Tfl.gov.uk

Website: tfl.gov.uk

Information on all forms of transport in London including cycle hire. Routes, maps, plan a journey, tickets sales, realtime traffic and travel updates.

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Admin       comment pinned    #
Possibly, redirect from different versions is configured incorrectly on tfl.gov.uk. In this case, use the links below:

http://tfl.gov.uk    https://tfl.gov.uk    http://www.tfl.gov.uk    https://www.tfl.gov.uk

Guest       1 hour ago     #
payment

vic       3 hours ago     #
i keep putting in searches for tomorrow and sunday and it says, 'Fetching Results' but it never seems to get the results..

Guest       3 hours ago     #
Website

Guest       3 hours ago     #
Won’t take my payment.

Guest       4 hours ago     #
Log-in

Paul       11 hours ago     #
TFL Journey planner not fetching results. Didn't work yesterday, either.

Israel       13 hours ago     #
Hello?? Fix the website you little shits??? Or imma blow this whole place up??

Guest       20 hours ago     #
App

Guest       1 day ago     #
General Outage

Guest       1 day ago     #
Plan a journey not working. Stuck on "Fetching results."

Guest       3 days ago     #
Trying to top up online and buy a travel card, payment not working and keeps saying to “try again later”… previous comments suggest this has been an issue for over a month yay

Lana Rhoades       3 days ago     #
Why isnt the payment going through wasted £40 on travel. Fucking faggots

Guest       3 days ago     #
Payment Page

Jean-Marc Rushton       4 days ago     #
Unable to make payments. Site says "Not working right now". This has been over a week now. Really not acceptable!

Joanne Humphreys       4 days ago     #
Website down Amd can’t pay congestion ! Frustrating

Nola Chamberlain       4 days ago     #
I have been trying to pay £20 for a month now for my sons zip oyster card and it keeps saying were sorry this isnt woking right now. so far my son has paid £40 worth of bus fares!! Please, please can this be fixed as its effecting our lives.

Carolyn Harvey       7 days ago     #
I have been trying to renew my photo card for over a month. At last I can log into my account but now I can't pay for my photo card. I have been trying g to pay £20 for 2 days now. I have phoned twice and have been told that someone will call me to take my payment but they haven't!
How do I pay?

sumaiya       10 days ago     #
can't purchase a travel card since yesterday just says i can't do that right now or smth. also can't pay as i go.

Guest       11 days ago     #
Cant purchase a travel card since last night, it says 'We're sorry this isn't working right now'

Guest       12 days ago     #
I have paid for a replacement zipcard and it said that i still have to pay for it

Pissed college student       13 days ago     #
Ayo they boutta pay us tho right? Cos like those of us that are having to pay full price on a bus when we're supposed to travel for free should receive some sort of compensation.........£200 each would be nice :)

PatrickOfLondon       13 days ago     #
The day that TFL online systems work, will be the day that I evolve into a beautiful parrot.

Guest       15 days ago     #
Payment not working

Claire       15 days ago     #
The same issue for the photocard payment for one months. No information or explanation anywhere about the problem or solution. Is there anyone looking after this website or just ignoring the messages here?

Hazel       16 days ago     #
Could someone from TFL please reply to all of these messages. This is getting silly. We need to know how we can access our various oysters and how we can pay for them. Or at the very least tell us when these problems are going to be fixed. When I eventually got hold of customer services after a very long wait yesterday she didn't realise there was a problem, went away, presumably to ask and then told me it would be fixed this morning! It has not been fixed. Please reply to us.

Hazel       17 days ago     #
When is the website going to be fixed please? I was told after my horrendous long wait on the phone yesterday that it would be this morning. Not working yet!

Hazel       17 days ago     #
i have been trying for days to report a lost 60 plus card which you have to do before you can get a replacement. Then at the third time of trying and over 3 hours of waiting on the phone with its incessant we are extremely busy message, I get told to go into the account and pay. But, it wont let me. You cannot move past this . very infuriating. !! The customer service is really awful TFL !!!

Guest       17 days ago     #
Website is "offline"?

Bob       17 days ago     #
tfl payment page not working. I cant get my 16+ oyster. Pissed off spending adult pay for travel when I'm entitled for FREE travel. Fix your fucking website.

Sal       17 days ago     #
Very disappointed, for over 5 weeks now I tried to apply for 16+ zip card but the pay page never worked. I called tfl they never answered, I join virtual que tfl never returned my calls. It shame I have to pay for travel while I'm student and entitled for zip card.It really shame transport for London to be this backward.

Guest       18 days ago     #
slow and unresponsive

emily       18 days ago     #
been trying to creat a web account to apply for my 16+ oyster, doesn’t work & been trying for 5 days now. in that time ive been having to pay for full price bus travel when i shouldn’t have to when i’m still a sixth form student. can’t apply via my mum’s family account as i’m now over 18. beyond pissed off that i’m already spending a large sum of money on travel????

