries

Steve Bell    •    13 days ago     #
403 ERROR
The request could not be satisfied.
Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.
If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.
Generated by cloudfront (CloudFront)
Request ID: 4HMOPwEajsbHzIXRz8nMR1qu2NkJy4t0yFw_p4XDGLtDmeMVgCCn4A==

Guest    •    13 days ago     #
Absolute nightmare, been unable to check out for the last few weeks. So annoying as tried everything.

Guest    •    15 days ago     #
i am unable to check out and pay for my delivery on wednesday K Danby

Guest    •    16 days ago     #
Proceed to checkout

Barbara    •    16 days ago     #
Cannot perform checkout: Generic system error

Val    •    16 days ago     #
Cannot amend order saying l have to much of an item l don't.

Guest    •    16 days ago     #
cannot checkout

finmar    •    17 days ago     #
Can’t login. Says there’s an error.

Janet Eades    •    22 days ago     #
403 Error

A. May    •    27 days ago     #
Online grocery app. ‘Checkout’ not working. Amending tomorrows order for Christmas week food etc. Vee’s comment 5 hours ago!

vee    •    27 days ago     #
Well this is rich just before Christmas want to update my last order before day and cannot thanks whoever is responsible

andy    •    27 days ago     #
Error 403

Richard Bearman    •    29 days ago     #
I have been getting the 403 ERROR for the last 3 weeks but clearing the cache would let me log on.....untill today. Now nothing I try will let me past.

Mr c    •    30 days ago     #
Any one reading this being locked out of on line shopping accounts with sainsburys needs to read bbc on line news there has been a cyber attack krohnos affecting businesses in uk and USA , sainsburys are aware have been for three days and working to resolve , but when we as loayl consumers reliant on home deliverys are forced to keep ringing to get accesses to our accounts we’re just told a form will be sent to tech team and you’ll be contacted with in a week , there’s no info on sainsburys website advising customers to protect bank info or act ,leaving customers vulrable and they are not instructing on the phone what’s going on , get your acts together sainsburys loayl customers are being let dwn with deliverys unable to amend deliverys bared from accounts , we don’t deserve the treatment your knowingly inflicting when most are loayl customers shop weekly All year ,have done for 30 odd years in my own case , we the consumer pay your staffs wages your reliant on us the customer for your buisness ,not great way to treat us especially over Christmas and in middle of pandemic , people understand the impact covids having but just advise customers what’s going on so we can at least make temporary shopping messures wile issues are being delt with and well comeback refuseing to offer info or help when we can access our accounts will push people to take there services to other stores your not bigger then us consumers , a let dwn angry loayl customer .

Guest    •    31 days ago     #
Can’t check out on app

Rip    •    33 days ago     #
Site down for last 2 hours, happened when amending an order... WTF and they denying anything is wrong

Christine Willshaw    •    34 days ago     #
Have been trying to amend my order for tomorrow all day today. Keep getting the same 403 error message. I have tried phone app, iPad and laptop nothing works. Am desperate now as I need to amend before 11pm.

Carole Hodson    •    34 days ago     #
It seems from some comments here, that those of us that have deliveries due the next day, cannot get on site to amend our orders? I had the same problem on my last order too, once I went past my amend time I could get back online again.....Is it coincidence?

Carole Hodson    •    34 days ago     #
I cant get onto the grocery site, this keeps happening.... just keep getting the same message of "error "and the same wording over and over again. This has happened quite a lot lately and it is unacceptable, why doesn't Sainsbury's let their online customers know when they are having problems

Guest    •    34 days ago     #
GeneralOutage

Jean Cruxton    •    34 days ago     #
I have been trying to update an order for a delivery for tomorrow .at the end of the update, which is accepted , it says ‘cannot order produce, then It keeps coming up at the payment at the end - failed to load payment summary . Checked with Sainsbury’s, who said the update had gone ahead, and I have had an email to say this. It may be because the card provider Utility Warehouse is updating their cards, but they say that I should still be able to use old card. I phoned Sainsbury’s again and said that I have added another card , but because I have an order in the pipeline I can’t use the new one yet. I have re input Sainsbury’s app , but that doesn’t work . As others have said, I never get problems with other supermarkets.

Guest    •    34 days ago     #
Not getting email confirmation of amendments

Adrianna    •    35 days ago     #
Had my Sainsbury's delivery slot removed whilst adding to / amending an order for delivery tomorrow lunchtime. Prompted to book a new delivery slot, but I wasn't able to; it says, on whichever day / time I choose, that my order is too near the booking / delivery date - slots are available on Thursday, Friday, Saturday...I've tried numerous days & times yet it wouldn't work. There's now an error 403 message - I cannot get onto their website /log on at all. No idea if / when my delivery will happen - atm it seems it's not going to, but idk.

Alison Amer    •    36 days ago     #
Very annoyed I had a delivery for tomorrow for my mum and she wanted to add something on to her order and then that’s where it all went wrong the payment system was down and so I have lost my booking for tomorrow as it timed out even though the order had been booked 2 weeks ago to say that I’m annoyed is an understatement and when I called the customer services the advisor said it wasn’t at her end but then said oh sorry it was a system error at the payment end so now we have no shopping coming tomorrow thanks Sainsburys

Julie Johnson    •    37 days ago     #
The amend order button has disappeared for an order that is due in over 48 hours time.

Guest    •    38 days ago     #
checkout

Guest    •    38 days ago     #
payment processing

Guest    •    38 days ago     #
Unable to checkout my updated order for tomorrow, have tried website and app, the error is after the payment authorisation screen.

mrs butlin    •    39 days ago     #
why am iconstantly unable to log onto my account to change or update my order

Margaret    •    40 days ago     #
Unable to update order and log out

Aitch    •    40 days ago     #
I think they're blocking anyone using a VPN.

Guest    •    40 days ago     #
Says generic system error when trying to pay

James    •    41 days ago     #
Please give me a solution to Error 403!! I've cleared out cache and browsing history on laptop and PC to no avail. I can access the 'site via my tablet although this is not convenient.

Parr alfredparr1937@gmail.com    •    42 days ago     #
I have not received any confirmation of orders or the final delivery and changes in an order with substitutions available. This has happened Ofer the last ten days.

S Fletchet    •    42 days ago     #
Been trying for weeks to get on to my Sainsbury’s groceries online on both my iPhone and laptop but have been continually getting Error 43.
Tried to solve without luck.I have shopped with Sainsbury’s for years. Managed to get on the site using my husbands tablet but I need to get this problem sorted.
I see so many others are having this problem.Please Sainsbury’s get this sorted

Roy Barnes    •    42 days ago     #
STILL unable to get web site to order. Error code 403 every time. Has been the same for weeks. Come on Sainsbury's get your B act together. AS loyal customers for 35 years we deserve better.

Dave    •    43 days ago     #
Trying to log on but getting "Error 403" :(

Matt    •    43 days ago     #
403 error

Cope    •    44 days ago     #
Been trying to access your grocery website all day to change my grocery order via my Android phone. I initially placed an order at around 6am this morning but since then I keep getting a 403 error message. I managed to access the website on an Apple ipad. Cleared browser, cookies and cache on my phone, tried all of the links suggested.

David Jolley    •    45 days ago     #
Looks like I'm not alone with the 403 problem, I am housebound and rely on SainsBUGs for my shopping. I thought it strange that they had not let me know by Email of the delivery dates for christmas as the have before. Well Amazons now got Morrisons (just in time) so I'll see how that goes. Bye SainsBUGs.

David Jolley    •    45 days ago     #
I keep getting 403 error when trying to log into Sainsbury's website.

Still Brassed Off    •    45 days ago     #
Why oh why do Sainsburys require a verification code to get onto site ?.
For Banking I get it, but for my weekly shopping list !!!!!!!!!!

Brassed Off Again    •    45 days ago     #
I tried all those four links suggested by Sainsburys Admin. All produced the same result - 403 Error !!!
How is it that I can get onto ASDA, Morrisons, Tesco websites with no hassle, yet Sainsburys site is shambolic.

Brassed Off    •    45 days ago     #
Sainsburys Online Site - what a shambles. Tried all week to get a pre Xmas slot. Just get Error 403 !! When finally got onto site yesterday all pre Xmas slots booked. Thanks a lot. Got onto ASDA site first time. So much for loyalty. Bye Bye Sainsburys.

Carla Hartman    •    46 days ago     #
I Booked a slot for 21st Dec 2021 the other day but the site seems to have crashed and my order has frozen. Its there saying I have said delivery date but each time I try to checkout, it says I have no delivery slot and must chose one. This is a big concern because this is my Xmas shop for Xmas day.

Guest    •    46 days ago     #
none of those links work. can't access via windows 10 or android app or web browser

Amelia    •    46 days ago     #
Can’t log into app or website. Keeps coming up with unexpected error on app and a 403 error on the website. Ongoing for around 24 hours.

Guest    •    46 days ago     #
on-line shopping does not work via windows10, but does on ipad os

Guest    •    47 days ago     #
ERROR 403

grumble    •    47 days ago     #
site down 403 error, sainsburys get your s**t together

Guest    •    47 days ago     #
can not checkout on my order

Roy Barnes    •    47 days ago     #
This has gone on for far too long. Sort it out fast or undoubtedly lose half your delivery customers. It has been months we have put up with your inability to serve long standing clients. We have had enough. Old, disabled and needing delivery - abandoned by Sainsbury's.

A Waters    •    48 days ago     #
I've been trying to access the website all day to book a delivery slot for an order I started and saved yesterday. I get the 403 error message every time. I first tried at around 3pm and on and off until now (11pm). I'm giving up now.

K James    •    48 days ago     #
I have been trying to access Sainsbury's website for an hour now, using various links suggested by Admin. I get error 403 every time: "There might be too much traffic."
Is there a general problem or is it just me?

Z    •    48 days ago     #
nope not working still and staff on phones are VERY RUDE AND PUT PHONE DOWN WHEN I ASKED TO SPEAK TO MANAGER

SARA    •    48 days ago     #
I HAVE TRIED TO LOGIN TO CHANGE THIS ORDER URGENTLY FOR THE LAST HOUR NOW, AND KEEP REQUESTING A CODE TO EMAIL ME BUT NO CODES HAVE BEEN SENT WHATSOEVER, I AM VERY WORRIED CODES NOT BEING SENT. I HAVE BEEN USING THIS SITE FOR OVER 2 YEARS NOW WITH NO PROBLEMS. I HAVE SPOKEN TO LAURA, WHO SAYS THERE IS A TECHNICAL PROBLEM AND CHLOE SAYS THERE IS NO PROBLEM....?> AND YES I HAVE TRIED A DIFFERENT DEVICE AND YES HAVE CLEARED THE HISTORY BUT STILL NO CODE CANNOT CHANGE ORDER AND NOW WILL NOT RECOGNISE MY EMAIL ADDRESS

Gaz    •    49 days ago     #
403 error on all 3 options form Admin today -30 November

Jude    •    50 days ago     #
App logged me out & now can’t log back in & have had various problems with it for past week.
Have a delivery later this week & can’t amend order.

Guest    •    51 days ago     #
Nothing but 403 forbidden when trying to access online groceries, account and even the Help Centre!

Steve    •    51 days ago     #
403 error

Josi    •    52 days ago     #
I have tried all the links, but nothing works. Haven’t been able to get on website for weeks

Leah    •    52 days ago     #
Still not working.

Leah    •    52 days ago     #
I am not able to get on the Sainsbury's website, despite having been able to shop through the website for years.....
I have tried all the below. Why is it happening, how can I fix it?

Pauline    •    52 days ago     #
Still get 403 Error after using all links. Cache cleared still same :-(

Pauline    •    53 days ago     #
403 ERROR

The request could not be satisfied.

Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.
If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.
Generated by cloudfront (CloudFront)
Request ID: 4rWtQmhnTk_H2gEYDs2q_0TZjI44s10IVksK0SQiegeVZZeMSxZFJQ==

Anita    •    53 days ago     #
Just used one of the links supplied by Admin below - it worked. Thank you.
http://sainsburys.co.uk https://sainsburys.co.uk http://www.sainsburys.co.uk https://www.sainsburys.co.uk

Anita    •    53 days ago     #
Not receiving from Sainsbury's the log-in code they want me to use. Waited 30 mins on helpline - just a repeated recorded message not relevant to my issue. How about putting a notice up on your website Sainsbury's to let customers know what is going on.

Richard    •    53 days ago     #
Tried one of the other links. Got verification code immediately but was already expired when input seconds later

Richard    •    53 days ago     #
Verification code not arriving

mechanic    •    53 days ago     #
login code not arriving

katharine    •    53 days ago     #
verification codes not arriving

T R Bonella    •    53 days ago     #
Trying to place order online. Verification code expires too quickly. Have now had 8 codes by email. Entered on receipt, but all expired. Phone line for queries rings but no answer.

chris    •    53 days ago     #
login verification code either not sending or arriving after 10 mins expiry time

David Brett    •    53 days ago     #
Have completed order though to checkout. No order number and unable to amend order or confirm that it has been received and will be delivered. No way to contact by telephone or chat line.

guest    •    53 days ago     #
no code being sent for login

;0    •    54 days ago     #
its working now

Sue    •    54 days ago     #
Asda getting my order this week!
Ridiculous and it will only get worse once Christmas bookings are released.

Heather Attoe    •    54 days ago     #
FFS Sainsbury’s, why don’t you post on your website there is an issue so people don’t spend 30+ minutes, trying to contact you (without success) - can’t believe I had to find out there was a problem via a Google search?

