Tfl.gov.uk

Website: tfl.gov.uk

Information on all forms of transport in London including cycle hire. Routes, maps, plan a journey, tickets sales, realtime traffic and travel updates.

Report an issue Comments (208)

Server status information has just been updated.


Is Tfl.gov.uk up or down today?

Find out if Tfl.gov.uk is working normally or is there a problem today

 Tfl.gov.uk status: OUTAGE

Tfl.gov.uk problems for the last 24 hours


Tfl.gov.uk not working?

Website is down, not accessible or buggy?

I have a problem with Tfl.gov.uk


Most reported problems:


Tfl.gov.uk comments

Leave a comment:

Admin       comment pinned    #
Possibly, redirect from different versions is configured incorrectly on tfl.gov.uk. In this case, use the links below:

http://tfl.gov.uk    https://tfl.gov.uk    http://www.tfl.gov.uk    https://www.tfl.gov.uk

Guest       5 hours ago     #
Website

Guest       5 hours ago     #
General Outage

Guest       22 hours ago     #
Log-in

Guest       22 hours ago     #
App

Manon1753       1 day ago     #
Already tried different configurations. Doesn't work. And this is NOT an incidental problem. The proposing of labyrinthal itinerariesIt is a regular occurrence. Google Maps is more reliable.

Manon1753       1 day ago     #
TFL journey planner for travel from Gloucester Road to New Malden proposes a mind blowing combination of tube + buses + trains via Vauxhall Railway station, South Wimbledon, Clapham junction. It totally fails to produce the fastest route District Line from Gloucester Road to Wimbledon and train to New Malden. Checks re: any possible problems with District Line/relevant stations show that all are fully operational. This is not the first time the Journey Planner comes up with the most complicated itineraries anyone could think up.
Secondly, a permanent problem. Whatever preferences I fill out, the website always proposes cycling first. Yes, I knowof the existence of bikes, I cycled through London for 22 years. I gave up because OTHER CYCLISTS, who apparently think the Hifghway Code doesn't apply to them, have made it too dangerous. Much as I would llike to continue to cycle, I have had to give up for safety reasons. I therefore ALWAYS exclude cycling as an option. Yet, it ALWAYS comes up first. Almost insulting.

slaz       3 days ago     #
TFL Go app on Android 8.1 keeps crashing last 2 days. Has worked fine for me for many weeks, now useless.

Neville       3 days ago     #
tfl.gov.uk is currently unable to handle this request.
HTTP ERROR 502 What is going on this has been over 2 days now and I cannot get to register my car for congestion charge. This is really annoying and frustrating, sort your website out TFL

Toni       5 days ago     #
Can't pay congestion charge - get the following message:
Sorry, something's gone wrong
We have a technical problem. You won't be able to make London Road User Charging transactions at the moment. Please try again later.

Matt       8 days ago     #
login, select the boats...
update address, save, it doesn't save. Go back, try again... doesn't save.
Try again a few times, eventually it saves. Then I can't get back to the previous screen.
Then it logs me out... select the boats.
Then try something else, it won't work. Then it logs me out, now I can't back in - "too many requests" - after selecting the boats of course.

Don't millions of people use this website? Why is it making me do the same actions over and over again...?!!!

Can TFL fix their crappy website please...

David       9 days ago     #
Can't pay congestion charge - get the following message:
Sorry, something's gone wrong
We have a technical problem. You won't be able to make London Road User Charging transactions at the moment. Please try again later.

Amy       12 days ago     #
Keep getting bad gateway notice, trying to pay ULEZ charge!

Iziss Shaban       13 days ago     #
The web server reported a bad gateway error. Date 05:01:2022
RayID: 6c8dd10decf788b9
My IP address: 151.229.10.3
Error reference number: 502
Cloudflare location: London

This was my 2nd attempt at applying for a cleaner vehicle discount.


Gordon       14 days ago     #
Unable to renew/pay for 60+ Oyster for 3 weeks now. Tried 3 browsers, 4 devices and 3 cards. Payment appears to pass 3rd party validation, but transaction fails. FFS get Amazon to manage this.

really fed up customer       16 days ago     #
Ive been trying to pay for my oystercard 60+ renewal now for over a month. I use different cards, different computers, different times of day. Validation goes through my bank absolutely fine. But no matter what I do it says the service isn't available right now, please try again later. Its a complete joke. My card will be cancelled and I will have to reapply, costing me twice as much plus I wont be able to commute (not that I can go to work as it doesn't work before 9am at the moment due to the Mayors "temporary" Covid change. But I have no choice - there's no alternative to this admin Hell.