Pissed college student again       18 days ago     #
Fix up your website ffs why wont it let me pay ive had £20 lying around in my acc for ages its hard trying not to spend it all on snacks on bubble tea pls just fix up your stupid website ok ive been using my little sisters zip cars as mines expired now so….hurry tf up and also we better get some compensation out of this i know there are some who havent been able to get a new oyster and dont have any siblings oysters to steal so theyre having to pay full price on the bus which isnt fair at all so ik we’re all expecting to be paid xxxxx

Guest       19 days ago     #
credit card payment

Richard Laszcz       21 days ago     #
Reported 60+ lost. Went onto website, ordered new card. Did not acknowledge payment. Ended up paying three times and it still says it is "awaiting payment"! Calling is impossible. I give up after 2 hours. Virtual queueing doesn't work I have had no call-back 2 days running. In the meantime I don't have the use of my card!

Selda Ikiz       24 days ago     #
zipcard 16+ application, pay page is not working, tried so many times for 4 weeks now. and the card is expring in 2 days. I will ask for compensation and loss of time, I also called the contact centre, the first call was useless the person did not even understand me, 2nd cal was this weekend, the person said 'please wait to see if the £20 will be out of your account, I have raised a ticket for you, so if it does not go through you will receive an email with a link for payment' it has been 3 days still waiting for the email. Very bad website and software, shame on London transport! hope someone will resolve this, I have also messaged you on Twitter!

Guest       25 days ago     #
making a payment

John       27 days ago     #
What is going on with the ZIP website, it is a complete disaster. I made a payment of £10 to top up my son's zip card and I was charged twice. I have now to payments of £10 to Transport for London in my bank statement, and the best thing is that none went to the ZIP card so the ZIP card balance is still 0. Is this not clear misappropriation. This is surely illegal. And nothing in the website on who to contact for issues like this.

Pissed college student       27 days ago     #
Been trying to pay for my 16+ oyster so i can have it arrive as soon as possible because my kids oyster expires on thursday and without an oyster i wont be able to travel to school but this stupid website wont let the payment get through ffs

Guest       29 days ago     #
Payment process is not working

Liz       29 days ago     #
Have been trying to order and pay for 60+ oystercard for about 2 weeks now, everything is fine until get to payment page, then payment isn't accepted. Not a problem with my cards as they are fine elsewhere all the time, it is the TfL payment process that is the problem. From comments below it appears this has been an issue for a month now, yet there is no message, explanation or apology anywhere on the TfL website. Can't get through via telephone as 'they are experiencing extremely high call volumes at the present time' - not surprisingly. Like many other people this is costing me a lot of money unnecessarily. Catastrophically bad situation and atrocious management of situation.

Peter       31 days ago     #
What’s the problem with oyster topup

Mike       31 days ago     #
Can’t pay topup — guard Charing me exess

Dave       31 days ago     #
Oyster doing maintenance but stops topup and means we get charged max fair

John       31 days ago     #
Can’t topup and can’t get out of station!!!!

hadi       31 days ago     #
cant make payments

guest       34 days ago     #
As per all the comments below - I have been unable to top up my children's zip cards online. Why?

Fed up with calling TFL       34 days ago     #
For at least 3 weeks, possibly 4, I have not been able to top up my son’s zip card on line. I have called TFL 3 times and been given absolutely no information as to when this problem will be rectified. My son lives in London ( for college) and we live in Bedfordshire - I cannot pop to out local station to top up his card. I am now transferring money to him and getting him to top up the card himself. Not a great hardship but why the hell isn’t the website just working properly? With the millions of pounds which must have been spent on the website you would imagine it would work!?!

Marie2100       35 days ago     #
Tfl Zip Photocard webpage has changed but they didn't bother telling anyone. The Zip card system is absolutely crazy!! So many things wrong with it I don't know where to start. I have replaced a card which TfL cancelled after 5 attempts by phone. I was assured that the balance from the previous card would be transferred to the new one...it wasn't!!!!!! So once again I tried to top up and set up auto top up, the site says the payment was successful but the balance still shows zero. My daughter is regularly stranded because of TfL shit system. Why is it that anything the government gets involved with is an absolute shambles??!!!! I suspect this is a scam to force kids to pay full price to recoup the losses due to COVID. What options do parents have but to drive their kids to school rather than pay the extortionate adult prices !!!!!!!!!! We need a new mayor.

Marina       36 days ago     #
Can't pay for my kids' zip cards as the payment portal hasn't worked for a WEEK. As they are both starting college/uni the timing seems deliberate, so students will have to pay full price. FIX IT.