!!    •    54 days ago     #
i cleared it and it workeddd

Prudence Evans    •    54 days ago     #
"Sainsbury's
Hi Prue. Sorry you're having trouble logging in! We're aware that there are currently issues with our site and we're working on getting this resolved ASAP. In the meantime, can you try clearing your cache and cookies and using a different browser? Hope this helps! Em"
I received this answer on facebook

Ex user    •    54 days ago     #
Now they're saying that they are limiting traffic NO NO NO you have a server problem Sainsburys and you're losing customers. I'm off to Waitroses app. Bye

Lozzz    •    54 days ago     #
They are limiting traffic due to high website usage, so annoying! Just need to update tomorrow's delivery!! Sort it out Sainsbury's, fast!!!!

...    •    54 days ago     #
im just gonna get it on tesco instead

G    •    54 days ago     #
This is how you redirect shoppers to other supermarkets

:/    •    54 days ago     #
ikr

Adam    •    54 days ago     #
Ridiculous how can they not foresee these issues

Jennifer Littmoden    •    54 days ago     #
Website down unable to amend my order for tomorrow so can I cancel

H    •    54 days ago     #
Has site gone down? All I get is 504 Gateway timeout error message. Hope it gets fixed sooner rather than later.

annoyed 2    •    54 days ago     #
i have to add on some stuff on my shopping for tomorrow ands it not letting me log in. :/

guest    •    54 days ago     #
Log-in

Bernard Harris    •    54 days ago     #
So Sainsburys reach a new low tonight, not only is there useless website not working properly, but there’s no-one answering the phone in customer service.

Sainsburys make a Aldi look great

Guest    •    54 days ago     #
I am unable to log into the app or via website. However, it allows me to create a new account and browse. I just want to amend my shopping!!!!

SD    •    54 days ago     #
Did they release Christmas booking today?

N    •    54 days ago     #
Can't log in through app or website, site loads but login won't, 504 gateway timeout. Need to edit bloody order for tomorrow!!! ????

Annoyed    •    54 days ago     #
Can’t login from app or website. Have tried different links but nothing works. Need to amend my order for tomorrow!!!

Guest user    •    54 days ago     #
Trying to log on for more than an hour HELP!!!!!!!!!!

John    •    54 days ago     #
Note from Chris below, (quicker to drive there) I did drive there this afternoon, virtually got none of my normal purchases as no stock. Hence my attempt to amend current slot in the hope stock is available elsewhere but no access. Abandoned for now :-(

Former customer    •    54 days ago     #
Websites not working and helpline tells you to go online, even the local store number, thanks Sainsburys very very helpful.

Sheree Young    •    54 days ago     #
can't log in to Sainsbury's website or app, trying to amend delivery for tomorrow!!!

John    •    54 days ago     #
The Admin list of links below does not help, all same response. Barry’s comment below, (12min and counting), I’d hang up, I did after 35mins.

Jean    •    54 days ago     #
Can’t log in from app or website not great

John    •    54 days ago     #
As like the other comments. 504 error and or timeout. Both Online Shopping and Nectar also App. Can’t lay blame on traffic due to Christmas Slots as they are not yet released, (30th Nov)

Prudence Evans    •    54 days ago     #
can't login to Sainsbury's

Guest    •    54 days ago     #
I can’t login in to my groceries account. Been trying for ages.

BARRY FITZGERALD    •    54 days ago     #
504 gateway error won’t log me in. Can’t even get a reply on the phone 12 minutes and counting!

DK    •    54 days ago     #
I can't log in on app or website. What's going on!!!!?

Guest    •    54 days ago     #
Can't login - 504 Gateway Time-out
(ID Service not routing correctly)

Charl    •    54 days ago     #
Unable to log in
Time out or 504 gateway error message

Guest    •    54 days ago     #
Trying to login to my account and getting either a 504 Gateway Time Out or a something's not right. Not sure which to believe but will be trying periodically to see if it rectifies itself. I suspect the site is experiencing higher than expected demand due to their Christmas online order slots becoming available so will see what comes out in the wash.

Vicky lane    •    54 days ago     #
Log in is timing out, and app won't let me in are you having issues?

Guest    •    54 days ago     #
Cannot log in to account. Admin - none of the links work.

Chris James    •    54 days ago     #
Problems logging in this morning, ok in the afternoon but this eveneng when I log in my orders information is missing so I can't add items and you need top log in again.
Logging in agails fails, minutes of tumble drier then "error 504".
WTF, it would've been quicker to drive there.

Russell    •    54 days ago     #
Can browse site, but login fails

guest    •    54 days ago     #
log in

Dick Ruck    •    54 days ago     #
Won't allow a log-in.

Christine Clarke    •    55 days ago     #
its impossible, still happening. Please sort it.

Christine Clarke    •    55 days ago     #
Unable to get on to Sainsbury site for home deliveries for over a week now on my laptop. Very frustrating. Ok on tablet and pc but both very slow.

Roy Barnes    •    57 days ago     #
Web site impossible to get at all for 2 weeks and nearly all time before that. Why the hell don't you tell us why and do something. We are disabled and depend on your deliveries but cannot continue with you much longer. Shameful that you can advertise that xmas bookings are available but fail to serve us at all. $0 years as a customer obviously means absolutely nothing.

Guest    •    59 days ago     #
Haven't been able to login for at least a week (using Windows). I contacted the IT support and did everything they suggested, Nothing worked.

Guest    •    59 days ago     #
Unable to register

Peter Wilcox    •    59 days ago     #
All suggested links equally useless. Hopefully Tesco's website works!

Peter Wilcox    •    59 days ago     #
Error 403 when trying to log in to Sainsburys website for home deliveries.

jane    •    59 days ago     #
to admi, i have tried the links that you sent . no luck.

jane    •    59 days ago     #
cannot connect. keepcoming up with 403 error. have cleared cache. is this a problem that the
technical team at sainsburs can clear up.

Laura W    •    60 days ago     #
error 403 when trying to get to website. Have cleared all cookies and caches. no better..

Debbie    •    61 days ago     #
Cannot get onto the website, '403 Error', been trying all day. Tried all links.

Sarah    •    61 days ago     #
Cannot pay through app . Says items cannot be paid for at this moment

Elizabeth cauldwell    •    61 days ago     #
Getting 403 error cannot get onto website

A. May    •    62 days ago     #
Online shopping = “Sorry we’ve encountered an issue while trying to log you in. Do you want to try again?” Have tried again several times. Not working.
Website = 403 error.

Guest    •    62 days ago     #
Payment

Liz Rogers    •    63 days ago     #
Having problem confirming changes and checking out updated order

A Reed    •    64 days ago     #
This product cannot be purchased at this time. Try again. Been trying last 2 hours. Won’t let me go to checkout to pay.

Guest    •    64 days ago     #
Can't checkout

marie    •    64 days ago     #
I cant check out/pay

Julia Hargreaves    •    65 days ago     #
Having issues trying to use the app to checkout after amending my order. “This product cannot be purchased at this time.”

Carolyne Nicol    •    65 days ago     #
Having issues trying to use the app to checkout after amending my order. “This product cannot be purchased at this time.”

Guest    •    66 days ago     #
‘This product cannot be purchased at this time’ when trying to checkout in app - unable to complete shopping for delivery tomorrow

Guest    •    67 days ago     #
Can't check out "this product cannot be purchased at this time" no indication of which product

John    •    67 days ago     #
Cannot check out 'This product cannot be purchased at this time'

deborah boyling    •    67 days ago     #
why is your login for online shopping not working error 404 all time?

Guest Log-in    •    67 days ago     #
Haven't been able to log-in to my Sainsburys groceries account for weeks...
Would like to be able to delete my Sainsburys account but have no access to it. Concerned about my data.
Using other online food stores now.

Jan    •    67 days ago     #
After several attempts at checking out its just not happening.

M Morton    •    68 days ago     #
Website won't let me login - I KNOW password was correct, but after multiple attempts got (Successfully) a reset code and tried to change. BUT website won't let me change password either! New password meets ALL criteria, but a message says don't include my name or old password - IT DOESN'T, but still doesn't work. Have you been hacked?

Nicky    •    68 days ago     #
Cannot checkout on App. Keep getting the message “cannot order product” this has been going on all evening.

LESLEY MCKAY    •    68 days ago     #
Cannot order product message - when updating & checking out my shop for tomorrow so looks like I won’t get half of my order for tomorrow too now!!!

Susan Thompson    •    68 days ago     #
Cannot order product message - when updating & checking out my shop for tomorrow so looks like I won’t get half of my order this has been the same since 6.15

Guest    •    68 days ago     #
Checkout not working

Jennywren    •    68 days ago     #
Can access home page website but cannot book delivery slot, when I click it says tecnical error, gives me another address and I get the generic system error message.

Sue M    •    68 days ago     #
Those links made no difference. I can log in and view my order but cannot amend it. Still keep getting the 'generic system error' message.

Elizabeth Walker    •    68 days ago     #
Used the links below. Was able to partially amend my order, but before I had finished, the generic system error page returned.
This is a very unsuccessful shop.

Elizabeth Walker    •    68 days ago     #
I have been trying to amend my order for several hours, but get “generic system error” message and am unable to proceed.

Sue M    •    68 days ago     #
I get 'generic system error' message when trying to amend my order.

Rob T    •    68 days ago     #
Cannot checkout or amend order 1645

Guest    •    68 days ago     #
checkout not working

Jennifer Hunter    •    68 days ago     #
cannot check out get generic system error

Guest    •    68 days ago     #
cannot check out 11.12 am 11/1121

Kenneth A Blake    •    70 days ago     #
403 error all the time different browsers

Kenneth A Blake    •    70 days ago     #
on a train sainsburys.co.uk seems to be working but login is erroring

Sylvia Black    •    70 days ago     #
No confirmation email on amended order

j    •    72 days ago     #
Being trying to place my order for hours, won't take me to checkout!

Mrs.M Kendrew    •    74 days ago     #
I can and have put my order in several times this week but the site will not take me to checkout. When will your site be up and running again please

Urszula Richards    •    75 days ago     #
No confirmation of order placed

Urszula Richards    •    75 days ago     #
No email addresses working

Guest    •    75 days ago     #
None of email addresses

Guest    •    75 days ago     #
Can't put items in basket

Guest    •    75 days ago     #
cant check out

suzanne fearne    •    75 days ago     #
I am still awaiting delivery of my order will it ever come. Have made 4 calls to find out if there is a problem most people on the other end of the line cannot speak English or are very difficult to understand also all working from home. They are making it up as they go along. Your order will arrive in 20 minutes 2 hrs later nothing and so on and so on. I am going to ask for a complete refund. I could have gone shopping elsewhere now it is too late. almost 6pm

Clare johnson    •    77 days ago     #
I need food. Elderly and housebound.
New password was accepted. Cannot update website. Do I starve to death, or?

Guest    •    83 days ago     #
Can't check out

E goodwin    •    83 days ago     #
I wonder why anyone bothers with online looking at all this my husband has tried to apply for a job online at sainsburys got asked to bk his interview slot clicked on link was asked for a verification code which was sent to his email address and lasted 10mins tried to put it in and it failed tried mulitple times and no luck the code lasts 2 secs not 10 mins

BS    •    83 days ago     #
For several days now I keep getting a 403 message when I try to log on to the Sainsbury's website

Guest    •    84 days ago     #
Can’t process payment with any card. Message coming back from Barclays,who I don’t bank with, saying

Guest    •    84 days ago     #
Cant log in

Jackie    •    85 days ago     #
Same with me. Tesco yesterday, Sainsburys today ????????‍♂️

gues    •    85 days ago     #
same can't change order

Alyson Gill    •    85 days ago     #
Won't let me change my order to add or take off items, terrible .

Gordon Anthony Glanfield    •    85 days ago     #
Get repeated random failures where cannot check out. System directs me to "before you go" then having paged down without adding to my basket the "pop-up?" to continue is somtimes missing. Have to phone HQ to get them to complete the transaction. Am running Windows 10 on a Samsung Laptop (Notebook) and using MicroSoft Edge. Clearing down all temporary files (cookies) and other junk has no effect nor does reduction of screen magnification. Have reported this issue many times over the past 18 months but no response/feed back.

Jennifer Smith    •    85 days ago     #
Grocery order duplicated - there are now two lists one under the other - it is very frustrating as the website also keeps hanging.

Susan Walley    •    86 days ago     #
"access denied"

SC    •    86 days ago     #
Tried multiple times yesterday and today to pay for my on-line delivery order. Appeared to have processed but then I get "generic system error". Tried 2 different credit cards. Paid for other goods on line with different retailers yesterday without a problem. I really need to get groceries soon for my elderly father.

Guest    •    87 days ago     #
tried three times to make a payment for TU clothes no success. Fed up
Manju

Lorna Edwards    •    88 days ago     #
I am unable to checkout for my online order

Michelle Reece    •    89 days ago     #
Unable to checkout. Delivery due tomorrow.

Scott    •    89 days ago     #
I reported the 403 CloudFront to Sainsbury's via Twitter and they just said to clear cache etc which obviously wasn't going to work or try from a different device. I tried the site in IE Edge, Firefox and Chrome and still get the same issue.

Realised today it was a VPN I was attached to ha ha

mrs roonskie    •    91 days ago     #
system not letting me update order due in 2 days . wont accept changes to order or accept new increased payment amount

Janet    •    92 days ago     #
I can't access Sainsburys website from my laptop but I can from my smartphone without problem. Any ideas as to why?

Tim/West Mildands    •    93 days ago     #
Re posting from AJ a few days ago. I have just switched off my Norton 360 VPN setting and have been able to access the site again. My security and Sainsburys do not like each other!

Tim Wheeler    •    93 days ago     #
I am desperately trying to logon to place an order for my 94 year old father who lives 140 miles away. What is going on?? I was able to access the site earlier this week but cannot do so now?

Guest    •    94 days ago     #
Haven't received my on-line home shopping receipt

Guest    •    95 days ago     #
Sinsburys groceries online, cannot checkout using google chrome, it worked using bing ?