All I can do is make sure I don't vote for Khan next time.

sanjeeda marium       20 days ago     #
i got a letter saying 2 days i havent paid but i did pay and the on 11 dec but the tfl didnt take the money now i checked email that they gave a letter that my email got confirmed. this is unacceptable how the website can make a mistake

Deonne. O       20 days ago     #
TfL Road User Website error: Bad gateway 29.12.21

David T       27 days ago     #

on tfl congestion website as at 12:40pm 22/12/2021
Sorry, something's gone wrong
We have a technical problem. You won't be able to make London Road User Charging transactions at the moment.

Please try again later.

David T       27 days ago     #
TFL congestion charge website, after login saying technical problem, cant accept payments

Ben       30 days ago     #
When I click "sign in" it takes me to https://tfl.gov.uk/modes/driving/temporary-change-to-payments
Then when I try reset password, I receive no email.
Useless!

Stan Dobrowolski       31 days ago     #
Unable to pay for 60+ Oyster card for a family member.
If I enter a wrong card expiry date the bank tells me about it, so payment requests are getting to my bank.
But the TfL web site just says "Try again later".
Have been trying at various times of day over three days.

BP       31 days ago     #
Oyster app not updating

Mo       33 days ago     #
hi everyone the website works just keep on trying otherwise you will get fine by the post I tried over 30 times finally it took payment for ulez and congestion charge total £30

Rossy       33 days ago     #
Trying to access ULEZ payment - have been getting code 503 since yesterday

Judge Dread       34 days ago     #
Trying to pay congestion charge. Keep getting Error 503. System operated by Crapita so only to be expected.....

Guest       34 days ago     #
payments system

Guest       35 days ago     #
Website:

We have a technical problem. You won't be able to make London Road User Charging transactions at the moment

Clay Sayre       35 days ago     #
I have been tyring to pay online £20 for an oyster 60+ for four days now, since Friday and have used muiltiple cards The site rejects. My bank confirms (by phone) that they are sending the payments out and TFL is rejecting it and retuerning the funds

Jonathan Sweeney       36 days ago     #
Payment page on the website not working. After trying a number of time over the past 4 days I still can't pay the £10 for renewal of 60+ Oyster card. Repeated messages to try again later.

jl       39 days ago     #
Cannot pay for 60+ card. Repeated messages to try again later.

Anon       41 days ago     #
When payment fails you end up on a page that has no links to take you to tfl to start again.
No real way to add comments or email in complaints, only telephone. I am not on social media. Telephone wastes more time. All companies should be offering 0800 numbers only and the choices at the should be short and only 2 levels. f the phone is not answered within a few minutes then tfl should call back not leave a customer hanging on the line.

Anon       41 days ago     #
Payment link down yesterday, today instead of just accepting card you need my address and CVC number from the card which is elasewhere, then the link times out. so for a third time trying to do this. TFL should pay users every time it fails. Autopay should not be a £10 charge, it should be free and that will remove issues. Although your position is if someone does not choose autopay you can fine them when they forget. Just a moneymaking scam like all of these driving charges.


L Hill       42 days ago     #
When I click on the login link it says "bad gateway".

When clicking on CC from the links below it comes up with "503 Service Temporarily Unavailable"

Tfl can smd       45 days ago     #
Man fuck yall wtf plz fix this shitty website ive been trying to pay for my oyster for ages but ur stupid site keeps giving that error message but when my brother ordered a replacement for his the payment went through instantly??? Even though we paid with the same credit card???? Are u fucking kidding me

Steve       45 days ago     #
keeps saying when you try and top up and pay
"We're sorry this isn't working right now
Try again later"
This was also saying this last week!

Guest       46 days ago     #
HTTP ERROR 502

Scott       47 days ago     #
I've tried all the links offered which opens the home page, but when I put 'Make an enquiry' in the search box, which was what customer services told me to do to upload photo evidence, it just goes to the Error page.

Scott       47 days ago     #
I can't access website it keeps saying Error, Sorry for the inconvenience, Bad Gateway.

Seraphina       49 days ago     #
Can't pay the ULEZ charge, page keeps coming up as not working

Mat       49 days ago     #
can't login for cogestion charge 503 service temporarily unavailable

Don       50 days ago     #
Admin • comment pinned #
Possibly, redirect from different versions is configured incorrectly on tfl.gov.uk. In this case, use the links below:

http://tfl.gov.uk https://tfl.gov.uk http://www.tfl.gov.uk https://www.tfl.gov.uk
None of these work. When you ring 03432222222. No one answers
If I don’t pay you’ll fine me, and it is your error / your site that is not working

Don       50 days ago     #
Site allows me to set up an account but not pay, screen keeps going white, is this a ploy to get you to pay more because time is passing, or give you a fixed penalty notice?

Andrew.       52 days ago     #
No - that isn’t help.