Trying to pay my children's Zips       37 days ago     #
Desperately trying to top up x 2 kids' Zips so they can go to school this morning and site consistently says ' try later' - have been trying for 24 hours.
I can't go to the station to top up - what am I/my children supposed to do.

Worried parent       37 days ago     #
What is going on with TFL, I have been trying to get a zip card reissue for my child with no luck. The process used to be straightforward. I got to the payment section and it keeps telling me "We're sorry this isn't working right now, Try again later". I have been trying for over 1 week now.
Can someone in TFL let us know what is happening or put up a message on their site on when this will be sorted out!

Nick       39 days ago     #
Not able to top up my sons Zip Card since TFL change to new site for Zip Cards.
How is my sons suppose to travel if I can’t put money on it, and tube / train stations don’t always take cash. Appalling from TFL

MW       40 days ago     #
Could not pay PCN having tried 2 different methods of payment

Guest       40 days ago     #
Congestion Charge payment

clare mason       41 days ago     #
trying to pay congestion charge....so far taken 40 mins and no further in

Tfl sucks       44 days ago     #
Tfl fix your shit website

guest       45 days ago     #
When will I be able to register an 16+ oyster for my child again???

Leo       45 days ago     #
Trying to register for an oyster 16+ for my son but the website cannot redirect me to download a verification letter as the website just completely shuts down and displays an error message! Please fix this TFL

guest       46 days ago     #
When will the website be working again, to apply for 16+ Oyster, with children returning to school / college, this is unacceptable!

Ur dad       46 days ago     #
Been trying to order a replacement oyster for the past days . Keeps saying "This isn't working right now.
Try again later .

Julie       46 days ago     #
Been trying to make payment for 16-+ zip card over the last few days. Message continuously say ‘Try again later’

Angry father       46 days ago     #
Been trying for 2 weeks. All I want is a 16+ zip card which is all uploaded on the site but won’t let me pay and customer service has put the phone down on me twice in one day telling me to keep try because they can’t take the payment maybe we should ask our mayor of London why this is when he can stop old age pensions from using there pass pre-COVID

Guest       47 days ago     #
Trying to apply for 16+ card, website not working for days, what’s going on !!

Zuzanna       47 days ago     #
can't top up my son's zip card either!!!
the money has come out from the account, but not added to the card!
Keep getting "This isn't working right now, try again later" - can you fix this? the school starts tomorrow

Leslie Binet       47 days ago     #
I keep trying to top up my daughter's 11-15 travelcard online, but each time I get to the payment page is says "This isn't working right now, try again later". This has been going on for a week now.

Annie       48 days ago     #
been trying to pay for my sons 16+ zip card for the past 4 days . The payment portal is useless. My bank paid the money but the portal did not confirm so no zip card even though money was taken. joined the virtual queue and got a call back I was told oh this is happening all of the time we will refund you. I dont want the money I want the zip card. What a hopeless organisation GET IT FIXED!

Lucy       48 days ago     #
No, I got right through to payment stage, my bank authorised so I think the problem is with you. Please fix this - we all need to renew our children’s zip cards urgently and this is unacceptable. 2 hours and still in virtual queue - not good enough. This is a public service that I pay for.

Lucy       48 days ago     #
I can’t pay for my son’s 16+ zip card. In virtual queue for call back over an hour ago and no call back :(

Lucy       51 days ago     #
Still after 3 days I am unable to top up kids zip cards ready for school. Go to payment and site says try again later. This is ridiculous. When will this be sorted???

tricia       52 days ago     #
multiple attempts to pay for travelcard and even top up is unsuccessful

V       53 days ago     #
trying to top up zip cards, details for each child says loading error, been trying 2 days

Iain       53 days ago     #
Trying to complete a new zip card application. The payment page has an error so cannot take payment.

anon       58 days ago     #
i was trying to upgrade my zip card but it won’t let me press next

L       60 days ago     #
Trying to complete a new card application. Payment page has an error. Been trying for 3 days

Guest       60 days ago     #
Cannot complete application! Payment page not working

Guest       60 days ago     #
Payment page - 5 times

J Mawer       60 days ago     #
Tried 5 times to make cc and ulez payment - gets as far as payment page and doesn't accept payment

Jen       61 days ago     #
TfL log in has been stuck in a loop for the past two days. I keep getting taken back to the login page even though I’ve entered everything and completed the captcha page. I have no idea how to get past this

Fix up       63 days ago     #
I’m trying to apply for a railcard and every time I press next nothings happening ????????‍♀️

Jackee       77 days ago     #
It has been 2 - 3 times in the last few months now that I was either unable to logged in or had to tick planes and boats for ages or been finally able to login but had to start all over again as soon as I click in a link in my oyster card account. I also had to changed my passport because I tried to login many times without success so got blocked (when I did enter it correctly). The same problem exists no matter the browser used. Please sort it out.