Maureen Brown    •    97 days ago     #
I have been unable to access Sainsbury's website for almost a week. My order placed last week Thursday 7th October was not delivered yesterday. This is serious for me as I'm a partially sighted 74 year old who cannot go out to the shops. What is going on and why is there not a warning on your home page?

Guest    •    97 days ago     #
Click and collect - can’t book slot for 25/10

AJ    •    97 days ago     #
Have just turned my VPN off on my Norton security and could log into my account with no problem. Seems like Sainsbury’s don’t like my level of computer security

Yvonne    •    98 days ago     #
Must be major problem at your end!
I’ve tried all your different configured options.
All with same result.

Yvonne    •    98 days ago     #
Web site comes up fine.
Log in using email and password, it reverts back to log in screen.

Yvonne    •    98 days ago     #
I’ve tried all of the below.

Yvonne    •    98 days ago     #
Recognises log in, then reverts back to log in.
Very frustrating.

AJ    •    98 days ago     #
Have tried all your alternatives bit the 403 message is still showing. Can you please try and get it sorted

IWWFINGLAND    •    98 days ago     #
My previously accepted email address is not recognised today.

AJ    •    98 days ago     #
I keep getting a 403 message when trying to log in to my online account but no other site on my computer is affected. Keeps talking about Cloudfront, but have not got this on my computer. This is day 2 of not being able to log in!!!

Guest    •    99 days ago     #
Card payment at TU

Sharleen Gillies    •    99 days ago     #
I keep getting a 403 error message when I try to go into Sainsburys web site yet all other web sites I have visited yesterday (when I first had this problem) and today are fine?

Maureen Brown    •    99 days ago     #
I placed an order last week Thursday and booked delivery day for tomorrow, Tuesday 12th. I wanted to amend the order yesterday (Sunday) and was informed that I did not have any orders booked. Tried again today (Monday) and still nothing. Can't amend the order, can't pay for the order and can't check delivery. Now I don't know if I will be getting any delivery or not. I cannot get out to shop as I am visually impaired (and old!). Don't know what to do.

Guest    •    99 days ago     #
When trying to pay for an online grocery delivery, receive message “Generic System Error”

Andrew Broad    •    99 days ago     #
Website appears to be down

Jan cassels    •    99 days ago     #
Cant check out. Button does nothing. Have come out and back in and does same.

Guest    •    100 days ago     #
Orders

Nicky    •    102 days ago     #
System says past the cutoff time for ordering - we were trying to book for next Friday so definitely a problem their end!

Roy    •    103 days ago     #
None of these four options from the admin work http://sainsburys.co.uk https://sainsburys.co.uk http://www.sainsburys.co.uk https://www.sainsburys.co.uk

Roy    •    103 days ago     #
7th Oct 21 = website has been down all day -

Robin    •    103 days ago     #
Error 403 every time you go to log in. So went to Waitrose. Straight in :-)

Guest    •    103 days ago     #
Check out

Lilia    •    104 days ago     #
Unable to cancel order before 11pm as site down last evening.

Judy Last    •    104 days ago     #
Can't get on to website to amend order

Guest    •    105 days ago     #
trying to pay for order not working

Mal    •    106 days ago     #
Please work harder to fix this as lots of customers don't have cars or can't get to a store for medical reasons. The redirects are not working, also please post updates so that people know what's going on.

chris    •    107 days ago     #
Error 403

Mel Meyrick    •    107 days ago     #
I have not been able to access the Sainsbury online grocery webpage since yesterday, and still can't!! What is going on? I'm just getting 'Error code 403' every time I try! None of the links below work either!

Lynda    •    107 days ago     #
Not able to check out.

PhilW    •    109 days ago     #
Sainsburys login not working - just blank screen

Guest    •    109 days ago     #
No e-mail confirmation of order

Guest    •    110 days ago     #
Generic system error on checkout

Guest    •    111 days ago     #
Cant log in tried the links from Admin error code 403 on all of them
The request could not be satisfied.

Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.
If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.

Guest    •    113 days ago     #
Can't book delivery slots either on the app or website. I just get a message telling me ' Slot canno

P    •    113 days ago     #
When trying to get into Sainsburys to order for home delivery Error 403 comes up.

SR64    •    117 days ago     #
403 ERROR

The request could not be satisfied.

Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.
If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.

Geets64    •    117 days ago     #
Log in fails asked to reset password repeatedly and error code appears - fed up

Lee    •    117 days ago     #
Got told this morning that payment had been refused. Customer service said it was Sainsbury's fault. Phoned store, spoke to online manager who said it was my bank that was the problem. This was an out and out lie. Was told my shopping would not be delivered and was not even on the van. Whilst speaking to the manager in store from my mobile, I was on hold to Sainsburys payment team on my landline for one and a half hours. During this time my shopping was delivered. I took it in. Later got email to say I had to pay and phone their designated payment line. Currently going into second hour on hold. Will give up soon. Utterly disgusted with Sainburys. Would leave it but need my deliveries as I am an hour and a half round trip from a store and have eight people in my family.

Annoyed West Sussex    •    117 days ago     #
Payments issue at Sainsburys which is clearly widespread from comments below and on Twitter. Been on hold for 1 hour, no idea if my order is coming or not. Bloody useless.

James W Storey    •    117 days ago     #
Weekly groceries not delivered, phone services who said payment had been refused and that I should contact my bank(Sainsbury's!). Checked with the bank no problem with my card. Re-contacted customer services who cleared the order but the delivery which was due this morning will not arrive until tomorrow evening leaving at 80yo with no bread or milk Particularly annoyed that they did not use the alternate Bank of Scotland they have for my account.

Bob    •    117 days ago     #
Sainsbury's link to NatWest not working, can't pay by card online.

CAT    •    117 days ago     #
message told to contact my bank as unable to take payment. Bank said it was Sainsbury fault. this was confirmed after repeated phone calls. Told that my delivery would arrive by 12noon. non show but now told it should arrive today.sometime. Originally order was meant to arrive between 9 to 11

Guest    •    117 days ago     #
Was due to have Click and Collect first thing this morning. Went to collect, notified about failed payment at collection. Asked if I'd receive a text message and said no. Told to ring their Customer Services. 50 mins and three people later... told large numbers of failed payments and I'll be contacted once resolved, where I have option to pay and get the items in another slot, or cancel.

Guest    •    117 days ago     #
Non delivery as card refused despite being authorised by bank

Guest    •    117 days ago     #
Payments down

Guest    •    119 days ago     #
Mastercard and Visa secure code not working

Jane Jones    •    120 days ago     #
Can't log in on app or website useless ..2 weeks now ..have switched to Waitrose

colin halladey    •    121 days ago     #
tried logging in have entered email and password
then i am told variation code sent to a number i don't recognise but i do not receive 6 digit number in my email box have tried for weeks now and i cannot buy from sainsburies

David Godden    •    124 days ago     #
Workaround, the issue I had was caused by me using a VPN, stop using that and it works perfectly. So I download another browser and told my VPN not to use VPN location for this browser and it works fine. So just use this new browser for Sainsbuys only!!!!!

Guest    •    124 days ago     #
Won't let me book a slot

Guest    •    125 days ago     #
Nothing works, bank, insurance, etc not aqccessible

David Godden    •    125 days ago     #
For the last few hours, trying to login for online shopping get "403 ERROR The request could not be satisfied". Tried multipe browsers and multiple computers, all Windows 10 do not work. Tried my REALLY, REALLY old Ipad and that worked!!!!!!!!

Pete    •    126 days ago     #
Error 403 0n ALL different versions of website listed by admin. Started just after (allegedly) you loaded a refund voucher onto my orders page. Was told by your help centre that I would receive a 6 digit code on my email almost immediately to sort the problem. That was 24 hours ago and nothing has turned up

Guest    •    127 days ago     #
Booking slots won't load

Dianne Martin    •    127 days ago     #
403 ERROR
This request could not be satisfied.
Request blocked. We can’t connect to the server for this app or website at this time.Try again later. - I have been trying every couple of hours since Saturday from laptop, iPhone and iPad with different members of my family also trying from their accounts! What is the problem?

Guest    •    127 days ago     #
App and website, unable to book any slots for 24 hrs

Matt    •    128 days ago     #
403 error on https://sainsburys.co.uk for the last hour.

Louise    •    130 days ago     #
Error message when checking out. Cleared cookies etc and still not working. Sort it out Sainsburys

Angela    •    131 days ago     #
Cannot check out - just go round in circles "Checkout", "Before you go" just goes round and round. Have cancelled order and won't use Sainsbury on line again

Guest    •    131 days ago     #
Still down!

Guest    •    131 days ago     #
All URLs respond with 403 error still... Not a good look for the IT department, are you experiencing denial of service?

Mary Berry    •    132 days ago     #
For the last few weeks my text reminder about my next day delivery has not been sent. I value this so I can make sure I’ve asked for everything I need

Guest    •    132 days ago     #
wont allow me to check out

Mr BR1    •    133 days ago     #
tried all the links provided in this page! still 403 error on every one??

Mister BR1    •    133 days ago     #
keep getting 403 error saying website is too busy, try again or speak to internet provider! Bt is running fine?

Lucy M    •    133 days ago     #
WHAT DO I DO PLEASE? This has been what I get every time I try and log in. Several weeks now. I have tried various things. Sorry if this has been asked previously. Thank you!

403 ERROR
The request could not be satisfied.
Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.
If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.
Generated by cloudfront (CloudFront)
Request ID: vv2ePtGPHmLr8d_yMTKXj9E_zqcub93rJcLN0zdaFEsSG1jFa82nEg==

Eve Tong    •    133 days ago     #
Admin, I have used all four links as suggested and none of them work. I have logged into my account and unable to look anything up in Tu clothing. Showing HTTP error 400

Roger Thomas    •    134 days ago     #
I can't checkout online!!!!! Happened yesterday as well.
Get organised Sainsburys or you'll be losing custom fast.

xxx    •    135 days ago     #
This site is an absolute joke, WTF redirect, SOLVE YOUR ONLINE CHECKOUT YOU MUPPETS

Michael    •    135 days ago     #
Useless website. Can't log in. Poor service from a major retailer. This has been going on for weeks.

W Gudge    •    136 days ago     #
cant log in online error 403 keeps appearing been an online customer for a long time but decided to go to shop on foot that seems to be a better option.

Felicity Collins    •    136 days ago     #
Can’t log in to online shopping. Hope it’s backup tomorrow so I can tweak my order before delivery on Monday

Guest    •    137 days ago     #
Not completing order

sam tay    •    138 days ago     #
sains webiste has been "off" for weeks, please do something about it and fix it - it just says opps not working

Dave Lewis    •    138 days ago     #
I have made changes to an existing online order, but now cannot check out or update the order - just keep going round in circles, back to "Before you go ... " Very annoying as if I log out I will lose the changes I have made !!

Jason Hill    •    139 days ago     #
I've had the problem with the Barclays error message too. But, finally, my order has gone through.

Catherine Parsons    •    139 days ago     #
Problems checking out after amending order.

Guest    •    139 days ago     #
Barclays payment not processed

Guest    •    139 days ago     #
Card payment system. My bank tells me it is Sainsbury's issue not theirs

Mx    •    139 days ago     #
will not allow me to pay my updated basket. gives me a Barclays bank error message.Not my bank. I am now quite relieved that this is a sainsbury's issue that other people have too. but it is still frustrating and taken up my evening ..

Rita    •    139 days ago     #
error message from Barclays Bank while trying to process checkout via app - not with Barclays. Tried with website and cant get on, got password issues, so posted links wont work

Anon    •    139 days ago     #
Issues with Grocery app and banking site today. Can't check out on app - Barclays page appears. GRRR

Guest    •    139 days ago     #
Payment went through, finally

Jessy    •    139 days ago     #
Been having same issue but seems to have gone through but now sat with baited breath waiting for confirmation email!

Steve    •    139 days ago     #
App not checking out.
https://www.sainsburys.co.uk/
Worked for me.

Nibbler    •    139 days ago     #
yes I'm getting the Barclays error too. Have cancelled order and given up after wasting 1 hour on this!!

Suz    •    139 days ago     #
Payment finally worked - I clicked on the update order button at bottom of page rather than the one at the top. Don't know if that is why it worked this time??

guest    •    139 days ago     #
looks like issues with payment have been resolved - mine has just gone through

Guest    •    139 days ago     #
App checking out issue, taking to Barclays page

Timbob    •    139 days ago     #
Payment issues on the site. Barclays is obviously the payment processor which Sainsbury's uses, not the person making the payment. Nothing in Sainsbury's Twitter feed on this though...

guest    •    139 days ago     #
sort it out

Guest    •    139 days ago     #
unable to process checkout, app crashes

Annie    •    139 days ago     #
Same here. Error from Barclays Bank who I’m not with

Andy    •    139 days ago     #
App checking out issue, taking to Barclays page

cross boy hungry boy    •    139 days ago     #
food please this is tragic

Guest    •    139 days ago     #
Payments not going through

John    •    139 days ago     #
Payment is down showing error message from Barclays whin I am not with !

Claire Rees    •    139 days ago     #
Payments are down !

Katherine    •    139 days ago     #
Issue with payment through app keeps taking me to Barclaycard issue? Not actually my bank

Patrick Gallagher    •    139 days ago     #
Appalling service.

Guest    •    139 days ago     #
Payment not accepted

matt    •    139 days ago     #
payment not working; also showing barclays error page which is not my bank?

Guest    •    139 days ago     #
Payments are down

Guest    •    139 days ago     #
payment is down

AYf    •    139 days ago     #
Payment is down

Guest    •    139 days ago     #
Payment not working

Christopher    •    139 days ago     #
Not accepting payments when trying to check out.