Andrew.       52 days ago     #
Can’t set up account. Password won’t be accepted - neither the auto generated strong one or my own. Phones aren’t manned - how am I meant to pay so I can travel today?

Guest       52 days ago     #
can't set up congestion charge account

Guest       53 days ago     #
Http Error 502

Now pay congestion charge, great...

Sandra Turner       53 days ago     #
unable to validate email on setting up new fleet auto-pay

Mike       53 days ago     #
The contactless card page won't accept payments to pay off a debt when my card had insufficient funds to cover the travel. I have tried to pay with 2 different cards and at different times of the day today and the payment fails every time

J Parks Young       55 days ago     #
Further to my comments yesterday, the website still returns the error and directs one to a customer services line, this too is down, always being engaged, ie the holding queue is presumably full and no lines available. I have also installed the TFL app on my smartfone, and this too is not available to log into. It is therefore impossible to pay the charge ULEZ or check to see if it has been paid from our account where the vehicle is registered for Congestion already. 11:36am 24/11/2021

Bolam       56 days ago     #
There is a glitch in the journey planner part of the website where the options to change time , edit journey etc are missing so not possible to plan a journey!

J J Parks Young       56 days ago     #
Ive been trying since Sat to log into my TFL acc to pay a Zone charge, simply always says,

"Sorry, something's gone wrong

We have a technical problem. You won't be able to make London Road User Charging transactions at the moment.

Please try again later."

Guest       58 days ago     #
payment issue

Michael McGuire       59 days ago     #
Complaints form for buses not working

Guest       61 days ago     #
Can't Pay

Guest       61 days ago     #
I've been trying to pay the congestion charge for 24 hours now and the website is laughable...often just doesn't load pages, disappears completely, just hangs....TFL will have you wasting your time in the cyber world as much as they do in the real world

dave       63 days ago     #
Can log in but can't pay charge.. sometimes get to enter vehicle details but the error 502

Alan       64 days ago     #
Tried to pay Congestion charge for Friday but cannot log in

Guest       66 days ago     #
I have paid the congestion charge and ulez charge for WL11HRM for 14 November and not received a rec

Dave       66 days ago     #
i think its deliberate . well if you voted for it good luck

Radika       66 days ago     #
I want to pay a connection charge and have been trying since yesterday but the website isn't working and won't let me login

Rose       67 days ago     #
Trying to purchase 3 x visitor Oyster cards, been trying for two days. Constantly receiving a message to say my payment cant be processed at this time and to come back later. Have tried several cards too.

Disgruntled TFL customer       68 days ago     #
Whole website is down for maintenance. Really helpful, 02:00 might have been a better time to do this......

Malcolm Paddick       68 days ago     #
Trying to pay congestion charge, but cannot log in

abbe       69 days ago     #
Can't log in

emanuel       71 days ago     #
i try to log in,and is not working..

guest       73 days ago     #
payment for 60 oyster

Guest       73 days ago     #
AUTO PAY SET UP

Guest       73 days ago     #
payment for 60 oyster

Dr G Sakha       74 days ago     #
On initial verification it said my password is incorrect. Tried to reset but it then said I would have to wait 30 mins as account was locked. I tried again after 30 minutes but same error. I then left it one day to retry. It immediately said I had tried 5 unsuccessful attempts and must wait 30 minutes. After 30 minutes same error. No email was sent either. Terrible system.

Chris       74 days ago     #
Still can’t get into my card details

Simon       74 days ago     #
No, I need to display my journey or payment history for expenses. My saved cards and their history has vanished. You can’t delete them.

Simon       74 days ago     #
I have the same problem as Chris below. Oyster is shown from the app only and my contactless cards have vanished. I can still login but nothing is there.

Fiona       75 days ago     #
App is not working its not showing me my balance or top up and its constantly sending me messages that my balance is low even though I topped up!!

Chris       75 days ago     #
Why isn’t the app showing me my payment history or even contactless card history anymore?

Chris       75 days ago     #
What a crock..thought I registered for ULEZ auto pay, but apparently I only registered to save my card details..can't pay recent charges retrospectively once auto pay is set up, so have to pay them first and then set up autopay.. which is painful enough, but an irrelevance if the website is down all day..I'll await the PCN's which I am sure will be onetime..SORT THE SITE OUT TFL!!