Keith       93 days ago     #
Been trying to login and renew congestion charge discount before it expires. Website has had issues for 3 days running. I have needed to change password every time I try to login but keeps saying technical issues. Ridiculous.

Clive       93 days ago     #
Keeps asking for login details even though I've entered them repeatedly. So tried to register again. Says my email address isn't valid. Captcha just sends you on a loop. Requested password reset many times but never received an email. Cannot get any information from supplied contact number about login problems.

Patience       96 days ago     #
Your service on sunday from king George hospital is very bad waiting for a bus close to an hour to get to becton station . The service was very poor .
Thanks

Peter H       98 days ago     #
Over recent weeks I have repeatedly had the same problem as others in not being able to login - can't get past the captcha images check which puts me into some sort of loop. And now I'm getting emails from TFL saying they can't turn off auto-top up on 2 oyster cards when I haven't asked to turn it off (although I do need to update payment details). Makes me very worried about putting in any new card details at all now - if I ever manage to log in.

Grockle       99 days ago     #
the are you human check is brain dead and doesnt know what an aeroplane is !!!

Rosario colomer       99 days ago     #
Log in not working

MR SMITH       110 days ago     #
TFL IS A JOKE. THIS IS THE 21ST CENTURY AND THEIR WEBSITE LOGIN PAGE DOES NOT WORK. TO FIND THE LOGIN PAGE YOU HAVE TO DO A SEARCH AS THERE IS NO LINK ON THE HOMEPAGE. WHAT A FARCE!

Luca       112 days ago     #
congestion charge login page not working - just says there is a problem

Don smith       113 days ago     #
Trying to pay LEC for 2 days now….not letting me pay..only lets me pay congestion charge and I was NOT in congestion zone

Darko       120 days ago     #
App not working online registration not working disappointed this is 3 time ive had that issue in 3 mounts and I've been in london 3 times

Dennis       122 days ago     #
Oyster log in/ top up not working. Keeps going round in circle

Ovidiu vochitu       122 days ago     #
I’m trying to make a challenge on one pcn and when I’m getting to the end is coming back with a msg that “something gone wrong, we have a technical problem. You won’t be able to make London road users charging transactions at the moment” I’ve tried all day long today with same result.

Vikki       127 days ago     #
Won't let me past the capcha image id page, real pain!!

Guest       128 days ago     #
Signing into my TfL account

stuart       132 days ago     #
Won't let me past the capcha image id page, have restarted and tried again, keep getting error and can't log on to top up oyster.

Isabelle       135 days ago     #
I have been trying to pay the congestion charge since Thursday 3rd of June. I drove to Guy's hospital which is just inside the congestion zone. My partner had just had his covid jab the day before and wasn't feeling well enough to travel. I tried multiple times to login, reset my password, create a new account, call the helpline and email customer services. I tried to set up auto pay but the application kept being rejected. I finally got an email today telling me they have reset the account but basically I'm going to receive a penalty charge for late payment. The link they sent attached to the patronising email didn't work. I phoned the helpline today and finally got through to an actual person. All she could do was reset my account again which still didn't work! I tried to enter a new password and it was rejected. The email I had received also told me that I can pay the congestion without an account but when I click on the link the page doesn't exist. This has been so frustrating and I'm not looking forward to challenging the penalty charge.

Andy       141 days ago     #
Journey planner disabled/error message for any trips tried

Jan       142 days ago     #
Cannot update my Oyster card for two days, despite having email requiring me to do so.

guest       150 days ago     #
not letting me top up or manage any oysters - error / maintenance notifications for a few days despite trying on various devices

R valadas marques       152 days ago     #
Was your site mal functions on 5/05/2021 I had problem paying my congestion charge I can see I made 3 attempts

Guest 2       153 days ago     #
Login

David       181 days ago     #
been trying to log in for 2 days.

Guest       194 days ago     #
Tfl site has serious faults giving journey planner info and needs to be completely sorted/ It used t

Doug Marti;       234 days ago     #
Tried relentlessly to login, even changing the password (unnecessarily) but still unable to get in. So frustrating!!

Guest       238 days ago     #
GeneralOutage

Guest       526 days ago     #
General

Marino       603 days ago     #
Tfl.gov.uk website is not working for me, it's having issues - a shared webserver with the national software repository. I think the problem has been solved, however, after an hour or so of direct enquiries to the site I'm still not able to access the site. It took me hours of research and trying to solve the problem to get the correct link working. Instead it redirects me to the Labour press office website where I have to scroll down to get to a basic page where I find a link to contact the Labour Party with questionnaires, including a link to the party's email in the URL. I don't need the second screen to get to this, but I don't want to have to click twice just to find out what the difference is between socialism and devolution.