CJB    •    139 days ago     #
Payment system down

Pip    •    139 days ago     #
Payments not going through

Alison    •    139 days ago     #
Payments not going through

Guest    •    139 days ago     #
payment server "temporarily unavailable"

JOno    •    139 days ago     #
Payments not going through

Guest    •    139 days ago     #
Invalid

Mo    •    139 days ago     #
Just cannot log in - Sainsburys you are getting worse.

SallyW    •    140 days ago     #
Update: My payment has just gone through and I've received a receipt 0922.

Guest    •    140 days ago     #
Payment system/online groceries

SallyW    •    140 days ago     #
Due to have a weekly grocery delivery today which I finshed amending 2248 yesterday. Email early this morning said I hadn't checked out and the payment doesn't seem to have been taken when I checked my bank. Didn't get the normal invoice showing everything ordered and the substitutes. On Sainsbury's site the order is there with the correct amount; seems paid for. I got the text confirming final delivery slot (I use Saver Slots) but that was booked 2 wks ago. Seems like a payment system failure. Hope we get our larger order and not the small booking order!

P R    •    141 days ago     #
Same error messages received when I tried to log on either via the app or the website. So frustrating.

Dave    •    141 days ago     #
Error 403 Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.
If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation. Have tried all your links below and I get the same error message with them all

Ann    •    141 days ago     #
Error 403 Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.
If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.

Aaron    •    141 days ago     #
Not sure if this fix will help or guide some people but thought I’d post in case it does. My grandmother was having this same issue getting into Sainsbury’s. 403 error as mentioned by countless people here.

It was happening on both her laptop and her PC. So after some troubleshooting I finally discovered the issue was being caused by her Norton Antivirus (Norton 360). Specifically, it was the built in Norton VPN. So I disabled this as a test and the issue is now fixed and she can get back in to Sainsbury’s with no error. I then followed the same steps for her laptop and again, it worked.

So if you’ve got Norton installed, I recommend checking if your VPN is running and potentially blocking the website.

Hope this helps at least some people - many thanks.

Dom    •    143 days ago     #
None of the links work
There seems to be a serious problem website and app , it's a major supplier , why no news statement from Sainsbury's or anywhere ?

Guest    •    143 days ago     #
Slot cannot be booked as it’s past the cutoff time

guest    •    144 days ago     #
cant through on phone line

Liz    •    145 days ago     #
I've not been able to log in for about a week. I get the following:
403 ERROR
The request could not be satisfied.

Guest    •    145 days ago     #
telephone credit card payments automated

Guest    •    146 days ago     #
Favourites screen

Guest    •    147 days ago     #
Still the same "Generic System Error" when trying to pay.

David    •    148 days ago     #
Generic System error on checkout in Chrome on a Mac

Yvette    •    148 days ago     #
Safari on a Mac works.
Thanks Joe

Guest    •    148 days ago     #
Checkout - Verified by Visa erroring

Helen    •    148 days ago     #
Seems to be back up now. Just managed to pay.

Katie    •    148 days ago     #
Sainsbury’s checkout is working again!

Rob    •    148 days ago     #
Can't check out, verified by Visa error(s).

Katie    •    148 days ago     #
I meant CANNOT not can

Guest    •    148 days ago     #
Says can’t connect to Barclays but I DONT bank with Barclays I’m just trying to pay for my online gr

Lesley    •    148 days ago     #
Looks like no one can check out their shopping (like me) and this has been going on for days. I've only got two hours left to amend my order...not happy

Katie    •    148 days ago     #
I can check out. I’ve tried logging out and in again. Deleting history etc and now I believe it’s Sainsbury’s website. I have a delivery tomorrow so time is running out for changes!

Nicola    •    148 days ago     #
Trying to checkout the basket and during the payment stage a notice comes up saying they can’t reach my bank, and then a Barclays error (not my bank). Have tried the app, Chrome and Safari but no joy.

Guest    •    148 days ago     #
Checking out my order

Mystery shopper    •    148 days ago     #
Payment system is down

Guest    •    148 days ago     #
Payment page on online order

Anon    •    148 days ago     #
Can’t check out

Guest    •    148 days ago     #
"Generic System Error" whenever I attempt to complete my transaction. Been going on for about 2-3 hours now. Not working on the App either--there it's just a blank screen under the payment section. Bank aurthorises the transaction, but it doesn't seem to go through to Sainsbury's to complete the order, although my bank told me they did try and take the money. Hopefully it will get sorted soon.

Guest    •    148 days ago     #
Payments

Guest    •    148 days ago     #
IP addresses blocked

Joe    •    148 days ago     #
Just found out that the combo of chrome and mac/ipad etc doesnt allow you to checkout and gives a generic system error.

Using safari on my mac went through with no issues :) Hope this helps others

Guest    •    149 days ago     #
Sainsbury’s delivery slot booking, web and app

Margaret Davis    •    150 days ago     #
Have not been able to access Sainsburys website for over a month now despite being an online customer for over four years. What is going on. When I ring help centre they assure me the technicians are working on it but nothing is happening and i am still getting 403 Error message each time I click on sainsburys! I had only just bought delivery pass Too when this problem started and the help centre even gave me a voucher code to compensate for the problem but still I cannot access the website! Please Sainsbury sort it - I have had to use one of your competitors for the last four weeks as my husband and I are vulnerable and elderly and cannot walk around any stores so rely on our computer for all of our shopping.

Guest    •    151 days ago     #
checking out online shopping

Clare    •    151 days ago     #
Website screen frozen!

Fiona    •    152 days ago     #
I have spent an hour creating a shopping order and now I can’t check out.

Guest    •    152 days ago     #
Can’t check out of grocery order.

Guest    •    152 days ago     #
Checkout - pp.ephapay.net server not found

KT    •    152 days ago     #
pp.ephapay.net’s server IP address could not be found.
Cannot complete my order.

Emma    •    152 days ago     #
I get this message when trying to pay for shopping. I have used the same card loads of times before with no bother! please help
pp.ephapay.net’s server IP address could not be found.

Thanks

Guest    •    152 days ago     #
pp.ephapay.net’s server IP address could not be found. When I have used this card all the time befor

Jenn    •    153 days ago     #
TU clothing not working, can click on the site but when clicking in to the different options i.e Womens new in, get the below, and I clicked on a few different options but get the same message

This page isn’t working If the problem continues, contact the site owner.
HTTP ERROR 400

Sarah Petch    •    153 days ago     #
Following on from previous feedback about not being able to access the website or the app with the 403 error I have tried using the links in the pinned comment but still getting the same problems.

Your IT teams should be seeing lots of 403, what are you doing to resolve?

Sarah Petch    •    153 days ago     #
Unable to access the website or the app with the following error. This has been happening for over 12 hours. I have uninstalled the app and reinstalled. I have also tried incognito on laptop browser with still no joy. I have a delivery scheduled tomorrow but have absolutely no idea what is on it and I still need to add more items to it.

403 ERROR
The request could not be satisfied.
Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.
If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.
Generated by cloudfront (CloudFront)
Request ID: MWy92Qq2izH2NspTBi1dKua6PTvxkFRxQxve2En6gTtVXsl4-SxeMw==

Tessa    •    154 days ago     #
Can’t log in to my account it keeps saying sorry we are having a problem logging you in

Trudi Alexandra-Phillips    •    155 days ago     #
I’m a wheelchair user living on my own and still too scared to go out. I haven’t got anyone to rely on to help me. I need food. What is going on with the website? It keeps saying 403 error.

.    •    156 days ago     #
"generic system error" on checkout payment

Stan    •    156 days ago     #
Sainsbury's site says:

"We're really sorry, but we can't bring you the Groceries site at the moment.

We're carrying out some essential maintenance and we'll be back soon, so please try again later."

My order has been placed but cannot check out.

Mary Blathwayt    •    156 days ago     #
403 error when I try to log in to my account on my PC. I can still access my account on my iPad though.

Ann    •    158 days ago     #
error 403 whenever I try to log onto online shopping or my account

Guest    •    158 days ago     #
403 error when I try to log into my account

Guest    •    160 days ago     #
Making Payment

C. Warren    •    160 days ago     #
Tried to update order but cannot checkout?

LH    •    160 days ago     #
Can’t checkout

Geoffrey Mason    •    160 days ago     #
Updated order .Unable to check out. Tried numerous times.

Jac    •    160 days ago     #
Cannot get a payment processed-have tried different broadband supplier too but still no luck!

Guest    •    160 days ago     #
Payment not taken

Guest    •    160 days ago     #
cannot checkout hangs on visa verification

Guest    •    160 days ago     #
Link to credit card

JGA    •    160 days ago     #
Yesterday I got logged on but couldn't checkout after amending an order. Today I managed to checkout only after changing the delivery time (to an earlier time that I didn't want!). It went round in circles every time I tried to check out and said I had to book a slot when I already had the slot. Program in a muddle.

SEJ    •    161 days ago     #
Cannot log into groceries online, message tells me to try again which does not work

guest    •    161 days ago     #
Something went wrong
Sorry, we're having trouble logging you in right now. Try again to see if that fixes the problem.

Landgirl    •    161 days ago     #
Unable to access either the website or login to the app. what's going on?

Pumpkin    •    162 days ago     #
What,s going on = We Need Groceries,cannot access yr site, are u doing maintenance AGAIN,HELP⁉️
When will normal service recommence pls

Guest    •    162 days ago     #
403 ERROR The request could not be satisfied. Request blocked. We can't connect to the server for th

JT    •    162 days ago     #
Still unable to access the Sainsbury’s website. Keep getting the following message -

403 ERROR

The request could not be satisfied.

Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.
If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.

guest    •    163 days ago     #
"Generic system error" when trying to checkout online

Clare    •    163 days ago     #
Took hours to get into Sainsbury’s website today. Have been shopping with them online for over twenty years!

Michael    •    163 days ago     #
Unable to place order as everything is " sorry unavailable"....and has been for the last 3 days.
Is there anyone who gives a thought to customer service standards ?

alf    •    163 days ago     #
all products unavailable is all I get coming up!

MD    •    164 days ago     #
none of your suggested addresses work ! This is the second time in about a week I have had this problem. Clearing browser caches has no effect.

Frustrated    •    164 days ago     #
Sainsbury’s chairman needs a rocket up his arse !!!!!

Guest    •    165 days ago     #
Log in

ST    •    165 days ago     #
Not helpful

ST    •    165 days ago     #
Not working. Is this likely to be sorted out any time soon?

James West    •    165 days ago     #
Yet again, I can't amend my order for delivery tomorrow. May as well cancel it. Oh wait, I can't, and I'm self isolating. Angry is an understatement.

Colin    •    165 days ago     #
@Ann - Try to use the mobile app to cancel it. Took 2 attempts but I managed to cancel mine.

Frustrated buyer    •    165 days ago     #
Tried calling customer service 45 minutes hanging on and still no answer - delivery due at 7.30 tomorrow and I cannot log on

Keith    •    165 days ago     #
Crashed in middle of updating order, unable to log back in! Now don't know status of order!

Ann    •    165 days ago     #
Need to cancel my Order for tomorrow but website down

Anonymous    •    165 days ago     #
Maintenance on website yet again

Anonymous    •    165 days ago     #
Won't login properly and occasional essential maintenance warning

Guest    •    165 days ago     #
Crashed mid-shop and then said they were doing essential maintenance!

Guest    •    165 days ago     #
Lots of products not available

Debbie    •    166 days ago     #
Can't access online shopping. Website down again. 3rd time in a month.

Guest    •    166 days ago     #
Can’t check out my shopping

Tessa Samuelson    •    166 days ago     #
Error code 403 constantly - unable to log on to bank or online shopping

Former customer    •    166 days ago     #
No access to website cloudfront error 403. Are those responsible for this website checking problems and resolving them, it seems that customers are going to other websites which can be accessed.

carol may oliver    •    167 days ago     #
why can I not get access to my account with sainsburys grocery delivery online.stated a code had been sent to mobile. but no text received not even the normal reminder.requested firther code .told one had been sent by email .no this didnt happen or no junk mail either.told nectar was in charge on new codes to access my account.thay shut down at 5.30 today

Guest    •    168 days ago     #
Can't make payment for groceries. Tried paying by both Amex and debit card but both times it says ge

Guest    •    168 days ago     #
403 error all morning

A McIntosh    •    168 days ago     #
Error 403 Can't log in

Guest    •    168 days ago     #
Tried logging out of sainsburys app meant to log in ? But I can't log out so can't get online to do

Greg    •    169 days ago     #
Error 403 - cant get in

Mr Brown    •    170 days ago     #
403 error and vpn off.

mrs higgins    •    170 days ago     #
no link below works- website down:

403 ERROR
The request could not be satisfied.
Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.
If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.
Generated by cloudfront (CloudFront)
Request ID: Ug2wCDkpzuerJrjm2oFbh1FNuUjte4KrnywD5Hgz4D6GYJs6DfK87Q==

Guest    •    170 days ago     #
403 error again today

Guest    •    171 days ago     #
cant get on site to amend order

J Robinson    •    173 days ago     #
Cannot get to Sainsbury’s website. Just getting an error message. This happened last week so I ordered from Tesco. Looks like I’ll have to do so again!

Guest    •    173 days ago     #
no web access to site cloudfront error 403

chipolata yohansen    •    174 days ago     #
doesn't like vpn, if you have one turn it off, unless in a public place of course, then buy cakes,

Guest    •    176 days ago     #
Error 403 for the last week. Have to disable vpn in order to access website .

Rita Dixon    •    177 days ago     #
Can never get on to the site these days....always 403 error message shows up

Guest    •    177 days ago     #
online payment not working

Mo    •    177 days ago     #
Turned off my VPN and now works.

Mo    •    177 days ago     #
Here we go again. It is a joke.

mo    •    177 days ago     #
error 403 tried to getwebsite for over a week

Rita Dixon    •    178 days ago     #
error 403 showing...unable to log on to site

Rita Dixon    •    178 days ago     #
Unable to get on to the site to place an order 404 fault showing

RM    •    180 days ago     #
Problems verifying bank card initially. Then notification site is down for planned maintenance.