Fitzgerald       78 days ago     #
Unable to access Tfl iulez to pay just black pages tried from phone , iPad and computer all the same , with or without Wi-Fi ie 4g

Mark Darius       79 days ago     #
I have been trying to pay for the ULEZ this evening before midnight and was not able to Message says
This page isn't working
tfl.gov.uk is currently unable to handle this request
HTTP ERROR 502

Guest       79 days ago     #
I have been trying to pay for my 60+ Oystercard via the online photocard application site for 6 weeks now. The payment mechanism is not working. I have tried multiple different cards and different banks. I have complained to TfL several times - the first time they suggested it was my bank blocking the payment, which is untrue as I have tried several cards and have no problems with the cards elsewhere. After that they have simply ignored my emails. The problem has cost me and many other people a lot of money. There are no explanations or apologies anywhere on the site. Appalling management and customer service.

Chris       81 days ago     #
Blue Badge exemption application to add vehicles to exixting account consistantly showing ERROR 505.

A B       83 days ago     #
TFL payment portal for Over 60 Oyster card not working. Keep getting generic message saying that payment option 'is not working at the moment', and 'Please try another payment option'. But there are no other payment options .... most annoying.

Guest       84 days ago     #
unable to submit 60 oyster payment . tried 5x . today and yesterday . Also cANNOT GET THROUGH ON PH

Alex       85 days ago     #
Trying to purchase an 18+ Student Oyster photocard for 2 weeks now but still, the same issue after I'm trying to submit the payment:
"We're sorry this isn't working right now
Try again later"

ADS       85 days ago     #
Tried to Sign In to congestion account, finally redirected to correct page, and got message that there have been over 5 attempts to access account thus locked for 30 mins. Very worrying as only tried once!

Iziss Shaban       85 days ago     #
Trying to set up an a count to pay ULEZ for the extension. I’m half way through setting up and the website froze on me. “Bad gate way” error reference 502.
Do I have to set up again?
I’ll try again tonight.

Just a driver.       85 days ago     #
Loverly. You can not pay for the Congestion Charge, but you will have to pay a penalty. Perfect business. Well done TFL.

Howard Davis       86 days ago     #
Two government ‘bailouts’ and now this!

Howard Davis       86 days ago     #
The only time their system seems to work is when calculating the ‘penalties’ you need to pay. There should be a ‘mass revolt’ over the ULEZ extension. Are we living in some sort of matrix or ‘imaginary’ dome or bubble which differentiates between one street or the next? If so, “beam me up Scotty”. Khan…”son of a bus driver” indeed!

A prophet       86 days ago     #
I received an email to check my autopay statement but was linked in a circular thing. Trouble is we’ve signed up to domination by IT which isn’t good enough. Some speak about AT - terrifying!!!!

Ernst       86 days ago     #
Cannot login to my CC/ULEZ Autopay account. Clicking "Sign in" takes you to a page where there's nowhere to sign in.
Tfl licking their lips at all those £160 PCNs.

ADS       86 days ago     #
Trying to check Autopay account as need to remove a vehicle from the account and check recent charges. When clicking on either the Sign In or Create Account buttons sends to https://tfl.gov.uk/modes/driving/temporary-change-to-payments which is of no use as need to get into the account. Is anyone monitoring this page??

Palfrey       86 days ago     #
Tried to set up in the tfl drive in London app 8 times I've filled this out and still says somthing wrong how are people meant to use the app when it doesn't even work ????

Pam Barrett       86 days ago     #
Journey planner not working today 24/10 or yesterday, 23rd. Goes to Fetching results then fetches nothing

George       86 days ago     #

Tried to log in my auto pay account today it said my email or password is incorrect and to reset. I know my email is correct and also my password. I wanted to check that everything is up and running for tomorrow the 25th October,2021. I even requested to reset my password but nothing has come through. Hopefully it will be okay for me to check tomorrow.

Howard       86 days ago     #
ULEZ starts tomorrow, but your system won't let me create an auto-pay account. "Sorry, the service is unavailable due to planned maintenance" That doesn't seem very well planned!

Howard Davis       86 days ago     #
I am trying to check my autopay account in the app to make sure it’s up to date for the ULEZ extension tomorrow. My user I.D and password are correct but it would not let me log in. Also, there appears to be no login/sign option on the actual website. Along with the ‘extension’ and other government based initiatives such as ‘Brexit’ and the ‘NHS app’ this is an absolutely ridiculous situation and further highlights how unprepared they really are. Hopeless, pathetic and grossly inadequate.

eugene jude cadden       86 days ago     #
The tfl site to setup an account will not except a password

Antog       87 days ago     #
unable to log into congestion charge account. sign in page not available.

jacq       87 days ago     #
UNABLE TO PAY FOR OYSTER. Its been like this for months.

pweb       87 days ago     #
Unable to login to my congestion charge account

Disgruntled user       87 days ago     #
Unable to access my auto pay account today and no explanation! Very very poor service!

Lati       87 days ago     #
Trying to log into congestion charge, the sign button doesn't work and put me back in another page

John Dent       87 days ago     #
I have been sent a congestion charge fine despite having a 100% reduction as I drive an electric car, and having an autopay account (which I can't log into today)

Tina       87 days ago     #
Trying to sign into congestion charge, if I press the sign in button it takes me back to the main page. Very frustrating, please sort it out!

howard Latham       87 days ago     #
journey planner appears broken.

Guest       88 days ago     #
payment

vic       88 days ago     #
i keep putting in searches for tomorrow and sunday and it says, 'Fetching Results' but it never seems to get the results..

Guest       88 days ago     #
Won’t take my payment.

Paul       88 days ago     #
TFL Journey planner not fetching results. Didn't work yesterday, either.

Israel       88 days ago     #
Hello?? Fix the website you little shits??? Or imma blow this whole place up??

Guest       89 days ago     #
Plan a journey not working. Stuck on "Fetching results."

Guest       91 days ago     #
Trying to top up online and buy a travel card, payment not working and keeps saying to “try again later”… previous comments suggest this has been an issue for over a month yay

Lana Rhoades       91 days ago     #
Why isnt the payment going through wasted £40 on travel. Fucking faggots

Guest       91 days ago     #
Payment Page

Jean-Marc Rushton       91 days ago     #
Unable to make payments. Site says "Not working right now". This has been over a week now. Really not acceptable!

Joanne Humphreys       92 days ago     #
Website down Amd can’t pay congestion ! Frustrating

Nola Chamberlain       92 days ago     #
I have been trying to pay £20 for a month now for my sons zip oyster card and it keeps saying were sorry this isnt woking right now. so far my son has paid £40 worth of bus fares!! Please, please can this be fixed as its effecting our lives.

Carolyn Harvey       95 days ago     #
I have been trying to renew my photo card for over a month. At last I can log into my account but now I can't pay for my photo card. I have been trying g to pay £20 for 2 days now. I have phoned twice and have been told that someone will call me to take my payment but they haven't!
How do I pay?

sumaiya       98 days ago     #
can't purchase a travel card since yesterday just says i can't do that right now or smth. also can't pay as i go.

Guest       99 days ago     #
Cant purchase a travel card since last night, it says 'We're sorry this isn't working right now'

Guest       100 days ago     #
I have paid for a replacement zipcard and it said that i still have to pay for it

Pissed college student       101 days ago     #
Ayo they boutta pay us tho right? Cos like those of us that are having to pay full price on a bus when we're supposed to travel for free should receive some sort of compensation.........£200 each would be nice :)

PatrickOfLondon       101 days ago     #
The day that TFL online systems work, will be the day that I evolve into a beautiful parrot.

Guest       103 days ago     #
Payment not working

Claire       103 days ago     #
The same issue for the photocard payment for one months. No information or explanation anywhere about the problem or solution. Is there anyone looking after this website or just ignoring the messages here?

Hazel       104 days ago     #
Could someone from TFL please reply to all of these messages. This is getting silly. We need to know how we can access our various oysters and how we can pay for them. Or at the very least tell us when these problems are going to be fixed. When I eventually got hold of customer services after a very long wait yesterday she didn't realise there was a problem, went away, presumably to ask and then told me it would be fixed this morning! It has not been fixed. Please reply to us.

Hazel       104 days ago     #
When is the website going to be fixed please? I was told after my horrendous long wait on the phone yesterday that it would be this morning. Not working yet!

Hazel       105 days ago     #
i have been trying for days to report a lost 60 plus card which you have to do before you can get a replacement. Then at the third time of trying and over 3 hours of waiting on the phone with its incessant we are extremely busy message, I get told to go into the account and pay. But, it wont let me. You cannot move past this . very infuriating. !! The customer service is really awful TFL !!!

Guest       105 days ago     #
Website is "offline"?

Bob       105 days ago     #
tfl payment page not working. I cant get my 16+ oyster. Pissed off spending adult pay for travel when I'm entitled for FREE travel. Fix your fucking website.

Sal       105 days ago     #
Very disappointed, for over 5 weeks now I tried to apply for 16+ zip card but the pay page never worked. I called tfl they never answered, I join virtual que tfl never returned my calls. It shame I have to pay for travel while I'm student and entitled for zip card.It really shame transport for London to be this backward.

Guest       105 days ago     #
slow and unresponsive

emily       105 days ago     #
been trying to creat a web account to apply for my 16+ oyster, doesn’t work & been trying for 5 days now. in that time ive been having to pay for full price bus travel when i shouldn’t have to when i’m still a sixth form student. can’t apply via my mum’s family account as i’m now over 18. beyond pissed off that i’m already spending a large sum of money on travel????