FartFreak    •    180 days ago     #
Cant make payment. After it is tries to verify with Visa. I continually get this message.

"For technical reasons, we have not been able to connect you to the page you requested and we hope to be able to do so soon. Please try again."

Also cannot make payment anywhere else when the payment tries to be verified with Visa. So this isn't just affecting sainsbury's.

Jade    •    180 days ago     #
Trying to check out via website, goes through to verification with my bank and then comes up with "Sorry for technical reasons we have..."
Hopefully it gets sorted because sainsburys is the only place that stocks a particular item.

Dan    •    180 days ago     #
payments not going through - tried different cards and devices

Pee Doff    •    180 days ago     #
'Generic System Error' every time I try to make payment. Have tried various cards but doesn't work. Absolute nightmare of a online purchasing experience

Guest    •    180 days ago     #
Request blocked. We can't connect to the server for this app or website at this time. There might be

Susie    •    180 days ago     #
I had the same problem with 403 error message continuously for 4 days. Help desk referred me to tech support but I am still waiting for a callback. However having cleared by cache & cookies as requested resulting in no change, I closed my VPN. Hey presto it worked. After I completed my order I reinstated my VPN & the 403 error message returned. It may not be the answer fir everybody but I am sharing it in case it helps.

H    •    180 days ago     #
When I try to pay, I just get Generic System Error. Have been trying for hours. Will give up and go elsewehere

Guest    •    181 days ago     #
Error 403 all day today on Edge, Firefox and Chrome.

Sharon Paterson    •    181 days ago     #
I have tried on chrome, and Edge to set new password-keep getting new 6 figure code to do so, and then password not accepted after several attempts. Spoke to gentleman who advised nectar would be able to help-put me through to Argos helpline-who said they would transfer me to nectar-at which point I stopped waiting for help!

Meg    •    182 days ago     #
Not been accessible for a week. Going to Waitrose soon!

Guest    •    182 days ago     #
Tu clothing site. Keeps giving error page. Not good enough.

G    •    182 days ago     #
Generic system error on payment

Christopher    •    182 days ago     #
Sainsburys online payment not working. Says generic system error

Mrs Margaret Davis    •    182 days ago     #
Sainsbury site has been problematic for long enough! Why haven't the problems been sorted. Need to update my order for delivery tomorrow and cannot access website nor my account. Cannot even get through to speak to someone on telephone either! Will give one more hour for it to be sorted and then will be shopping elsewhere in future despite the fact that I have been shopping on-line with Sainsburys for four years. Very very unhappy .M Davis

Mrs Sheldon    •    183 days ago     #
I have not been able to shop online for weeks. It doesn’t accept my password, then I try to update it, trouble is they never send a verification code to my inbox. I suspect they are sending ELSEWHERE ?
Driving me nuts. Have to shop elsewhere.....?

M&M    •    183 days ago     #
Given up on our weekly Sainsburys shop this week. Going to Waitrose. Why don't Sainsburys email their customers to let them know there's a problem instead of wasting time and having to find out what the problem is here.

Les    •    183 days ago     #
I get a 403 Error message when I try to view Sainsbury's website. Have tried from several devices. Website seems to be down completely.

Cruickie    •    183 days ago     #
All error 403

Ian C    •    183 days ago     #
Abandoned my online shop last week and click and collected instead at Tesco. Sainsburys should put out info on web site and Twitter etc. Wasted hours. Tech errors should by fully and frankly discosed.

Julia    •    183 days ago     #
had this "Generic System Error" at checkout. tried to pay a few times - didn't work from my desktop so i logged in from my iphone and it worked from the first try. Good luck all

Yellow Peril    •    184 days ago     #
Admin help (see below) was useless. All 4 suggestions came up with the same Error 403 message. I have been unable to log in on my Windows10 PC for 4 days now. Mobile and iPad work OK but think I'll' try Morrison's or Tesco!!

Mo    •    184 days ago     #
I have written an email to the CEO's office , this is not good enough. It seems only 10,000 of us are affected. I have asked about and it is very sporadic.

Kim    •    184 days ago     #
Keep getting a Generic System Error every time I try and pay. Running out of time to secure my delivery slot

Guest    •    184 days ago     #
Sainsbury’s still not working for me. Lost Saturdays order cannot book a new slot. Not great for a shielding family with a member receiving aggressive chemotherapy

Guest    •    184 days ago     #
Come on Sainsburys. Shopping is not one of the favourite SPORTS of most people and to have this hassle is turning people away. YOU ARE LOSING CUSTOM. Please get this sorted QUICKLY and let us know what is happening - when is it likely to be sorted, put information on your front page of Sainsbury website in BIG Writing. Not much to ask - thanks

David 29971    •    184 days ago     #
After 4 days Sainsbury’s website now functioning as normal

Guest    •    185 days ago     #
I have same issues, my order is booked for Monday19th for vulnerable aunt, everything showing unavailable. Will delivery arrive?
Come on Sainsbury’s communicate with your customers, what is the problem and when can we expect it to be resolved. The silence is not a good look. Maybe defect to Tesco’s for the future.

David 29971    •    185 days ago     #
I have been trying to accessmy account since Thursday. Finally got through on the phone to be told it was because I was using Apple Safari
Don’t like the sound of this. I will be selling all my shares on Monday

Guest    •    185 days ago     #
Tried to amend my order yesterday for shopping arriving today - everything was showing unavailable. From laundry stuff to frozen veg ! When I checked out the items that had been in stock were replaced with unsuitable ones.
No communication from Sainsburys and was on hold for ages on their customer service line. Gave up. So I couldn't get most if my weekly shop.

Anita    •    185 days ago     #
Verification code taking 20 minutes to arrive. By which time it will no longer work

Debbie    •    185 days ago     #
Can't ammend order. Can't change time of slot. Can't check out. Been over 24 hours. Carer with no car . What's going on?!

Abi    •    185 days ago     #
Getting my shop today had the email through must be over 20 substitutions not impressed as will have to go out shopping now

Guest    •    185 days ago     #
ZERO COMMUNICATION FROM SAINSBURY'S ABOUT A PROBLEM THEY MUST HAVE BEEN AWARE OF. Finally managed to get some sort of order through to Sainbury's after days of being met with 'unavailable' on all products. Really nervous about what will turn up today. I have been shopping for three households since the start of the pandemic so really don't want to have to drag myself round the store. RUBBISH CUSTOMER SERVICE.

Ch    •    186 days ago     #
24 hours after first getting issue that everything is unavailable it's still the same. Not impressed Sainsbury's.

Guest    •    186 days ago     #
Nearly everything is showing unavailable especially in favourites

Nicky    •    186 days ago     #
Unbelievably poor customer relations. Communication is all.

Jon V    •    186 days ago     #
After being unable to add products or even checkout to confirm my basket ALL DAY, I have given up and cancelled my order. Have just placed an order with Morrisons with no bother, so that's £100 Sainsburys aren't getting. Appalling (non-existent) customer service not keeping their customers informed about such a serious problem.

Guest    •    186 days ago     #
Can’t add products or check out

Stephen Tompsett    •    186 days ago     #
The online ordering website is up, but I cant amend or make a new order because all products are described as unavailable to order...

Andre    •    186 days ago     #
Tesco online works and gives you til 23:30
Unfo we have a delivery pass for sainsbury. Not willing to go to shop tomorrow.

Guest    •    186 days ago     #
All items unavailable????

Colin    •    186 days ago     #
Been trying for at least the last 6 hours to amend tomorrows order with no answer on the phone - Have Sainsburys gone out of business?

J    •    186 days ago     #
I've got no chance of amending my order with everything unavailable. I have no idea what will turn up tomorrow. This is a joke!

Guest    •    186 days ago     #
Can’t do my order for online delivery today as everything is unavailable can you help

Guest    •    186 days ago     #
high percentage of items showing out of stock across UK

Guest    •    186 days ago     #
Unavailable

Guest    •    186 days ago     #
Cannot pay for shopping

Guest    •    186 days ago     #
Can get on website but saying nothing is available to add to shopping

Gloria    •    186 days ago     #
Gloria 90% plus of items unavailable

Guest    •    186 days ago     #
Everything shown as not available on online websites

Carolyn M    •    186 days ago     #
I am glad I looked on here, thought I was going mad but it seems others have a problem too. Only wanted to start my order for next week, went into my favourites and everything was unavailable! Thought I’d go for their alternatives and then they were unavailable too!

Tricia Fogden    •    186 days ago     #
The website is saying that Sainsbury’s are completely devoid of stock apart from tinned baked beans and expensive whisk. Everything else is unavailable.

PG    •    186 days ago     #
Even sponsored products are unavailable - when you click to go into the product, they all have 'unavailable' in red. Have they been hacked?!

guest    •    186 days ago     #
same as others i am trying to amend an order and everything is now showing as not available so have discarded changes and hope the bulk of the order arrives.

Dave    •    186 days ago     #
It is not a website re-direct issue. The on-line shopping site is not working. Their phone line goes unanswered. I'd expect an explanation on homepage as a minimum by now. Nothing on Twitter either.

Guest    •    186 days ago     #
You need to advise what the hell is going on, I only wanted to amend my order and now everything in my trolley is unavailable am I getting a delivery tomorrow or not.

Will    •    186 days ago     #
Sainsbury's clearly have a problem with their website - nothing is available including items put in the basket earlier.

Sue    •    186 days ago     #
Would you believe, I've just had an email from Sainsbury's asking me to complete my order - if only I could! Still no word about the problems on the shopping website. How difficult would it be to update their loyal shoppers?

Rosco PC    •    186 days ago     #
Dear Admin, It's not the different URLs.... We can get to the front end o.k. and authenticate, but something in the stock database is wrong as it's suggesting that Sainsbury's has run out of food, nothing is available?

Allen    •    186 days ago     #
Tried to change my order, but it shows nothing is available and wanted to delete everything when I tried to checkout. What’s going wrong

Rosco PC    •    186 days ago     #
If I try to amend my Online order, that I have already checked out it says none of my items are available, so I haven't checked out again, I have left it as it was.. Looking at the Sainsbury's site only the sponsored items seem to be available nothing else? Something wrong at the Database back end I think, they've marked things as not available that really are. Will be Interesting for the Sainsbury stock pickers at 04:00 tomorrow morning ......

Helen    •    186 days ago     #
Please, please explain what is wrong.. Unable to amend order coming tomorrow. A simple acknowledgment that something is amiss would be polite & helpful....

Rosco PC    •    186 days ago     #
Website on PC. No products available except sponsored products. Me thinks someone pressed the wrong button!

Craig    •    186 days ago     #
Yep massive number products not available at Sainsbury’s. Suspect some issue

Stuart    •    186 days ago     #
Can't update my order.....90% of my order is not available

Shaun    •    186 days ago     #
c'mon Sainsburys give us an update. Obviously some internal issues but the lack of communication damages company reputation and customer trust.

Abi    •    186 days ago     #
Can we not have an update from Sainsbury’s at least. Got a delivery due tomorrow which is now £11 as everything unavailable

Sue    •    186 days ago     #
Why don't Sainsbury's put a message on the main page of their online shopping site to save us all this hassle? Obviously if something has gone wrong, they will get it sorted ASAP or risk losing trade - but we need to know what is happening and if we need to try to book another order. Not good enough Sainbury's!

Guest    •    186 days ago     #
Everything unavailable

Jean Pickford    •    186 days ago     #
I have tried to amend order and place order but everything is unavailable. What's going on, been like this all day. At least put something on the website to explain.

Guest    •    186 days ago     #
Almost everything unavailable??

Joy Leslie    •    186 days ago     #
As with other customers I have added a list of items for a delivery on Monday (19 July) and when I get to checking out half of them say unavailable! I have logged back in and some items do not show as unavailable at the choosing point but again won't let me log out. Many many other regular items simply state unavailable so I cannot choose them. I can't believe that at least 20% of the things I normally get are unavailable! Is there an issue with your site?

Chris    •    186 days ago     #
'Invalid date, invalid date, invalid date' and I can't change order or checkout.

Anne    •    186 days ago     #
Everything on my favourites list is apparently unavailable. Had a delivery booked for tomorrow which I've had to cancel as my basket total was below the delivery threshold. Extremely disgruntled!!!

CMC    •    186 days ago     #
EVERYTHING is unavailable

Guest    •    186 days ago     #
All items in my favourites list are not currently available

Guest    •    186 days ago     #
All items on my favourites list are showing as unavailable

Izzwizz    •    186 days ago     #
It was also like this yesterday when I tried to amend my order it said nothing was in stock, just tried again still not resolved. No shopping now. Ahhhh

Kitkat    •    186 days ago     #
Need to amend order and every time it say all my items are now out of stock, really annoyed have paod for yearly delivery pass and now have no shopping coming and have to travel to Sainsbury's to get some.

Sell    •    186 days ago     #
Same here lost my slot cos tried to change and everything unavailable!! All morning…what is going on??

Marie    •    186 days ago     #
I’m having the same problems as everyone else,get your act together Sainsbury’s put something on the website for customer, you’re certainly not answering phone calls!,,,,

Guest    •    186 days ago     #
Currently the website is suggesting that EVERYTHING is out of stock. I assume this really can not be

Guest    •    186 days ago     #
Most grocery on the website items say sorry not available

Jon V    •    186 days ago     #
As reported, unable to add to trolley as all products showing unavailable. Unable to check out existing items as they are all reported unavailable. Been like this all morning. Reluctant to trash trolley and start again for fear of losing my slot.