Pissed college student again       106 days ago     #
Fix up your website ffs why wont it let me pay ive had £20 lying around in my acc for ages its hard trying not to spend it all on snacks on bubble tea pls just fix up your stupid website ok ive been using my little sisters zip cars as mines expired now so….hurry tf up and also we better get some compensation out of this i know there are some who havent been able to get a new oyster and dont have any siblings oysters to steal so theyre having to pay full price on the bus which isnt fair at all so ik we’re all expecting to be paid xxxxx

Guest       107 days ago     #
credit card payment

Richard Laszcz       109 days ago     #
Reported 60+ lost. Went onto website, ordered new card. Did not acknowledge payment. Ended up paying three times and it still says it is "awaiting payment"! Calling is impossible. I give up after 2 hours. Virtual queueing doesn't work I have had no call-back 2 days running. In the meantime I don't have the use of my card!

Selda Ikiz       112 days ago     #
zipcard 16+ application, pay page is not working, tried so many times for 4 weeks now. and the card is expring in 2 days. I will ask for compensation and loss of time, I also called the contact centre, the first call was useless the person did not even understand me, 2nd cal was this weekend, the person said 'please wait to see if the £20 will be out of your account, I have raised a ticket for you, so if it does not go through you will receive an email with a link for payment' it has been 3 days still waiting for the email. Very bad website and software, shame on London transport! hope someone will resolve this, I have also messaged you on Twitter!

Guest       113 days ago     #
making a payment

John       115 days ago     #
What is going on with the ZIP website, it is a complete disaster. I made a payment of £10 to top up my son's zip card and I was charged twice. I have now to payments of £10 to Transport for London in my bank statement, and the best thing is that none went to the ZIP card so the ZIP card balance is still 0. Is this not clear misappropriation. This is surely illegal. And nothing in the website on who to contact for issues like this.

Pissed college student       115 days ago     #
Been trying to pay for my 16+ oyster so i can have it arrive as soon as possible because my kids oyster expires on thursday and without an oyster i wont be able to travel to school but this stupid website wont let the payment get through ffs

Guest       117 days ago     #
Payment process is not working

Liz       117 days ago     #
Have been trying to order and pay for 60+ oystercard for about 2 weeks now, everything is fine until get to payment page, then payment isn't accepted. Not a problem with my cards as they are fine elsewhere all the time, it is the TfL payment process that is the problem. From comments below it appears this has been an issue for a month now, yet there is no message, explanation or apology anywhere on the TfL website. Can't get through via telephone as 'they are experiencing extremely high call volumes at the present time' - not surprisingly. Like many other people this is costing me a lot of money unnecessarily. Catastrophically bad situation and atrocious management of situation.

Peter       119 days ago     #
What’s the problem with oyster topup

Mike       119 days ago     #
Can’t pay topup — guard Charing me exess

Dave       119 days ago     #
Oyster doing maintenance but stops topup and means we get charged max fair

John       119 days ago     #
Can’t topup and can’t get out of station!!!!

hadi       119 days ago     #
cant make payments

guest       121 days ago     #
As per all the comments below - I have been unable to top up my children's zip cards online. Why?

Fed up with calling TFL       122 days ago     #
For at least 3 weeks, possibly 4, I have not been able to top up my son’s zip card on line. I have called TFL 3 times and been given absolutely no information as to when this problem will be rectified. My son lives in London ( for college) and we live in Bedfordshire - I cannot pop to out local station to top up his card. I am now transferring money to him and getting him to top up the card himself. Not a great hardship but why the hell isn’t the website just working properly? With the millions of pounds which must have been spent on the website you would imagine it would work!?!

Marie2100       123 days ago     #
Tfl Zip Photocard webpage has changed but they didn't bother telling anyone. The Zip card system is absolutely crazy!! So many things wrong with it I don't know where to start. I have replaced a card which TfL cancelled after 5 attempts by phone. I was assured that the balance from the previous card would be transferred to the new one...it wasn't!!!!!! So once again I tried to top up and set up auto top up, the site says the payment was successful but the balance still shows zero. My daughter is regularly stranded because of TfL shit system. Why is it that anything the government gets involved with is an absolute shambles??!!!! I suspect this is a scam to force kids to pay full price to recoup the losses due to COVID. What options do parents have but to drive their kids to school rather than pay the extortionate adult prices !!!!!!!!!! We need a new mayor.

Marina       124 days ago     #
Can't pay for my kids' zip cards as the payment portal hasn't worked for a WEEK. As they are both starting college/uni the timing seems deliberate, so students will have to pay full price. FIX IT.

Trying to pay my children's Zips       125 days ago     #
Desperately trying to top up x 2 kids' Zips so they can go to school this morning and site consistently says ' try later' - have been trying for 24 hours.
I can't go to the station to top up - what am I/my children supposed to do.

Worried parent       125 days ago     #
What is going on with TFL, I have been trying to get a zip card reissue for my child with no luck. The process used to be straightforward. I got to the payment section and it keeps telling me "We're sorry this isn't working right now, Try again later". I have been trying for over 1 week now.
Can someone in TFL let us know what is happening or put up a message on their site on when this will be sorted out!

Nick       127 days ago     #
Not able to top up my sons Zip Card since TFL change to new site for Zip Cards.
How is my sons suppose to travel if I can’t put money on it, and tube / train stations don’t always take cash. Appalling from TFL

MW       128 days ago     #
Could not pay PCN having tried 2 different methods of payment

Guest       128 days ago     #
Congestion Charge payment

clare mason       129 days ago     #
trying to pay congestion charge....so far taken 40 mins and no further in

Tfl sucks       132 days ago     #
Tfl fix your shit website

guest       133 days ago     #
When will I be able to register an 16+ oyster for my child again???

Leo       133 days ago     #
Trying to register for an oyster 16+ for my son but the website cannot redirect me to download a verification letter as the website just completely shuts down and displays an error message! Please fix this TFL

guest       133 days ago     #
When will the website be working again, to apply for 16+ Oyster, with children returning to school / college, this is unacceptable!

Ur dad       134 days ago     #
Been trying to order a replacement oyster for the past days . Keeps saying "This isn't working right now.
Try again later .

Julie       134 days ago     #
Been trying to make payment for 16-+ zip card over the last few days. Message continuously say ‘Try again later’

Angry father       134 days ago     #
Been trying for 2 weeks. All I want is a 16+ zip card which is all uploaded on the site but won’t let me pay and customer service has put the phone down on me twice in one day telling me to keep try because they can’t take the payment maybe we should ask our mayor of London why this is when he can stop old age pensions from using there pass pre-COVID

Guest       134 days ago     #
Trying to apply for 16+ card, website not working for days, what’s going on !!

Zuzanna       135 days ago     #
can't top up my son's zip card either!!!
the money has come out from the account, but not added to the card!
Keep getting "This isn't working right now, try again later" - can you fix this? the school starts tomorrow

Leslie Binet       135 days ago     #
I keep trying to top up my daughter's 11-15 travelcard online, but each time I get to the payment page is says "This isn't working right now, try again later". This has been going on for a week now.

Annie       136 days ago     #
been trying to pay for my sons 16+ zip card for the past 4 days . The payment portal is useless. My bank paid the money but the portal did not confirm so no zip card even though money was taken. joined the virtual queue and got a call back I was told oh this is happening all of the time we will refund you. I dont want the money I want the zip card. What a hopeless organisation GET IT FIXED!

Lucy       136 days ago     #
No, I got right through to payment stage, my bank authorised so I think the problem is with you. Please fix this - we all need to renew our children’s zip cards urgently and this is unacceptable. 2 hours and still in virtual queue - not good enough. This is a public service that I pay for.

Lucy       136 days ago     #
I can’t pay for my son’s 16+ zip card. In virtual queue for call back over an hour ago and no call back :(

Lucy       138 days ago     #
Still after 3 days I am unable to top up kids zip cards ready for school. Go to payment and site says try again later. This is ridiculous. When will this be sorted???

tricia       140 days ago     #
multiple attempts to pay for travelcard and even top up is unsuccessful

V       140 days ago     #
trying to top up zip cards, details for each child says loading error, been trying 2 days

Iain       141 days ago     #
Trying to complete a new zip card application. The payment page has an error so cannot take payment.

anon       146 days ago     #
i was trying to upgrade my zip card but it won’t let me press next

L       148 days ago     #
Trying to complete a new card application. Payment page has an error. Been trying for 3 days

Guest       148 days ago     #
Cannot complete application! Payment page not working

Guest       148 days ago     #
Payment page - 5 times

J Mawer       148 days ago     #
Tried 5 times to make cc and ulez payment - gets as far as payment page and doesn't accept payment

Jen       149 days ago     #
TfL log in has been stuck in a loop for the past two days. I keep getting taken back to the login page even though I’ve entered everything and completed the captcha page. I have no idea how to get past this

Fix up       151 days ago     #
I’m trying to apply for a railcard and every time I press next nothings happening ????????‍♀️

Jackee       165 days ago     #
It has been 2 - 3 times in the last few months now that I was either unable to logged in or had to tick planes and boats for ages or been finally able to login but had to start all over again as soon as I click in a link in my oyster card account. I also had to changed my passport because I tried to login many times without success so got blocked (when I did enter it correctly). The same problem exists no matter the browser used. Please sort it out.