Guest    •    186 days ago     #
Everything unavailable now, on top of ongoing issues with payment processing

CT    •    186 days ago     #
Tried again at during my lunch break and again everything is showing as unavailable
I did try to add one item that was available to my basket but it would not let me
This has been like this all morning since I tried at 8am earlier
Sadly Sainsburys have not put anything out on their website to update customers to the situation which is appalling not to explain the situation

Helen Wilson    •    186 days ago     #
Almost every item is out of stock, and when I tried to get my trolley to over £25 it wouldn’t let me checkout so I lost my slot!

Billy    •    186 days ago     #
Every item unavailable website down

Jim    •    186 days ago     #
Website not working properly. Showing everything out of stock and wrong dates for delivery as do not match up with correct days of week.

Janet    •    186 days ago     #
Similar problems to many below when trying to update order. Much of it now out of stock, many replacements won’t add etc.Eventually got through to someone who says there is a website issue which will be resolved in the next hour. Not very hopeful till I see it!

Paula    •    186 days ago     #
The Links still say my fresh produce ( milk, bread, veg, fruit, meat) is not available (no alternatives)
Not even a single lemon.

Marie Foster    •    186 days ago     #
I’m having the same problems as everyone else, and no response to my phone calls

Helen    •    186 days ago     #
unable to amend order or check out so completely confused as to what will be delivered tomorrow. More than half of the items listed as unavailable. HELP. Tried the admin comment but still no go....

JohnL    •    186 days ago     #
I logged in, booked slot for next Thursday... most items unavailable, those that were would not add to trolley. Found and ordered 10 packs new potatoes just to keep delivery slot. Order updated but displayed incorrect delivery cost for time. Will check later!

Paula    •    186 days ago     #
I tried to amend my weekly order Wednesday. Half the contents were unavailable (all fresh goods).I have no idea what or IF I get a delivery. Sort it Sainsburys!

Hannah    •    186 days ago     #
Will not allow me to add anything to the basket (even items showing as "available")

Michelle    •    186 days ago     #
Problems, won't let me check out....very frustrating

Guest    •    186 days ago     #
everything is showing is currently unavailable

Guest    •    186 days ago     #
can't purchase anything from website all currently unavailble even basics like milk and bread nothing

CT    •    186 days ago     #
can somone update on the situation is it a problem with the website or has Sainsburys really got nothing in stock for us to purchase

Guest    •    186 days ago     #
according website sainsburys has nothing available to purchse

Richard    •    186 days ago     #
Everything is coming up as unavailable on website and app.

MW    •    186 days ago     #
Won't let me checkout - says I need to confirm changes but when I confirm, it sends me back to checkout again. Also saying things are unavailable.

Guest    •    186 days ago     #
Won’t let me check out saying things unavailable but won’t say what

Guest    •    186 days ago     #
Went to update my order, now most of my shopping is now unavailable and it won't let me checkout the remainder.

Emma    •    186 days ago     #
Can you update on current situation as it would appear there is something terribly wrong with website according to it you don't have any items in stock for purchase

Guest    •    186 days ago     #
Tried all the links you have put below none of them any different all state products are currently unavailable and if a product is available it will not let you add it to the basket

Guest    •    186 days ago     #
booked a slot reserved but everything I am trying to add is showing currently unavailable.

It would appear that everything on the website is currently unavailable

Guest    •    186 days ago     #
Tried to amend my order. Result was that I was told 75% of my original order was unavailable. Is the

Guest    •    186 days ago     #
can't check out, many items unavailable

Abi    •    186 days ago     #
Can not check out and loads of things unavailable

Lynne    •    186 days ago     #
90% of items are unavailable.

Katie    •    186 days ago     #
Not allowing me to checkout on the app. Says this product isn't available to check out right now....it's a full cart

Janice Williams    •    187 days ago     #
Cannot check out.

Pauline Buller    •    187 days ago     #
Can't log in - says code sent and active for 10 mins - code arrives nearly 2 hours later and can't be use! Come on Sainsbury!

Lau    •    187 days ago     #
Generic System Error when checking out

Celi    •    188 days ago     #
Not able to log in

Sp    •    188 days ago     #
Cannot access delivery for Wednesday 28th only goes up to 27th

DWS    •    188 days ago     #
Almost all basic items (milk, bread, fruit, etc.) currently unavailable?

mm    •    189 days ago     #
can't get past confirm changes page, Tried for hours on different devices.

Ian Goodhew    •    189 days ago     #
Unable to change existing order which is not due until Saturday. Have now tried 3 separate times.

Guest    •    189 days ago     #
Can’t checkout

Angie    •    189 days ago     #
trying to save changes to my order but keep getting the same message as other. ie ' Confirm changes, but doesn't show which product(s) are not available' . A couple of times I've had a 'technical error' message, but getting nowhre fast!!
Impossible to check out and the clock is ticking towards checkout closing time for this order this evening.
Ironically, I've had a text to say my order will be delivered tomorrow (goodness knows what will be arriving)

admin    •    189 days ago     #
Just put through an order and got a email confirmation, and went I went back onto the site the order doesn't exists anymore.

Brian    •    189 days ago     #
App not letting checkout, keeps stating ' This product cannot be purchased at this time ' but doesn't say which product !
Went onto my PC and this stops at the ' Confirm changes page but doesn't show which product(s) are not available but won't let you click on the confirm changes button.
Impossible to check out and the clock is ticking towards checkout closing time for this order this evening

Guest    •    189 days ago     #
Says slot booking failed as the order is past cutoff time

D Worthington    •    189 days ago     #
App not letting checkout, keeps stating ' This product cannot be purchased at this time ' but doesn't say which product !
Went onto my PC and this stops at the ' Confirm changes ' page !
Result, cannot checkout on 'phone, tablet or PC, well done Sainsburys

S phillips    •    189 days ago     #
Cannot check out or get to payment page

guest    •    189 days ago     #
Cannot check out - through app or website - will not go to payment page.

Guest    •    189 days ago     #
Can not checkout

Guest    •    190 days ago     #
403 Forbidden - grocery website still not working 13/7. could Sainsburys just tell us what is happening please.

Mrs Althea Morrison    •    190 days ago     #
I’m trying to update my order but the app is not opening

Guest    •    191 days ago     #
when 'verified by visa' this message appears Generic System Error. my mac is set up to accept connec

Em Lawrence    •    191 days ago     #
Dear admin, have tried to login on all of these links and still get 403 forbidden message when I try to access grocery account.

Em Lawrence    •    192 days ago     #
Get 403 forbidden message for the last 3 days, couldn't therefore adjust my order and now can't make another. How long will this go on?

Guest    •    192 days ago     #
system error at payment

Guest    •    192 days ago     #
online payment

Guest    •    192 days ago     #
generic system error at payment

LazyDaisy    •    193 days ago     #
Trying to sign in to Nectar and just get "403 Forbidden" message

Lorraine    •    193 days ago     #
Haven't been able to log in to my account for 24 hours now, just get a 403 forbidden message

Guest    •    194 days ago     #
Log-in page keeps going to an error 403 on website and app

Eubbish    •    194 days ago     #
29 minutes just to checkout!

Melon    •    194 days ago     #
Very slow online shopping, keeps hanging on every step

Rubbish    •    194 days ago     #
Server very slow. Waiting time several minutes.

Hannah    •    194 days ago     #
Error on app and website. "Slot cannot be booked as the order is past the cutoff time."

Elizabeth Evans    •    194 days ago     #
Wouldn't finish my payment. Bank confirmed no problems at their end. Screen showed a rain cloud with drops of rain!

Maddie    •    194 days ago     #
"Generic System Error" when trying to pay.

Dennis    •    194 days ago     #
Slot cannot be booked as the order is past the cutoff time. for whenever you try to book

Su    •    195 days ago     #
Past 2 days can’t book a slot (even two days + in advance) error message saying “can’t book a slot order past cut off time”

Guest    •    196 days ago     #
Unable to checkout MasterCard secure code not working

guest    •    197 days ago     #
Same issue with trying to make a credit card payment - not card fault as tried two different cards from two different banks - response was "general system error"

Guest    •    197 days ago     #
Seems to be an issue with trying to make a credit card payment, payments keeps failing, not an issue with the payment card as I have checked with my bank. had to make a telephone payment instead, also i was trying to set up a DD and this failed to

Guest1    •    198 days ago     #
Generic system error msg when trying to checkout

Guest    •    198 days ago     #
Slot cannot be booked as the order is past the cutoff time.

Jane    •    198 days ago     #
Trying to log in and it keeps directing me to registering page.

Paramveer    •    198 days ago     #
getting generic system error while filling the payment details.

Guest    •    198 days ago     #
cannot access payment page have been trying for 48hrs

Geraldine    •    198 days ago     #
Generic system error

F F    •    199 days ago     #
Can’t log into account, said it will send a code but it never comes through!!

J Goodwin    •    199 days ago     #
Website went down just as I was about to checkout. Hopefully my basket is still full when it comes back up.

Dela Smith    •    199 days ago     #
Can’t log in to groceries account, keeps returning to log in.

Christine Dew    •    199 days ago     #
Security code by mobile not working for last hour.

Tony Taylor    •    200 days ago     #
Website down, click and collect down, online groceries down

Pam    •    202 days ago     #
cannot log in to online groceries

Shawn    •    202 days ago     #
Can't login in

Sorensen    •    204 days ago     #
Cannot access online shopping or insurance

Guest    •    206 days ago     #
cannot amend orders

Pau Howard    •    208 days ago     #
Generic System Error when processing order

Guest    •    208 days ago     #
I bought 6 bottles of wine - carefully choosing those at £5 with 25% off . The order was delivered

David    •    211 days ago     #
Not receiving the 2FA code sms text over past half-hour. So cannot log in.

colin halladey    •    211 days ago     #
when entered my email and password it says enter 6 digit number sent to +++++++++942
but it does not send to my email adress

Paul    •    212 days ago     #
Can’t book a new slot or amend an existing order.

Nick    •    212 days ago     #
Unable to login. Text confirmation not received.

Darren    •    212 days ago     #
I haven't been able to login to Sainsbury's groceries for about 7 months. I have phoned many times and told they will pass it on to the "technical" department and nothing has changed. So Sainsbury's doesn't want my money, fine there are plenty of other supermarkets that do!

Guest    •    213 days ago     #
403 error on checkout

Stephen Brooks    •    213 days ago     #
Sainsbury's problem seems to be its evil twin Nectar, they can't get their head around the fact I don't have a mobile phone. But there's always Tesco.

Guest    •    214 days ago     #
gettimng Microsoft message ti o say ther eis a spyware alert, pornographic spyware, access to comput

Barbara Ann Williams ref 1069959    •    215 days ago     #
I have not received a statement for my account since I reported the death of my husband. I received a letterfrom Carol Roberts (1069959 ref.) informing me the account is in my name only. I prefer to continue banking by telephone as my eyesight is not good.

Judy Barrett    •    216 days ago     #
Can’t book home delivery

Janet Pinchin    •    216 days ago     #
It is like mission impossible to get in touch with you people on-line and you really wouldn't like me to phone you at this moment in time as I am not best pleased with the service.

Janet Pinchin    •    216 days ago     #
I am getting really fed up with fed up with the website I am having problems every time I try to do a shop. Firstly I have to wait for a code before I can even begin to shop, and as for trying to amend my order I am having to go through the same process to even add or delete items. I have shopped with yourselves for as long as I can remember but am seriously thinking of going elsewhere, there are plenty of other on-line facilities.

Mrs Patton    •    217 days ago     #
payment keeps failing ?? for online shop checked card in date and funds are good

Guest    •    218 days ago     #
generic system error when trying to update the cart payment - used three different cards with enough

Richard Burdall    •    218 days ago     #
From 22:00 onwards searching or items is apalling on website, whereas app is fine, what is going on ?? might have to switch to ocado

Bexy    •    218 days ago     #
Can't book delivery slot. Technical issues message. Past 3 hours.

Guest    •    218 days ago     #
Trying to book delivery slot, get message saying cannot direct you to that page due to tech difficul

Tim    •    218 days ago     #
Why can't Sainsbury's at least put a message on the booking site to say it's not working.

Guest    •    219 days ago     #
Checking payment details

Cassandra    •    219 days ago     #
Been trying to complete my order for a week now. Error at checkout. Even deleted app and reloaded which meant I’ve had to redo my shopping each time. Waste of time and error. Sort it out Sainsbury’s, or at least tell your customers that there is a problem.

Guest    •    219 days ago     #
Booking delivery down

Guest    •    219 days ago     #
It won't let me checkout. I have wasted a lot of time.

Guest    •    219 days ago     #
Booking slots says technical issue

Guest    •    219 days ago     #
cannot pay for my online shopping

Guest    •    219 days ago     #
Adding products to basket

Guest    •    220 days ago     #
Can't book a delivery slot. I just keep getting an effort message

Dave    •    220 days ago     #
Can’t add certain items. Clicks through but doesn’t add to trolley. Linked to stock or error in code?

Mrs wright    •    221 days ago     #
Cant finish an order wont go to payment

Guest    •    221 days ago     #
Cannot book a delivery slot error

Guest    •    221 days ago     #
GENERIC SYSTEM ERROR WHILE TRYING TO PAY

Katefitzp@btinternet.com    •    222 days ago     #
What's going on with Sainsbury 's? Can't log in and can't contact them

bignoob    •    222 days ago     #
login down

Liz Panton    •    222 days ago     #
Not able to log in to account to place order. Email and password are correct.

#    •    222 days ago     #
App not checking out saying technical error and cannot get through to Sainsbury's been on hold for 30mins

Ade    •    222 days ago     #
While I was able to log in, Searching for groceries errors and then loses my basket. Frustrating.

Guest    •    222 days ago     #
Wont let me check out on app and website

Guest    •    222 days ago     #
Won't take payment

angelarg77@gmail.com    •    222 days ago     #
aaaaaaaaaaaaaarrrrrrrrrrrrrrrrrrgggggggggggghhhhhhhhh

Guest    •    222 days ago     #
Error 403 authentication blocked Cloudfront message

Guest    •    224 days ago     #
Payment page. Says try again later but can’t cancel the page

Guest    •    226 days ago     #
Payment acknowledgement

Guest    •    226 days ago     #
Have received 37 e mails sending me a six digit code which is different each time why?

Tam    •    227 days ago     #
Log in and it just returns me to log in screen over and over.....

Sue parsons    •    227 days ago     #
I have tried endlessly to book a date for delivery and it keeps saying slot not booked as order is past cutoff date. I cannot order any shopping

Darren    •    227 days ago     #
I haven't been able to login so Sainsbury's for about 5 months now. Every time I get "Something went wrong". I have phoned 4 times and each time they tell me they will pass the details on to the technical department but nothing changes. This just demonstrates the utter contempt Sainsbury's has for its customers. The removed all email contact and options to speak to technical support. This is the only website that I have ever had this problem with and they don't even care!

AM    •    228 days ago     #
Checkout not working in app

Colin Brooks    •    229 days ago     #
3 June 2021 21:10hrs and still at 23:03hrs, Waiting for a code but it shows an error in sending code? Can't log on to order! ????????

Guest    •    229 days ago     #
Check out and pay get Generic error every time

RLC    •    230 days ago     #
Have been trying to log onto online shiopping for a week now. Sends me a code which then goes to a ;page saying "Something went wrong". Have phoned customer service, got nowhere. Got a reply from complaints telling me to clear history, cache etc, try with different browser. Done it all and it IS NOT WORKING. Shame on Sainsburys for trying to blame customers computer settings instead of owning the problem and fixing their website. This problem has only started in the last couple of weeks. Before that - no problem. Am going to cancel my delivery pass and shop elsewhere

Jk    •    231 days ago     #
Check out not working

Cj    •    231 days ago     #
Checkout not working!!

Trina    •    233 days ago     #
Haven’t been able to checkout using the app for about 4 weeks. Tried to contact Sainsbury’s thru Twitter but they don’t respond. Irritating

Guest    •    233 days ago     #
Cannot complete order. Stops at payment details

Penny    •    233 days ago     #
After days of trying to log in and being told I would be sent a 6 digit code (and after having spoken to Sainsbury's three times to get it sorted out), I have eventually given up and placed a £77 order with Waitrose...

Mark Harrison    •    234 days ago     #
Login caught in a loop of sending me a 6 digit code which when applied gets me "Something went wrong try again" and then my login appear... to send me another 6 digit code. After 15 attempts and customer service getting me nowhere on Firefox or Safari (and with my phone Sainsbury's site aying my email was invalid- the one Sainsbury's have been sending codes to! ) I gave up and ordered my shop thru Morrison's. Sort it out Sainsbury's you just lost £70.

Jean    •    235 days ago     #
Can't checkout it keeps saying website not available

David Johnson    •    236 days ago     #
Trying to report an off chicken for refund purposes, but emails not being accepted and phone line cuts off.

David Gann    •    237 days ago     #
It seems after I have logged in the screen becomes frozen.
david.gann1@outlook.com

Steve    •    238 days ago     #
Cannot log in. Keep getting the ridiculous 2 factor authentication and no text arrives. Absolute rubbish Sainsbury's.

Sharon    •    241 days ago     #
Can't check out

Anette    •    241 days ago     #
Any delivery slot I try to choose fails, site says: Slot cannot be booked as the order is past the cutoff time.

Guest    •    241 days ago     #
choosing delivery slot

Guest    •    241 days ago     #
Payment not loading

john    •    243 days ago     #
site has lost all my changes i made yesterday and wont let me in now

Annie    •    243 days ago     #
Just says in both App and Website.

"Please try again later
Our website is currently unavailable. We hope to be back up and running soon.
Got a query about an order being delivered today?
Please give us a call on 0800 328 1700."

Lyn C    •    243 days ago     #
Both Website and App down... AGAIN !!

Nicky Pedersen    •    243 days ago     #
clear cache and refresh page, is working now.

Kermit froggy    •    243 days ago     #
I want my pizza

Kermit froggy    •    243 days ago     #
where's my pizza?

Guest    •    243 days ago     #
I can't amend my order

Guest    •    244 days ago     #
Can't update my order and checkout.

mark ellwood    •    244 days ago     #
looks like another day the same as yesterday, details have been passed onto IT department should get a response within 72 hours? delivery due tomorrow but I can NOT change it.......very frustrating especially as we don't leave the house

Murtaz Malik    •    245 days ago     #
Basket Error

Svetlana    •    245 days ago     #
I can't checkout...why??? What happened??

Elaine    •    245 days ago     #
Can't checkout

jo    •    245 days ago     #
Cant checkout 'for technical reasons we have not been able to the page you requested, we hope we are able to soon. Please try again.' (this has been all day)

Guest    •    245 days ago     #
Does not accept updates on on-line orders for delivery, where update is made before the deadline.

guest    •    245 days ago     #
website general outage

Cus Tomer    •    245 days ago     #
Nothing from Sainsbury on Twitter or Facebook about this yet

PaulB    •    245 days ago     #
https://www.sainsburys.co.uk/shop/gb/groceries gives message try again later

laila    •    247 days ago     #
cannot check out

Guest    •    247 days ago     #
Unable to login on both app and website. This has been an ongoing problem for 6 days and despite tel

Loz    •    248 days ago     #
App and website not allowing me to log in

Guest    •    249 days ago     #
Can't check out with either Visa or Matercard.
No way of contacting someone for help.
Very frustrating.

Charlotte    •    249 days ago     #
I have been having issues trying to pay for an online shop for the past 24 hours. I get through my bank screens fine and then it just comes up with an error message. Not an issue with me - have tried several bank cards.
NOT impressed. I am disabled and rely on these online deliveries.
May have to change supermarket.

Guest    •    250 days ago     #
Cannot ammend order , says we cannot connect to this page technical issues try again later

Patricia    •    250 days ago     #
Problem at point of bank payment on iPad Sainsbury’s App

David Wilson    •    251 days ago     #
Experiencing persistent timeouts when logging in - although persistence has worked eventually.

Also, payment timing out on checkout (therefore order is not updated).

Both problems have occurred repeatedly over the last 3 or 4 days.

Last night, I had to check with technical support to ensure that my basket was correct for today's delivery, and that payment was forced through manually. If this keeps up, I will be doing the same for next week's delivery.

Guest    •    251 days ago     #
Can't checkout with Natwest debit card

Guest    •    251 days ago     #
Checkout with Natwest Debit card

Guest    •    251 days ago     #
Sainsbury web site, can't log in

Sarah earle    •    251 days ago     #
Can’t log on to my account to amend orders now. 1 pm we’d 12 th may

Guest    •    251 days ago     #
Unable to access frozen foods

Guest    •    252 days ago     #
Thoroughly fed up with this site..been awful since the weekend.Cannot log on and amend orders..yet again.

Hungry    •    252 days ago     #
Cant check out say's the site is not available please try later,so i can't update tomorrows delivery.

Guest    •    252 days ago     #
Cannot add items to basket

Guest    •    253 days ago     #
payment does not work

Bee jay    •    253 days ago     #
Here is what I keep getting if I tried login

For security reasons, your account is currently blocked. To access your account again, please contact our team on 0800 328 1700.

Error code: 7135JSO

Jackie    •    253 days ago     #
I wasn't able to checkout yesterday. I have tried again today and still no success. I think they are now losing my business !! Very frustrating .

Guest    •    253 days ago     #
i cannot check out after doing my online shop

Michela    •    255 days ago     #
Card payment details not being accepted at checkout. Tried two different cards, still can't checkout

Caroline    •    255 days ago     #
Not able to checkout for online shopping

M spicer    •    255 days ago     #
Absolute incompetence with sainsburys and treatment on phone abysmal wonder if letter or call to CEO will make them sit up and treat us like human beings Tesco site far superior. I have spent three days only to receive parrot fashion phrase your password is incorrect when it ISNT incompetence is absolutely staggering

Ron    •    256 days ago     #
Cannot view favourites or any products..nothing loading.Only Sainsbury server not responding.Other sites fine so not my internet causing the problem.

Derek Maren    •    256 days ago     #
A few times during the last months i have completed my online shopping , then found i couldn't complete the checkout procedure, i do not need this to happen as i get very stressed, and as i have been diagnosed with a mild stroke, i need to check out straight away, my wife never used the computer or does the shop.

Moira Yorston    •    257 days ago     #
Having trouble updating our order. When we get to confirm payment this appears.

pp.ephapay.net’s server IP address could not be found.

Guest    •    257 days ago     #
Update order/payment not working

East    •    257 days ago     #
said a passcode has been sent to my phone: no text, tried 5 times now.

Jessie    •    257 days ago     #
Going round in circles..nothing adding to basket.Giving up with Sainsbury website.

Guest    •    257 days ago     #
Cannot checkout when ordering groceries online - absolutely infuriating

Guest    •    259 days ago     #
I cannot checkout. I updated my card, and received confirmation from you it has been accepted. Sti

Guest    •    260 days ago     #
Everything

David Jones    •    261 days ago     #
Cannot pay for my order. Will cancel and go elsewhere.

Outraged    •    261 days ago     #
Abysmal ,payment not processing and no e-mail confirmation re amendments

Guest    •    263 days ago     #
Payment not processing, been like it on and off for weeks

steve    •    264 days ago     #
£1050.00 spent at rival supermarkets by myself in the last 4 months because "something went wrong " message constantly. Surely someone must care???

Julie B    •    264 days ago     #
Cannot check out from before you go pages, no checkout button from these pages. Going round in circles.

Tigger    •    265 days ago     #

Please try again later

Sorry, but because of the amount of people trying to access our website at the moment, we're having to limit numbers.Please come back and try again shortly.


Got a query about an order being delivered today?

Please give us a call on 0800 328 1700.

Guest    •    265 days ago     #
Please try again later

Sorry, but because of the amount of people trying to access our website at the moment, we're having to limit numbers.
Please come back and try again shortly.

Got a query about an order being delivered today?
Please give us a call on 0800 328 1700.

Logan    •    265 days ago     #
Website too busy ... not letting me log in?

Guest    •    265 days ago     #
4 weeks out of last 5 my card has been declined when Sainsbury's try to check out my on line deliver

G Kemp    •    265 days ago     #
I only want to pay for my order.
I’ve already lost one slot.

Unhappy customer    •    267 days ago     #
This has gone on too long. Why is your groceries website not working?

Jess    •    268 days ago     #
Unable to check out, two days trying in a row. Won't process payment. This will affect my order which is due for delivery on Tuesday. What is going on?

Guest    •    268 days ago     #
unable to pay

Guest    •    273 days ago     #
Won’t process payment ..nightmare

Mrs Janet Stanley    •    277 days ago     #
hy can't I log in to my account today - I am a long standing customer with an account?

Guest    •    278 days ago     #
is the site still down. I have tried over few days and each time I click to pay I get an error mess

Caving in starving    •    280 days ago     #
Can't log into my account as I am not receiving verification e-mails. Contacted Customer Service on Saturday morning and was told IT would fix within 72 hours worst case. Still no luck Tuesday evening.

Teresa    •    280 days ago     #
Poor effort Sainsbury! Still unable to log in - blank page is all I get. No message to say what is going on. Customers will go elsewhere.

CW    •    281 days ago     #
Unable to checkout - again.
"Silence is Golden"...but not in your case, Sainsburys. How many customers are you going to lose because of 1) your problems and 2) your lack of information?

cat    •    281 days ago     #
Yet again unable to checkout. I Live in a village 10 miles from any town and am disabled. I have been a loyal on line customer since 2005 and totally rely on online shopping. Come on Sainsbury, sort this problem out . Tried Mastercard and Visa but no joy. How much can you afford to lose. Bad business .

Linda Joyce    •    281 days ago     #
How many more comments have got to be left before someone in admin does something about this verification page timing out! Had to contact customer services to get my shopping checked out last week. They have logged the complaint.

G    •    282 days ago     #
This is ridiculous this has been going on for days- don't you care about your customers?!
Can't get onto the site on an iPad, it keeps going back to the log on screen endlessly and following your links, as pinned, on a laptop the formatting makes it completely unusable.

Sue    •    282 days ago     #
Tried yet again. Got onto site but when tried to log in the page went blank again. Will have a look at Tesco. I am old and shielding, need deliveries.

Sweetpea    •    282 days ago     #
So disappointed with you Sainsburys. In the very least it would be a help to your many loyal customers to announce on your website that there is a problem. Instead I spent more time than I could spare since the middle of the week in trying to update an existing order, only getting half my shopping today, ....don't even try to order for the following week! This is in addition to me trying to make funeral arrangements as well. Not good enough!

Phil J Chapman    •    282 days ago     #
I have resolved my immediate issue by adding my visa credit card to the account. The checkout and payment processed on this card so I assume that my amended order has been processed successfully. Does the issue what ever it is only impact debit cards ?..

Phil J Chapman    •    282 days ago     #
I have been trying to checkout from my online Sainsbury order all afternoon , the verification by visa step is just hanging . The screen indicates the transaction is process by but it does not complete.

I need to close this order by 11:00 pm tonight it is due for delivery tomorrow a.m.

If this has been an ongoing problem over I would expect Sainsbury’s to alert customers on the to the issue on the website...

Sue    •    282 days ago     #
Cannot log in. Been like this for several days. Surely your tech people can sort this out. You will lose a lot of loyal customers if not sorted today.

Tony    •    282 days ago     #
First I couldn't amend my order so I cancelled it and did a new order and now I can't get past the verification screen. Bank not at fault, problem is with Sainsburys.
So annoying!

Kath    •    282 days ago     #
Can not get log in page on Internet explorer

JG Dray    •    283 days ago     #
Cannot finish my groceries. Message says 'contact your bank'....bank says it's Sainsburys fault.
When will it be sorted out? I need to place order now.