Keith       181 days ago     #
Been trying to login and renew congestion charge discount before it expires. Website has had issues for 3 days running. I have needed to change password every time I try to login but keeps saying technical issues. Ridiculous.

Clive       181 days ago     #
Keeps asking for login details even though I've entered them repeatedly. So tried to register again. Says my email address isn't valid. Captcha just sends you on a loop. Requested password reset many times but never received an email. Cannot get any information from supplied contact number about login problems.

Patience       184 days ago     #
Your service on sunday from king George hospital is very bad waiting for a bus close to an hour to get to becton station . The service was very poor .
Thanks

Peter H       186 days ago     #
Over recent weeks I have repeatedly had the same problem as others in not being able to login - can't get past the captcha images check which puts me into some sort of loop. And now I'm getting emails from TFL saying they can't turn off auto-top up on 2 oyster cards when I haven't asked to turn it off (although I do need to update payment details). Makes me very worried about putting in any new card details at all now - if I ever manage to log in.

Grockle       186 days ago     #
the are you human check is brain dead and doesnt know what an aeroplane is !!!

Rosario colomer       187 days ago     #
Log in not working

MR SMITH       198 days ago     #
TFL IS A JOKE. THIS IS THE 21ST CENTURY AND THEIR WEBSITE LOGIN PAGE DOES NOT WORK. TO FIND THE LOGIN PAGE YOU HAVE TO DO A SEARCH AS THERE IS NO LINK ON THE HOMEPAGE. WHAT A FARCE!

Luca       200 days ago     #
congestion charge login page not working - just says there is a problem

Don smith       201 days ago     #
Trying to pay LEC for 2 days now….not letting me pay..only lets me pay congestion charge and I was NOT in congestion zone

Darko       207 days ago     #
App not working online registration not working disappointed this is 3 time ive had that issue in 3 mounts and I've been in london 3 times

Dennis       209 days ago     #
Oyster log in/ top up not working. Keeps going round in circle

Ovidiu vochitu       210 days ago     #
I’m trying to make a challenge on one pcn and when I’m getting to the end is coming back with a msg that “something gone wrong, we have a technical problem. You won’t be able to make London road users charging transactions at the moment” I’ve tried all day long today with same result.

Vikki       215 days ago     #
Won't let me past the capcha image id page, real pain!!

Guest       216 days ago     #
Signing into my TfL account

stuart       220 days ago     #
Won't let me past the capcha image id page, have restarted and tried again, keep getting error and can't log on to top up oyster.

Isabelle       223 days ago     #
I have been trying to pay the congestion charge since Thursday 3rd of June. I drove to Guy's hospital which is just inside the congestion zone. My partner had just had his covid jab the day before and wasn't feeling well enough to travel. I tried multiple times to login, reset my password, create a new account, call the helpline and email customer services. I tried to set up auto pay but the application kept being rejected. I finally got an email today telling me they have reset the account but basically I'm going to receive a penalty charge for late payment. The link they sent attached to the patronising email didn't work. I phoned the helpline today and finally got through to an actual person. All she could do was reset my account again which still didn't work! I tried to enter a new password and it was rejected. The email I had received also told me that I can pay the congestion without an account but when I click on the link the page doesn't exist. This has been so frustrating and I'm not looking forward to challenging the penalty charge.

Andy       228 days ago     #
Journey planner disabled/error message for any trips tried

Jan       230 days ago     #
Cannot update my Oyster card for two days, despite having email requiring me to do so.

guest       238 days ago     #
not letting me top up or manage any oysters - error / maintenance notifications for a few days despite trying on various devices

R valadas marques       240 days ago     #
Was your site mal functions on 5/05/2021 I had problem paying my congestion charge I can see I made 3 attempts

Guest 2       241 days ago     #
Login

David       269 days ago     #
been trying to log in for 2 days.

Guest       281 days ago     #
Tfl site has serious faults giving journey planner info and needs to be completely sorted/ It used t

Doug Marti;       322 days ago     #
Tried relentlessly to login, even changing the password (unnecessarily) but still unable to get in. So frustrating!!

Guest       326 days ago     #
GeneralOutage

Guest       614 days ago     #
General

Marino       690 days ago     #
Tfl.gov.uk website is not working for me, it's having issues - a shared webserver with the national software repository. I think the problem has been solved, however, after an hour or so of direct enquiries to the site I'm still not able to access the site. It took me hours of research and trying to solve the problem to get the correct link working. Instead it redirects me to the Labour press office website where I have to scroll down to get to a basic page where I find a link to contact the Labour Party with questionnaires, including a link to the party's email in the URL. I don't need the second screen to get to this, but I don't want to have to click twice just to find out what the difference is between socialism and devolution.