Guest    •    283 days ago     #
Payment for online order

Guest    •    283 days ago     #
payment verification page

Susie Pallant    •    283 days ago     #
Trying to log in to add to my order for delivery tomorrow (Sunday) but screen just comes up blank - help! Been trying all day.

Guest    •    284 days ago     #
Not letting me pay for online order

Steve    •    284 days ago     #
Unable to login. Keep getting 'Something went wrong. Sorry, we're having trouble logging you in right now. Try again to see if that fixes the problem.' It doesn't. Reloading the browser and starting again. doesn't work. Tried Firefox - no. Internet Explorer. No. Eventually worked with Safari. If the store wasn't so near I'd go to Waitrose.

Ihp    •    284 days ago     #
24hrs having probs checking out with usual card.. On the visa verification page unable to progress as circle just keeps going then times out. Had to use alternative bank card to confirm slot and check out

Linda Joyce    •    284 days ago     #
I have been unable to checkout deliveries for two days as payment verification times out. If there is a problem please post on your site.

CW.    •    285 days ago     #
Unable to checkout - payment verification times out. Have tried all websites listed and none work.

Guest    •    285 days ago     #
Unable to checkout. Clicked discard changes and now lost my entire shopping basket and cannot access site at all........

Guest    •    285 days ago     #
unable to check out on app or laptop since yesterday

Jacqueline walker    •    285 days ago     #
Still not working tried other links still no joy!

Guest    •    285 days ago     #
mastercard payment verification timing out (still)

Liz B    •    285 days ago     #
Please fix Mastercard verification...getting very frustrated!

guest    •    285 days ago     #
None of links above work..
we need updated information????????

jeff    •    285 days ago     #
Admin...........Give us all some updated information
When will the fix happen???

jeff    •    285 days ago     #
get your fingers out and fix the payment verification
otherwise tesco will gain another customer.................

guest    •    286 days ago     #
unable to update order as payment times out

Guest    •    286 days ago     #
online checkout

Guest    •    286 days ago     #
Check Out

Guest    •    286 days ago     #
wont put through payment. my bank say everything is fine and told me to clear cookies and history wh

Guest    •    286 days ago     #
When I go to book a slot/checkout it says down for maintenance but I can add stuff to my basket

Hil    •    287 days ago     #
Can't update order. I tried 3 times and it times out each time

Guest    •    288 days ago     #
online banking

Guest    •    291 days ago     #
Can't update order had to phone them on 1st and 2nd April to do this

Jane Jones    •    291 days ago     #
Unable to checkout had to call customer services on 1st and 2nd April 2021

Judy Burgess    •    291 days ago     #
Unable to log in

Tim Court    •    291 days ago     #
I have used all 4 of those links and it doesnt work

Tim Court    •    291 days ago     #
impossible to check out - it comes up with bank error using my santander or nat west debit cards. I had this on the last order and phoned customer services who did it over the phone - I cant get through to them now and i've missed my collection slot. I 've been trying since last night and have given up now and gone to tesco

Jane Jones    •    292 days ago     #
Unable to checkout and pay on app and website ..phoned customer service for help

Guest    •    292 days ago     #
Checking out

Guest    •    292 days ago     #
I've just now managed to get my shop updated and payment has went through ????

Guest    •    292 days ago     #
April 1st 2021 [not a joke] Payment refused/not possible on groceries website due to Firefox reporti

Guest    •    292 days ago     #
Payment for groceries not contacting bank

Guest    •    292 days ago     #
Won’t let me check out for tomorrow’s delivery

mrs B    •    292 days ago     #
not able to proceed through payment & says to contact bank. It's the first time this has happened & have tried to proceed through checkout on laptop and on phone but neither works. Was just updating a delivery order for tomorrow so will keep trying.

sam    •    292 days ago     #
Have a problem checking out for tomorrows delivery :(

Karen Leaver    •    292 days ago     #
Cannot checkout on website - payment fails.

Guest    •    292 days ago     #
E-commerce check out

Guest    •    293 days ago     #
Unable to log-in on Firefox, changed password, still unable to log in. Tried Chrome, got sent a security code in order to log in, logged in now but not sure why it's not working on Firefox as normal or why I need a security code

Guest    •    294 days ago     #
Problem with website and log in. Had problems logging in and paying for the past couple of months since the message saying "We’ve introduced My ID to make login and registration easier." appeared on their website Ha ha Sainsbury's it's made it much worse - unless you don't actually want people to use your services. Time to go elsewhere sick of it taking over an hour just to login. Tried using Chrome instead of Firefox and the payment kept failing on that.

Linda Heitman    •    295 days ago     #
I Can't log into Website or Nectar Site. I am being told I have the wrong password. I am not receiving the code to log in so that I can change my password..

Susan    •    296 days ago     #
Tries all the links suggested - same problems!

Susan    •    296 days ago     #
Can't do my shopping. No checkout option since 26th March!! Only shows 'save trolley' or 'empty trolley'. Can't get through to Customer Services "Sorry lines are busy please try later".
Expected more of Sainsburys

Guest    •    299 days ago     #
Can't cancel order

Sandra Phipps    •    299 days ago     #
Can't check out trolley and pay. I am no spring chicken, but usually do this weekly without a problem. There is no button appearing at the bottom to tell you to continue on the "Before you go" section ' I have been trying pretty continually for several hours and keep losing my booked slot. I haven't seen a message from Sainsbury's but I am pretty sure it is a problem with their website and not my PC.

H Fishman    •    299 days ago     #
Full trolley, but can't check it out and pay using web browser. Usually there is a 'continue' button at the bottom of the long scrolling 'before you go' page where they're trying to sell you more stuff, but this button isn't appearing. Tried to use 'checkout now' option in side bar, but that just takes me back to the scrolling page again. This is for my elderly vision-impaired mother who has difficulty using the phone app, so it's pretty poor...

Darren    •    300 days ago     #
Been over 3 months that every time I try to login I get "something went wrong" have phoned several times nothing has changed. Such incompetence and not one iota of care for customers Sainsbury's you have lost my custom!

Guest    •    301 days ago     #
When viewing my trolley the items duplicate so where I have 148 products in the trolley it flips to 298 when I come to view the full trolley

name    •    302 days ago     #
ABS useless

Jo Dunn    •    302 days ago     #
Trying to log in on my pc & mobile & you say you will send a code to my phone. You havent yet, 3 hours been trying

Guest    •    302 days ago     #
you dont send me the 6 digit code

Guest    •    303 days ago     #
Can't connect to bank payment screen after checkout ('web page not available' error)

Guest    •    303 days ago     #
Cant complete checkout - doesn't connect to bank pages (cards from different banks tried)

Winston    •    304 days ago     #
Online card payment is working again now after being off this afternoon, Thanks Sainsburys, for fixing it.

Guest    •    304 days ago     #
Online shopping

Guest    •    304 days ago     #
Payment page

Guest    •    304 days ago     #
Paying for order

Winston    •    304 days ago     #
Checkout not working this afternoon and now.

Doug    •    305 days ago     #
I get a 403 error ... this has been the case for several hours

Guest    •    306 days ago     #
Can’t check out.

Guest    •    306 days ago     #
Tried several times over 4 hours today and cannot log in to new Captcha version log in
I once received a code but the link would not complete

Jude    •    306 days ago     #
Website down 403 error.

Guest    •    307 days ago     #
Checking out order

Hope    •    313 days ago     #
after 4 days shut out of Sainsbury's, I rang and cancelled a booked order (which I could not alter before delivery). Five calls to the customer services with no actual solid reason for the problem. I booked a delivery with the opposition ! - well tonight I managed to get back onto the website, although it did not recognise my password (no, it actually wanted me to create a new password following all the acrobatics with nectar cards, which I don't personally use) ..... So, new password completed, I actually made it through the front door ............ phew, not sure how others are faring though. Was it my cancelled order that did the trick ? or was it coincidence that they finally got their act together ?, we may never know.

A    •    313 days ago     #
Cannot checkout; called and they said add a payment method to your account, that didn't work either; they tried to do it from their payment control people, but it didn't appear on my account.

Mike    •    313 days ago     #
Haven't been able to log in all day to amend a grocery order. Message reads " Unfortunately there has been an error in the request. Please try again later. Sort it out Sainsburys !!

Marge    •    313 days ago     #
Why can’t I order frozen food on app

David Fellows    •    313 days ago     #
I have been trying for days to order my online shop but i cant lod on . i am shielding 72 years old and need food i have also paid for 3 months delivery in advance do i now have to find another shop to buy my goods

Guest    •    313 days ago     #
403 error for two days. Sometimes page loads but then wont log in "Something went wrong" error.

Hope    •    314 days ago     #
403 error for three days - locked out of Sainsbury's front door - couldn't update my delivery order, nor book another delivery. Tried using several browsers, but none working. What the hell Sainsbury's - get a grip and get this sorted or I'm off shopping elsewhere.

RB    •    315 days ago     #
Last night I was unable to login using firefox on PC - (Cannot log you in at the moment . .)
Reloaded firefox and it worked last night.
Edge on the same PC gave no problem.

Tonight
Cannot even reach the website using firefox - 403 ERROR
No problem using Edge on the same PC .
No problem using Mi Browser on Mobile Phone .

Paul Jervis    •    315 days ago     #
cannot log into my account using firefox for 3 days now. Phoned for help, could not understand the call helper. Absolutely useless. Will be ordering from Tesco

Darren    •    316 days ago     #
I haven't been able to login to Sainsbury's for nearly 2 months, every time I get "Something Went Wrong" phoned twice said they will raise it with the technical department but nothing has been done. Whoever redesigned the website is an incompetent idiot and so are Sainsbury's for not testing it properly before launching and losing millions from customers who cannot shop on their site!

Tony    •    316 days ago     #
ANOTHER CASE OF AN ONLINE COMPANY INTRODUCING NEW WEBSITE / CODING THAT DOES NOT WORK!!!

Who cares?    •    316 days ago     #
Unable to log in to account using Firefox browser, but can using Chromium (on Linux). Totally different webpage for login on Chromium, with email and password boxes both visible. With Firefox only email box shows and log in is not possible as no access to password page comes up, just a message that login is not possible, try again. Telephone customer support just told me this has been an issue for 4 weeks for a number of customers, but could not explain why it is still not fixed. I am beginning to wonder if the issue is caused by unauthorised access to servers by people after credit card details etc?

Lost my custom now    •    317 days ago     #
403 ERROR
The request could not be satisfied.
Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.
If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.

Generated by cloudfront (CloudFront)
Request ID: rtPOi08xTTnPbDNHId_klKJ1MayLkvvq5v3GPZ1y2Y6fQHbonvCuoQ==

Bye Bye    •    317 days ago     #
Admin pinned NONE of your links work sorry 403 ERROR
The request could not be satisfied.

Fed up and lost    •    317 days ago     #
https://www.itpro.co.uk/603813/sainsburys-shopping-site-suspended Sainsbury's shopping site suspended
Technical problems have taken out Sainsbury's online shopping system, affecting some 10,000 customers.

Really really Fed up now    •    317 days ago     #
Sainsbury's shopping site suspended
Technical problems have taken out Sainsbury's online shopping system, affecting some 10,000 customers.

Really Fed Up    •    317 days ago     #
ALL This to try and get a shop whats the point
403 ERROR
The request could not be satisfied.
Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.
If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.

Fed Up again    •    317 days ago     #
Hey Admin thanks but still get this 403 ERROR
The request could not be satisfied.

Lost    •    317 days ago     #
403 error loads of captcha's then 403 plus the app not working either come on Sainsburys

Fed Up    •    317 days ago     #
403 error

Bruce    •    317 days ago     #
cannot open web page

Stesha    •    317 days ago     #
403 error for 2nd day - PLEASE do something!

Guest    •    318 days ago     #
403 error - never had this problem before

Stesha    •    318 days ago     #
Cannot log in!

Cara Larm    •    318 days ago     #
403 error for last 48 hours, cannot sign in

John Wilcox    •    322 days ago     #
A customer of mine seems to be redirected to a malware page when clicking on Sainsbury's from Google.
example malware :xxxx redacted fo safety#####.azurewebsites.net/xxxxxxxx

Bobby    •    323 days ago     #
Checkout in shopping app not working..Says website isn't working

T.    •    323 days ago     #
Sainsbury's shopping app checkout isn't working... I need to check out before 11pm today otherwise I won't be able to update my order...

Douglas    •    323 days ago     #
Every time I log in to Sainsburys I have log-in problems.
No other site gives me problems. Is rejection used because the site is overloaded

Anthony cook    •    328 days ago     #
Can't up date my order

Sara    •    332 days ago     #
On my mothers account on her windows PC in leeds
"Something went wrong" every time I try to login. This happened 2 weeks ago too. This website is not fit for purpose. Sainsbury's will be haemorrhaging customers at this rate as we all shop elsewhere!
I can log on from manchester, and using the Ipad. Have cleaned cookies - reset browser, tried chrome, edge and firefox

Tracie    •    334 days ago     #
App checkout button unresponsive

Beryl Rose    •    335 days ago     #
I can’t access my online shopping web today 17/02/21 it just keeps bringing me back to the login screen and I know the password etc I’ve been using are correct

paul reckin    •    336 days ago     #
Implemented MYID now cannot Groceries online for three weeks from jan26th2021 as my email address is not recognised despite it being ok before. No Tech response to fix my problem even with many calls to their tech call centre. Sainsburys is at present not fit for purpose

Toyah Squire    •    338 days ago     #
cut off and unable to log in again

DW    •    342 days ago     #
"Something went wrong" every time I try to login. This happened 2 weeks ago too. This website is not fit for purpose. Sainsbury's will be haemorrhaging customers at this rate as we all shop elsewhere!